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Avaliações de Sovereign Hotel

3.5 out of 5
Sovereign Hotel
Lolwe Drive, off Aput Road, Milimani, Kisumu

Avaliações

8,4

Muito boa

Nota 10 - Excelente. 18 de 46 avaliações" "
Nota 8 - Boa. 21 de 46 avaliações" "
Nota 6 - Ok. 4 de 46 avaliações" "
Nota 4 - Insatisfatória. 2 de 46 avaliações" "
Nota 2 - Terrível. 1 de 46 avaliações" "

9,0/10

Limpeza

8,8/10

Serviço e funcionários

8,0/10

Comodidades

8,0/10

Condições e instalações da propriedade

8,2/10

Cuidado com o meio ambiente

Avaliações

10/10 - Excelente

Craig

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 4 diárias em jan. de 2024
Resposta de Guest Relations em 2 de fev. de 2024
Dear CraigAs always it was our utmost pleasure to host you in Sovereign, thank you very much for the excellent rating.We look forward to your next visit!Regards, Sovereign Team

6/10 - Ok

Jane

Beautiful location
Hospedou-se por 1 diária em dez.. de 2023
Resposta de Guest Relations em 28 de dez. de 2023
Thank you for having chosen to stay with us during your visit to Kisumu and for the lovely review.We hope to get to host you again soon!

10/10 - Excelente

Rochelle

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Over and beyond
Everything was Top 10...The T.V needs more than 9 channels but the staff was Top 10..Asante
Hospedou-se por 6 diárias em nov.. de 2023
Resposta de Guest Relations em 22 de nov. de 2023
Dear RochelleIt was our utmost pleasure to host you and your family than thank you very much for the wonderful reviews.We will look into adding more channels and ensure our guests have even more wonderful and memorable stays.

6/10 - Ok

Viajante verificado

Viagem de negócios
Pontos positivos: Serviço e funcionários
Ok but would not stay again
Probably would not stay again if I had a choice. Room door had a class panel on top which let light in at night and couldn't be changed. Plus you could hear noise from hallway. Bathroom shower area had some mold, etc. and needed a refresh. Restaurant was alright. Food took a long time to get. Breakfast was ok, nothing special. Staff was friendly and helpful.
Hospedou-se por 4 diárias em out. de 2023
Resposta de Guest Relations em 23 de out. de 2023
Thank you for your review, we hope to provide a more wonderful and enjoyable stay on your next visit.

8/10 - Boa

Karim

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Very good hotel, nice and helping staff.
Hospedou-se por 1 diária em set. de 2023
Resposta de Guest Relations em 18 de set. de 2023
Dear KarimIt was our utmost pleasure to host you in Sovereign, we are delighted that you enjoyed our facility and the professionalism of our staff. Thank you very much for the rating and wonderful reviews. We look forward to hosting you again in the short future!

10/10 - Excelente

Dexter

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Great place with spectacular views and great accommodating staff
Hospedou-se por 1 diária em abr. de 2023
Resposta de Guest Relations em 19 de abr. de 2023
Hi DexterThank you for having stayed with us during your visit to Kisumu and for the lovely reviews. We are delighted you enjoyed spending time with us and hope to get the chance to host you again in the short future. Looking forward to your next visit!

10/10 - Excelente

Guido

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Service very positiv! Optimisable: Warm water causes a lot of water wastement.
Hospedou-se por 5 diárias em mar. de 2023
Resposta de Guest Relations em 28 de mar. de 2023
Hello Guido, It was our utmost pleasure to host you and we are delighted you enjoyed our services. Thank you also for the feedback regarding water wastage, we are committed to reducing our environmental impact and will implement measures to conserve water.

10/10 - Excelente

Lisa

Hospedou-se por 3 diárias em mar. de 2023
Resposta de Guest Relations em 13 de mar. de 2023
Hi LisaThank you very much for rating us 10/10, we are delighted you enjoyed your stay with us and the services we offer. Looking forward to your next visit!

8/10 - Boa

Philip Oprong

Hospedou-se por 1 diária em mar. de 2023
Resposta de Guest Relations em 22 de mar. de 2023
Dear Mr OprongThank you very much for the high rating, looking forward to your next visit!

8/10 - Boa

Tobias

Hospedou-se por 1 diária em fev. de 2023
Resposta de Guest Relations em 3 de mar. de 2023
Hi TobiasIt was our pleasure to host you in Sovereign, looking forward to your next visit!

6/10 - Ok

Job

Pontos positivos: Serviço e funcionários
Pontos negativos: Comodidades e condições e instalações da propriedade
Great staff, perfect location. Property
Hospedou-se por 1 diária em fev. de 2023
Resposta de Guest Relations em 22 de fev. de 2023
Dear JobIt was our pleasure to host you in Sovereign and we are delighted you you enjoyed our services.Thank you very much for the lovely reviews, looking forward to hosting you again in the short future.

8/10 - Boa

Jeroen

Hospedou-se por 1 diária em fev. de 2023

6/10 - Ok

Sabina, Belleville

Viagem em grupo
Pontos positivos: Serviço e funcionários
Pontos negativos: Condições e instalações da propriedade
The building is quite beautiful and has potential but the air conditioning didn’t work and water quality was very poor. We also had locked our room and found it unlocked the day we were checking out but no staff around - made us feel uneasy
Hospedou-se por 1 diária em jan. de 2023
Resposta de Guest Relations em 9 de fev. de 2023
Hi SabinaThank you for your reviews. We apologize for the inconvenience caused by the air conditioning in the room, we have been facing major issues with regards to repairs but maintenance are working 24/7 on this and we hope to have this sorted immediately. Also there was a malfunction with the pumps from the water supplier in the county but this has now been resolved. One of our priorities at Sovereign is to ensure the safety of our guests and you can be rest assured that no staff (except for room stewards) is allowed access to a guest's room. Our door locking system is electronic accessible only via a coded key to a particular room. We will however look into this to re-ensure that the operating system is working accordingly.We hope to get the chance to host you again in Sovereign and look forward to your next visit.

10/10 - Excelente

Craig

Hospedou-se por 4 diárias em jan. de 2023
Resposta de Guest Relations em 26 de jan. de 2023
Hello CraigThank you very much for the 10/10 rating. It has always been our pleasure to accommodate you in Sovereign as you have become part of the Sovereign family! Looking forward to your next visit.

10/10 - Excelente

Amber

Viagem em grupo, Viagem a dois, Viagem com família e crianças pequenas
Pontos positivos: Serviço e funcionários, comodidades e condições e instalações da propriedade
The staff is professional, kind and top notch.
Resposta de Guest Relations em 9 de jan. de 2023
Dear AmberIt was our pleasure to host you in Sovereign, thank you very much for the lovely reviews. We hope to get the chance to host you again in the short future!

10/10 - Excelente

Martine

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Heerlijk hotel in Kisumu
Een heerlijk hotel, ruime kamers, uitstekend eten, fijn personeel. Echt een aanrader.
Hospedou-se por 4 diárias em mai. de 2022
Resposta de Guest Relations em 17 de mai. de 2022
We are glad you enjoyed your stay with us, thank you very much for the lovely reviews, we look forward to hosting you again in the short future

10/10 - Excelente

Chris

Pontos positivos: Serviço e funcionários e condições e instalações da propriedade
Okay
Hospedou-se por 1 diária em abr. de 2022
Resposta de Guest Relations em 12 de abr. de 2022
Hi Chris It was our pleasure to host you in Sovereign, we are delighted you enjoyed spending time with us. Thank you very much for 5* rating and the lovely review. Looking forward to your next visit

10/10 - Excelente

Michael

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
International standard. Professional staff.
What a nice boutique hotel!! The staff members were truly professional and very well spoken, from the guard who you'd meet coming in to the front office, restaurant and room service. The rooms are very clean, well decorated and cozy (my photos cannot do it justice). I booked the executive room the hopes of a view of lake. You could spot it in the distance from an angle but this will soon be difficult with the building propping up across the way. Breakfast was awesome and the hotel ambience was something else. All staff members were attentive and always at my service if I needed anything. The personalised service provided made my birthday memorable. The room service ladies brought up the surprise cake that my som had ordered and sang in a very pleasant manner. I was very pleased. I got real VIP treatment that reminded me of many a international hotel. I was very appreiative of late check out which meant a lot due ot my evening flight. I got to enjoy the rest of the facilities before taking a taxi to the airport. I'll be back for sure.
Dining area
Breakfast
Lake view
Executive room
Hospedou-se por 1 diária em fev. de 2022
Resposta de Guest Relations em 18 de fev. de 2022
Hi Catherine Thank you so much for the lovely reviews. It was our pleasure to host you in Sovereign and are delighted that you had a great time with us and enjoyed our services. Now that is Sovereign is your home away from home, we get hope to host you again in the short future.

4/10 - Insatisfatória

Purba

Viagem de negócios
Pontos negativos: Limpeza, condições e instalações da propriedade e conforto do quarto
While the hotel rooms are spacious and nice the maintenance is poor. There were problems with internet all through the week long stay. There was problems with hot water that took several days to fix. There is mold in the bathroom and bedsheets were torn. The hotel has seen better days. The staff were friendly and helpful but the overall stay was disappointing!
Hospedou-se por 5 diárias em jan. de 2022
Resposta de Guest Relations em 9 de fev. de 2022
Hello Purba, it is unfortunate you did not get to experience the first class service we offer to our guests, We hope to get another chance to accommodate you for a more memorable experience, our sincerest apologies for all the inconvenience

10/10 - Excelente

Craig

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Perfect place to stay for work or pleasure travel to Kisumu
Hospedou-se por 2 diárias em jan. de 2022
Resposta de Guest Relations em 9 de fev. de 2022
It was our pleasure to host you Craig and we are very pleased to learn that you enjoyed your time with us. Thank you very much for the lovely reviews, looking forward to your next visit!

8/10 - Boa

Daniel

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
The stay was great but they need to subscribe for better tv channels
Hospedou-se por 1 diária em dez.. de 2021
Resposta de Guest Relations em 31 de dez. de 2021
Hello Daniel Thank you for having chosen Sovereign Hotel during your stay in Kisumu, we are glad you enjoyed your stay. Management is looking into getting a better package with a wider choice of tv channels to ensure your next visit is even more enjoyable. Wishing you an amazing 2022!

8/10 - Boa

Tracy

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Lovely stay
A hotel we have stayed at several times, always feels like coming home.
Hospedou-se por 1 diária em nov. de 2021
Resposta de Guest Relations em 17 de nov. de 2021
It was our pleasure to host you and really appreciate you considering as Sovereign your home away from home. We are delighted you enjoyed your stay with us and look forward to accommodating on your next visit!

10/10 - Excelente

Craig

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Once again the Sovereign Hotel did an excellent job to make me feel at home for my week long stay.
Hospedou-se por 9 diárias em mai. de 2021
Resposta de Sovereign Hotel em 7 de jun. de 2021
Mr Cohen You are part of the Sovereign family and we always strive to make sure your stay is as enjoyable, comfortable and memorable as ever. We thank you so much for being such a loyal guest and are glad you enjoyed your stay with us. Looking forward to your next visit!

8/10 - Boa

Maureen

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Good change
Quite impressed, there was positive change compared to my previous stays. The management seems to be working on the previous complaints. It’s a good property in a good quiet n safe location. Management should work on keeping the standards.
Hospedou-se por 1 diária em mai. de 2021
Resposta de Sovereign Hotel em 25 de mai. de 2021
Thank you for your reviews, looking forward to your next visit.

4/10 - Insatisfatória

Viajante verificado

Pontos positivos: Limpeza, serviço e funcionários e comodidades
Pontos negativos: Condições e instalações da propriedade
Not exactly what is advertised . Looks amaizing on the net but kind of an old building on the ground...not worth the amount shown
Hospedou-se por 2 diárias em mai. de 2021
Resposta de Sovereign Hotel em 25 de mai. de 2021
Despite the constrains faced by the hospitality industry caused by the ongoing pandemic, we are continuously working on renovations to maintain Sovereign’s grandeur.

8/10 - Boa

Maureen

Viagem com a família
Pontos positivos: Limpeza, condições e instalações da propriedade e conforto do quarto
Can do better
The hotel is generally good only that they need to improve on being thorough with their cleaning, and service at the restaurant. Seats in the room had this strong dusty smell which was quite uncomfortable considering both my kids are asmatic. The hotel too need to focus on maintenance, i.e sockets, bathroom area. Restaurant is a big disappointment, Ordered for food and the first time the chips masala came full of lemon and was unbeatable. Second time ordered for fish fillet and stir fried chicken, the fish came in raw had to return it back, chicken was full of tumeric and uneatable too. The waitress serving us offered to call the chef for for us to explain our dissatisfaction and he declined coming up to talk to us.... and to make it worse we were charged for both meals. The hotel should seriously pay attention to their kitchen section.
Hospedou-se por 2 diárias em mar. de 2021
Resposta de Guest Relations em 18 de mar. de 2021
Hi Maureen Thank you for the reviews, we can only get better and improve our services by the feedback we get from our customers. Action in housekeeping has already been taken to ensure we adhere to the high standards of cleanliness and hygiene we are well acclaimed for. Once again, our sincerest apologies for unpleasant experience in the restaurant and besides having cancelled the charges for the whole meal, our kitchen staff are under strict guidelines to ensure each and every meal is prepared well and with the expertise of our internationally well trained chefs. We hope to get the chance to host you again with the promise that you will have an amazing and memorable stay with us.

8/10 - Boa

Viajante verificado

Viagem de negócios, Viagem em grupo
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Its cool place to live coz its a quiet pleasant environment
Hospedou-se por 1 diária em fev. de 2021
Resposta de Sovereign Hotel em 27 de fev. de 2021
It was our pleasure to host you in Sovereign, thank you very much for the kind reviews. Looking forward to your next visit!

10/10 - Excelente

Viajante verificado

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Hospedou-se por 1 diária em jan. de 2020
Resposta de Joel em 15 de jan. de 2020
Thank you for your kind feedback.

10/10 - Excelente

Marco, Washington, D.C.

Viagem de negócios, Viagem em grupo
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Lovely and spacious rooms, tranquil setting and vibe, very helpful staff, good food. Location is great — convenient to center of Kisumu and to Lake Victoria. I felt like I was being taken care of I b the most wonderful way.
Hospedou-se por 6 diárias em out. de 2019
Resposta de Elizabeth em 18 de nov. de 2019
Hello Marco, Thank you for the wonderful review, it was a pleasure to accommodate and serve you during your stay. Looking forward to your next visit! Best Regards Sovereign Hotel

10/10 - Excelente

Viajante verificado

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Nice charming hotel in Kisumu
The hotel was clean, nicely appointed and a great place to stay in Kisumu. Staff were welcoming and friendly, I would recommend at the place to stay.
Hospedou-se por 2 diárias em jan. de 2019
Resposta de Reservation Manager em 6 de fev. de 2019
Thank you for your feedback.. we really appreciate.

8/10 - Boa

Marianne

Pontos positivos: Limpeza, serviço e funcionários e conforto do quarto
Hospedou-se por 4 diárias em jan. de 2019
Resposta de Sovereign Hotel em 24 de jan. de 2019
Thank you for your feedback.

8/10 - Boa

Viajante verificado

Pontos positivos: Limpeza, condições e instalações da propriedade e conforto do quarto
Practical and comfortable business hotel, with excellent wifi. Service efficiency has some potential for further improvements.
Hospedou-se por 2 diárias em dez. de 2018
Resposta de Reservations Manager em 9 de jan. de 2019
We value your feedback.. we really appreciated.

10/10 - Excelente

Viajante verificado

Pontos positivos: Limpeza, serviço e funcionários e conforto do quarto
Good hotel
Pleasant service. Breakfast is decent. Power went out a few times due to rain storm, glad they have a generator. Wifi very slow, seem to be a conference going on.
Hospedou-se por 1 diária em fev. de 2018
Resposta de Joel em 13 de mar. de 2018
Thank you so much for your feedback.

8/10 - Boa

Viajante verificado

Pontos positivos: Limpeza e serviço e funcionários
Nice stay for business trip
The rooms are nice. The restaurant menu selection has been expanded. The wifi was slow most of the time. Much of the staff friendly and have been there for a number of years, which makes me happy to stay at a place where people enjoy working.
Hospedou-se por 2 diárias em fev. de 2018
Resposta de Joel em 16 de mar. de 2018
Thank for your feedback.

8/10 - Boa

Viajante verificado

Pontos positivos: Limpeza, serviço e funcionários e conforto do quarto
Nice Kisumu hotel
My preferred hotel in Kisumu, as it has a restaurant on site, nice sitting area in room and pool area to relax. The wifi was very slow during this visit. Glad for the air conditioning as it was very humid. The in-room refrigerator is connected to the electric unit which only works when the room key is present, therefore if you leave, the refrigerator turns off so your items will not stay cold.
Hospedou-se por 5 diárias em fev. de 2018
Resposta de Joel. em 13 de mar. de 2018
Thank you for your feedback. we will look into the Fridge issue.

10/10 - Excelente

Winfried, Germany

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Quiet Hotel with excellent rooms.
Location of the Hotel is quiet. Near to lakeVicotria, but no direct way to the lake The City Center from Kisumu you reach in a few minutes.
Hospedou-se por 3 diárias em jul. de 2017

8/10 - Boa

Viajante verificado

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
The service was impeccable and the rooms are very clean and comfortable. The only downside is unreliable internet connection.
Hospedou-se por 3 diárias em jul. de 2017

8/10 - Boa

Nancy, Vermont

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Just Great
Very much enjoyed the hotel, the pool, the restaurant, and the staff. The best hotel in Kisumu!

2/10 - Terrível

Viajante verificado

Pontos negativos: Serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Did not have my reservation. Disorganized management.

10/10 - Excelente

Viajante verificado

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto

8/10 - Boa

Anders, Nairobi

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Excellent hotel
Everything to our satisfaction except the very slow restaurant!

8/10 - Boa

Bjorn Tore

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Very high standard
High standard, very nice area, close to the Impala park, just 3 minutes drive from the city center.

8/10 - Boa

Andrew

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Probably the best hotel in Kisumu
Whilst I've not stayed at other hotels in Kisumu the Sovereign was very nice and definitely has a reputation as the best hotel in town. The facilities, though a little limited are very nice and the level of service was excellent, in a relaxed friendly way. The only reason I gave them a 4 overall was some difficulties concerning my bill on checkout. The reception twice informed me that I had to pay for the room, even though I had already paid for it through Hotels.com. The problem was eventually resolved, but took some time.

8/10 - Boa

Rachel, Berkeley, CA

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Comfortable
A very comfortable hotel in Kisumu but fairly basic for the price. My room had a nice view of the lake and the aircon worked well, which is something that can be quite hard to find! Staff here are really great but service in the restaurant is pretty slow.

8/10 - Boa

Viajante verificado

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Lovely Kisumu Hotel in Leafy Neighborhood
The Sovereign Hotel is the nicest in Kisumu, situated in a leafy suburb on the outskirts of town. The rooms are spacious, although somewhat sparsely appointed. The pool and lounge area surrounding it are lovely. The breakfast is rather disappointing and the service can be rather slow (even by Kenya hotel standards).

8/10 - Boa

PRATEEK, Dubai

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Kisumu-Kenya
Excellent hotel, very clean and spacious room. Staff was very friendly. The girl leah at the reception was very helpful. Only improvement I would seek is in breakfast (to provide more choice)