Hotéis em Kralapp, SN

"A terrible experience. My flight from Dresden was delayed, and my train arrived in Chemnitz after 11 PM. I called the hotel by phone to notify them of the delay, and they informed me that the front desk check-in was only until 11 PM. I had already paid for the stays through this site, and so I went there anyway. I called again, they answered but do not received us, and I had to pay for another hotel (I used Hotels.com again). I would like to know how Hotels.com will solve this, as I paid for...

"Alles war top. Wir sind zufrieden"

"Estadia foi muito boa. hotel bem localizado, com estacionamento grátis. Uma pena que a internet e café da manha não estavam incluídos."

"Sauber, geräumig, gut ausgestattet. Gut gelegen aber nicht ruhig."

"Excellent location,clean & tidy "

"Alles ausgezeichnet bin sehr zufrieden. "

"Não recomendo esse hotel, pois a localização não é muito agradável, não possui bares próximos e poucos atrativos. Tive uma decepção ao chegar, pois não está claro na rua que ali se encontra um hotel, só existe um interfone com o nome "Phoenix". Interfonei várias vezes e não fui atendida. Como na reserva informava que o check-in era as 15h e nós chegamos as 13h, resolvemos aguardar, com as malas na rua. Mesmo assim, eu liguei para o número da reserva, e informava que o telefone não existia....

"Gute Lage, freundliches Personal, geräumiges Zimmer"

"Herr Meinel ist ein hervorragender Gastgeber, der sich wahrlich mit viel Engagement persönlich um seine Ferienwohnungen kümmert. Alles war sehr sauber und gepflegt, gerade so als ob das Objekt eben erst in Betrieb ging und wir die ersten Gäste sind. Leider war unser Apartment konstruktionsbedingt (Innenausbau als Trockenbau) etwas hellhörig, aber wir waren eh nur zum Schlafen und Frühstücken da. Wir kommen bestimmt wieder."

"Personnel tres agreable"

"Schönes, großes Zimmer; gute Lage (Nähe Hbf und Innenstadt), super freundliches und auch hilfsbereites Personal, gepflegte Unterkunft, schönes Ambiente allgemein und sehr gutes Frühstück mit großer Auswahl. Können wir nur empfehlen und kommen auch gerne selbst mal wieder! "

"Sehr schöne Location, freundliches personal, sehr schöne Zimmer. Ea hat uns sehr gut gefallen."

"Das Zimmer war sehr sauber und das Personal sehr freundlich und zuvorkommend. Kann ich nur empfehlen"

"The staff are very friendly and attentive. Our flight was delayed and we had a serious problem to check in at another hotel that we had already paid for on this site, and booked this hotel few minutes before arriving, and we were well received. The hotel has large rooms with two separated areas, with good comfort and a good breakfast included."