2/10 - Terrível
Thomas L.
6 de jan. de 2025
Pontos negativos: Limpeza
Disaster - Very unpleasant stay despite great views and nice modern apartment
My experience at the apartment was unfortunately very unpleasant.To be clear, the views are amazing & the apartment is as nice, modern & spacious as the photos suggest. However, during my stay there was an infestation/plague of cockroaches that made the overall experience very unpleasant. The moment I walked into the apartment on the 1st day I saw the 1st cockroach, and 3 had to be eliminated within the first minute & probably around 15-20 just on the first evening. I informed the company CanariasGetaway straightaway & asked them to help & to change me to another apartment. The communication with them was very slow/poor. Via whatsapp it didn't work at all with hardly any response & via email it was very slow too. The company promised to send someone to apply a product & assured me that the problem will improve afterwards. However the problem continued until the very last day, which meant having to eliminate around 10-15 cockroaches every day & not being able to enjoy my stay in the apartment at all. Despite there being a washing machine, there was also no drying rack & the lights on the balcony were not working. I reported both problems on day 1 or 2 & was promised that both things would be addressed swiftly, which never happened. I complained & was granted a small refund (one night's cost), which I feel was not in line with the extent of the issue. I wrote a formal complaint asking for a larger compensation but did not hear back. Unfortunately cannot recommend.
Thomas L.
Hospedou-se por 7 diárias em dez. de 2024