4/10 - Insatisfatória
Tatjana R.
6 de ago. de 2025
Pontos negativos: Limpeza
Unfortunately, our experience with this property was very disappointing. After a long six-hour drive, we arrived to find the house in a condition that did not match the listing. There were visible cleanliness issues (including debris on the toilet and dust throughout), the shower was rusted and outdated, and a bedroom door couldn’t be closed—making it hard to sleep due to heat. We didn’t feel comfortable staying and had to leave the same evening, driving several more hours to find alternative accommodation.We communicated our concerns to the host right away. While she stated that issues could have been resolved if we had stayed, many of the problems (especially the condition of the facilities) were not quick fixes. We didn’t feel it was fair to be asked to wait around to have the basics corrected after arriving.The host eventually issued a partial refund, but it was less than 50% of what we paid. Vrbo reviewed the case and confirmed that we were eligible for a full refund based on the documentation provided. Unfortunately, the host declined to do so.I’m sharing this so future guests are aware. The photos of property are outdated so arrive with flexible expectations, especially regarding cleanliness and upkeep.
Tatjana R.
Hospedou-se por 4 diárias em jul. de 2025