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Avaliações de Spanish Dream Hotel

3 out of 5
Spanish Dream Hotel
51 Westminster Road, Kingston

Avaliações

7,0

Boa

Nota 10 - Excelente. 15 de 52 avaliações" "
Nota 8 - Boa. 18 de 52 avaliações" "
Nota 6 - Ok. 5 de 52 avaliações" "
Nota 4 - Insatisfatória. 3 de 52 avaliações" "
Nota 2 - Terrível. 11 de 52 avaliações" "

8,2/10

Limpeza

7,8/10

Serviço e funcionários

6,6/10

Comodidades

7,4/10

Condições e instalações da propriedade

7,6/10

Cuidado com o meio ambiente

Avaliações

6/10 - Ok

Mischaw

Viagem de negócios, Viagem a dois
Pontos positivos: Serviço e funcionários
Pontos negativos: Comodidades
There was no towels in the room,it was really hot ,because the air conditioner was not working properly, parking lot is very small,so you don't have parking some nights, i will not recommend to anyone.
Hospedou-se por 7 diárias em abr. de 2024

8/10 - Boa

Arlene

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
It was a good experience
Hospedou-se por 1 diária em fev. de 2024

8/10 - Boa

Wilesse

Viagem com família e crianças pequenas
Pontos positivos: Limpeza e condições e instalações da propriedade
Property was clean and fixtures were modern. A bath mat and blanket would be convenient additions.
Hospedou-se por 4 diárias em fev. de 2024

2/10 - Terrível

Kerene

Hospedou-se por 2 diárias em jan. de 2024

6/10 - Ok

veron

Hospedou-se por 1 diária em jan. de 2024

8/10 - Boa

Rebecca, Clearwater

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 1 diária em jan. de 2024

8/10 - Boa

Eustace

Viagem de negócios
Pontos positivos: Limpeza e serviço e funcionários
Hospedou-se por 5 diárias em dez. de 2023

10/10 - Excelente

Paul

Hospedou-se por 2 diárias em dez. de 2023

2/10 - Terrível

Sherry

Spanish Dream was a nightmare. No power, no AC, loud neighbours and paid full price. I left after the first night. Two thumbs down.
Hospedou-se por 3 diárias em out. de 2023

10/10 - Excelente

Maurice

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Privacy
Hospedou-se por 1 diária em out. de 2023

8/10 - Boa

Andre

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Nice location for stopovers
Hospedou-se por 1 diária em out. de 2023

8/10 - Boa

Tracey-Ann

Pontos positivos: Limpeza e serviço e funcionários
Hospedou-se por 1 diária em ago. de 2023

6/10 - Ok

Kadaine

Pontos negativos: Serviço e funcionários
The property was nice and quite and some staff or nice and helpful
Hospedou-se por 4 diárias em jul. de 2023

10/10 - Excelente

NORMAN

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 8 diárias em jul. de 2023

4/10 - Insatisfatória

Shannon, Winnipeg

Viagem a dois, Viagem com a família
Pontos negativos: Condições e instalações da propriedade
Poor water pressure Pool water hot Ac only in the bedroom Poor water drainage Very little parking space Bedding was worn out and pillows worn out two pillows for a king bed lol Bed frame was gross found a dirty tampon in the creases. Overall wouldn’t stay there again.
Hospedou-se por 4 diárias em jul. de 2023

8/10 - Boa

Sophia

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 14 diárias em mai. de 2023

8/10 - Boa

Denise

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
cozy enough, and quiet.
Hospedou-se por 2 diárias em abr. de 2023
Resposta de Alexia em 19 de abr. de 2023
Glad you enjoyed your stay

10/10 - Excelente

Paul

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
It’s very close to Halfway Tree and New Kingston. It’s hidden gem in the city. Just need a little more tlc at the hotel. And it will be amazing beyond that.
Hospedou-se por 3 diárias em mar. de 2023
Resposta de Alexia em 19 de abr. de 2023
Glad you enjoyed your stay

10/10 - Excelente

Ann-Marie

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Quiet Breezy Villa
The Spanish Hotel was in great condition. The property overall is well kept apart from some well needed TLC. The property is very quiet, although iit is in a centralized location in the heart of Kingston. The front desk clerks are very helpful, and have knowledge of any needs you may have. Plan on visiting again.
Hospedou-se por 5 diárias em mar. de 2023
Resposta de Alexia em 19 de abr. de 2023
Glad you enjoyed your stay

8/10 - Boa

LaToyaa

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Nice overall
Hospedou-se por 5 diárias em mar. de 2023
Resposta de Alexia em 19 de abr. de 2023
Glad you enjoyed your stay

2/10 - Terrível

André

Viagem a dois
Pontos negativos: Comodidades e condições e instalações da propriedade
Good enough location and size however there is a huge water problem. This is my 2nd time staying here and frankly I will never book again. I spent 3 days and no possibility of a shower. The water trickled out making it impossible to bathe and shower The bathroom sink also has an issue where it doesn’t drain the water immediately so when using the sink its so unhygienic and disgusting The last thing there wasn’t adequate bed linens, so if the night gets cold you WILL freeze. Had this not been my 2nd booking then I would not have known from my 1st booking that I should bring my own linen. Absolute no towels as what u would expect at your typical hotel/ motel. As I recall my booking was for 2 people and yet only 1 single towel was made available, no wash cloths (rags), no fresh roll of tissue, what we got was the remaining piece of tissue most likely from the previous guest booking and who knows how long ago that was not to mention yet again unhygienic. This hotel has great potential but needs serious attention and upkeep regarding amenities for all guests The only good thing about this place is that it is cheap but now we know why. They reduce guest comfort so as to reduce cost I give this booking zero stars go back to the drawing board and do better
Hospedou-se por 3 diárias em fev. de 2023
Resposta de Alexia em 25 de fev. de 2023
I do apologize for your bad experience with us had front desk known about the situation we would have rectified it immediately.

8/10 - Boa

Seymour

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
The customer service was great I forgot the name of the person who check us in but she is great with customers.
Hospedou-se por 1 diária em fev. de 2023
Resposta de Alexia em 25 de fev. de 2023
We all here are happy to assist, we are so glad you enjoyed your stay hope to see you again soon.

10/10 - Excelente

Danny

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
I had a great stay here.
Resposta de Alexia em 25 de fev. de 2023
Glad you enjoyed your stay with us, hope to see you again soon.

10/10 - Excelente

André

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Staff was very helpful room was clean
Hospedou-se por 1 diária em dez.. de 2022
Resposta de Alexia em 31 de dez. de 2022
Thank you for your stay we hope to see you again on your next visit

8/10 - Boa

Kashina, Kingston

Viagem de negócios
Pontos positivos: Limpeza, comodidades e condições e instalações da propriedade
I liked the fact that it was quiet and peaceful. The staff was friendly but I paid $1500 for key deposit and was told it would be returned but only received $1400. It’s not a big deal and I didn’t realize until I left and too far. It could be just an honest mistake they just need to be careful. Otherwise I would stay there again
Resposta de Alexia em 19 de dez. de 2022
I do apologize for this all our guest deposits are always returned to them so there must have been a mistake when it was being stored. Again, I sincerely apologize, we are happy you enjoyed your stay otherwise and we will happily refund your 100 on your next stay and ensure it won't happen again.

8/10 - Boa

Nadia

Pontos positivos: Limpeza, comodidades e condições e instalações da propriedade
Room was big clean and very updated. Area was very safe also has gated security. There was no cable the entire time there and the staff did not mention it was not working.Also checking in was a hassle was told by front desk my reservation was not there then when I shared my confirmation was told the rate was wrong I need to pay more. The communication at the front desk was the worse had to contact Expedia to call them also water pressure in the room upstairs was very low could hardly take a shower. I would stay there again as the place is clean and well secure but the checking in needs improvement also maybe I would take a room downstairs vs upstairs due to water pressure condition. I will also confirm they have cable working next time before booking.
Resposta de Alexia em 28 de nov. de 2022
I do apologize for you experience however we do have cable it's just that the default for the TVs is Netflix just let someone at front desk know that you prefer the cable and it they will switch the tv over to cable for you in the future. It was a pleasure having you here and we are going do our best to get the water pressure up to your standard. Enjoy the rest of your day and looking forward to the next time you come to visit

10/10 - Excelente

Wayne

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Love the out door area
Hospedou-se por 1 diária em nov. de 2022
Resposta de Alexia em 28 de nov. de 2022
Glad you enjoyed your stay with us

2/10 - Terrível

Kim

Viagem de negócios, Viagem a dois
Pontos positivos: Condições e instalações da propriedade
Pontos negativos: Serviço e funcionários
Was ok
Hospedou-se por 1 diária em jun. de 2022

4/10 - Insatisfatória

Errol

Pontos positivos: Limpeza e serviço e funcionários
Pontos negativos: Comodidades e condições e instalações da propriedade
I did not like the fact that there was no hot water. The fact that I was robbed and security did not do much. The fact that there was only one roll of tissue in the bathroom. There was a issue with large towels as rooms were missing the large towels. I was told vi a knock on my door 8PM that an extra guest had to leave by 10pm. Additionally, this rule was not prominently displayed any where. I like the empathy and care exhibited by Ms Porter
Hospedou-se por 2 diárias em fev. de 2022

2/10 - Terrível

Viajante verificado

Pontos negativos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
I didn't like anything. Room was dirty, roaches everywhere, cigarettes and ganja from previous persons who stayed and it wasn't clean or sanitized. Customer service is very poor, unorganized and untrained. I would not recommend anyone to this place.
Hospedou-se por 8 diárias em mai. de 2021

4/10 - Insatisfatória

Malcolm, Toronto, Canada

Viagem de negócios
Pontos negativos: Serviço e funcionários, comodidades e condições e instalações da propriedade
No pool, no breakfast, intrrmitten internet No service
Hospedou-se por 1 diária em out. de 2020

8/10 - Boa

Viajante verificado

Hospedou-se por 14 diárias em set. de 2020

10/10 - Excelente

Viajante verificado

Pontos positivos: Limpeza, serviço e funcionários e comodidades
Hospedou-se por 1 diária em jun. de 2020

2/10 - Terrível

Viajante verificado

Viagem com a família
Pontos positivos: Limpeza
Pontos negativos: Serviço e funcionários
They asked me to pay an extra 3.5% for the room, I left and stayed in another hotel! This place is not good, they attempt to steal from a traveler.
Hospedou-se por 1 diária em dez.. de 2019
Resposta de Alexia em 22 de jan. de 2020
Sorry about the miscommunication but the 3.5% is only requested as a key deposit when you are given a discount on the room at the end of your stay when the key was turned in you would've been refunded the amount. Sorry for any inconvenience caused.

2/10 - Terrível

Viajante verificado

Pontos negativos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
There are no restaurabts, coffee shops or grocerues within walking distance. Expedia stated there it s a fridge in the room thats not true. Expedia probably get a fee for referrals . Also there is no microwave. The batroom towels are best used for washing cars. or bathing dogs
Hospedou-se por 3 diárias em ago. de 2019

6/10 - Ok

Viajante verificado

Viagem com a família
Pontos positivos: Limpeza e serviço e funcionários
Pontos negativos: Comodidades
The Wi-Fi was not working, nor was the cable. There was no hot water, and the toilet would not flush properly.
Hospedou-se por 1 diária em jul. de 2019

8/10 - Boa

Josee

Pontos positivos: Limpeza, serviço e funcionários e conforto do quarto
Hospedou-se por 3 diárias em jun. de 2019

2/10 - Terrível

Viajante verificado

Hospedou-se por 9 diárias em abr. de 2019
Resposta de Alexia em 6 de mai. de 2019
I hope you enjoyed your stay

2/10 - Terrível

Chantol

Pontos positivos: Serviço e funcionários
Pontos negativos: Limpeza, condições e instalações da propriedade e conforto do quarto
Horrible
It was a disaster, definitely not what I expected. Firstly there was no warm water, A/c was not working and I went and found an empty bottle and cigarette butt on the floor in my room. How can you have a hotel with no iron, microwave or refrigerator???? Honestly the only good thing you guys have at the hotel is the receptionist. I’m never coming back!!!!!
Hospedou-se por 2 diárias em abr. de 2019
Resposta de Alexia em 6 de mai. de 2019
I do apologize for your less than satisfactory stay at our hotel and we do try our best to improve on our service with each review that we get, however I do want to point out that irons, microwave and refrigerators are all available here upon request and we have personnel on staff to fix issues such as A/C and water problems as soon as they are reported. We here at The Spanish Dream Hotel are willing to go the extra mile for you our valued guest and we look forward to you visiting with us again.

2/10 - Terrível

Sue

Viagem a dois
Pontos negativos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
The property was poorly maintained. Service was non-existed. The pool was infested with mosquitoes. We were bitten by bed bugs. The location was not near anything. There was no food available.
Hospedou-se por 1 diária em abr. de 2019
Resposta de Alexia em 6 de mai. de 2019
We will address this immediately

8/10 - Boa

Viajante verificado

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
The staff was very pleasant but I wish they had a bar in the pool area.
Hospedou-se por 4 diárias em mar. de 2019
Resposta de Alexia em 9 de abr. de 2019
We will hopefully be able to do so in the future and thank you for visiting with us

6/10 - Ok

DG

Pontos positivos: Limpeza
After confirmation of reservation, there was a series of messages saying they had overbooked and had to cancel! There were further messages and telephone conversations which reassured me that my reservation was stil in their system - but led me to pay directly and in advance. However on arrival I found my designated room had been allocated to others at a higher price! With no other option, I accepted the alternative offered but found the room to be very basic and certainly far below what I was expecting.
Hospedou-se por 1 diária em mar. de 2019
Resposta de Alexia em 6 de mai. de 2019
We will address this immediately

10/10 - Excelente

Viajante verificado

Pontos positivos: Limpeza e condições e instalações da propriedade
A bit rude at checkin. Facilities in excellent condition. I have become a regular inspite of the temperament
Hospedou-se por 1 diária em mar. de 2019
Resposta de Alexia em 14 de mar. de 2019
We do apologize for any rudeness that you may have encountered and we would loved to discuss this further with you so we can better solve this issue. We are glad that you have decide to become a regular and we look forward to your next visit

10/10 - Excelente

Viajante verificado

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Near city center but set far back enough to still experience tranquility. I was able to find a run course with side walks all the way. Very happy with my stay.
Hospedou-se por 3 diárias em mar. de 2019
Resposta de Alexia em 12 de mar. de 2019
Glad you were able to enjoy your stay here and it would be a pleasure to have you visit with us again

8/10 - Boa

Georgios

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Comfortable
Very big room, comfortable beds, quiet area. Too cold water for shower
Hospedou-se por 1 diária em jan. de 2019
Resposta de Alexia em 9 de jan. de 2019
Sorry about the water but we do have hot water available and so sorry we didn't get the chance to show you how to turn it on

10/10 - Excelente

Viajante verificado

Viagem em grupo
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Beautiful place clean environment very quiet surroundings and most of all very nice customer service from staff not forgetting the security team Ellis i enjoyed my stay and I will certainly be back
Hospedou-se por 7 diárias em dez. de 2018
Resposta de Alexia em 7 de jan. de 2019
We are happy you enjoyed your stay and we look forward to have you visit with us again

10/10 - Excelente

Viajante verificado

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Every thing was great at the hotel just sometimes the water pressure get low but great customer service great staff excellent crew
Hospedou-se por 17 diárias em nov.. de 2018
Resposta de Alexia em 21 de dez. de 2018
We do apologize for the low water pressure we are currently addressing the issue. We a grateful you enjoyed visiting with us and we hope to see you soon again

8/10 - Boa

Viajante verificado

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Hotel was very secure, within a close distance to the city center. Enjoyed staying here.
Hospedou-se por 1 diária em nov. de 2018
Resposta de Spanish Dream em 28 de nov. de 2018
It was a joy to have you visit with us and we would love to host you again in the future

2/10 - Terrível

Viajante verificado

Hospedou-se por 2 diárias em nov.. de 2018
Resposta de Spanish Dream em 28 de nov. de 2018
It was a joy to have you visit with us and we would love to host you again in the future

10/10 - Excelente

Lesford, Fort Lauderdale

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Nice hotel right in the heart of Half Way tree
It was more than I expected to see it's very beautiful especially the furnitures all of the furnitures are upgraded they have mahogany furnitures with granite top dresser side table Granite top bathroom countertop Granite top table the hotel room is different from other hotel it is like a suite it's a living area and the settings is like living room with kitchen and then the bathroom to itself and a large bedroom modern TV with cable a very nice clean swimming pool they have a gym workout area they have a conference room where you can invite friends and have any kind of events staff are very friendly they have a gate at night no one can enter but guess nice neighborhood I'm looking forward to stay at this hotel many more times.
Hospedou-se por 1 diária em mai. de 2018
Resposta de Spanish Dream Hotel Jamaica em 26 de mai. de 2018
It was a joy to have you visit with us and we would love to host you again in the future