First off, I booked at this hotel for my family and another family. Together we had 4 young kids that were really looking forward to swimming. Actually, I filtered my hotel search criteria to specifically include hotels with a swimming pool just for the kids. Nowhere was I ever notified that the pool was closed for maintenance, not even when I called the property to verify my reservation when I only received check in info, for one of the two rooms I booked, the day prior or at check in. We found out when the kids were dressed in their suits and we saw a very algae infested pool. I never would have even considered booking this property knowing there wasn’t a pool available. My other complaint is that we booked a king suite with a “double” pull-out that states the room sleeps 4 “adults.” Not only did we open the pull out sofa to find that it was very much only a twin size bed but the mattress was stained and there was absolutely no bedding in the room. The front desk was very prompt on bringing me new bedding that only had 1 pillow. Both of my booked suites were like this. I even marked 2 adults and 2 children on each booking and we still only had 3 towels and 2 wash cloths. Obviously these rooms were never meant for 4 ppl. The sitting chairs in the room pictures on the website were also nowhere to be found. Overall I am very disappointed in my stay at this location. I have never been so disappointed in a hotel room that I paid this much money for.
