4/10 - Insatisfatória
Nathaniel P.
26 de set. de 2023
Pontos negativos: Limpeza
Moldy and Unavailable Contact
We would highly recommend against paying money to stay here. Upon arriving at the property, the front door deadbolt lock was not operational. We were able to gain access through the bathroom door. The bathroom had a large hairball and an incredibly dirty and moldy shower curtain. Trying to remain positive we continued to check the place only to find that the screened in porch had 4 broken screens, poorly duct taped up and the carpet was wet. Then, we headed to the bedroom to find every crevice in the paneling full of mold. Not only is my partner allergic to mold, it was disgusting. We weren’t able to sleep in the room, and had to sleep on the children’s bunk bed as well as in the living room. We tried for the duration of our three stay day to get Vacasa to help but each time the service reps said the “local team” would call us. They never contacted. We also tried to resolve the situation with VRBO and were told that the mold was only a “minor” risk to our health, not a “major” risk. So even though the place was in a condition that no one should have to pay a hefty amount to stay in, they didn’t help at all. FINALLY after a cumulative ~5 hours on the phone with both companies, Vacasa (still not the local team) ended up giving us a refund. We hope to save others from this miserable and unpleasant experience. Except for the private beach and lake - that was lovely, just disappointing that it is paired with a home in this condition.
Nathaniel P.
Hospedou-se por 3 diárias em set. de 2023