4/10 - Insatisfatória
Raymond
Viagem com a família
10 de nov. de 2025
Pontos negativos: Condições e instalações da propriedade
Issues: 1. As I was finishing my reservation, and inputting my credit card info, the next screen added a large security deposit for our 2 night stay. After all the searching and completing registration, I went ahead and okayed the enormous deposit. I did not receive that money back on my credit card for a full 2 weeks. I contacted the host to inquire about the refund, and was informed that I would have to contact Verbo to get refund, as she knew nothing about the deposit. According to Verb's website, the host is the person who decides if deposit is required and what amount. So, the host lied to me about that.
2. Wall covering in one bedroom was hideous. A wall with fake roses or hibiscus flowers all over the entire headboard wall, along with heart-shaped pillows and red shag comforter. Looked like something in a Saigon brothel.
3. Advertised massage recliners, which were broken and didn't work and had cords/wires in the walkway.
4. 2 of the bedrooms had no dressers, bedside tables or any furniture. They did have large floor lamps with blue lights, further giving a ugly vibe.
5. No instructions about the television or how to get local channels on the TV. Pretty much useless, glad we were not around much.
6.Not the hosts fault; but the roads and streets throughout the neighborhood were covered with pot holes and lousy paving.
7. Host neglected to send me door code, so we had to wait outside waiting for host to call us with that info which we needed.
Raymond
Hospedou-se por 2 diárias em out. de 2025