4/10 - Insatisfatória
Wagner, Belém, PA, Brazil
4 de mar. de 2016
Pontos positivos: Limpeza
Pontos negativos: Serviço e funcionários
Really bas services!
The hotel is a little outside town, so you rely on the restaurant service they say they have. And usually people use this hotel just for one night, when they are going or coming back from the islands, like us. But, unfortunatly, the restaurat was not working, and they could not order us a pizza from outside (don't know why), so we had a hard time having dinner. On the next mornig, we needed to catch an international fight to come back to our country, so we ordered a taxi, 30 minutes before the time we needed it, and first the reception lady (who spoke English) said she would try and call us back. After 10 minutes a man called us back saying "no taxi". I could not believe the whole city had no taxi and we would miss our international flight to Brazil, so I started asking questions, but he answered "no English", then I asked for the lady (who spoke English) and he said she went to the airport, and hung up the phone. I was very worried about the flight, thinking what could I do at 6 AM to find a taxi, in a small city (obviously there was no taxi on the street), and the weird hotel was not helping us, and the only lady who spoke English just left the hotel to go to the airport, exactly the place we needed to go. It was a nightmare. But about 5 minutes later, the hotel man called our room and said "ok, taxi in 10 minutes".
So, to sumarize, the bedroom was nice, but the hotel services were a nightmare.