6/10 - Ok
Kimberly
11 de jan. de 2026
Pontos positivos: Limpeza, comodidades e condições e instalações da propriedade
All night staff party inside the hotel was unbelievably disruptive and kept us awake! Really appalling from the Barcelo group to host their staff xmas party at the hotel wirh music blasting until all hours of the morning. Your guests have paid to have a top quality expeience and this certainly includes sleep. The hotel did not warn guests about the level or noise, nor did they provide ear plugs or even consider how the noise they caused impacted paying guests. This is not some cheap hotel, I dont expect the staff to keep me awake at night. There was no concern for guests at all and even littlr remorse. I raised it with reception the next morning and the man just laughed it off, he literally shruged and said "it's once a year" like I was the inconsiderate one. I left my room number and asked for my complaint to be passed to managment, not one person contacted me, not even the guest relations manager.
The noise statted during the evening entertainment when at least 60 staff congregated in the reception talking very loudly amongst themselves and interrupting the performers.
I have never seen anything like this from staff, especially at a supposedly 4 star hotel, the senior management are clearly in favour of this party being held at the hotel which is insane. Take your staff out and treat them to a proper party away from their place of work and respect your guests sleep! For this reason alone, I will not recommend or stay at this hotel again.
Kimberly
Hospedou-se por 6 diárias em dez. de 2025
