Piscina externa, espreguiçadeiras

Avaliações de Havana Cabana at Key West

4 out of 5
Havana Cabana at Key West
3420 N. Roosevelt Blvd, Key West, FL

Avaliações

8,8

Excelente

Nota 10 - Excelente. 892 de 1434 avaliações" "
Nota 8 - Boa. 285 de 1434 avaliações" "
Nota 6 - Ok. 131 de 1434 avaliações" "
Nota 4 - Insatisfatória. 72 de 1434 avaliações" "
Nota 2 - Terrível. 54 de 1434 avaliações" "

9,0/10

Limpeza

9,0/10

Serviço e funcionários

8,6/10

Comodidades

8,6/10

Condições e instalações da propriedade

8,6/10

Cuidado com o meio ambiente

Avaliações

10/10 - Excelente

Fredo Marques

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 2 diárias em nov.. de 2023
Resposta de Nataly em 22 de nov. de 2023
Dear Fredo Marques,We thank you for your fantastic review! It is splendid to know that you enjoyed your time here in paradise! We look forward on welcoming you back on a future adventure! Take care!

10/10 - Excelente

AROLDO

Hospedou-se por 2 diárias em jul. de 2023
Resposta de Aiko em 18 de jul. de 2023
Dear Aroldo, The team and I are so appreciative for your rating. We strive to provide all of our guests with an unforgettable experience and I am delighted to have accomplished that objective during your stay. We are thrilled you enjoyed your visit with us and hope to welcome you back for another great stay soon

4/10 - Insatisfatória

Leandro

Pontos negativos: Limpeza e serviço e funcionários
Não recomendo
Hotel sem opção de café da manhã. Era apenas um trailer de comidas. Pagas. Caras. Demoradas. Comidas ruins. Serviço de quarto horrível.
Hospedou-se por 3 diárias em jan. de 2023
Resposta de Chris- Front Office Manager em 22 de jan. de 2023
Thank you for taking the time to review your recent stay. We appreciate all feedback provided by our valued guests and apologize for any of the inconveniences experienced during your stay.

6/10 - Ok

Fabio

Pontos positivos: Serviço e funcionários e condições e instalações da propriedade
Havia uma lâmpada queimada no banheiro, senti cheiro de mofo ao entrar no quarto, o cofre não estava funcionando. O atendimento na recepção e concierge foram bons.
Hospedou-se por 2 diárias em jan. de 2023
Resposta de Chris- Front Office Manager em 17 de jan. de 2023
Thank you for taking the time to review your recent stay. We appreciate all feedback provided by our valued guests and apologize for any of the inconveniences experienced during your stay

8/10 - Boa

Gustavo C

Pontos positivos: Limpeza, condições e instalações da propriedade e conforto do quarto
Otimo hotel Pessimo atendimento O check out tardio garantido para membros gold nao foi respeitado Quiseram me cobrar extra
Hospedou-se por 2 diárias em jan. de 2022
Resposta de Wil em 8 de jan. de 2022
Thank you so much for your positive rating for your recent visit here at the Havana Cabana.

10/10 - Excelente

Bruce

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Great place to stay highly recommend this hotel
Hospedou-se por 2 diárias em abr. de 2024

6/10 - Ok

Brandon

Viagem a dois
Pontos positivos: Serviço e funcionários e comodidades
Pontos negativos: Limpeza
Our first room had obvious water damage (the floor was peeling up and it had a very musty smell). Unfortunately we got in after the manager left for the day, so it had to wait until the following morning to get resolved. The manager moved us to another room the next day, but we shouldnt have had to wait.
Hospedou-se por 4 diárias em abr. de 2024

10/10 - Excelente

Julie

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Beautiful property, great shuttle to downtown and friendly staff. Would recommend!
Hospedou-se por 2 diárias em abr. de 2024
Resposta de Aiko em 1 de mai. de 2024
Dear Julie, Thank you for your excellent review.It's always a pleasure to host you. We hope to see you again on your next visit in Key West.

10/10 - Excelente

Robert

Pontos positivos: Limpeza, serviço e funcionários e comodidades
The pool and courtyard was beautiful, food was delicious, bar and staff was very nice, great service. We enjoyed our stay.
Hospedou-se por 1 diária em abr. de 2024
Resposta de Aiko em 1 de mai. de 2024
Dear Robert, Thank you for your excellent review.It's always a pleasure to host you. We hope to see you again on your next visit in Key West.

10/10 - Excelente

Ela, West Bloomfield

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Beautiful hotel with a wonderful pool. Clean and comfortable room. Wonderful shuttle service to and from the city, which is a wonderful bonus Will definitely recommend or stay there again in the future
Hospedou-se por 2 diárias em mar. de 2024
Resposta de Aiko em 1 de mai. de 2024
Dear Ela, Thank you for your excellent review.It's always a pleasure to host you. We hope to see you again on your next visit in Key West.

10/10 - Excelente

Nathan

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
The service was the best part. Friendly, accommodating, and professional.
Hospedou-se por 2 diárias em abr. de 2024
Resposta de Aiko em 1 de mai. de 2024
Dear Nathan, Thank you for your excellent review.It's always a pleasure to host you. We hope to see you again on your next visit in Key West.

10/10 - Excelente

Marilyn

Viagem em grupo, Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
We enjoyed our stay and the shuttle to and from duval was nice! Jackie was an excellent driver and made great recommendations. We would definitely stay here again!
Hospedou-se por 2 diárias em abr. de 2024
Resposta de Aiko em 1 de mai. de 2024
Dear Marilyn, Thank you for your excellent review.It's always a pleasure to host you, and we sincerely appreciate your continued loyalty.We can't wait to welcome you back for another memorable Havana Cabana!

8/10 - Boa

Mark

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 3 diárias em abr. de 2024
Resposta de Aiko em 1 de mai. de 2024
Dear Mark, Thank you for your excellent review.It's always a pleasure to host you. We hope to see you again on your next visit in Key West.

8/10 - Boa

Noemi

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
This little hotel is a hidden gem in Key West! We loved the cozy lobby, the beautiful pool areas with the bar and breakfast trucks and the very friendly, welcoming, and helpful staff! The room was clean. If you go to Key West and look for a small and charming place go to Havana Cabana!
Hospedou-se por 1 diária em abr. de 2024
Resposta de Aiko em 1 de mai. de 2024
Dear Noemi, Thank you for your excellent review.It's always a pleasure to host you, and we sincerely appreciate your continued loyalty.We can't wait to welcome you back for another memorable Havana Cabana!

10/10 - Excelente

jayne, rosemount

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
I had a great time there.
Hospedou-se por 2 diárias em abr. de 2024
Resposta de Aiko em 27 de abr. de 2024
Dear Jayne, Thank you for staying at Havana Cabana! We appreciate your feedback. We hope to see you again next time you visit Key West.

10/10 - Excelente

Nicole

Pontos positivos: Limpeza, comodidades e condições e instalações da propriedade
Amazing experience from start to finish!
Hospedou-se por 5 diárias em abr. de 2024
Resposta de Aiko em 27 de abr. de 2024
Dear Nicole, Thank you for staying at Havana Cabana! We appreciate your feedback. We hope to see you again next time you visit Key West.

10/10 - Excelente

Niels, Yardley

Viagem com família e crianças pequenas
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Awesome, awesome resort. Seriously, not a review junkie. This is a great resort in Key West
Hospedou-se por 1 diária em abr. de 2024
Resposta de Aiko em 27 de abr. de 2024
Dear Niels, Thank you for choosing to stay with us at Havana CabanaWe aim to provide every guest with a wonderful experience, so we're thrilled you enjoyed your overall visit.

10/10 - Excelente

Samuel

Viagem em grupo
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Very good group of workers, they provide good and thorough assistance.
Hospedou-se por 1 diária em abr. de 2024
Resposta de Aiko em 27 de abr. de 2024
Dear Samuel, It was a pleasure to welcome you to Havana Cabana.Our team truly is one of the best in the business, and we appreciate you highlighting the amazing service provided.We look forward to welcoming you back for many more memorable visits.

10/10 - Excelente

Susan

Pontos positivos: Serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 1 diária em abr. de 2024
Resposta de Nataly em 26 de abr. de 2024
Dear Susan,Thank you for choosing to stay with us! We are thrilled to hear you enjoyed your time here in Havana! Until next time, take care!

4/10 - Insatisfatória

Robert

Viagem a dois
Pontos positivos: Limpeza
Pontos negativos: Comodidades e condições e instalações da propriedade
Very busy hotel located on the opposite side of the island from where everyone wants to be. Great shuttle service, but it's located in a commercial area right on a busy highway. Our "ocean" view was really a highway view and we couldn't open the blinds because it's also a "parking lot" view right next to a '57 Chevy where people constantly take photos. The pool area has 14 lounge chairs and the hotel allows people to drop towels on them and never return. Not sure what the pool concierge's job description should be, but the result of this not being policed is that most of the people actually in the pool area had to stair at empty lounge chairs. Really close to a grocery store, if that's important to you.
Hospedou-se por 4 diárias em abr. de 2024
Resposta de Nataly em 25 de abr. de 2024
Dear Robert,Thank you for choosing to stay with us and for taking time out of your day to provide us feedback on your recent stay!We sincerely apologize for any issues experienced during your stay here at our property. We will take action with your experience. We hope in the future you give us another opportunity to ensure your stay is wonderful. Until next time, take care!

10/10 - Excelente

Meghan

Viagem com a família, Viagem com família e crianças pequenas
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
The pool and bar area is fabulous! We enjoyed wonderful food and drinks and the staff was wonderful. The shuttle allows for easy trips downtown. We opted for the room with a bunk bed and pull out couch for the kids and it worked out great. Hunting for curly tailed lizards and iguanas kept the boys entertained for hours. Our family of four had a blast and we can't wait to return.
Hospedou-se por 2 diárias em abr. de 2024
Resposta de Nataly em 24 de abr. de 2024
Dear Meghan,Thank you for choosing to stay with us and for taking time out of your day to provide us feedback on your recent stay!We are thrilled to hear that you and your family enjoyed your time in Havana! We hope to welcome you back on your next adventure in the Keys. Until next time, take care!

10/10 - Excelente

EDEL

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
This is an amazing place, I loved the vintage style of Cuba. Such an amazing experience
Hospedou-se por 2 diárias em abr. de 2024
Resposta de Aiko em 24 de abr. de 2024
Dear Edel, Thank you for staying with us and for your amazing review. We hope to welcome you again here ion Havana on your next visit in Key West.

4/10 - Insatisfatória

Jonathan

Viagem a dois
Pontos negativos: Limpeza, comodidades e condições e instalações da propriedade
Anyone who thinks this is a two star Hotel is mistaken. I wouldn’t even give it one Patios were 6 x 6 with the ventilation from the air conditioner blowing on you The building was filthy
Hospedou-se por 2 diárias em abr. de 2024
Resposta de Nataly em 23 de abr. de 2024
Dear Jonathan,Thank you for choosing to stay with us and for taking time out of your day to provide us feedback on your recent stay! We sincerely apologize for any issues you experienced during your stay in Havana. Our team strives for providing outstanding customer service and ensuring property needs are fulfilled. We are sorry that you did not see that during your stay with us. We hope that in the future you give us another opportunity to ensure your time in paradise is wonderful. Until next time, take care!

10/10 - Excelente

David

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
All of the staff was great ,this property is the best in key west ,from the pool to the bar all great.
Hospedou-se por 4 diárias em abr. de 2024
Resposta de Aiko em 22 de abr. de 2024
Dear David, Thank you for staying with us. We appreciate your great feedback! The whole team can't wait to welcome you back here at Havana!

6/10 - Ok

Jenny

Viagem com a família
Pontos positivos: Limpeza e condições e instalações da propriedade
Free shuttle to downtown was great. Room (premium king pool side) was good. DJ by the pool and pool was good. It's a bit out of the way if you want the downtown experience. Did not eat at hotel facilities too many other options to try. There are alot of lizards and iguana on site.
Hospedou-se por 2 diárias em abr. de 2024
Resposta de Aiko em 21 de abr. de 2024
Dear Jenny, Thank you for staying with us . We appreciate your feedback. We hope to see you again on your next visit in Key West.

10/10 - Excelente

Kyle

Viagem a dois
Pontos positivos: Comodidades e condições e instalações da propriedade
Definitely would go back!
Hospedou-se por 1 diária em mar. de 2024
Resposta de Nataly em 20 de abr. de 2024
Dear Kyle,Thank you for choosing to stay with us! We are delighted that you enjoyed your time here in Havana Cabana! We hope to welcome you back on your next adventure in the Keys! Until next time, take care!

10/10 - Excelente

Paula

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
I loved this hotel and would definitely stay here again. The staff is so friendly. Food was really good from the food truck. Great shuttle service into Key West. The rooms were cute, spacious bathroom, very comfortable beds. Nice pool area and outdoor bar.
Hospedou-se por 2 diárias em abr. de 2024
Resposta de Nataly em 20 de abr. de 2024
Dear Paula,Thank you for choosing to stay with us and for taking time out of your day to provide us feedback on your recent stay! We are thrilled that you enjoyed your time here in Havana Cabana! We are delighted to hear that you enjoyed our food and shuttle service to the downtown area!We hope to welcome you back on your next adventure in the Keys! Until next time, take care!

8/10 - Boa

Sally

Pontos positivos: Limpeza e serviço e funcionários
Pontos negativos: Condições e instalações da propriedade
I would give 5 stars but I didn’t because we had a dog and there was no pet relief station even though they say they are dog friendly. When I asked where our dog could relieve herself they pointed to the parking lot. No well trained dog would poop in a parking lot. It was uncomfortable walking 2 blocks to find a piece of grass. Otherwise we loved the place .
Hospedou-se por 2 diárias em abr. de 2024
Resposta de Nataly em 19 de abr. de 2024
Dear Sally,Thank you for choosing to stay with us and for taking time out of your day to provide us feedback on your recent stay! We are thrilled that you enjoyed your time here in Havana!We sincerely apologize that there were no designated pet relief stations here on property. We will certainly bring this matter to our management team and will further discuss it. We hope to welcome you back on your next adventure in the Keys. Until next time, take care!

10/10 - Excelente

Elizabeth

Pontos positivos: Serviço e funcionários e condições e instalações da propriedade
They have done an AMAZING job making this a Boutique hotel. Every little detail.. tiki hut, retro food truck with great food, cool vibes of the artistry in the Keys! Chris at the front desk was great as well as Christian the BOSS. There was a hiccup with our reservation & they went above & beyond to make it right with an upgrade.
Hospedou-se por 4 diárias em abr. de 2024
Resposta de Nataly em 19 de abr. de 2024
Dear Elizabeth,Thank you for choosing to stay with us and for taking time out of your day to provide us feedback on your recent stay! We are thrilled that you enjoyed your time here in Havana Cabana! We are glad to hear that Chris G and Christian were able to solve the issue during check-in and checkout. We hope to welcome you back on your next adventure in the Keys! Until next time, take care!

10/10 - Excelente

Alexandre

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Tout était parfait,
Hospedou-se por 2 diárias em abr. de 2024
Resposta de Nataly em 18 de abr. de 2024
Dear Alexandre, Thank you for choosing to stay with us and for taking time out of your day to provide us feedback on your recent stay! We are thrilled that you enjoyed your time here at our property. We hope to welcome you again on your next adventure in the Keys. Until next time, take care!

6/10 - Ok

Tasha

Viagem com a família
Pontos positivos: Serviço e funcionários
Pontos negativos: Comodidades
Will not stay again
Hospedou-se por 4 diárias em abr. de 2024
Resposta de Nataly em 20 de abr. de 2024
Dear Tasha,Thank you for choosing to stay with us and for taking time out of your day to provide us feedback on your recent stay!We sincerely apologize for any issues experienced here at our property. We hope that in the future you give us another opportunity to demonstrate our outstanding customer service and beautiful resort. Until next time, take care!

10/10 - Excelente

Maria

Viagem com a família, Viagem com família e crianças pequenas
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Everything was amazing
Hospedou-se por 3 diárias em abr. de 2024
Resposta de Aiko em 17 de abr. de 2024
Dear Maria, Thank you for staying with us. We appreciate your feedback and we hope to see you again on your next visit in Key West.

10/10 - Excelente

Doug

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
We loved our stay at the Havana Cabana
Hospedou-se por 4 diárias em abr. de 2024
Resposta de Aiko em 17 de abr. de 2024
Dear Doug, Thank you for staying with us. We appreciate your feedback and we hope to see you again on your next visit in Key West.

2/10 - Terrível

Yoanna

Pontos negativos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
I have a lot to say but I'm going to summarize it: in 3 nights we returned with two sick children. The rooms are musty and damp, the bad smell is horrible, we couldn't sleep because of the humidity and bad smell. From the first day we asked for our room to be cleaned as early as possible to see if it improved and no one came until 4 pm because I complained again. Nobody pays attention to you and they don't care. Appalling
Hospedou-se por 3 diárias em mar. de 2024
Resposta de Aiko em 17 de abr. de 2024
Dear Yoanna, Thank you for visiting us and for your feedback. We are disappointed your stay was not as expected, and we apologize for any inconvenience. Again, thank you for your comments, and we hope to welcome you back the next time you are in the area.

10/10 - Excelente

Clarita

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
We loved the hotel really nice experience
Hospedou-se por 2 diárias em abr. de 2024
Resposta de Aiko em 17 de abr. de 2024
Dear Clarita, Thank you for staying with us. We appreciate your feedback and we hope to see you again on your next visit in Key West.

10/10 - Excelente

David K.

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Staff was very friendly and accommodating.
Hospedou-se por 4 diárias em abr. de 2024
Resposta de Aiko em 17 de abr. de 2024
Dear David, Thank you for staying with us. We appreciate your feedback and we hope to see you again on your next visit in Key West.

10/10 - Excelente

Joyce

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Everything has been wonderful. Would highly recommend.
Hospedou-se por 1 diária em abr. de 2024
Resposta de Chris-Front Office Manager em 14 de abr. de 2024
We would like to extend our heartfelt gratitude for taking the time to share your kind ratings and review of Havana Cabana. Your feedback is truly appreciated and serves as a great source of motivation for our team. We are delighted to hear that you enjoyed your experience with us, and we look forward to welcoming you back for another memorable stay.Thank you once again for your support and for choosing Havana Cabana. Your satisfaction is our top priority, and we are thrilled to have exceeded your expectations.

10/10 - Excelente

Kristen

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Wonderful property and very kind.
Hospedou-se por 4 diárias em mar. de 2024
Resposta de Chris em 14 de abr. de 2024
We would like to extend our heartfelt gratitude for taking the time to share your kind ratings and review of Havana Cabana. Your feedback is truly appreciated and serves as a great source of motivation for our team. We are delighted to hear that you enjoyed your experience with us, and we look forward to welcoming you back for another memorable stay.Thank you once again for your support and for choosing Havana Cabana. Your satisfaction is our top priority, and we are thrilled to have exceeded your expectations.

10/10 - Excelente

Ioannis

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Really good, amazing staff!
Hospedou-se por 1 diária em mar. de 2024
Resposta de Chris em 14 de abr. de 2024
We would like to extend our heartfelt gratitude for taking the time to share your kind ratings and review of Havana Cabana. Your feedback is truly appreciated and serves as a great source of motivation for our team. We are delighted to hear that you enjoyed your experience with us, and we look forward to welcoming you back for another memorable stay.Thank you once again for your support and for choosing Havana Cabana. Your satisfaction is our top priority, and we are thrilled to have exceeded your expectations.

6/10 - Ok

Jessica

Pontos positivos: Limpeza
The property is nice and clean is better then the picture show. The pools is lovely with smoothie giving out . They also offer sunscreen if you forgot them. They are in the new town not at the old town if you like more quiet side. They do provide shuttle bus to go down to historic seaport so is very convenient. However I do have some down side experience. They were written they provide shuttle bus at the airport ,but when I call up to the hotel request a shuttle for my flight they said they can’t due to license issue. Then when I arrived they WiFi is completely down . I spent a whole night using my own data . And when I call the front desk they just said they system is down n have no WiFi just like that and dust it off they shoulder . I wish they can have better customer service and be more clear of how they handle the situation.didn’t do any service recovery didnt do anything!! So sad . With the money I paid for the room I think it should be better service. And when I get into my room . There was some used paper towel on the sink. So gross …. But because they told me they are sold out for the night other wise I would have change the room. If I knew these will happen I wouldn’t have paid for more to a more luxuries hotel with more professional customers service.
Hospedou-se por 3 diárias em abr. de 2024
Resposta de Nataly em 9 de abr. de 2024
Dear Jessica,Thank you for choosing to stay with us and for taking time out of your day to provide us feedback on your recent stay! We sincerely apologize for the issues you faced during your time here at our property. We will certainly inform our management team about the issues stated above. Our team strives for outstanding customer service and property cleanliness. We are sorry to hear that you did not experience that during your stay.We hope that in the future you give us another opportunity to demonstrate our outstanding customer service and property. We wish you all the best, take care!

8/10 - Boa

David, Boston

Hospedou-se por 2 diárias em mar. de 2024
Resposta de Aiko em 1 de mai. de 2024
Dear David, Thank you for your excellent review.It's always a pleasure to host you. We hope to see you again on your next visit in Key West.

10/10 - Excelente

DAINEYIS

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
excelente todo
Hospedou-se por 2 diárias em mar. de 2024
Resposta de Chris em 7 de abr. de 2024
Thank you So Much for kind Rating

8/10 - Boa

Christine

Viagem com família e crianças pequenas
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Die Baustelle vorm Haus war sehr laut, zumal die Balkontür sehr hellhörig war. Alles andere war super, ein klasse Hotel! Toll auch, dass im Pool Schwimmreifen etc. für die Kinder zur Verfügung gestellt werden. Top!
Resposta de Nataly em 5 de abr. de 2024
Dear Christine,Thank you for choosing to stay with us and for taking time out of your day to provide us feedback on your recent stay! We sincerely apologize if you experienced any loud sounds emitting from the construction next door. We will discuss this issue with management.We are thrilled that you were able to enjoy your stay here in paradise! We hope to welcome you on your next adventure in the Keys. Until next time, take care!

10/10 - Excelente

Mai

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Absolutely gouges place and friendly staff service . I’m looking forward to back again
Hospedou-se por 1 diária em abr. de 2024
Resposta de Nataly em 4 de abr. de 2024
Dear Mai,Thank you for choosing to stay with us and for taking time out of your day to provide us feedback on your recent stay! We are thrilled that you enjoyed your stay here in paradise! We hope to welcome you on your next adventure in the Keys! Until next time, take care!

10/10 - Excelente

Catherine

Hospedou-se por 4 diárias em mar. de 2024
Resposta de Aiko em 24 de abr. de 2024
Dear Catherine, Thank you for staying with us. We appreciate your review. We hope to welcome you again here in Havana on your next visit in Key West.

10/10 - Excelente

Julie

Viagem em grupo
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Fabulous property! The staff is very accommodating and friendly. The shuttle service to Duval is very convenient. Would definitely stay again.
Hospedou-se por 4 diárias em mar. de 2024
Resposta de Nataly em 3 de abr. de 2024
Dear Julie,Thank you for choosing to stay with us and for taking time out of your day to provide us feedback on your recent stay! We are thrilled that you enjoyed your time here in Havana! We look forward on welcoming you back on your next adventure in the Keys. Until next time, take care!

10/10 - Excelente

Rohit

Viagem com a família, Viagem com família e crianças pequenas
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
We enjoyed the property and especially the service provided by all the staff. The pool was great for the kids and the play area as well. Had time to play connect 4 and Jenga life size in a relaxed environment. Chris G, Aiko, Jesse, Ron and Blanca were all fantastic. Valentina the bartender and other bartenders were friendly and accommodating.
Hospedou-se por 3 diárias em mar. de 2024
Resposta de Chris em 2 de abr. de 2024
Thank you for your wonderful review! We are thrilled to hear that you enjoyed your stay and that our staff provided exceptional service. We're delighted that you and your kids had a great time at the pool and play area. We'll be sure to pass along your kind words to Chris G, Aiko, Jesse, Ron, Blanca, Valentina, and the rest of our team. We hope to welcome you back again soon!

10/10 - Excelente

Donna

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Fabulous stay! Staff was excellent. Room was clean. Pool area beautiful and great little unexpected surprises every few hours! Loved it and will return!
Hospedou-se por 2 diárias em mar. de 2024
Resposta de Chris em 2 de abr. de 2024
Thank you for your fantastic review! We're delighted to hear that you had a fabulous stay with us. It's wonderful to know that you found our staff excellent, the room clean, and the pool area beautiful. We're glad you enjoyed the unexpected surprises! We can't wait to welcome you back on your next

4/10 - Insatisfatória

Miranda, Hillsboro

Viagem com a família, Viagem com família e crianças pequenas
Pontos positivos: Serviço e funcionários
Pontos negativos: Limpeza e condições e instalações da propriedade
The room was musty, like it had previously been inder water and then dried. The room doors were cracked and warped like previous water damage that had just been painted over. Beds were terrible. Only thing noce about the place was the pool. The room we were in was righr next to the pool, that was a mistake. Had noisy peiple walking past and hitting the door all night. The curtains in the room let in all the light. Just not what you woyld expect spending 350 dollars a night.
Hospedou-se por 2 diárias em mar. de 2024
Resposta de Chris em 2 de abr. de 2024
Thank you for sharing your feedback with us. We apologize for the issues you experienced during your stay. Your comments are valuable to us, and we will address them with our team to ensure improvements are made. We regret that your room did not meet your expectations, and we will work to rectify these issues for future guests. We appreciate your input and hope to have the opportunity to provide you with a better experience in the future.

10/10 - Excelente

Marlynda

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Great stay, friendly staff and good housekeeping!
Hospedou-se por 5 diárias em mar. de 2024
Resposta de Chris em 2 de abr. de 2024
hank you for your wonderful review! We are thrilled to hear that you had a great stay and that our staff provided friendly service. We're glad you were pleased with the housekeeping as well. We appreciate your feedback and look forward to welcoming you back on your next visit!