Todas as avaliações exibidas descrevem experiências reais de hóspedes. Apenas viajantes que reservaram uma estadia pela nossa plataforma podem enviar uma avaliação. Verificamos as avaliações de acordo com as nossas diretrizes e publicamos todas elas, sejam positivas ou negativas.Mais informaçõesAbre em uma nova janela
Nota 10 - Excelente. 321 de 869 avaliações" "
10 - Excelente
321
Nota 8 - Boa. 294 de 869 avaliações" "
8 - Boa
294
Nota 6 - Ok. 136 de 869 avaliações" "
6 - Ok
136
Nota 4 - Insatisfatória. 72 de 869 avaliações" "
4 - Insatisfatória
72
Nota 2 - Terrível. 46 de 869 avaliações" "
2 - Terrível
46
8,0/10
Limpeza
8,4/10
Serviço e funcionários
7,2/10
Comodidades
7,8/10
Condições e instalações da propriedade
7,2/10
Cuidado com o meio ambiente
Avaliações
10/10 - Excelente
Viajante verificado
17 de dez. de 2016
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
O hotel é na frente do Outlet Premium, que era o motivo da nossa estadia.
Viajante verificado
8/10 - Boa
SONIA
12 de nov. de 2016
Pontos positivos: Limpeza, condições e instalações da propriedade e conforto do quarto
Pontos negativos: Serviço e funcionários
Hotel limpo, boa localização e bom atendimento
Foi uma boa estadia, pessoal bastante atencioso. Bom café de manhã. A Ducha da trabalho para abrir e ajustar. Sai pouca água. O ponto fraco foi que a cada dia as toalhas e pisos vinham piores. No último dia o piso do banheiro estava tão ralo que dava pra ver através dele! Estranho para um hotel desse nivel, mas foi o que aconteceu.
SONIA
Resposta de General Manager em 9 de jan. de 2017
Obrigado por sua revisão de sua estadia conosco. Estamos contentes que a sua estadia foi principalmente agradável. Obrigado por alertar-nos para o problema com o encanamento em seu chuveiro para que a nossa manutenção poderia abordá-lo. Esperamos recebê-lo novamente em breve.
Traduzido com o Google Tradutor.
10/10 - Excelente
Līvia, Porto Alegre
27 de jul. de 2016
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Friendly team
Excelente! Shuttle pra aeroporto e mall. Equipe atenciosa e gentil.
Līvia
Obrigado por ser nosso convidado e por favor, volte para ficar novamente em breve!
8/10 - Boa
Viajante verificado
14 de mar. de 2016
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Próximo do principal OUTLET
Excelente relação custo benefício com um café da manhã muito bom
Viajante verificado
Resposta de Sarah Holliday em 28 de mar. de 2016
É um prazer saber que você encontrou nosso hotel para ser um excelente valor e que você tenha gostado do nosso buffet de pequeno-almoço quente. Obrigado por ter escolhido ficar com a gente e por favor, considere-se bem-vindas oficialmente de volta!
It is a pleasure to know that you found our hotel to be an excellent value and that you enjoyed our complimentary hot breakfast buffet. Thank you for choosing to stay with us and please consider yourself officially welcomed back!
10/10 - Excelente
Thiago, São Paulo
7 de set. de 2014
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Tudo estava ótimo
Hotel muito agradável.
Thiago
10/10 - Excelente
Jeanette, Aberdeen
12 de mai. de 2024
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Nice room, comfy bed. Very good breakfast buffet with attentive, responsive staff there. I was only there 12 hours overnight but would go back, as well as recommend it for convenience and comfort.
Jeanette
Hospedou-se por 1 diária em mai. de 2024
10/10 - Excelente
Alyson
Viagem com a família
22 de abr. de 2024
Pontos positivos: Comodidades
Hotel is clean.
Alyson
Hospedou-se por 1 diária em abr. de 2024
Resposta de Sarah Holliday em 23 de abr. de 2024
Thank you for your kind words. We are delighted that you enjoyed your visit to the Best Western Leesburg, and we look forward to welcoming you home soon.
8/10 - Boa
Marilyn
8 de abr. de 2024
Marilyn
Hospedou-se por 3 diárias em abr. de 2024
Resposta de Sarah Holliday em 29 de abr. de 2024
It was a pleasure having you as our guest at the Best Western Leesburg, and we appreciate your feedback. We hope to see you back again soon!
6/10 - Ok
Rachelle
24 de mar. de 2024
Pontos positivos: Serviço e funcionários
Pontos negativos: Condições e instalações da propriedade
Rachelle
Hospedou-se por 1 diária em mar. de 2024
Resposta de Sarah Holliday em 1 de abr. de 2024
Thank you for rating your experience. We hope to be of service again in the future and hope your next stay exceeds your expectations.
10/10 - Excelente
Norma
24 de mar. de 2024
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Muy bueno
Norma
Hospedou-se por 2 diárias em mar. de 2024
Resposta de Sarah Holliday em 1 de abr. de 2024
Thank you for your kind words. We are delighted that you enjoyed your visit in all aspects, and we look forward to welcoming you back to the Best Western Leesburg whenever you are next in the area.
10/10 - Excelente
Dahai
24 de mar. de 2024
Dahai
Hospedou-se por 1 diária em mar. de 2024
Resposta de Sarah Holliday em 1 de abr. de 2024
It was a pleasure having you as our guest and we are delighted to see that you enjoyed your experience. We hope to see you again soon!
10/10 - Excelente
Christopher
22 de mar. de 2024
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Staff at front desk were helpful and friendly. Room was clean and perfect for our needs.
Christopher
Hospedou-se por 1 diária em mar. de 2024
Resposta de Sarah Holliday em 24 de mar. de 2024
Thank you for being our guest and sharing your experience. Our friendly staff strives for each guest to have a stay that exceeds their expectations, and your comments are the seal of approval on our efforts. We are delighted that you enjoyed our high standards of cleanliness, great service, and complimentary breakfast. We look forward to hosting you again soon at the Best Western Leesburg whenever you are next in the area.
8/10 - Boa
Geoffrey
12 de mar. de 2024
Pontos positivos: Serviço e funcionários
Geoffrey
Hospedou-se por 2 diárias em mar. de 2024
Resposta de Sarah Holliday em 17 de mar. de 2024
It was a pleasure having you as our guest and we appreciate your feedback. We hope to see you back at the Best Western Leesburg again soon!
2/10 - Terrível
Richard
11 de mar. de 2024
Richard
Hospedou-se por 2 diárias em mar. de 2024
Resposta de Nicole em 5 de abr. de 2024
Thank you for your review regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.
4/10 - Insatisfatória
June
6 de mar. de 2024
June
Hospedou-se por 1 diária em mar. de 2024
Resposta de Sarah Holliday em 1 de abr. de 2024
Please accept our apologies for any disappointments you encountered during your stay. We hope that you will allow us to be of service again in the future so we may have another opportunity to exceed your expectations.
6/10 - Ok
Viswanatha
19 de fev. de 2024
Viswanatha
Hospedou-se por 1 diária em fev. de 2024
Resposta de Sarah Holliday em 24 de mar. de 2024
Thank you for rating your experience. We hope to be of service again in the future and hope your next stay exceeds your expectations.
4/10 - Insatisfatória
Ana
Viagem de negócios
19 de fev. de 2024
Pontos negativos: Limpeza, comodidades e condições e instalações da propriedade
The room did not have actual bedding just sheets which is terrible. Then the heater/ac system kept making noises so I had to choose between freezing and quiet or noisy and warm. I could not sleep at all had the worst night. Everything hurts it wad terrible. I wanted to give it a chance since Best Western’s are good nation wide, this one is not.
Ana
Hospedou-se por 1 diária em fev. de 2024
Resposta de Sarah Holliday em 22 de fev. de 2024
While it is very challenging to hear that a guest's stay fell below our typical high standards for the hotel, feedback from our guests is invaluable in helping us to ensure that future guests do not encounter the same concerns. Please accept our apologies for the guests who were not considerate of other guests in the hotel. When we are made aware that guests are behaving in a noisy fashion that is disturbing to other guests, we quickly seek to remedy the situation. Our goal is that every guest enjoys their stay in all aspects and we apologize that this was not your experience. I would like to welcome you back as I am confident that we can erase this negative experience with a positive one.
10/10 - Excelente
Kevin
Viagem com a família
16 de jan. de 2024
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
They were very accommodating with our late check in. The breakfast was exceeded our expectations.
Kevin
Resposta de Sarah Holliday em 21 de jan. de 2024
Thank you for your kind comments about your recent stay at the Best Western Leesburg. We are delighted that you enjoyed our great service and complimentary breakfast, and we look forward to hosting you again soon.
10/10 - Excelente
Alicia, Culpeper
16 de jan. de 2024
Alicia
Hospedou-se por 1 diária em jan. de 2024
Resposta de Sarah Holliday em 7 de fev. de 2024
Thank you for being our guest and thank you for rating your stay at the Best Western Leesburg. We are delighted you enjoyed a 5-star experience and hope to welcome you back again soon.
10/10 - Excelente
Deborah
Viagem a dois
10 de jan. de 2024
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Great stay.
Deborah
Hospedou-se por 2 diárias em jan. de 2024
Resposta de Sarah Holliday em 10 de jan. de 2024
It was a pleasure having you as our guest and we are delighted to see that you enjoyed your experience. We hope to see you again soon!
6/10 - Ok
Robert
6 de jan. de 2024
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Worth repeating
Wine country visits take us here multiple times a year. Great place for the money this time of year. Decent breakfast bar, remodeled room. TV is a hassle, and they might as well close the fitness center or move it to the basement. But we always enjoy our stay.
Robert
Hospedou-se por 2 diárias em dez. de 2023
Resposta de Sarah Holliday em 10 de jan. de 2024
Thank you for taking the time to leave a review. Our friendly staff loves for each guest to feel welcomed, and we are delighted that you enjoyed our great value, complimentary breakfast, and comfortable beds. We appreciate your feedback, and we look forward to hosting you at the Best Western Leesburg whenever you are next in the area.
6/10 - Ok
Victor
31 de dez. de 2023
Pontos positivos: Condições e instalações da propriedade
Pontos negativos: Serviço e funcionários
Try to get somebody at the counter over an hour to help me
Victor
Hospedou-se por 1 diária em dez.. de 2023
Resposta de Sarah Holliday em 3 de jan. de 2024
While it may be very difficult to hear that we have failed to take care of our guests in a satisfactory manner, we very much appreciate such feedback so that we may seek ways to improve future guest experiences. We appreciate your patience and understanding during this time when staffing issues continue to impact the service industry. Thank you again for caring enough to share your feedback with us.
8/10 - Boa
Bernhard
Viagem com a família
28 de dez. de 2023
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Bernhard
Hospedou-se por 2 diárias em dez. de 2023
Resposta de Sarah Holliday em 1 de jan. de 2024
Thank you for being our guest and for taking the time to rate your experience. We hope to see you again soon and hope your next stay is even more pleasant than the last.
10/10 - Excelente
Lisa
23 de dez. de 2023
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Lisa
Hospedou-se por 1 diária em dez.. de 2023
Resposta de Sarah Holliday em 24 de dez. de 2023
Thank you for being our guest and thank you for rating your stay. We are delighted you enjoyed a “perfect 10” experience and hope to welcome you back again soon.
10/10 - Excelente
Jimmy
Viagem de negócios
19 de dez. de 2023
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
The hotel is very well kept and my room was pretty nice considering I’ve stayed in many for my work.
Jimmy
Hospedou-se por 1 diária em dez.. de 2023
Resposta de Sarah Holliday em 20 de dez. de 2023
Thank you for taking the time to share your experience. We value your perspective as a seasoned business traveler, and we are delighted that you enjoyed our high standard of cleanliness, spacious room, and nice facilities. We look forward to hosting you at the Best Western Leesburg again soon.
10/10 - Excelente
Kimberly
Viagem com família e crianças pequenas
11 de dez. de 2023
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
very friendly staff : )
Kimberly
Hospedou-se por 1 diária em nov. de 2023
Resposta de Sarah Holliday em 20 de dez. de 2023
Thank you for your kind words about our friendly staff. We are delighted that you enjoyed your visit to the Best Western Leesburg, and we look forward to welcoming you back soon.
2/10 - Terrível
Lazaro, Manassas
10 de dez. de 2023
Lazaro
Hospedou-se por 1 diária em dez.. de 2023
Resposta de Nicole em 15 de dez. de 2023
Thank you for your review regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.
10/10 - Excelente
gary
4 de dez. de 2023
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
convinient location
gary
Hospedou-se por 1 diária em nov. de 2023
Resposta de Sarah Holliday em 9 de dez. de 2023
Thank you for your lovely comments on your visit. We are delighted that you enjoyed our convenient location, and we look forward to hosting you again soon.
6/10 - Ok
Viajante verificado
3 de dez. de 2023
Pontos positivos: Serviço e funcionários e conforto do quarto
Great for the price
Staff were amazing and stay was great! Few small issues - breakfast was a little disappointing and the trash in our room had not been emptied from the previous guests. Plenty of parking, clean except for the trash can. Overall a wonderful stay for the price and location close to where we needed it.
Viajante verificado
Hospedou-se por 1 diária em dez.. de 2023
Resposta de Sarah Holliday em 9 de dez. de 2023
Thank you for being our guest and reviewing your stay. We are delighted that you enjoyed our friendly service, convenient location and great value. We appreciate your feedback on the areas where we can improve, and we hope you choose us again.
6/10 - Ok
Kelly
Viagem de negócios
2 de dez. de 2023
Pontos negativos: Condições e instalações da propriedade
Hotel needs a remodel which is recognized in the price. The air in the room was very dry for a November stay. It was uncomfortable to breath overnight.
Kelly
Hospedou-se por 5 diárias em nov.. de 2023
Resposta de Sarah Holliday em 9 de dez. de 2023
While it is disheartening to have failed to meet your expectations, we appreciate the opportunity to express our sincere apologies for your disappointing stay. We are constantly working to keep our hotel updated and current so that each of our guests has a superior experience. We value feedback like yours that provides insight from the guest's perspective on ways to do so.
2/10 - Terrível
Jennifer
2 de dez. de 2023
Pontos negativos: Serviço e funcionários, comodidades e condições e instalações da propriedade
Smelled like smoke. No blanket on bed. Phone broken. Noisy, mildew on shower tile.
Jennifer
Hospedou-se por 3 diárias em nov.. de 2023
Resposta de Sarah Holliday em 9 de dez. de 2023
While it is very challenging to hear that a guest's stay fell below our typical high standards for the hotel, feedback from our guests is invaluable in helping us to ensure that future guests do not encounter the same concerns. We have high standards for cleanliness so we are disheartened to learn that you experienced an odor during your stay. We are mindful to follow up to ensure any issue is addressed. I would like to welcome you back as I am confident that we can erase this negative experience with a positive one.
6/10 - Ok
Anjani
28 de nov. de 2023
for business purpose this location
Anjani
Hospedou-se por 4 diárias em nov.. de 2023
Resposta de Sarah Holliday em 9 de dez. de 2023
Thank you for being our guest. We are delighted that our location was convenient for your business needs, and we look forward to hosting you at the Best Western Leesburg again soon.
10/10 - Excelente
Roger
27 de nov. de 2023
Had a great stay
Roger
Hospedou-se por 3 diárias em nov.. de 2023
Resposta de Sarah Holliday em 28 de nov. de 2023
Thank you for taking the time to leave a review. We are delighted that you enjoyed your visit to the Best Western Leesburg, and we look forward to welcoming you back soon.
6/10 - Ok
Robert
Viagem com a família
26 de nov. de 2023
Pontos positivos: Limpeza, serviço e funcionários e comodidades
in good shape
Robert
Hospedou-se por 1 diária em nov. de 2023
Resposta de Sarah Holliday em 28 de nov. de 2023
Thank you for your kind words. It was a pleasure having your as our guest at the Best Western Leesburg, and we look forward to hosting you again soon.
8/10 - Boa
Thomas
Viagem com a família
19 de nov. de 2023
Pontos positivos: Serviço e funcionários e condições e instalações da propriedade
Pontos negativos: Comodidades
Everything was okay but definitely old.
Thomas
Hospedou-se por 1 diária em nov. de 2023
Resposta de Sarah Holliday em 21 de nov. de 2023
We appreciate your feedback. It was a pleasure to have you as our guest, and we hope you will give us another opportunity to demonstrate our commitment to your comfort.
10/10 - Excelente
Tanner
Viagem em grupo
15 de nov. de 2023
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Tanner
Hospedou-se por 2 diárias em nov.. de 2023
Resposta de Sarah Holliday em 15 de nov. de 2023
Thank you for being our guest and thanks for your "perfect 10" rating of your experience. We are delighted you enjoyed a great stay and hope to be of service again soon!
8/10 - Boa
Robert (Steve)
Viagem de negócios
13 de nov. de 2023
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Great deal near Dulles airport with EV charging.
Price was great, and I was able to charge my electric car overnight with no hassle. The location not far from IAD was what I needed. Only complaint is that the beds had sheets but no real blankets. I had to turn the heat up in the room and that was not very comfortable.
Robert (Steve)
Hospedou-se por 1 diária em nov. de 2023
Resposta de Sarah Holliday em 15 de nov. de 2023
Thank you for taking the time to leave a review. Our friendly staff strives for each guest to feel welcomed and at home, and we are delighted that you enjoyed our EV charing stations, great value, and convenient location. We look forward to hosting you again soon.
4/10 - Insatisfatória
MICHELLE
Viagem em grupo
5 de nov. de 2023
Pontos positivos: Serviço e funcionários
Pontos negativos: Limpeza, comodidades e condições e instalações da propriedade
I hate giving bad reviews but I think this needs to be said, when we arrived after the check in time room/rooms not ready. When we finally got the room because they said it was ready. We couldn’t get in the room because the safety lock was over the door on the inside instead of offering us another room we had to wait almost 20/25mins while 2 different people tore up the door to get it open for us to get in our room our door already looked like someone broke into the room now even worse splinters of the door on hallway floor & our room. Our bathroom was not clean. Our room smelled like someone smoked in it. When trying to explain to the housekeeping they did not seem to understand what we were saying. When trying to talk to the desk she already seemed stressed that she didn’t really want hear what we said or offer another room. Was not the greatest experience.
MICHELLE
Hospedou-se por 1 diária em out. de 2023
Resposta de Sarah Holliday em 6 de nov. de 2023
While it is never easy to hear that a guest has had a bad experience, we value such feedback as we strive to ensure a positive experience for future guests. We apologize for the inconvenience you faced when having to change rooms. This was certainly not the experience we wanted for you, and we appreciate your patience and understanding during the room transition process. Our goal is to provide clean, comfortable accommodations to each and every hotel guest and we are very sorry that we did not live up to those high standards on this particular visit. I would like to welcome you back as I am confident that we can erase this negative experience with a positive one.
8/10 - Boa
OSCAR
2 de nov. de 2023
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
front desk people were very friendly and helpful breakfast items ran out securiyt doors vere not operating back parking lot could use some cleaning up
OSCAR
Hospedou-se por 2 diárias em out. de 2023
Resposta de Sarah Holliday em 6 de nov. de 2023
Thank you for being our guest and reviewing your stay. We are delighted that you enjoyed our friendly service, complimentary breakfast, and great facilities. We look forward to welcoming you back to the Best Western Leesburg whenever you are next in the area.
8/10 - Boa
Richard
Viagem com a família
27 de out. de 2023
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
The property is easy access off the highway and has a wonderful patio and back area that you wouldn’t expect looking at the front. Quiet and clean. Friendly staff. And a hot buffet breakfast with a fresh omelet station.
Richard
Hospedou-se por 3 diárias em out. de 2023
Resposta de Sarah Holliday em 30 de out. de 2023
Thank you for taking the time to leave a review. Our friendly staff strives for each guest to feel welcomed and at home, and we are delighted that you enjoyed our nice facilities, complimentary buffet, and quiet atmosphere. We look forward to hosting you at the Best Wester Leesburg whenever you are next in the area.
6/10 - Ok
Rebecca
Viagem a dois
21 de out. de 2023
Pontos positivos: Serviço e funcionários
Pontos negativos: Limpeza, comodidades e condições e instalações da propriedade
Tattered carpet in room, did not like bathroom - it felt old and tub was yellowed. A/c was inconsistent. Sheets did not fit the bed and popped loose during the night. Breakfast was ok. Location convenient to the area but I would not stay again.
Rebecca
Hospedou-se por 1 diária em out. de 2023
Resposta de Sarah Holliday em 26 de out. de 2023
While it is never easy to hear that a guest has had a bad experience, we value such feedback as we strive to ensure a positive experience for future guests. However, we are disappointed to hear about the inconveniences that you experienced on this particular visit. Our goal is to provide clean, comfortable accommodations to each and every hotel guest and we are very sorry that we did not live up to those high standards on this particular visit.
4/10 - Insatisfatória
Katharine
15 de out. de 2023
Pontos negativos: Condições e instalações da propriedade
Katharine
Hospedou-se por 1 diária em out. de 2023
Resposta de Sarah Holliday em 18 de out. de 2023
Please accept our apologies for any disappointments you encountered during your stay. We hope that you will allow us to be of service again in the future so we may have another opportunity to exceed your expectations.
8/10 - Boa
kim
13 de out. de 2023
kim
Hospedou-se por 3 diárias em out. de 2023
Resposta de Sarah Holliday em 18 de out. de 2023
Thank you for taking the time to rate your experience at the Best Western Leesburg. We appreciate your feedback and hope to be of service again soon.
10/10 - Excelente
James
Viagem de negócios
13 de out. de 2023
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
James
Hospedou-se por 2 diárias em out. de 2023
Resposta de Sarah Holliday em 18 de out. de 2023
Thank you for being our guest at the Best Western Leesburg, and thank you for rating your stay. We are delighted you enjoyed a “perfect 10” experience and hope to welcome you back again soon.
8/10 - Boa
John
12 de out. de 2023
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
John
Hospedou-se por 1 diária em out. de 2023
Resposta de Sarah Holliday em 18 de out. de 2023
It was a pleasure having you as our guest at the Best Western Leesburg, and we appreciate your feedback. We hope to see you back again soon!
10/10 - Excelente
Lindsey
Viagem em grupo
12 de out. de 2023
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Lindsey
Hospedou-se por 1 diária em out. de 2023
Resposta de Sarah Holliday em 18 de out. de 2023
Thank you for being our guest Best Western Leesburg, and thanks for your "perfect 10" rating of your experience. We are delighted you enjoyed a great stay and hope to be of service again soon!
4/10 - Insatisfatória
Jessica
3 de out. de 2023
Jessica
Hospedou-se por 2 diárias em set. de 2023
Resposta de Sarah Holliday em 26 de out. de 2023
Please accept our apologies for any disappointments you encountered during your stay. We hope that you will allow us to be of service again in the future so we may have another opportunity to exceed your expectations.
4/10 - Insatisfatória
Chara
Viagem com a família
23 de set. de 2023
Pontos negativos: Limpeza e condições e instalações da propriedade
There were ants all over our room. We told the front desk and the response was ‘oh. Sorry’ Our shower head was falling off (my husband fixed it) and the toilet ran (we fixed that too). We were sad the pool wasn’t open. It should state that on the site bc we booked three families with the intention that we would hang around the pool together.
Chara
Hospedou-se por 3 diárias em set. de 2023
Resposta de Sarah Holliday em 25 de set. de 2023
While it is never easy to hear that a guest has had a bad experience, we value such feedback as we strive to ensure a positive experience for future guests. Like any well-managed hotel should, we have a professional pest extermination company that comes to the hotel on a regular basis and performs inspections and preventative treatments. We apologize that you encountered ants, and we thank you for bringing this to our attention. We are grateful for the detailed feedback you have provided. Our goal is to improve whenever presented with an opportunity to do so. I am so very sorry that all aspects of your stay were not top notch. I would like to welcome you back as I am confident that we can erase this negative experience with a positive one.
10/10 - Excelente
Cindy
18 de set. de 2023
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Perfect for our needs.
Cindy
Hospedou-se por 1 diária em set. de 2023
Resposta de Sarah Holliday em 21 de set. de 2023
Thank you for taking the time to rate your experience at the Best Western Leesburg. We are pleased you enjoyed your stay and hope to welcome you back again soon!
10/10 - Excelente
John
Viagem de negócios
18 de set. de 2023
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
John
Hospedou-se por 4 diárias em set. de 2023
Resposta de Sarah Holliday em 21 de set. de 2023
It was a pleasure having you as our guest at the Best Western Leesburg, and we are delighted to see that you enjoyed your experience. We hope to see you again soon!