2/10 - Terrível
Cassi
Viagem a dois
19 de mar. de 2026
Pontos negativos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
I booked this hotel for a two-night stay but checked out around 5 AM the first night because the room conditions were unacceptable.
The room was not just unclean—it was clearly not serviced at all. The sheets were stained and not properly fitted. The floors were visibly dirty with debris throughout, and none of the surfaces appeared to be wiped down.
The towels had black debris and looked like worn rags. Only one bar of soap and a small bottle of shampoo were provided.
Several items were damaged or in poor condition. The coffee maker was rusted, the armchair and desk chair had exposed material and foam, and the lamp shades were stained. The refrigerator was missing shelves and rattled loudly when running.
The beds were uncomfortable due to uneven, sloped frames, and the heater was inconsistent, making the room too hot or too cold.
We were unable to sleep and decided to leave early.
The front desk experience during checkout was also unacceptable. When I requested proof of early checkout, the staff member (Niki) was argumentative and dismissive, stating, “I just started my shift, don’t start with me.” She spoke condescendingly, rushed through the system, refused to check sections I asked about, and provided no documentation.
This was a complete failure in cleanliness, maintenance, and professionalism. I will be pursuing this further through Expedia.
Cassi
Hospedou-se por 2 diárias em mar. de 2026