8/10 - Boa
Veronica C.
3 de ago. de 2025
Pontos positivos: Limpeza
2nd visit
I’ve stayed at this suite for the past two years while attending the Paparazzi Convention in Vegas. I chose it again for its great location and convenient amenities. My first stay was okay—though we had to request extra supplies, as only the bare minimum was provided.Unfortunately, this year’s experience was more disappointing due to several maintenance and cleanliness issues. The entryway light was damaged when we arrived; I reported it and only received a “thanks for letting us know” response, with no indication of follow-up. The dishwasher leaked and flooded the kitchen, and again, the same generic reply. The oven door doesn’t close properly—I didn’t report that, assuming the response would be the same.The iron was dirty and had to be cleaned before use. Most concerning was finding hair that wasn’t mine in the master bathroom—including on the towels—which raises questions about the thoroughness of the cleaning.While I really do like the location and amenities, it feels like the unit is being used frequently without proper upkeep. I would strongly suggest that more attention be given to maintenance follow-up and deep cleaning between guests. A proactive approach could go a long way in preserving the quality of the suite for returning guests like myself.
Veronica C.
Hospedou-se por 5 diárias em jul. de 2025