Dear Per Helles! Thank you for your overnight stay from 3rd to 4th December 2022 with us at the Cafe & Hotel Platzhirsch Kufstein. As you were already informed on site, you can regulate the level of the fan for ventilation and cooling in the room yourself. Of course, if you let the fan run at full power, it will make a louder noise. As you noticed, there is no noise when the fan is running normally. Right, you forgot your shower gel at our place and yes, the cleaning lady unfortunately threw it away because it was only a small, almost empty bottle. It is not true that we did not inform you about this. Moreover, we were always available and also spoke to you on the phone. On the contrary, we informed you about the misunderstanding and apologised for it. We are surprised about your negative review and the untrue accusations it contains. However, we take note of your feedback and wish you all the best. Best regards from the Drastil family and the Platzhirsch team!Translated with www.DeepL.com/Translator (free version)

Hallo Christian! Herzlichen Dank für Ihren Besuch bei uns im Platzhirsch und Ihre fantastische Bewertung! Beste Grüße und eine schöne Zeit wünscht Ihnen Familie Drastil und das Platzhirsch-Team!

Hallo Robert! Herzlichen Dank für Ihren Besuch bei uns im Platzhirsch und Ihre fantastische Bewertung! Beste Grüße und eine schöne Zeit wünscht Ihnen Familie Drastil und das Platzhirsch-Team!

dear Per, thank you very much for the good review. hope to welcome you another time again! kind regards, Esther & Alexander with team