Férias para Lacolle

Very well equipped. Close to the metro station Guy-Concordia. Maxi Supermarket walk distance.

My accommodation was great. Unfortunately, I had a bad inconvenience. When I arrived at my room I figured out that it has not been cleaned. The toilet was in a totally disgusting state. The toilet was blocked with papers and shit. I waited for 30min when someone appeared to solve the issue. Then, there was no cleaner available at night and the hotel's receptionist had to do it by herself. Just the next day the washroom could be cleaned in an appropriate way. At least I was expecting to receive a formal apology, gift or even discount to compensate it, but one of them was offered. Besides that, everything looked clean and I liked the breakfast and room.

Hotel excelente. Todos os funcionários muito cordiais e atenciosos. Menção especial ao Christopher pela gentileza e carinho que teve conosco durante a nossa estadia.

The hotel had an excellent location, within walking distance of most sights in the Old City and of the Metro. One issue is that it is on a street closed to vehicles, requiring guests to carry their bags from one of the cross streets. This also makes it difficult to call a taxi, The room was clean and spacious, and the air conditioning made it very comfortable. The washer and dryer were very useful. Our main problem was that the hotel does not have a front desk. There is no staff, and guests are sent instructions to get in through a text message. WE WERE NOT INFORMED ABOUT THIS BEFORE MAKING OUR BOOKING. This made getting in extremely difficult, as our phones did not work well in Canada. We would not have selected this hotel if we had known before booking that it had no front desk. Expedia, please take note and inform your clients.