functionalHotel is newly refurbished and looks very clean and modern but the facilities did not deliver. Bedroom was cold as the radiator was not working properly and there was no heating in the bathroom. It was like going to an outside toilet and too cold for a shower. The net curtains in the bedroom were frozen to the window, which had ice on the inside. We slept in our clothes for two nights. We asked for a portable heater but were refused. An emergency heating engineer was allegedly called out but did not appear. The cooked breakfast was very poor, dried up/over cooked. The coffee, served in a thermos flask, tasted terrible, and fruit consisted of an apple or a banana. The waitress calling everyone "guys" at every opportunity did not fit the image of the smart surroundings. There is no room to say how terrible or experience at the evening meal was but will review on trip advisor. Paul deserves a mention for his patience and good customer service. We have stayed at this hotel many times in the past because it was convenient for seeing family. Although we were given a small reduction on our bill for the lack of heating, it was a long way from compensating for the discomfort. We will think twice before staying here again.