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Avaliações de Mai Samui Beach Resort & Spa

4.5 out of 5
Mai Samui Beach Resort & Spa
2/6 Moo 5, Laem Yai Beach, Angthong, Koh Samui, Surat Thani

Avaliações

8,8

Excelente

Nota 10 - Excelente. 113 de 210 avaliações" "
Nota 8 - Boa. 65 de 210 avaliações" "
Nota 6 - Ok. 22 de 210 avaliações" "
Nota 4 - Insatisfatória. 7 de 210 avaliações" "
Nota 2 - Terrível. 3 de 210 avaliações" "

9,0/10

Limpeza

8,8/10

Serviço e funcionários

7,8/10

Comodidades

9,0/10

Condições e instalações da propriedade

7,2/10

Cuidado com o meio ambiente

Avaliações

10/10 - Excelente

Gabriel

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Apaixonante!
Vibe incrível desde a chegada! Sem defeitos.
Hospedou-se por 1 diária em jun. de 2017
Dear Khun Gabriel, Thank you very much for taking your time to share your recent experience at Mai Samui Beach Resort & Spa. We are pleased to hear that you enjoyed your stay and looking forward to welcoming you back to our resort again soon. With kind regards, Management Team

10/10 - Excelente

PRISCILA, caxias do sul

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
hotel maravilhoso
hotel maravilhoso, super novo, quartos incriveis. so é um pouco longe do centro da badalacao mas tem uma praia linda. o atendimento peca um pouco como em qualquer lugar na tailandia

6/10 - Ok

Scott

Hospedou-se por 1 diária em abr. de 2024

10/10 - Excelente

Daniel

Pontos positivos: Serviço e funcionários, comodidades e condições e instalações da propriedade
Amazing stay. Best place to watch the sunset on planet earth. The water is beautiful, the rooms are huge. Amazing staff everyone so nice. Don’t miss out on the buffet
Hospedou-se por 4 diárias em mar. de 2024

4/10 - Insatisfatória

Yurii

Hospedou-se por 1 diária em fev. de 2024

10/10 - Excelente

Peter

Hospedou-se por 2 diárias em out. de 2023

6/10 - Ok

Uwe

Pontos positivos: Limpeza
Habe mir das anders vorgestellt nur ein resautant und das teuer im gegensatz zu anderen pool war nicht sauber bin nach einer nacht wieder gegangen
Hospedou-se por 9 diárias em set. de 2023

10/10 - Excelente

Ad

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Prima hotel met een goed groot zwembad. Alleen het strand is klein en veel stenen.
Hospedou-se por 4 diárias em ago. de 2023

10/10 - Excelente

MAYUMI

Hospedou-se por 5 diárias em ago. de 2023

4/10 - Insatisfatória

Markus

Viagem a dois
Pontos positivos: Condições e instalações da propriedade
Pontos negativos: Serviço e funcionários
We spent 7 days at Mai Samui and I don't think they knew we were there. Even though we went to the front desk every day, needing, and I mean needing to ask for something, they were either clueless or gave us a bold-faced lie about something. My girlfriend is never has anything bad to say about anyone or anything and she, to my surprise, used the word "awful." I agree. Facility is generally okay, good pool bar, but the staff seemingly had zero training in logic or hospitality and did not seem to care that we were there or wanted to get out of their chair for anything we had a question about or needed. BAD EXPERIENCE. When we left, they literally said, "Okay, goodbye." Did not feel welcome and they got our final bill wrong, of course. So many uses of the word "no" and most employees usually had an excuse for their ineptitude. We will be recommending AGAINST this hotel for all of our traveled friends with money. Too bad, so sad.
Hospedou-se por 7 diárias em jul. de 2023

8/10 - Boa

Jari, Joensuu

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Rauhallinen alue. Sopii pidempiaikaiseen vierailuun.
Hospedou-se por 3 diárias em mai. de 2023

8/10 - Boa

Fatema

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
My stay in koh Samui
It’s a very nice resort, staffs are very friendly but breakfast is boring. Almost same breakfast everyday with a limited choice. I would give three star for the breakfast
Hospedou-se por 10 diárias em mar. de 2023
Resposta de Hotel Management em 24 de abr. de 2023
Dear guest,Thank you for sharing your feedback with us. We are glad to hear that you enjoyed your stay at our resort and that our staff provided friendly service. We apologize that our breakfast did not meet your expectations and appreciate your comments on the lack of variety. We will take your feedback into consideration as we continue to improve our menu options. Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back in the future.Best regards,

4/10 - Insatisfatória

Veronika, Prague

Viagem com família e crianças pequenas
Pontos negativos: Limpeza, comodidades e condições e instalações da propriedade
This definitely NOT a 5-star-property. Maybe it was once but not anymore. Property would need maintenance, room would need a proper cleaning! (Many places in room filled with dust.) Breakfast was weak - every day all the same, no real variety. Staff friendly but lacking real interest in what they do - they just do what’s needed and that’s it. Beach is unusable due to stones - you need to go to the left from the property to find some spots for going into the sea (you cannot really swim there as for a long distance the sea level is very low). The main pool is ok, the other pools I would not swim there as they were dirty (water as well as walls). It’s really a shame - it could have been such a great hotel! Maybe once it was, but definitely not anymore. And they still charge fees as a 5* hotel! Only plus - the location is super quiet and relaxed. We would not recommend this hotel and would not stay there again.
Resposta de Hotel Management em 24 de abr. de 2023
Dear Guest We apologize that your recent stay with us did not meet your expectations. We are sorry for the issues with the property and room cleanliness, breakfast variety, staff enthusiasm, and swimming conditions. We appreciate your feedback and will take steps to address these issues. Thank you for your comments about our quiet and relaxed location. We hope to have another chance to provide you with a better experience in the future.Best regard

8/10 - Boa

Bilgin

Viagem em grupo
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 4 diárias em jan. de 2023
Resposta de Management Team em 27 de jan. de 2023
Thank you for your rating we hope to see you again.

6/10 - Ok

Viajante verificado

Pontos positivos: Limpeza, serviço e funcionários e conforto do quarto
Hospedou-se por 2 diárias em jan. de 2023
Resposta de Management Team em 18 de jan. de 2023
Thank you for review and fope to see you again.

2/10 - Terrível

Renee

Viagem com a família
Pontos negativos: Serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Not a 5 Star Hotel - 2 Stars at best
This is NOT a 5 Star Hotel and the advertisement is highly misleading. The place is completely remote in the middle of a jungle, hence you need a taxi ($50 / day) just to eat something as their restaurants are non functional and completely substandard, the same is true for their breakfast, which is short of a disaster. The rooms are nice and have a good space. The pool is filthy and I wouldn't risk swimming there with the bacteria growing in it. The ocean is not really accessible, lots of very sharp stones and you need to walk out almost 1/2 km to actually swim as the water is so shallow. The Hotel seems to be in bankruptcy or close to it, there are maybe 6-7 people working there vs. the expected 50-80 that you would expect of this size of a Hotel, hence don't expect any service. Everything is always out, including coconuts, that litterley grow on trees right next to the beach bar and Samoi in case you don't know is Coconut Island and if you walk into Wholefoods for a coconut it comes from Samui but its out in this Hotel. Just one example of how pathetic food & drink service is. If you still want to book then book ONE Night and see if it meets your standard then at least you are not trapped there. You can always extent the Hotel was almost 80% when we had been there in high season, but we had been told its sold out hence we have to wait 3h to check in after a 28 h trip to get there.
Hospedou-se por 4 diárias em jul. de 2022
Resposta de Management Team em 13 de ago. de 2022
Dear Renee First of all, please accept our apologies for any inconvenient might be cause to you and your family. We are sorry that our resort was not as per your expectation. However, the staff was trying the best to give you a hand and treat you well during staying with us. As we are on the isolation location on Laem Yai beach close to Nathon pier at the North-Western of Samui island. This area and beach are different from Chaweng beach where their beach is sandy and can swim. According to the geography here might be a weak point for beach and the sea usage, but the strong point here is suitable for the travelers who are seeking for a peaceful, wilderness area, uncrowded, and very nice sunset view in the evening. This is good for honeymooner, couple and also family. Regarding to the F&B, thank you for your comment which we will improve on this to be better (for more choices to select) due to a business just recover from the pandemic of COVID-19 and we did not have many guests at that time. We therefore run the operation and business according to the hotel occupancy. But anyway, we keep close to guests as much as we can to let them happy during staying with us. For the check in process, as you came to check in at 10 am in the morning. That’s why we had to ask you waiting the rooms for check in and use the hotel facilities and relax first. The hotel standard check in time is 3 pm. However, our staff did try the best to allow you check in one room first at 12 pm, the second room we tried to follow up for the cleaning and let you in later. If guests are not willing to wait the check in time and arriving to hotel early morning before check in time. We have two options for recommend; 1) Leave luggage and take a rest in the resort to use the hotel facilities first, 2) Make a booking one more night early then we can keep room for you check in when you arrive next day morning. The last but not least, even we have a weak point for the beach which rarely to swim on the sea but we have a huge pool which guests can enjoy with pool float. Our pools cleaning is kept as per standard for PH levels and our pool attendant is doing this every day morning and also night time for pool treatment. However, guests might be seeing some leaves, pollen on the pool water. Please note that it can be possible as we are the resort among the natural. Plus, we have the other facilities such as gym, squash court, and bicycle available for our guests.

10/10 - Excelente

Terri

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
We spent a week at Mai Samui in May 2022 and it was amazing. The resort was very quiet during our time there - at times we were the only guests, and there was never more than 3-4 rooms booked - the island is only just recovering from COVID and they were doing some renovations (which never disturbed us at all). The staff were amazingly attentive and helpful -- we just messaged the manager to have meals delivered to our room, or poolside, or to head to the restaurant for dinner. All of the food was fresh & delicious. Our room was large, clean, and very comfortable, with direct pool access from our patio. The pool itself is worth the visit! Huge two-level pool, clean and fresh and just the right temperature to cool down during the day. The beach in front of the Mai Samui is not really suitable for swimming, and I wouldn't say it's the most beautiful beach we saw in Thailand, but it's lovely for a walk, and the sunsets were Instagram-worthy. I can't say enough good things about our quiet stay at the Mai Samui after 2 weeks of touring the rest of Thailand. Highly recommended!
Hospedou-se por 7 diárias em mai. de 2022
Resposta de Management Team em 22 de jun. de 2022
Thank you so much for your kind comments and glad to hear that you had a pleasant time here with us. Hope to welcome you again next time ka.

2/10 - Terrível

young sub

Viagem de negócios
Pontos negativos: Serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 2 diárias em fev. de 2020
Resposta de Management Team, em 13 de mar. de 2020
Thank you very much for your valued reviewed,we will check and improve it to be better for making all guests satisfaction as our goal.

10/10 - Excelente

Shogo, Tokyo

Viagem com família e crianças pequenas
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
アーリーチェックインも親切に対応してくださいました。 シャトルバスがチャウエンまで行くので帰るときは利用すると良いといったアドバイスもいただきとてもホスピタリティの高いホテルです。静かなロケーションで広いプールと静かなビーチ、ゆっくり過ごすには最高のホテルです。
Hospedou-se por 1 diária em fev. de 2020
Resposta de Management Team em 29 de fev. de 2020
Thank you for making Mai Samui your holiday destination and for sharing your experience with us and we would be delighted to welcome you back once again for your future holiday.

8/10 - Boa

YONGRAK

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 2 diárias em fev. de 2020
Resposta de Management Team em 24 de fev. de 2020
Thank you for staying here! Hope to see you again :)

8/10 - Boa

YONGRAK

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
여행을 떠나요~ NOW
가족여행이나 커플 여행시 조용하고 좋았어요. 특히, 숙소 바로 앞이 수영장과 연결되어있고 해변가도 바로 앞이라 좋았습니다.
Hospedou-se por 2 diárias em fev. de 2020
Resposta de Management Team em 22 de fev. de 2020
Thank you for staying here! we are so happy to hear your comment. Hope to see you again :)

10/10 - Excelente

Viajante verificado

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Le service est super et le serveur dew très agréable
Hospedou-se por 5 diárias em fev. de 2020
Resposta de Management Team em 14 de fev. de 2020
Thank you for staying here! we are so happy to hear your comment. Hope to see you again :)

10/10 - Excelente

js

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Beautiful Resort on the beach....amazing service too...
Hospedou-se por 3 diárias em ago. de 2019
Resposta de Management Team em 24 de ago. de 2019
Thank you for staying here! we are so happy to hear your comment. Hope to see you again :)

6/10 - Ok

Viajante verificado

Viagem em grupo, Viagem com a família
Pontos positivos: Limpeza
The hotel was in quite a secluded area of the island, it was a minimum 30 min drive to Chaweng beach which seems to be the hub of the island. The room was clean and well air conditioned. The food in the 2 restaurants were not great, but that may possibly be because we visited out of season in August. The breakfast was very good, however. The staff were friendly, but could improve their knowledge of good places to eat on the island. Also, the reception staff's English could be improved. The beach was beautiful, but due to the strong winds, a lot of debris and rubbish was washed up and was not cleared away.
Hospedou-se por 5 diárias em ago. de 2019
Resposta de Management Team em 3 de set. de 2019
Deas Value Guest, Thank you for taking the time to share your experience with us here and rating us. Feedback is very important to us only so we can improve ourselves and ensure our guests a nice stay and our staff was friendly. I am confident that this feedback will make our employees committed to continuously improve the quality of our service. We thank you for choosing Mai Samui Resort & Spa and we would be happy to welcome you once again.

10/10 - Excelente

Viajante verificado

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
The staff are amazing, the facilities and layout of the resort is excellent. The rooms are great. The air conditioner cut off at one point, but it was fixed promptly. Also the TV is quite small and old. This resort is out of the way of the busier areas, so it is the perfect place to escape and unwind for a week or so at a good price.
Hospedou-se por 7 diárias em jun. de 2019
Resposta de Management Team em 3 de jul. de 2019
Thank you very much for your valued reviewed,we will check and improve it to be better for making all guests satisfaction as our goal.

8/10 - Boa

Viajante verificado

Viagem em grupo, Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Sehr nettes, abgelegenes Hotel mit super Aufmerksamen Personal. Das die Hotellandschaft entspannt einen schon beim Ankommen. Die beiden Pools sind sehr schön , der eine welche sich durch die Anlage schlängelt und der andere mit Sandboden. Was mir nicht so gut gefallen hat ist das unsere Matratze durch gelegen war (wohl ein Einzelfall,da unsere bekannten ein besseres Bett hatten) und im Zimmer war es immer etwas feucht.
Hospedou-se por 2 diárias em mai. de 2019
Resposta de Management Team em 3 de jul. de 2019
Thank you very much for reviewed with valued comments. In regards your comments; please accept our sincere apologies for any inconveniences caused to you, we will improve the serviced.

8/10 - Boa

Viajante verificado

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Hospedou-se por 3 diárias em abr. de 2019
Resposta de Management Team em 23 de abr. de 2019
Thank you for making Mai Samui BEach Resort and Spa your holiday destination and for sharing your experience with us and we would be delighted to welcome you back once again for your future holiday.

6/10 - Ok

Ivan

Pontos positivos: Serviço e funcionários
Pontos negativos: Limpeza
nice, but not 5 stars hotel
The hotel rises mixed feelings. From the one side it looks very fashionable and stylish.It is surrounded by trees and is far from the noisy highway. It has a huge swimming pool and relaxing atmosphere. But from the other side - the hotel is locating in the northern part of the island where sea water gets low tide just after the midday, so after 1:00PM there is no sea water at all. The hotel has word BEACH in its name, but it is misrepresentation. There is NO beach in reality, you can not go into the water to swim either from the coast (because of stones and corals), neither from a plastic bridge (it doesn't have stairs). And more of it - after 1PM there is no sea water at all due to low tides. So you can only to observe the sea, but not to swim there. Also the hotel needs better management and maintenance. It says its 5 stars hotel, but in reality the rooms are dirty and you will notice many unexplained maintenance problems all over the hotel. It purely needs a better management and control. Also be aware - some rooms are locating near the air-conditioning stations, which makes loud noice inside of those rooms (it was so load I can't even imagine how someone could stay there). I changed rooms twice until I was given a silent one. The staff was helpful and polite though.
Hospedou-se por 9 diárias em fev. de 2019
Resposta de Management Team em 9 de abr. de 2019
We thank you for your visit . You see us disappointed and sorry to read that your stay with us has not lived up to your expectations. According to the hotel location is on beach and it's a natural phenomenal for the low and high tide which we cannot control it. Bu tht best as we can do and treat our beach to be cleaned after the low tide. We are all well-awareness of this environment surrounding us. We really want to have a new chance to convince you of our seriousness and professionalism during your next trips on our beautiful hotel.

8/10 - Boa

Tzufeng

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
環境清幽，海邊美景
人比較少，開車到市區要一陣子，但環境清幽，整潔度佳房間大、也有自己的小泡澡泳池；海邊的景觀非常驚人的美，員工也很熱情，如果自駕的話很值得一住
Hospedou-se por 1 diária em jan. de 2019
Resposta de Management Team em 2 de fev. de 2019
Thank you for making Mai Samui Beach Resort and Spa your holiday destination and for sharing your experience with us and we would be delighted to welcome you back once again for your future holiday.

8/10 - Boa

Viajante verificado

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
地點不錯，可看日落
地點不錯，可看到日落，私人沙灘，很渡假的感覺，但酒店內照明較暗，老人家不太方便
Hospedou-se por 4 diárias em dez. de 2018
Resposta de Management Team em 15 de dez. de 2018
Thank you very much for your valued reviewed,we will check and improve it to be better for making all guests satisfaction as our goal.

10/10 - Excelente

Viajante verificado

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Lovely peaceful hotel with a lot to recommend it. Nice restaurants close by (taxi or car hire needed). The pub restaurant serving Thai food on site is very resonable and very good food. Lovely setting and beautiful surrounds. We had ground floor garden rooms, perfect for our family. A few minor points, pillows a little tired and the cleaners often took robes, beach towels for cleaning but didnt replace ( easy to remedy with a call to reception). Also staff parked their motorbikes at the other side of the fence at the back of the room and this woke us once or twice when they left. But would definitely stay again for the laid back charm and facilities the hotel has to offer. Had a wonderful stay.
Hospedou-se por 6 diárias em ago. de 2018
Resposta de Management Team em 8 de ago. de 2018
Thank you for making Mai Samui Beach Resort and Spa your holiday destination and for sharing your experience with us and we would be delighted to welcome you back once again for your future holiday. Best regards,

10/10 - Excelente

emil, london

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Beautiful hotel, great staff. Rooms are clean, hotel is clean, food was great 👍 I will recommend this hotel anyday
Hospedou-se por 3 diárias em jun. de 2018
Resposta de Management Team em 5 de jul. de 2018
Thank you for sharing your experience with us and we would be delighted to welcome you back once again for your future holiday.

10/10 - Excelente

Kirsty

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 3 diárias em jun. de 2018
Resposta de Management Team em 16 de jun. de 2018
Thank you for sharing your experience with us and we would be delighted to welcome you back once again for your future holiday.

6/10 - Ok

Dilek

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Resposta de Management Team em 27 de mar. de 2018
Thank you for sharing your rateing with us and we would be delighted to welcome you back once again for your future holiday.

8/10 - Boa

Heiner

Pontos positivos: Limpeza, condições e instalações da propriedade e conforto do quarto
scöne Zimmer mit sehr grossem Bad
Hospedou-se por 5 diárias em mar. de 2018
Resposta de Management Team em 13 de mar. de 2018
Dear Khun Heiner, Thank you for making Mai Samui Beach Resort and Spa your holiday destination and for sharing your experience with us and we would be delighted to welcome you back once again for your future holiday. Best regards,

10/10 - Excelente

L

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
A hotel full of water
The room is comfortable and clean with easy access to the pool. The beach is full of stone and may not be the best for swimming, however it’s great to have sunbath at pool side with the great sea view and breeze.
Hospedou-se por 3 diárias em fev. de 2018
Resposta de Management Team em 5 de mar. de 2018
Dear Khun L, Thank you for making Mai Samui Beach Resort and Spa your holiday destination and for sharing your experience with us and we would be delighted to welcome you back once again for your future holiday. Best regards,

10/10 - Excelente

Louella

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Beautiful spot
Amazing resort and staff. Nice part of Koh Samuai. We had a car so easy to visit all around the island. Definitely would stay again.
Hospedou-se por 7 diárias em fev. de 2018
Resposta de Management Team em 3 de mar. de 2018
Dear Khun Louella, Thank you for making Mai Samui Beach Resort and Spa your holiday destination and for sharing your experience with us and we would be delighted to welcome you back once again for your future holiday. Best regards,

8/10 - Boa

Xiaodan

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 2 diárias em dez. de 2017
Dear Khun Xiaodan, Thank you for making Mai Samui Beach Resprt and Spa your holiday destination and for sharing your experience with us and we would be delighted to welcome you back once again for your future holiday. Best regards, Management Team

8/10 - Boa

Mike

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Brilliant service - start to finish.
The staff at this hotel could teach many areas of the "service industry" how to do it. They are superb!
Hospedou-se por 8 diárias em dez. de 2017
Dear Khun Mike, Greeting from Mai Samui Beach Resort and Spa, Thank you very much for your valued reviewed, we will check and improve it to be better for making all guests satisfaction as our goal. Best regards, Management Team,

6/10 - Ok

Viajante verificado

Pontos positivos: Limpeza, serviço e funcionários e conforto do quarto
Nette Anlage mit Schwächen
Die Anlage liegt sehr schön an der Nordwest-Spitze von Samui mitten im Wald und mit eigenem Strand. Die Pool-Landschaft ist toll angelegt. Wir waren zwar nur kurz dort, aber die Ruhe innerhalb der Anlage war klasse! Negativpunkte waren unser doch schon etwas abgewohntes Zimmer mit Renovierungsbedarf und vor allem die Preise in Restaurant und Bar. Verglichen mit deutlich besseren Hotels in Süd-Ost-Asien ist es hier um den Faktor 2 teurer.
Hospedou-se por 1 diária em nov. de 2017
Resposta de Management Team em 7 de dez. de 2017
Dear Khun Nette Anlage mit Schwächen, Greeting from Mai Samui Beach Resort and Spa, Thank you very much for your valued reviewed,we will check and improve it to be better for making all guests satisfaction as our goal. Best regards, Management Team,

8/10 - Boa

Viajante verificado

Pontos positivos: Serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Awesome getaway experience
We got upgraded to the private pool room which was absolutely amazing view and spacious. The staffs are so lovely and friendly. My 2.5 years old daughter got a lot of attention and spoiled by the staffs. One of the best experience for us ;)
Hospedou-se por 3 diárias em ago. de 2017

6/10 - Ok

Steve, Sydney

Pontos positivos: Conforto do quarto
Relaxing Hotel
Nice place to stay if you want to just relax. Beach frontage , but not for swimming due to low tide, rocks & pebbles. Great access to huge pool, there is a separate kids area. Staff were very nice but lack speaking english well. Food was acceptable but nothing fancy.
Hospedou-se por 10 diárias em jun. de 2017

8/10 - Boa

Viajante verificado

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Nice and quiet
We wanted a more remote location without the crowds and we got exactly that. There are only two hotels on the beach. The beach is walkable but not swimmable, there's a large pool though. Very nice service, thank you!
Hospedou-se por 7 diárias em jun. de 2017
Dear Khun Anonymous, Thank you very much for choosing to stay at Mai Samui Beach Resort & Spa. It brings us much joy to hear that you had a great stay at our resort. We will definitely share your kind compliments with our service team and hope to have the opportunity of welcoming you again during your next visit to Koh Samui. With kind regards, Management Team,

10/10 - Excelente

Viajante verificado

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
잘 쉬다 갑니다
룸 청결이나 인테리어 맘에 들어요. 생각보다 럭셔리한 분위기 너무 좋았읍니다. 바다도 너무 환상이에요. 아침 바다와 저녁 바디가 완전 반전이네요.아쉽다면 그 비치에서 수영을 할수 없다는거죠. 호텔수영장은 좋아요. 수영을 잘하진 못하지만 수영장이 목까지 차서 좀 깊다는생각. 낮은 곳이 없어요. 너무 잘 있다가 갑니다.
Hospedou-se por 3 diárias em jun. de 2017

6/10 - Ok

wu, Hong Kong

Pontos positivos: Limpeza, serviço e funcionários e conforto do quarto
不會再入住
距離市中心遠,出入不方便,搭的士,車費貴.我是租住Pool Access Room, 泳池水覺得不夠乾淨,泳池边有汚積,最初給我最尾靠食早餐那間,後來要求換房,稍為好些。穿梭巴士時間,最尾那班下午四點就要回酒店。至於那海灘,更加不堪,完全不適合游泳,就如垃圾一樣,不提也罷

4/10 - Insatisfatória

Viajante verificado

Pontos negativos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
二つ星ホテル、、、
夜到着し、ホテルの看板もなく迷いました。ポーターも出て来ず、自分達で荷物を降ろすことに、、更に蚊の多い屋根だけあるカウンターでチェックインまで20分くらい待たされました。部屋は広いけど清掃が行き届いていません。また、プールも虫の死骸が多く水も汚かったです。唯一朝食のスタッフは良かったです！チェックアウトではまたミニバーを確認するから10分待つように言われました。冷蔵庫には水しかなくスナック類もなかったと言っても待ってと言われ待たされました。。二度と行きません。

10/10 - Excelente

andre

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
hôtel bien intégré dans le cadre thailandais
un superbe hôtel dans un cadre idyllique mais ne comptez pas sur la plage.

10/10 - Excelente

Jung-Jung

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
服務和環境都很好，唯獨位置較遠，不過有其他替代方案解決不便的問題！

8/10 - Boa

Gabriel

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Tolles Hotel, ohne Sandstrand
Insgesamt waren wir sehr begeistert von Mai Samui: Die Hotelanlage ist wunderschön, mit riesigem Pool, grandiosem Service, direkt am Meer, jedoch ohne direkten Sandstrand! Leider gab es jedoch ein paar wenige Punkte die uns störten: So gut die Auswahl an Fleisch, Fischund Meeresfrüchte beim Essen ist, so schlecht ist diese bei vegetarischen Gerichten. Die wenigen, die es gibt beinhalten meist noch Meeresfrüchte, zumindest in der Sauce. Da Mai Samui sehr ruhig liegt, an einer Ecke von Samui, an der es wirklich nur ein paar wenige Hotels und keiNe Stadt gibt, gibt es nur wenige andere Restaurants und keine Supermärkte bzw seven\eleven. Ein weiterer eher negativer Punkt war der riesige Pool: Das Wasser wirkte nicht blaue bzw. sauber, sondern eher grün und der Poolboden war schon etwas verschmutzt. Wir konnten nicht verstehen wieso das sein musste, dennoch benutzten wir den Pool täglich. Obwohl das Hotel direkt am Meer liegt, verfügt es über keinen direkten, einladenden Sandstrand. Das Wasser wirkte, als seien Korallenbänke nicht weit, wir wollten nicht rein. Von der Ausstattung des Zimmers und dem Service waren wir sehr begeistert. Das Zimmer war sehr gut ausgestattet, sauber, mit einer riesigen Badewanne und separater Dusche. Das Personal war freundlich und äußert hilfsbereit. Jeden Abend wurde eine Packung Cookies aufs Zimmer gebracht. Sehr positiv war für uns die Möglichkeit den hoteleigenen, kostenfreien Shuttleservice nach Chaweng Beach und Nathon nutzen zu können

8/10 - Boa

妍, TOKYO JAPAN

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
サービスがとても気持ち良い
海の水平線と繋がるようなプールに浸かって、美味いモヒートを飲みながら、サンセットを眺めるのは素晴らしかったです。 そしてスタッフのサービスも気持ちが良くて、従業員の教育がちゃんと行き届いてるんだなぁと感心しました。
赤蜻蛉
顔見知
夕陽