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Avaliações de Sweet Garden Hotel

3 out of 5
Sweet Garden Hotel
Sweet Garden Road, Ridge Danyame, Kumasi

Avaliações

8,6

Excelente

Nota 10 - Excelente. 16 de 36 avaliações" "
Nota 8 - Boa. 14 de 36 avaliações" "
Nota 6 - Ok. 5 de 36 avaliações" "
Nota 4 - Insatisfatória. 1 de 36 avaliações" "
Nota 2 - Terrível. 0 de 36 avaliações" "

8,2/10

Limpeza

9,0/10

Serviço e funcionários

8,4/10

Comodidades

7,8/10

Condições e instalações da propriedade

8,8/10

Cuidado com o meio ambiente

Avaliações

8/10 - Boa

Victoria

Pontos positivos: Serviço e funcionários
Hospedou-se por 2 diárias em abr. de 2024

8/10 - Boa

Angelina

Nice place
Hospedou-se por 1 diária em abr. de 2024

6/10 - Ok

Angelina

Nice
Hospedou-se por 2 diárias em abr. de 2024

8/10 - Boa

NanaYaa

Viagem com a família
Pontos positivos: Serviço e funcionários
Pontos negativos: Limpeza e comodidades
The property and room was beautiful however, the towels were dirty. When I requested for clean towels. The housekeeper was very rude to me and said that they didn’t have any towels I had to go to the front desk to make a complaint before I got towels. Also, the gym was under construction, which I found very disappointed as I wanted to use the gym in the morning
Hospedou-se por 1 diária em fev. de 2024
Resposta de The Manager em 5 de mar. de 2024
Hi Nana Yaa,I am sorry to hear about your experience with the dirty towels and the rude behavior of the housekeeper. It is unfortunate that the gym was under construction during your stay, especially since you were looking forward to using it. I appreciate you bringing these issues to our attention, and I will make sure to address them with the team to ensure they are resolved for future guests. Thank you for your feedback.

10/10 - Excelente

Abigail

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários e comodidades
This is a lovely hotel, although undergoing construction work when we stayed and with a few teething problems in the newly refurbished room (that the team worked hard to resolve) The gardens are really lovely, the pool is great, the staff are excellent! Very welcoming and helpful. We really enjoyed our stay here and would definitely return.
Hospedou-se por 1 diária em mar. de 2024
Resposta de The Manager em 5 de mar. de 2024
Hi Abigail, Thank you for sharing your feedback about your recent stay at our hotel. We are delighted to hear that despite the construction work and some initial issues in the room, you found our gardens lovely, the pool great, and our staff excellent. We appreciate your kind words about our team's hard work to resolve any issues you encountered. We are glad to know that you enjoyed your stay and would consider returning in the future. We look forward to welcoming you back for another wonderful experience. Thank you for choosing our hotel!

10/10 - Excelente

Patrick

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Nancy at the front desk and Prince in the restaurant provide amazing 5-Star service. They both went above and beyond to make sure our stay was enjoyable. The hotel is beautiful, very eco-friendly , lots of green spaces. The room was spacious , clean and a mix of modern and rustic decor. Highly recommended.
Hospedou-se por 3 diárias em fev. de 2024
Resposta de The Manager em 3 de mar. de 2024
Hi Patrick thanks for your feedback .Hope to see you again.

10/10 - Excelente

Samuel

Viagem em grupo
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Nice place
Hospedou-se por 1 diária em fev. de 2024
Resposta de The Manager em 5 de mar. de 2024
Hi Samuel, Thanks for your feedback .

10/10 - Excelente

Bayrem

Viagem em grupo
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
excellent, I recommend
Hospedou-se por 2 diárias em fev. de 2024
Resposta de Manager em 27 de fev. de 2024
Thanks for your feedback

8/10 - Boa

Tony

Pontos positivos: Limpeza, condições e instalações da propriedade e conforto do quarto
Good hotel let down by poor food service
We stayed 2 nights in a deluxe room and I think we got upgraded to a suite, which was a lovely top floor room with an integral kitchen and balcony. Plenty of space for the two of us. But food ordering, was difficult and inefficient. The first night we were told the restaurant was closed for a staff presentation, but that we could order food for room service. So we ordered two courses plus wine and agreed to have it delivered at 7.30. By 8.30, nothing had arrived, so we called down to reception and it arrived about 15 mins later. The next day we ordered a snack by the pool, two of the chicken kebab and chips combo on their menu. About 45 mins later 2 individual kebab skewers, that turned out to be beef, arrived. When we said that wasn't what we ordered, we were told the previous waiter must have got it wrong. So we clearly showed on the menu what we wanted and the waiter disappeared. About an hour later, with the sun going down, and no food, I asked for the bill. But, instead, two portions of beef kebabs and chips arrived. If we hadn't ordered any food, I'd have said we had a very good stay, although you do need a cab to get anywhere, as it is some way out of town.
Hospedou-se por 2 diárias em jan. de 2024
Resposta de The Manager em 27 de fev. de 2024
We do appreciate your feedback and we look forward to correct our mistakes.

6/10 - Ok

kaycee

Viagem a dois
Pontos positivos: Limpeza e serviço e funcionários
Stayed here in OCT with my Husband Property was beautiful. Love the greenery. Breakfast (included)was cool, little repetitive but not too bad! Love that the pool stayed open passed sundown! when i walked in room it was clean, well made but i got disappointed when i look into the bathroom. The toilet seat was horrible, off the hinge, and discolored (ew). Please update your bathrooms and towels! Thank you.
Hospedou-se por 5 diárias em out. de 2023

8/10 - Boa

Kwame

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Sehr große Zimmer und ein gutes Preis/ Leistungsverhältniss
Hospedou-se por 4 diárias em nov.. de 2023

10/10 - Excelente

Andrew

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Great room. Plenty of outlets. Bathroom is awesome. Design and deco top notch. I would recommend a thousand times.
Hospedou-se por 2 diárias em nov.. de 2023
Resposta de Manager em 16 de nov. de 2023
Thank you Mr Andrew

10/10 - Excelente

Kwame

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Staff were professional and respectful and they must ensure to keep it up. They shd ensure that all services are provided in a clean manner and not to do shabby work for example giving clean towels and sheets as appropriate.
Hospedou-se por 6 diárias em nov.. de 2023
Resposta de Manager em 14 de nov. de 2023
Thanks for your feedback kwame.

10/10 - Excelente

Joshua

Viagem com família e crianças pequenas
Pontos positivos: Comodidades
Great place near the center of town. Very clean, great pool, and great food!
Hospedou-se por 1 diária em nov. de 2023
Resposta de Manager em 14 de nov. de 2023
Thanks for your feedback Joshua.

8/10 - Boa

Matthew

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
A good place
A good option in Kumasi. Room was of good size, but the a/c unit couldn’t really keep up and it never really cooled to a comfortable temperature. Hotel grounds are really nice, and the pool looked nice and well maintained. Unfortunately the gym was under renovation. Breakfast was good. The staff were the highlight though…really thoughtful and accommodating.
Hospedou-se por 1 diária em out. de 2023
Resposta de Manager em 14 de nov. de 2023
We do appreciate your feedback Matthew.

10/10 - Excelente

Danielle

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 2 diárias em ago. de 2023

8/10 - Boa

Viajante verificado

Viagem com a família
Pontos positivos: Serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Beautiful gardens, with PROs and CONs.
My family of 5 stayed with Sweet Garden Hotel for 9 days. Let's start with what the positives: 1. The hotel gardens are beautiful! From lush trees and plants, to quaint seating in the gardens, it allows guests to sit/eat outside and enjoy the beautiful weather. 2. The staff were friendly. The dining staff, front desk staff, they were all courteous and helpful. 3. We had an issue with our rooms, so they upgraded us to a top-level apartment, with a washer/dryer, kitchen, and lots more cable channels than the other rooms get. Decor was modern and spacious. But there were a few things I would have changed about our experience. 1. The basement room our children were initially assigned smelled strongly of mildew. Staff should have noticed that the room smelled and offered a different room without me having to ask. 2. Food was average. Hot food was often lukewarm, and frozen things (milkshakes ordered) were melted and, well, lukewarm. 3. A cockroach crawled across the sheets next to me in bed in the middle of the night! I know that roaches can be anywhere, especially in warm climates. We didn't see any other signs of pests at this hotel, though, so this could have just been an odd occurrence. I didn't report it, since we were leaving that following morning. But I didn't go back to bed! 4. General maintenance could be better: slow shower drain, leaky sink, door to patio was wonky. Overall, we enjoyed our time at Sweet Garden and we would stay in the apartment again.
Hospedou-se por 9 diárias em jul. de 2023

6/10 - Ok

Richard

Pontos negativos: Condições e instalações da propriedade
The outer appearance is good but the rooms and furnitures are falling apart. It isnt worth the money they charge.
Hospedou-se por 5 diárias em jul. de 2023

8/10 - Boa

Lonnie

Hospedou-se por 3 diárias em jun. de 2023

10/10 - Excelente

samuel

Viagem com família e crianças pequenas
Pontos positivos: Serviço e funcionários e condições e instalações da propriedade
Staff was great Abigail, Mary from restaurant, the smoothie maker, room cleaning staff even security was on point. Absolutely amazing big time improvement.
Hospedou-se por 3 diárias em jun. de 2023

10/10 - Excelente

Paul

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Great service and great food. Rooms are clean and comfortable. Only 1 towel in the room...
Hospedou-se por 1 diária em jun. de 2023

4/10 - Insatisfatória

Juanita

Pontos positivos: Serviço e funcionários
Pontos negativos: Limpeza, condições e instalações da propriedade e conforto do quarto
Looks are definitely deceiving
The first night we had to switch rooms that night it was horrible. There is smell coming from the bathroom. We did not sleep well at all the next morning I was able to talk to the reception she changed our room to a brand new room which was very comfortable.. but over all I wasn’t happy. I not stay again
Hospedou-se por 2 diárias em jun. de 2023

10/10 - Excelente

Hallaye

Hospedou-se por 9 diárias em abr. de 2023

10/10 - Excelente

Collins

Viagem em grupo, Viagem a dois, Viagem com a família, Viagem com família e crianças pequenas
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
I really enjoyed my stay
Hospedou-se por 7 diárias em abr. de 2023
Resposta de Manager em 26 de abr. de 2023
Thank you Collins for your feedback. Hope to see you again

8/10 - Boa

CHRISTOPHER

Pontos positivos: Limpeza, serviço e funcionários e comodidades
Hospedou-se por 1 diária em abr. de 2023

10/10 - Excelente

Viajante verificado

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 4 diárias em dez. de 2018

6/10 - Ok

Viajante verificado

Pontos positivos: Limpeza e conforto do quarto
Pontos negativos: Serviço e funcionários
Gode faciliteter men dårlig beliggenhed
Dejligt hotel med gode faciliteter. Dog lå det meget langt fra alt andet og vi fik et værelse med stenhårde senge placeret lige ved siden af larm fra håndværkere i noget der mest af alt mindede om en kælder. Maden i restauranten var god.
Hospedou-se por 1 diária em jul. de 2018

8/10 - Boa

Lukas

Pontos positivos: Limpeza, serviço e funcionários e conforto do quarto
Hospedou-se por 3 diárias em jul. de 2018

10/10 - Excelente

Viajante verificado

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 1 diária em fev. de 2018

8/10 - Boa

Viajante verificado

Pontos positivos: Serviço e funcionários
Hospedou-se por 2 diárias em dez. de 2017

8/10 - Boa

kay , Kumasi

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Friendly staff,beautiful smile ,warm welcome .
The staff are excellent .They exceeded my expectations .Becky and Emma 5 star .Wonderful people . Cleaning staff great . Hotel gym perfect .But no WI-FI at the time of my visit .That was not the best .Breakfast was the same food ,there need to be variety . Calm vicinity .
Hospedou-se por 2 diárias em dez. de 2017

10/10 - Excelente

jan

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Sweet Garden is a lovely place to stay
The service was excellent - staff were so friendly which made it a pleasure to stay at.
Hospedou-se por 1 diária em dez.. de 2017

8/10 - Boa

DD, USA

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Staff very helpful. The hotel is very clean.
Staff greeting us at the vehicle to assist with luggage. They had keys to the rooms and ready for us to check in. The restaurant was very clean and the menu is extensive. Food was good and came in a reasonable time. Hotel grounds and landscape very nice and pleasant to sit out and enjoy the view. My room mate did not enjoy the frogs and crickets at night but I enjoyed the sounds of nature. Owners son very friendly and talks to the guest.
Hospedou-se por 1 diária em set. de 2017