Sorry you had some issues I'm not sure I can improve on them , the mattresses are of different brands and firmness on each bed with 6 I was hopping that guests could choose one that fits there style , Yes fire pit area is on the small side being in the hills does lack options of a large flat area without bringing in an excavator and digging out a hill side , there is night lights in each bedroom I will check sometimes they get moved ,cooking sprays and oils we do not provide these are items that have been left by other guests ,local store 5 miles away with all supplies needed

no explanation of why a 4 star rating except it was rainy ,sorry we just supply clean well maintained cabin not in control of the weather

rental agreements are sent out day of bookings reminders are sent if no reply or nothing gets returned yes our cabins are priced per guests which you will notice when filling out the booking and we have several emails discussing this you agreed that they were not staying and of course they did you didn't do as good of a job hiding you brought in several more guests than booked for to me its just another stay of dishonest guests sorry for your disappointment

driveway is very good if you don't get 8 inch of snow on top of thick layer of ice, directions are very good IF YOU DON'T USE GPS and follow written ones