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Avaliações de Royale Chulan Damansara

5 out of 5
Royale Chulan Damansara
2, Jalan PJU 7/3, Mutiara Damansara, Petaling Jaya, Selangor

Avaliações

8,0

Muito boa

Nota 10 - Excelente. 188 de 644 avaliações" "
Nota 8 - Boa. 297 de 644 avaliações" "
Nota 6 - Ok. 96 de 644 avaliações" "
Nota 4 - Insatisfatória. 38 de 644 avaliações" "
Nota 2 - Terrível. 25 de 644 avaliações" "

8,0/10

Limpeza

7,8/10

Serviço e funcionários

7,4/10

Comodidades

7,6/10

Condições e instalações da propriedade

6,8/10

Cuidado com o meio ambiente

Avaliações

8/10 - Boa

Ket Yue

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
We enjoyed staying in the spacious room with a good view. The best part is the walkway from hotel to the Mutiara Damansara Metro station which is the Metro leading to Central station and all the major shopping centres We loved swimming in the infinity pool and watching the views from there.
Hospedou-se por 7 diárias em mar. de 2024
Resposta de The Management em 19 de abr. de 2024
Dear Ket Yue,Greetings from Royale Chulan Damansara!Thank you for taking the time to share your feedback. We're pleased to know that you had nice stay at Royale Chulan Damansara. We look forward to welcoming you back on your next visit to KL.Best regards, Royale Chulan Damansara Management

6/10 - Ok

Harish

Pontos positivos: Limpeza
Pontos negativos: Condições e instalações da propriedade
Hospedou-se por 8 diárias em fev. de 2024
Resposta de The Management em 2 de abr. de 2024
Dear Harish on,Greetings from Royale Chulan Damansara!Thank you for your stay! We look forward to hosting you again for another wonderful stay.

4/10 - Insatisfatória

Toshimitsu

Viagem de negócios
Pontos negativos: Limpeza, serviço e funcionários e condições e instalações da propriedade
全館禁煙で、喫煙した場合500RMの罰金と謳っている割には部屋はカビ臭く、清掃も行き届いていない。アメニティも必要最小限で日本のビジネスホテル以下。次回訪問時にこのホテルを利用するかと言われたら、利用しない。
Hospedou-se por 1 diária em fev. de 2024
Resposta de The Management em 2 de abr. de 2024
Dear Toshimitsu,Greetings from Royale Chulan Damansara!Thank you for your feedback and please accept our most sincere apologies on your recent stay. This matter has been taken seriously and it has been conveyed to the departments concerned so that necessary improvements will be made for a better experience in the future. Please know that we are doing our best in the upkeep of the property and also to maintain a certain level in our service standards.

6/10 - Ok

Per

Viagem de negócios
Slitet Hotel med läge nära shoppingcenter.
Hospedou-se por 2 diárias em jan. de 2024
Resposta de The Management em 2 de abr. de 2024
Dear Per,Greetings from Royale Chulan Damansara!Thank you for your feedback and please accept our most sincere apologies on your recent stay. This matter has been taken seriously and it has been conveyed to the departments concerned so that necessary improvements will be made for a better experience in the future. Please know that we are doing our best in the upkeep of the property and also to maintain a certain level in our service standards.

6/10 - Ok

Viajante verificado

Viagem de negócios
Pontos positivos: Conforto do quarto
Pontos negativos: Condições e instalações da propriedade
価格を考えれば、満足感が高かった。
だいぶ年数が経っているようで、メンテナンスが必要です。部屋の清潔感、wifi、スタッフ等は問題無かったです。価格や利便性を考えると、十分に有りと思います。
Hospedou-se por 4 diárias em dez. de 2023
Resposta de The Management em 27 de dez. de 2023
Dear Anonymous,Greeting from Royale Chulan Damansara!Thank you for sharing your feedback. We're pleased to hear that you found satisfaction in the overall experience considering the price and convenience. We appreciate your understanding regarding the need for maintenance.Your comments about room cleanliness, wifi, and staff are noted, and we'll use your feedback to continue improving our services. If there's anything specific you'd like us to address, please feel free to let us know.We look forward to welcoming you back for another enjoyable stay.

2/10 - Terrível

Ng

Viagem de negócios, Viagem a dois
Pontos positivos: Serviço e funcionários
Pontos negativos: Limpeza, comodidades e condições e instalações da propriedade
Maintenace of room Is lacking
Hospedou-se por 1 diária em nov. de 2023
Resposta de Management em 5 de dez. de 2023
Dear Ng,Greeting from Royale Chulan Damansara!Thank you for sharing your feedback regarding the maintenance of your room during your recent stay on November 29, 2023. We apologize for any inconvenience you experienced, and we take your comments seriously.We are committed to ensuring the comfort and satisfaction of our guests, and your feedback will be thoroughly reviewed with our maintenance team to address any deficiencies. If you have specific details or areas that require attention, please feel free to provide more information.We appreciate your understanding and hope to have the opportunity to improve and better serve you during your future stays

8/10 - Boa

Yong Boo

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Impromptu stay
Overall ok but there is only 1 body towel. Usually 4/5 star provide hand and face towel but this hotel doesn’t. Bed is soft. Overall, it is a pleasant stay.
Hospedou-se por 1 diária em nov. de 2023
Resposta de Management em 5 de dez. de 2023
Dear Yong Boo,Greeting from Royale Chulan Damansara!Thank you for sharing your impromptu stay experience with us. We appreciate your feedback and are pleased to hear that your overall stay was pleasant.We apologize for any inconvenience regarding the towels. Your comment about the availability of only one body towel has been duly noted, and we will review our amenities to ensure a more comfortable experience for our guests.We're glad you found the bed to be soft, and we hope to have the opportunity to welcome you back for another enjoyable stay. If there's anything specific you would like us to address, please feel free to let us know.

6/10 - Ok

Red

Viagem a dois
Pontos positivos: Serviço e funcionários e comodidades
The only plus point is that it is quiet and peaceful. But the furnitures and upholstery are outdated with cracks and signs of rotting. The bed sheets had stains. Yikes. The breakfast was good, but it was 3 star at best. Price per night is expensive for the subpar things you get.
Hospedou-se por 1 diária em set. de 2023

8/10 - Boa

Wee Meng

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Rooms are spacious. Hotel is conveniently linked to The Curve which is a rather big mall. Close to Pertaling Jaya where the good food is. Room has all the standard facilities you would expect, everything was in working order. Furniture is a little worn and TV is around 29" which I think is rather small for the size of the room. All in all a pleasant experience.
Hospedou-se por 2 diárias em set. de 2023

6/10 - Ok

David

Viagem de negócios
Pontos positivos: Limpeza e serviço e funcionários
I think hotel need some renovation.
Hospedou-se por 4 diárias em set. de 2023

4/10 - Insatisfatória

Mitsutaka

Hospedou-se por 1 diária em jun. de 2023

10/10 - Excelente

TAK HENG

Viagem com a família
Pontos positivos: Limpeza e serviço e funcionários
Overall is good
Hospedou-se por 1 diária em mai. de 2023

2/10 - Terrível

Syed

Hospedou-se por 3 diárias em mar. de 2023

8/10 - Boa

Shigenori

Pontos positivos: Limpeza e serviço e funcionários
設備の劣化が目立つ。

8/10 - Boa

Millicent

Viagem de negócios, Viagem em grupo
Pontos positivos: Serviço e funcionários e comodidades
Staff were very friendly and always helpful, but carpets in the hallways a bit smelly I think need a bit more airing! Overall I enjoyed my stay and loved my room and room service!
Hospedou-se por 12 diárias em out. de 2022

8/10 - Boa

JENILYN

Viagem a dois
Pontos positivos: Serviço e funcionários
No deep bath only shower
Hospedou-se por 1 diária em set. de 2022

8/10 - Boa

Toh Wai Meng

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Hospedou-se por 2 diárias em set. de 2022

8/10 - Boa

Khor

Viagem com família e crianças pequenas
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Nice environments but he wall paper and some area a bit damaged due to wear and tear. I can imagine how nice it looks when the hotel was new. Generally if you want quiet, safety and walking distance to MRT then this hotel is great for you.
Hospedou-se por 2 diárias em jul. de 2022

6/10 - Ok

Christine

Viagem com a família
Pontos negativos: Limpeza e condições e instalações da propriedade
Property is very run down, there are cracks everywhere. Room has stains on the carpet and luggage area. Floor doesn’t feel clean. Bed is comfortable though. Staff are a bit laid back and slow to response to customers.
Hospedou-se por 2 diárias em jun. de 2022
Resposta de Public Relations em 7 de jul. de 2022
Dear Christine, Greetings from Royale Chulan Damansara! Thank you for taking your time in sharing your experience.Please give us the chance to serve you better on your forthcoming visit. Best regards

6/10 - Ok

Viajante verificado

Viagem com a família
Pontos negativos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Need major reno
Light bulbs spoilt, power sockets spoilt, lift without security feature (everyone can go to every floor) gym without aircon with only 2 out of 4 threadmills working Saving grace was buffet breakfast: very good selection and tasty
Hospedou-se por 3 diárias em jun. de 2022
Resposta de Public Relations em 22 de jun. de 2022
Dear valued guest, Greetings from Royale Chulan Damansara! Thank you for taking the time to share your experience with us. We must apologize for the inconvenience you had experienced during your stay. We hope to have you back gain. Best regards

6/10 - Ok

Azmin, Petaling Jaya

Viagem a dois
Pontos positivos: Serviço e funcionários
Pontos negativos: Comodidades e condições e instalações da propriedade
great location, great and helpful staff...but amenities and hotel condition is rather bad
Hospedou-se por 1 diária em mai. de 2022
Resposta de Public Relations em 14 de jun. de 2022
Dear Azmin, Greetings from Royale Chulan Damansara!thank you for choosing to stay with us. Look forward to having you back again soon.Warm regards

10/10 - Excelente

teik hooi

Hospedou-se por 2 diárias em mai. de 2022
Resposta de Public Relations em 25 de mai. de 2022
Dear Teik Hooi, Greetings from Royale Chulan Damansara! Thank you for your feedback during your recent stay with us. We hope to have the honour of welcoming back to our hotel. Warm regards

10/10 - Excelente

SITI NOOR ROSSALWANA BINTI

Viagem com família e crianças pequenas
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
great stay!
Hospedou-se por 1 diária em abr. de 2022
Resposta de Public Relations em 14 de jun. de 2022
Dear Siti, Greetings from Royale Chulan Damansara! we are certainly glad that you had a great stay with us.We hope to have the honour of welcoming you back to our hotel. Warm regards

8/10 - Boa

Sarah

Hospedou-se por 1 diária em abr. de 2022
Resposta de Public Relations em 13 de mai. de 2022
Dear Sarah, Greetings from Royale Chulan Damansara! Thank you for choosing to stay with us. Look forward to having you back again soon.Warm regards

6/10 - Ok

Declan

Viagem com a família
Pontos negativos: Limpeza e condições e instalações da propriedade
Facilities are not well maintained
Overall, quite disappointing. The hotel was poorly maintained. Wall paper was peeling, the doors made squeaky noises, the carpet looks worn out, the furniture were damaged. The room also had a musky smell.
Hospedou-se por 2 diárias em abr. de 2022
Resposta de RCD em 26 de abr. de 2022
Dear Declan, Greetings from Royale Chulan Damansara! Thank you for choosing to stay with us. Please accept our most sincere apologies for the inconvenience you had experienced during your stay. Our management has been informed and will take necessary steps for improvement. Hope to have you staying with us again soon. Warm regards

8/10 - Boa

Viajante verificado

Viagem com a família
Pontos positivos: Limpeza, condições e instalações da propriedade e conforto do quarto
We checked in at 4PM and yet one room was not ready.
Hospedou-se por 2 diárias em dez. de 2021
Resposta de Public Relations em 7 de jan. de 2022
Dear valued guest, Greetings from Royale Chulan Damansara! Thank you for choosing to stay with us. We are very sorry to hear about your unpleasant experienced during your stay.We hope to have the honour of welcoming you back to our hotel. Warm regards

10/10 - Excelente

WAN NOR HASNY

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 1 diária em dez.. de 2021
Resposta de Public Relations em 7 de jan. de 2022
Dear Wan, Greetings from Royale Chulan Damansara! Thank you for choosing to stay with us. Look forward to having you back again soon.Warm regards

6/10 - Ok

LOONG KIT

Viagem de negócios
Pontos negativos: Limpeza
The room have some stinky smell like carpet are wet before.
Hospedou-se por 3 diárias em out. de 2020
Resposta de Public Relations em 21 de dez. de 2020
Dear Loong Kit, Greetings from Royale Chulan Damansara! Thank you for choosing to stay with us. We are very sorry to hear about your unpleasant experience during your stay. We hope to have the honor of welcoming you back to our hotel. Warm regards.

10/10 - Excelente

teik hooi

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 2 diárias em set. de 2020
Resposta de Public Relations em 21 de dez. de 2020
Dear Teik Hooi, Greetings from Royale Chulan Damansara! We are certainly glad that you had a great stay with us.We hope to have the honour of welcoming you back to our hotel. Warm regards

8/10 - Boa

Viajante verificado

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Hospedou-se por 1 diária em set. de 2020
Resposta de Public Relations em 21 de dez. de 2020
Dear valued guest, greetings from Royale Chulan Damansara! thank you for choosing to stay with us. Look forward to having you back again soon.Warm regards.

10/10 - Excelente

TIM MUN

Hospedou-se por 2 diárias em ago. de 2020
Resposta de Public Relations em 21 de dez. de 2020
Dear Tim Mun, greetings from Royale Chulan Damansara! We are certainly glad that you had a great stay with us.We hope to have the honour of welcoming you back to our hotel. Warm regards.

4/10 - Insatisfatória

Hengwai

Viagem de negócios
Pontos positivos: Serviço e funcionários
Pontos negativos: Condições e instalações da propriedade
Hospedou-se por 1 diária em jul. de 2020
Resposta de Public Relations em 21 de dez. de 2020
Dear Hengwai, greetings from Royale Chulan Damansara! Thank you for choosing to stay with us. Look forward to having you back again soon.Warm regards.

8/10 - Boa

HLYK, SGP

Pontos positivos: Limpeza, serviço e funcionários e comodidades
It was a weird stay this trip Booked a club room again and had excess to the executive lounge However I was charged for consuming can drinks in the room’s mini fridge ! When as a guest I could have had it free at the lounge just 25meters from the room It was real funny 😂 every time I think about it
Hospedou-se por 4 diárias em mar. de 2020
Resposta de Public Relations em 19 de mar. de 2020
Dear valued guest, Greetings from Royale Chulan Damansara! Thank you for taking your time in sharing your detailed experience.We must apologize on the drinks issue and will highlight to the Front Office Manager for her attention. Please give us the chance to serve you better on your forthcoming visit.Warm regards

8/10 - Boa

Joyce

Viagem de negócios
Pontos positivos: Serviço e funcionários, condições e instalações da propriedade e conforto do quarto
20% off F&B
Great service as always. They even gave me a 20% discount off my F&B bill when I mentioned I was a silver member . No hassle. It’s good to know hotel are recognizing that FITs are going to bring in the business during these CV19 times...
Hospedou-se por 1 diária em mar. de 2020
Resposta de Public Relations em 13 de mar. de 2020
Dear Joyce, Greetings from Royale Chulan Damansara! We are glad to hear that you had a good stay with us. Thank you for putting a mention of our service in your feedback. Look forward to having you back again soon, Warm regards

8/10 - Boa

teik hooi

Hospedou-se por 2 diárias em mar. de 2020
Resposta de Public Relations em 21 de dez. de 2020
Dear Teik Hooi, greetings from Royale Chulan Damansara! thank you for choosing to stay with us. Look forward to having you back again soon.Warm regards.

6/10 - Ok

Viajante verificado

Hospedou-se por 1 diária em fev. de 2020
Resposta de Public Relations em 21 de dez. de 2020
Dear valued guest, greetings from Royale Chulan Damansara! Thank you for choosing to stay with us. Look forward to having you back again soon.Warm regards.

8/10 - Boa

HLYK, Singapore

Pontos positivos: Limpeza, serviço e funcionários e comodidades
I’ve stayed this at property for nearly as long that it has been around It’s conveniently located and being near The Curve & Kidszania makes it a good location for families and don’t forget it has it own skating rink Rooms are getting old and dated though with some rooms requiring a makeover hopefully they could do this in phases so that it will continue to be a go to place to stay Some areas of the hotel do require immediate attention with floor tiles losing its grouting & popping tiles in other area of the hotel They do have eateries within the hotel however there are more food choices just steps away It’ll still be my choice of stay for years to come
Hospedou-se por 4 diárias em fev. de 2020
Resposta de Public Relations em 9 de mar. de 2020
Dear HLYK, Greetings from Royale Chulan Damansara! We appreciate your feedback and kind comments on our location. In reference to your feedback on our rooms and furnishing,we would like to inform that maintenance works are currently being carried out on a staggered basis in the effort of preserving our rooms and hotel's interior. We look forward to having you stay with us again. Warm regards

8/10 - Boa

Viajante verificado

Viagem de negócios
Pontos positivos: Limpeza, condições e instalações da propriedade e conforto do quarto
古いが清潔
建物自体は古いがきちんとメンテされており清潔な印象。エレベータが遅くて部屋から遠い。朝食は種類が豊富だが、スタッフのサービスはイマイチ。ショッピングセンターが隣接しており便利。飲食店も多い。
Hospedou-se por 1 diária em fev. de 2020
Resposta de Public Relations em 21 de dez. de 2020
Dear valued guest, greetings from Royale Chulan Damansara! Thank you for choosing to stay with us. Look forward to having you back again soon.Warm regards.

6/10 - Ok

Viajante verificado

Hospedou-se por 1 diária em fev. de 2020
Resposta de Public Relations em 21 de dez. de 2020
Dear valued guest, Greetings from Royale Chulan Damansara! Thank you for choosing to stay with us. Look forward to having you back again soon.Warm regards.

8/10 - Boa

LimBS, Perth

Viagem a dois
Location is good. The Curve is a great place for shopping and entertainment Plenty of eating places and walking distance to MRT station
Hospedou-se por 5 diárias em fev. de 2020
Resposta de Public Relations em 12 de fev. de 2020
Dear Lim, thank you for choosing to stay with us.It is great to know that you liked our hotel location. Look forward to having you back again soon. Warm regards, Public Relations Department

8/10 - Boa

Malathi, Singapore

Viagem com a família
Pontos positivos: Limpeza, comodidades e condições e instalações da propriedade
The discounted rate offered for breakfast at the point of check-in was good but it was not made clear that the offer is only valid at the point of check-in.
Hospedou-se por 3 diárias em jan. de 2020
Resposta de Public Relations em 30 de jan. de 2020
Dear Malathi, thank you for feedback. We look forward to welcoming you back soon. Best regards,Public Relations Department

10/10 - Excelente

Lawrence Tan

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 1 diária em jan. de 2020
Resposta de Public Relations em 30 de jan. de 2020
Dear valued guest, we are certainly glad that you had a great stay with us. we would love to have you staying with us again. Best regards, Public Relations Department

2/10 - Terrível

Viajante verificado

Viagem de negócios, Viagem com a família
Pontos negativos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Non smoking room but strong cigarettes smell. Especially in the toilet. Carpet was dirty, aircond was not cold and water heater too hot. When complaint made to the receptionist, no response given. Disappointing as was expected to be well managed hotel.
Hospedou-se por 1 diária em jan. de 2020
Resposta de Public Relations em 24 de jan. de 2020
Dear valued guest, thank you for staying with us. However, we are very sorry about the housekeeping and maintenance issues that occur during your stay. This has been brought up to the head of the department’s concern to be more mindful and thorough in the cleanliness of our rooms and to strive to maintain the best quality of service we give to our guests. We hope that you will give us another chance to serve you better. Warm regards, Public Relations Department

8/10 - Boa

Jorgen

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Good service. Nice hotel, but a bit dated.
Hospedou-se por 3 diárias em jan. de 2020
Resposta de Public Relations em 24 de jan. de 2020
Dear Jorgen, thank you for choosing to stay with us. We would like to inform that maintenance works are consistently being carried out on a staggered basis in the effort of preserving our hotel's interior. We look forward to welcoming you back soon. Warm regards, Public Relations Department

8/10 - Boa

TOMOKAZU

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
近くのショッピングモールで深夜まで演奏があったようでうるさかった
Hospedou-se por 2 diárias em jan. de 2020
Resposta de Public Relations em 24 de jan. de 2020
Dear Tomokazu, thank you for choosing to stay with us. We are very sorry to hear about your unpleasant experience during your stay. We would like to inform you that action has been taken on the nosy issue. We look forward to welcoming you back soon. Warm regards, Public Relations Department.

4/10 - Insatisfatória

Viajante verificado

Viagem de negócios
Pontos positivos: Serviço e funcionários
Pontos negativos: Limpeza e condições e instalações da propriedade
Poor Stay
It was a disappointing stay. The service staff upgrade me to a Premier room due to the poor handling when I called to book my room. However, the premier room that was given to me had fruit flies all over in the bath room. They are stuck to the walls and the floors of the shower and the bathroom and the fruit flies would fly all over you when you use the bathroom. It was disgusting. The hair dryer went dead in the middle of usage when I was rushing off for an meeting and it left me in a desperate situation with half blown hair going for a meeting.
Hospedou-se por 4 diárias em out. de 2019
Resposta de Public Relations Department em 14 de jan. de 2020
Dear valued guest, Thank you for taking the time to share your feedback. We do take note on your comment and would like to express our sincere apology. Please do know that we will certainly take immediate action for correction and improvement. Despite the issues mentioned, we hope you would return to stay with us again. Best regards

4/10 - Insatisfatória

Viajante verificado

Viagem com família e crianças pequenas
Pontos positivos: Serviço e funcionários
Pontos negativos: Comodidades e condições e instalações da propriedade
Booked a non smoking room; but the toilet smell constantly like a smoking room
Hospedou-se por 1 diária em dez.. de 2019
Resposta de Public Relations Department em 14 de jan. de 2020
Dear valued guest, thank you for taking the time to share your experience with us. We must apologize for the inconvenience you had experienced during your stay. Our executive Housekeeper has been informed and stern action will be taken. We hope to have you back gain. Best regards

6/10 - Ok

Viajante verificado

Viagem de negócios
Room service is bad 每日執完房 都可以唔齊毛巾 同冇清潔洗手間
Hospedou-se por 5 diárias em dez. de 2019

6/10 - Ok

Norlia

Pontos positivos: Condições e instalações da propriedade e conforto do quarto
No VIP services for Hotel Gold member
I purposely select this hotel because there is an indicator that this hotel offers VIP services for Gold member. However it is very disappointing when they did not offer the VIP services during check in.
Hospedou-se por 1 diária em dez.. de 2019

10/10 - Excelente

John

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Good for business and for pleasure
Very good breakfast, nice and comfortable room and above all nice and quiet. Close to communications as well and plenty of food options in nearby shopping mall area.
Hospedou-se por 3 diárias em dez. de 2019