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Avaliações de Mountain View Hotel & Apartment

3 out of 5
Mountain View Hotel & Apartment
KG 792 St, House N°5, Kigali, Kigali

Avaliações

7,0

Boa

Nota 10 - Excelente. 3 de 7 avaliações" "
Nota 8 - Boa. 1 de 7 avaliações" "
Nota 6 - Ok. 1 de 7 avaliações" "
Nota 4 - Insatisfatória. 0 de 7 avaliações" "
Nota 2 - Terrível. 2 de 7 avaliações" "

7,8/10

Limpeza

8,0/10

Serviço e funcionários

6,0/10

Comodidades

8,0/10

Condições e instalações da propriedade

Avaliações

2/10 - Terrível

Upenyu

Viagem de negócios
Pontos negativos: Limpeza, comodidades e condições e instalações da propriedade
Dirty rooms (white room slippers turned brown). Worst customer service ever received from reception staff- slow, you had to beg for basic attention/ requests/ services. Bags gone through. Breakfasts abismal- swinging from first day with nothing ready but eggs, to laid out but with rotten fruit. Not to be repeated.
Hospedou-se por 3 diárias em jul. de 2023
Resposta de Reservation Team em 26 de jul. de 2023
Dear Upenyu,We apologize for any inconvenience you had at our facility.We have shared your concerns with the department in charge to improve our future guests' experiences and hope you will stay with us again in the future.Sincerely,Reservation TeamMountain View Hotel & Apartment

8/10 - Boa

Admire

Pontos positivos: Conforto do quarto
Very nice place but the staff are unprofessional!
This property did not allow my visitor into my apartment and the reason they gave is that we are not married. I found this unacceptable given that my visitor wasn't spending a night or was coming for an amourous check-in. They dont clean the rooms and they dont change towels. Frankly speaking this is a nice place but the mentality of the owner /manager is unacceptable. I paid my money and was entitled to having my apartment cleaned, towels changed and have access to my visitors. Matter of fact i will never go back to the place unless management is changed.
Hospedou-se por 2 diárias em dez. de 2020

10/10 - Excelente

Admire

Pontos positivos: Limpeza e conforto do quarto
Amazing, Amazing!!
Hospedou-se por 1 diária em dez.. de 2020

10/10 - Excelente

Mohamed, Montréal

Viagem de negócios
Pontos positivos: Limpeza, comodidades e condições e instalações da propriedade
The manager is awesome, very nice, helpful and always available. I certainly will return there.
Hospedou-se por 7 diárias em set. de 2020

6/10 - Ok

Viajante verificado

Pontos positivos: Limpeza e condições e instalações da propriedade
The location is good, the place is clean and the staff try to be helpful. We booked with free bottled water and breakfast included. Upon check-in we noticed that there was no water in the flat. As we had arrived very late into the night we decided to report the issue the next morning. The next morning there was no breakfast and no water. We reported the issue, but reception said that none of these items are included; we showed our reservation where all inclusions were clearly marked. Days 2 and 3 we got water and breakfast. Breakfast is simple, but ok for a short stay. At checkout, we were told we had to pay for the water and breakfast! Again we showed our reservation and explained to the receptionist. We were able to checkout without having any additional costs to our stay, but we wish we didn’t have to go through this ordeal. Otherwise it was an OK stay.
Hospedou-se por 3 diárias em out. de 2019

10/10 - Excelente

Dominique M

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Heavenly place
The pictures online are not deceving, Mountain View is a gorgeous place! I spent a wonderful week with my family and we miss it! We called a day prior to our arrival since our flight landed a bit after midnight. Verdaste arranged for a cab to pick us up. We didn't make it to Mountain View until well after 1 am and Verdaste was there to greet us.The staff, starting with the attentive Donata and Verdaste take care of you no matter the time of day. We rented a two-bedroom which was pristine and tastefully decorated. My husband loves to cook and found a well stocked kitchen. We had friends over and Donata brought over the additional utensils we needed. Donata and her team provided daily "un nettoyage approfondi" and it reflected their pride of Moutain View. We rented a car during our stay and had many parking places to choose from :-) It is a well hidden gem and more exquisite than any five-star hotel. We can't wait to return.
Hospedou-se por 9 diárias em ago. de 2019

2/10 - Terrível

Viajante verificado

Hospedou-se por 1 diária em ago. de 2019