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Avaliações de Hilton Garden Inn Lake Mary

3 out of 5
Hilton Garden Inn Lake Mary
705 Currency Cir, Lake Mary, FL

Avaliações

8,4

Muito boa

Nota 10 - Excelente. 528 de 1002 avaliações" "
Nota 8 - Boa. 271 de 1002 avaliações" "
Nota 6 - Ok. 100 de 1002 avaliações" "
Nota 4 - Insatisfatória. 59 de 1002 avaliações" "
Nota 2 - Terrível. 44 de 1002 avaliações" "

8,8/10

Limpeza

8,8/10

Serviço e funcionários

8,2/10

Comodidades

8,6/10

Condições e instalações da propriedade

8,2/10

Cuidado com o meio ambiente

Avaliações

2/10 - Terrível

Daniella Miranda

Viagem em grupo
Pontos negativos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 1 diária em dez.. de 2021

10/10 - Excelente

MARGARET

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Great location, they provide shuttle service from Sanford airport to hotel. Lots of restaurants within walking distance. Good overnight lodging to cruise port by Uber the next day.
Hospedou-se por 1 diária em mai. de 2024

10/10 - Excelente

Alina

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Nice clean hotel, good soundproof windows. Even though our room was facing a freeway, we didn’t hear anything. Easy parking. One small issue- water in the shower head was dripping after facets were closed.
Hospedou-se por 1 diária em mai. de 2024

4/10 - Insatisfatória

ranae

Viagem a dois
Pontos positivos: Limpeza
Pontos negativos: Comodidades
The hotel room cost too much with all your amenities, like your breakfast and all your little extras they want to charge you for every little thing
Hospedou-se por 1 diária em mai. de 2024

10/10 - Excelente

Omar, Miami

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Quiet and convenient this hotel was just perfect for our trip.
Hospedou-se por 1 diária em mai. de 2024

2/10 - Terrível

Denise

Viagem com a família
They canceled our room without notification to us or Expedia. At the same time I called the property at 8pm to advise of a late arrival and they never mentioned an issue with the room. Didnt really want to assist at solving problem until we insisted
Hospedou-se por 1 diária em abr. de 2024

10/10 - Excelente

dona

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Great Clean Quiet
Hospedou-se por 1 diária em abr. de 2024

8/10 - Boa

Sharon

Viagem com a família
Pontos positivos: Limpeza e condições e instalações da propriedade
Pontos negativos: Serviço e funcionários
The property itself is very nice and well maintained. The rooms are a little small, but very nice and updated. The beds were very comfortable as well. Our only complaint, like others have stated, is the staff is not friendly at all. Even housekeeping was unfriendly. They do not clean rooms everyday, so I asked one of the housekeepers in the hallway for some fresh towels and she was very put out by my request. While I liked the hotel and location, I might look elsewhere next time I was in town, just based on the unfriendly staff. It's a hotel, so to me hospitality should be first and foremost.
Hospedou-se por 2 diárias em mar. de 2024

10/10 - Excelente

BIANCA

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Enjoyed my stay
Hospedou-se por 1 diária em mar. de 2024
Resposta de Viraj em 25 de mar. de 2024
Dear Traveler,Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel.

4/10 - Insatisfatória

Doug

Viagem de negócios
Pontos positivos: Serviço e funcionários
Pontos negativos: Limpeza, comodidades e condições e instalações da propriedade
This property needs to be upgraded. I was in two rooms, both were nasty. The 2nd room's bath tube was flaking, not just a spot but the entire tub. The Staff was great, and the bar/food was very good. I was surprised by the ratings listed; this is not a clean place.
Hospedou-se por 1 diária em fev. de 2024
Resposta de Viraj em 25 de mar. de 2024
Thank you for your review. I am glad to hear that overall, your experience was positive. I am disappointed to hear that your experience was not up to Hilton Garden Inn standards. This critical feedback will be used in training our staff. Thank you and look forward to seeing you soon.

10/10 - Excelente

Donald

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Great overall hotel.
Hospedou-se por 3 diárias em fev. de 2024
Resposta de Viraj em 25 de mar. de 2024
Dear Guest, I appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can. If you're traveling to our area gain soon, don't hesitate to call us.

8/10 - Boa

Factor

Viagem de negócios, Viagem a dois
The property was average
Hospedou-se por 1 diária em fev. de 2024
Resposta de Viraj em 25 de mar. de 2024
Thank you for your review. I am glad to hear that overall, your experience was positive. I am disappointed to hear that our property did not meet expectations. This critical feedback will be used in training our staff. Thank you and look forward to seeing you soon.

8/10 - Boa

Lisa

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
I think the breakfast was marginal and not a good deal.
Hospedou-se por 3 diárias em fev. de 2024
Resposta de Viraj em 25 de mar. de 2024
Thank you for your review. I am glad to hear that overall, your experience was positive. I am disappointed to hear that you were not satisfied with our offerings for breakfast. Next time you are in town, please speak to one of our staff members and they will assist you with our A La Carte Menu. Thank you and look forward to seeing you soon.

8/10 - Boa

Eileen

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
It's always a good time when we stay. The staff is very accommodating. The only negative is that the rooms need some tlc. Is starting to look outdated.
Hospedou-se por 1 diária em fev. de 2024
Resposta de Viraj em 25 de mar. de 2024
Dear Guest, I appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can. If you're traveling to our area gain soon, don't hesitate to call us.

8/10 - Boa

Heidi

Pontos positivos: Limpeza, serviço e funcionários e comodidades
Our stay was good. Staff was friendly and helpful. Hotel had plenty of outdoor seating at the pool and also another are attached to hotel which was nice to have options! Clean and relaxed atmosphere. Our bathtub faucet leaked but it happens and was reported to the front desk. Will stay there again.
Hospedou-se por 1 diária em fev. de 2024
Resposta de Viraj em 25 de mar. de 2024
Dear Guest, I appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can. If you're traveling to our area gain soon, don't hesitate to call us.

10/10 - Excelente

Juan, Storm lake

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Good
Hospedou-se por 2 diárias em fev. de 2024
Resposta de Viraj em 25 de mar. de 2024
Dear Traveler,Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel.

6/10 - Ok

Jeff

Hospedou-se por 1 diária em jan. de 2024

10/10 - Excelente

Milan, Miami

Everything was great
Hospedou-se por 1 diária em jan. de 2024

10/10 - Excelente

Robbie

Hospedou-se por 1 diária em dez.. de 2023

6/10 - Ok

Denise

Pontos negativos: Comodidades e condições e instalações da propriedade
I was saddened to find the this property did not have any indoor pool or hot tub. Florida weather is not always pristine. It was cold and rainy during my stay. The hall carpet was not vacuumed, there was a peanut and a piece of trash directly in front of my room door. The room needed more detail cleaning/repair: there were 3 significant peeling areas of paint around the corners of the tub, desk was very wobbly, top of lamp on desk dusty, silver items inside shower/tub were not polished and had water stains covering them, toilet seat was loose and wobbly, floor in bath and entryway was sticky to walk on, the area between the bed frame and mattress was filthy/dusty. Also no restaurant food available. I left prior to the breakfast bar and was offered nothing. For the price I paid, I was disappointed. Could have paid less and had the same room at Super 8 or Motel 6. Disappointing.
Hospedou-se por 1 diária em dez.. de 2023

10/10 - Excelente

Jim

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Staff was amazing. Food was really good for hotel food. Had a problem with the prepay for dinner (12.00) was taken care of by giving us 2 chits.
Hospedou-se por 1 diária em dez.. de 2023

10/10 - Excelente

Charles

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Hospedou-se por 1 diária em dez.. de 2023

8/10 - Boa

Erica

Hospedou-se por 1 diária em dez.. de 2023

6/10 - Ok

Desirae

Pontos positivos: Serviço e funcionários
Pontos negativos: Limpeza e condições e instalações da propriedade

6/10 - Ok

Robin

Room air conditioner wasn’t cooling.
Hospedou-se por 1 diária em nov. de 2023

10/10 - Excelente

Keith

Hospedou-se por 1 diária em nov. de 2023

6/10 - Ok

Barbara

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 1 diária em nov. de 2023

4/10 - Insatisfatória

Charlie

Viagem com a família
Pontos negativos: Limpeza e comodidades
Room toilet clogged twice while, although staff sent maintenance worker to the issue, worker came a plunger which unclogged toilet for a day and had to call again. Room felt dirty, room smell musty and rugs did did not appear to be clean.
Hospedou-se por 5 diárias em nov.. de 2023

4/10 - Insatisfatória

Jori

Pontos negativos: Limpeza, comodidades e condições e instalações da propriedade
Room was never cleaned. Stayed for 2 nights. Room was very dingy. Had a mildew smell. Could be from the carpet. Rusted bathroom
Hospedou-se por 2 diárias em nov.. de 2023

10/10 - Excelente

Diane

Hospedou-se por 1 diária em nov. de 2023

2/10 - Terrível

tammy, jamaica

Hospedou-se por 3 diárias em nov.. de 2023

10/10 - Excelente

Carmen, Davenport

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Great
Hospedou-se por 1 diária em out. de 2023

8/10 - Boa

Eileen

Viagem com família e crianças pequenas
Pontos positivos: Limpeza, serviço e funcionários e comodidades
I like that the hotel is very cozy and has everything I need for a quick trip to Orlando. I love that there's a bar on site and a terrace to hangout and relax. The hotel breakfast was also very good and convenient. This is our 2nd stay here and staff is always amazing. but this time around I noticed the guestrooms need major tlc. Our shower had a shower mat that had mold on it. This was gross! and the carpet in the room had several stains and you can just tell is time to change them. Pillows were flat and I just felt stuffy in there. Had a horrible night sleep.
Hospedou-se por 3 diárias em out. de 2023

2/10 - Terrível

Elizabeth

Pontos negativos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Disappointing stay
I have stayed in hotels all over Europe and the US and this is by far the worst hotel ever. The room was not cleaned despite my 10 day stay. I had to request the trash be removed, coffee and coffee cups every single day. After 5 days a cleaning was supposed to take place but I had to request it first. The towels were exchanged , the bed was made and trash removed and that was all the housekeeping that was done. My coffee, coffee cups and water cups were never replenished and not once did they supply even one bottle of water which is standard in every hotel I have ever been in. The only friendly member of staff was Pedro who gave me several coffees and cups when asked. The rest of the staff could use some training in smiling and general customer service, in fact a pretty surly bunch overall. Breakfast was overpriced at $10.00 per day and the one dinner I ate in the evening was mediocre. All the other Hiltons I have ever stayed in have been wonderful experiences but I would never stay at Hilton Garden Inn, Lake Mary again and would definitely not recommend it to any of my friends or family.
Hospedou-se por 9 diárias em out. de 2023

6/10 - Ok

Mario

Viagem com a família
Pontos positivos: Serviço e funcionários
Pontos negativos: Limpeza e condições e instalações da propriedade
Room 329 has the security light near the pool shining directly into the room. Also the tub is scarred and keep running water. The toilet kept running water. The orange chair is stained and dirty
Hospedou-se por 4 diárias em out. de 2023

2/10 - Terrível

Angelina

Pontos negativos: Serviço e funcionários e conforto do quarto
Didn’t honor my reservation request
I reserved a room with king size bed. I was given a room with double queens. When I spoke with the hotel associate I was told none were available. What is the point in reserving a specific room AND paying that price if you’re not going to honor it. The double bed rooms are cheaper and yet I paid more money for a room I didn’t even get. Really not happy with the stay at all and no one had any interest in making it right. I was told you get what you get. So again - why is selecting a room type even an option if you’re not going to make sure that’s what is given at the time you check?? And then no refund for what I overpaid. Really unhappy.
Hospedou-se por 1 diária em out. de 2023

4/10 - Insatisfatória

Tynetta

Pontos positivos: Limpeza
Pontos negativos: Condições e instalações da propriedade
Hospedou-se por 1 diária em out. de 2023

10/10 - Excelente

Carmen

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Love Gabi and omg i forgot his name but awesome staff.

6/10 - Ok

Andrea

Viagem em grupo
Pontos positivos: Serviço e funcionários
We were surprised that this hotel was rated as high as it is. The staff was nice and the lobby was clean. All the other parts of the hotel, including rooms, need a major upgrade. The door to our room wouldn’t close well. The metal doors seemed industrial and had paint chipping off. Our shower had a constant drip. The brown carpets, furniture, and white bedspreads needed deep cleaning.
Hospedou-se por 1 diária em set. de 2023

8/10 - Boa

Gregory

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 1 diária em set. de 2023

8/10 - Boa

Malyka

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Hotel stay was great. The only thing I would have to say is that twice I had staff open the door to my room while I was in there. I had the latch on so they could not enter, but I thought that it was weird. The first time I was asleep but did not hear a knock, the second time I was in the bathroom but they did knock.
Hospedou-se por 2 diárias em ago. de 2023

10/10 - Excelente

Royce

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hilton Garden Inn
Great location and wonderful place to stay! Staff is very friendly and professional! Highly recommended!
Hospedou-se por 2 diárias em ago. de 2023

10/10 - Excelente

Samuel

Viagem a dois
Pontos positivos: Serviço e funcionários, comodidades e condições e instalações da propriedade
Beautiful location and incredibly comfortable room!
Hospedou-se por 2 diárias em ago. de 2023

10/10 - Excelente

Joe

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 1 diária em ago. de 2023

10/10 - Excelente

Timothy

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
The Good, bad ,ugly
Great. Location staff. Lobby area Good. Everything else Bad carpet and pillows Ugly. Nothing
Hospedou-se por 2 diárias em ago. de 2023

10/10 - Excelente

Dwayne

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Good
Hospedou-se por 1 diária em ago. de 2023

4/10 - Insatisfatória

Viajante verificado

Viagem com a família
Pontos negativos: Conforto do quarto
Unhappy
my biggest issue was the rate I booked included breakfast, however the hotel stated otherwise. Also hotel still has a $39.75 hold on my credit card that they refuse to release. My bank say hotel is showing charge as pending, even though amount was paid out already. ??? Hallways were very hot and humid. I know its Florida in summer but this was extreme.
Hospedou-se por 1 diária em jul. de 2023

8/10 - Boa

Tamara

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Nice stay
Nice hotel, knob in shower/bathroom fell off numerous times. Other than that clean and comfortable room. Will stay again
Hospedou-se por 3 diárias em ago. de 2023

10/10 - Excelente

Dalton

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 1 diária em jul. de 2023

8/10 - Boa

Leah

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Disappointed in airport shuttle
We expected the shuttle but it didn’t start til later. We had to pay for a cab- $40! It was a big disappointment and would not stay there again because of this
Hospedou-se por 1 diária em jul. de 2023