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Avaliações de The Reserve at Muckross

4 out of 5
The Reserve at Muckross
Muckross Road, Killarney, Kerry

Avaliações

9,2

Maravilhosa

Nota 10 - Excelente. 75 de 107 avaliações" "
Nota 8 - Boa. 19 de 107 avaliações" "
Nota 6 - Ok. 8 de 107 avaliações" "
Nota 4 - Insatisfatória. 3 de 107 avaliações" "
Nota 2 - Terrível. 2 de 107 avaliações" "

9,2/10

Limpeza

9,2/10

Serviço e funcionários

9,0/10

Comodidades

9,0/10

Condições e instalações da propriedade

8,0/10

Cuidado com o meio ambiente

Avaliações

10/10 - Excelente

Sterling

Viagem com a família
Pontos positivos: Limpeza, comodidades e condições e instalações da propriedade
Really liked the facility, liked our room. liked the staff.
Hospedou-se por 3 diárias em abr. de 2024

10/10 - Excelente

Erin

Viagem com a família
Pontos positivos: Limpeza, comodidades e condições e instalações da propriedade
Wonderful apartment in a beautiful location! The hotel staff were so helpful and friendly. The spa was incredible. Food was wonderful at the hotel. We had a great time exploring the Muckross estate with the hotel bikes.
Hospedou-se por 3 diárias em mar. de 2024

10/10 - Excelente

Darragh

Viagem com família e crianças pequenas
Pontos positivos: Limpeza, comodidades e condições e instalações da propriedade
Apartment was excellent, especially with a child .. The Spa was fantastic.. And the staff were very friendly and accommodating..
Hospedou-se por 2 diárias em fev. de 2024

8/10 - Boa

Pamela

Hospedou-se por 1 diária em dez.. de 2023

10/10 - Excelente

Deanna

Hospedou-se por 1 diária em nov. de 2023

10/10 - Excelente

Helena

Hospedou-se por 1 diária em out. de 2023

10/10 - Excelente

Maria

Viagem com a família
Pontos positivos: Limpeza e conforto do quarto
Hospedou-se por 2 diárias em set. de 2023

10/10 - Excelente

Tannia, Raleigh

Viagem com família e crianças pequenas
Pontos positivos: Limpeza, comodidades e condições e instalações da propriedade
Probably the nicest place we’ve stayed in a while. Beautiful rooms. Amazing hospitality. Great food.
Hospedou-se por 2 diárias em set. de 2023

6/10 - Ok

Catherine

Certainly my fault for not paying closer attention but I thought I was booking the Muckross Park Hotel & Spa and not a room in their "Reserve" or apartment building adjacent to the hotel. It was unclear why each bedroom in the 2-bed apartment had different room numbers. The Reserve is tired, no elevator, no a/c, no housekeeping and one of the windows wouldn't open. I did tell a clerk who came to check on the lock that I wanted to be in the main hotel but no one responded. Pretty disappointing when I thought I was going to be in the "castle".

10/10 - Excelente

Dr. Daniel

Hospedou-se por 4 diárias em ago. de 2023

2/10 - Terrível

Sue

Pontos negativos: Limpeza, comodidades e condições e instalações da propriedade
Traveling with family I booked an apartment so that we would have 2 rooms and 2 bathrooms. The cleanliness is not the same as the hotel and we found bugs and very dirty beds. We complained to management and was not able to make any changes until the next day. I would consider other accommodations should I return to Ireland.
Hospedou-se por 2 diárias em ago. de 2023
Resposta de guest experience em 19 de ago. de 2023
Dear SueMany thanks for your review. Thank you very much for your feedback in relation to your recent stay.Thank you for taking the time to offer your feedback after your experience. I can assure you it will be reviewed thoroughly. Your thoughts in relation to your experience are very valuable to us in reviewing any aspects of our services going forward. I sincerely apologise for these shortfalls as this is not in keeping with our high standards and this will be investagated thoroughly.I very much hope to have the pleasure of welcoming you back to Muckross Park in future. I would be most grateful if you could contact me directly when you wish to return, so that I can personally oversee your visit and ensure that you are well looked after.Kind regards,Chris RoganGuest Experience Manager

10/10 - Excelente

Alicia

Viagem com a família
Pontos positivos: Limpeza e conforto do quarto
Spacious and beautiful
Beautiful property. Loved the apartment and the pool. On-site restaurant convenient and enjoyed the food. Great location and located walking distance to the Muckross Abbey loop at the National park. Only negative was that we were on the ground floor and could hear every door slam throughout the building which made it a little hard to sleep. But everything else made up for that.
Hospedou-se por 1 diária em jul. de 2023
Resposta de guest experience em 19 de ago. de 2023
Dear AliciaThank you for taking the time to share your experience. We greatly value your feedback and believe it to be essential for our learning and continued improvement.I am delighted you enjoyed your stay with us!It was such a pleasure to have you stay with us and we very much look forward to welcoming you back very soon!With warmest regards,Chris RoganGuest Experience Manager

10/10 - Excelente

Nathan

Viagem com a família
Pontos positivos: Limpeza e conforto do quarto
Hospedou-se por 2 diárias em jul. de 2023
Resposta de guest experience em 19 de ago. de 2023
Dear NathanThank you for taking the time to share your experience. We greatly value your feedback and believe it to be essential for our learning and continued improvement.I am delighted you enjoyed your stay with us!It was such a pleasure to have you stay with us and we very much look forward to welcoming you back very soon!With warmest regards,Chris RoganGuest Experience Manager

10/10 - Excelente

Sylvain

Viagem com a família
…
Hospedou-se por 2 diárias em jun. de 2023
Resposta de guest experience em 19 de ago. de 2023
Dear SylvainThank you for taking the time to share your experience. We greatly value your feedback and believe it to be essential for our learning and continued improvement.I am delighted you enjoyed your stay with us!It was such a pleasure to have you stay with us and we very much look forward to welcoming you back very soon!With warmest regards,Chris RoganGuest Experience Manager

10/10 - Excelente

Jennifer

Viagem com a família
Pontos positivos: Limpeza e conforto do quarto
Amazing stay, facilities and staff. Some of the best food while in Ireland amd the Spa was top notch.
Hospedou-se por 2 diárias em jun. de 2023
Resposta de guest experience em 19 de ago. de 2023
Dear JenniferThank you for taking the time to share your experience. We greatly value your feedback and believe it to be essential for our learning and continued improvement.I am delighted you enjoyed your stay with us!It was such a pleasure to have you stay with us and we very much look forward to welcoming you back very soon!With warmest regards,Chris RoganGuest Experience Manager

10/10 - Excelente

Kirsten

Viagem com a família
Pontos positivos: Limpeza, comodidades e condições e instalações da propriedade
We stayed at the Muckross Reserve for our family of 4, which the rooms are apartment-like with 2 bedrooms & a kitchen. The room was great & the breakfasts were excellent! Well worth the extra to eat breakfast at the hotel, plus very convenient. We stayed 2 nights @ Muckross & it was the entire family’s favorite hotel while on vaca!
Hospedou-se por 1 diária em jun. de 2023
Resposta de guest experience em 19 de ago. de 2023
Dear KirstenThank you for taking the time to share your experience. We greatly value your feedback and believe it to be essential for our learning and continued improvement.I am delighted you enjoyed your stay with us!It was such a pleasure to have you stay with us and we very much look forward to welcoming you back very soon!With warmest regards,Chris RoganGuest Experience Manager

10/10 - Excelente

Philip

Viagem com a família
Pontos positivos: Limpeza, comodidades e condições e instalações da propriedade
The Reserve at Muckross provides easy access to the KNP, while also still allowing for access to many other amenities. Highly recommend the Reserve at Muckross.
Hospedou-se por 2 diárias em jun. de 2023

10/10 - Excelente

Genevieve

Viagem em grupo
Pontos positivos: Limpeza e conforto do quarto
Great stay in Cork
Hotel is in a perfect location! Check in was very easy and staff were welcoming. Lovely room for 3 singles. Would stay here anytime I visit Cork.
Hospedou-se por 2 diárias em mai. de 2023

4/10 - Insatisfatória

Sören

Hospedou-se por 3 diárias em mai. de 2023
Resposta de guest experience em 2 de jun. de 2023
Dear Soren Thank you for taking the time to fill out our guest survey after your stay with us here at The Muckross Park Hotel & Spa. Feedback is so important to us as it allows us to recognise a job well done and indeed any areas we may need to focus on. Naturally I was disappointed to see your scoring of 2 during your stay with us. I would love the opportunity to discuss this with you in more detail and gain insight into how we can improve. If you have some additional information that you could provide me with, I would be very grateful.I look forward to hearing from you.Chris RoganGuest Experience Manager

8/10 - Boa

David

Pontos positivos: Limpeza, comodidades e condições e instalações da propriedade
Apartments need some updating such as the carpet
Hospedou-se por 3 diárias em mai. de 2023

10/10 - Excelente

Sherry

Viagem com a família
Pontos positivos: Limpeza
Worked great for our visit to the area. Apartment was very quiet and well equipped.
Hospedou-se por 1 diária em mai. de 2023

10/10 - Excelente

Heather

Pontos positivos: Limpeza, comodidades e condições e instalações da propriedade
Hospedou-se por 7 diárias em fev. de 2023

8/10 - Boa

Lisa

Hospedou-se por 1 diária em set. de 2022

10/10 - Excelente

Jeffrey, Lago Vista

Pontos positivos: Limpeza, comodidades e condições e instalações da propriedade
Hospedou-se por 2 diárias em set. de 2022

10/10 - Excelente

Rebecca

Viagem com a família
Pontos positivos: Limpeza e conforto do quarto
Hospedou-se por 3 diárias em ago. de 2022

8/10 - Boa

Hakima

Viagem com a família
Pontos positivos: Limpeza e conforto do quarto
Hospedou-se por 4 diárias em jul. de 2022

8/10 - Boa

Viajante verificado

Viagem com a família
Pontos positivos: Limpeza e conforto do quarto
Hospedou-se por 1 diária em jul. de 2022

10/10 - Excelente

Liliya

Viagem de negócios, Viagem com a família
Pontos positivos: Limpeza e conforto do quarto
Beautiful
Hospedou-se por 1 diária em jun. de 2022

10/10 - Excelente

James

Hospedou-se por 3 diárias em mai. de 2022

10/10 - Excelente

Magali

Hospedou-se por 1 diária em mai. de 2022

2/10 - Terrível

Robert, Winter Garden

Viagem com a família
Pontos positivos: Limpeza e condições e instalações da propriedade
Read the fine print before arrival. Doesn't matter if you comply with Ireland requirements before arrival things change.
Hospedou-se por 2 diárias em dez. de 2021

10/10 - Excelente

Rebecca

Hospedou-se por 1 diária em nov. de 2021

10/10 - Excelente

Josh

Viagem com a família
Pontos positivos: Limpeza e conforto do quarto
Hospedou-se por 1 diária em out. de 2021

10/10 - Excelente

john

Pontos positivos: Limpeza e conforto do quarto
Hospedou-se por 1 diária em out. de 2021

10/10 - Excelente

Alan

Pontos positivos: Limpeza e conforto do quarto
Hospedou-se por 1 diária em set. de 2021

10/10 - Excelente

Anna

Pontos positivos: Limpeza e conforto do quarto
Good size apartment, very clean.Great location So close to Muckrros house and Gardens.Dog friendly with garden area.
Hospedou-se por 2 diárias em set. de 2021

10/10 - Excelente

Alan

Pontos positivos: Limpeza e conforto do quarto
Hospedou-se por 1 diária em set. de 2021

6/10 - Ok

Leo

Viagem com a família
Pontos positivos: Limpeza
Sadly gone downhill
Apartment starting to look dated. Furniture more functional than comfortable, so hanging out during a typical rainy Killarney day got a little tiresome. We ate in the hotel a couple of nights and the food has really gone downhill since I last ate there. Very limited options in all three venues and both our mains in the 'fine dining' Yew Tree were overdone. We were advised to avoid our preferred dessert option as it was below par, but what we did have instead was really poor, and looked like it had been assembled from outsourced elements with stale pastry.
Hospedou-se por 4 diárias em set. de 2021

10/10 - Excelente

Viajante verificado

Hospedou-se por 2 diárias em dez. de 2020
Resposta de Josie O'Kelly, Sales & Marketing Manager em 30 de dez. de 2020
Many thanks for your review. We are delighted you enjoyed your stay & we hope to have the opportunity to welcome you back to the hotel in the near future. With warmest regards, Josie & all the team at Muckross Park Hotel

10/10 - Excelente

Jennifer

Viagem com a família
Pontos positivos: Limpeza e conforto do quarto
Hospedou-se por 3 diárias em set. de 2020

6/10 - Ok

Michael

Viagem com a família
Staycation
Cleaning regime in the apartments could be improved as a general matter, and the mattresses should be replaced or have new toppers installed. Kitchen supplies/capabilities are minimal so bring your own chopping board etc. if you're thinking about 'cooking-in'. Recommend you familiarise yourself with the hotel covid bar/dining policy, which might not be totally clear from the booking confirmation - this will avoid any misunderstandings. The spa/pool options are also limited (by Covid) so again, recommend you review in advance to avoid disappointment. I applaud the management of this hotel for proactively taking the time to respond in realtime to my feedback.
Hospedou-se por 2 diárias em ago. de 2020

6/10 - Ok

Viajante verificado

Viagem com a família
Pontos positivos: Conforto do quarto
Pontos negativos: Limpeza
Mediocre
The apartments were spacious but not exactly child friendly. Under 18’s have no access to the pool and 16-17 year olds must be accompanied by an adult. The apartments weren’t clean and I found this appalling due to the covid-19 pandemic.
Hospedou-se por 2 diárias em jul. de 2020

10/10 - Excelente

Jennifer

Viagem em grupo
Pontos positivos: Limpeza e conforto do quarto
Amazing stay in Killarney
Everything about this stay was amazing!!! Also if you need a great martini, the bartender in in Monks is top notch!!!
Hospedou-se por 2 diárias em mar. de 2020

6/10 - Ok

Viajante verificado

Viagem com a família, Viagem com família e crianças pequenas
Pontos positivos: Comodidades
Carpets not at clean as I would have expected. Beds are nice and it was nice to have the kitchen.
Hospedou-se por 1 diária em nov. de 2019

8/10 - Boa

Jeremy

Viagem em grupo, Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 3 diárias em out. de 2019

10/10 - Excelente

Angie

Viagem em grupo
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
stay at Muckross
This place was wonderful. We stayed in the 2 bedroom apartment and it was so nice. Wish we had more days there.
Hospedou-se por 1 diária em out. de 2019

10/10 - Excelente

Viajante verificado

Viagem em grupo
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Clean, beautiful hotel! Only a 5-10 minute drive to town center with multiple shops and restaurants. Staff was all very friendly and accommodating! Will definitely stay here again if I ever travel to this beautiful part of Ireland again!
Hospedou-se por 1 diária em out. de 2019

6/10 - Ok

Viajante verificado

Viagem com a família
Pontos positivos: Serviço e funcionários e comodidades
Staff was lovely but the condition of our room was not.
Hospedou-se por 1 diária em out. de 2019

10/10 - Excelente

Julia

Viagem em grupo
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
We originally had 1 night with them but decided to stay here again because they were so awesome!! Adrian and Julia at the front desk were more than accommodating to my group. They made it so easy to get another night. I can’t say enough good things about the rest of the staff - they were there to answer all our questions.
Hospedou-se por 1 diária em set. de 2019

10/10 - Excelente

Bernadette

Hospedou-se por 2 diárias em set. de 2019