Terraço/pátio

Avaliações de The Kennebunk Inn

2.5 out of 5
The Kennebunk Inn
45 Main St, Kennebunk, ME

Avaliações

7,6

Boa

Nota 10 - Excelente. 207 de 609 avaliações" "
Nota 8 - Boa. 187 de 609 avaliações" "
Nota 6 - Ok. 122 de 609 avaliações" "
Nota 4 - Insatisfatória. 57 de 609 avaliações" "
Nota 2 - Terrível. 36 de 609 avaliações" "

8,4/10

Limpeza

8,2/10

Serviço e funcionários

7,4/10

Comodidades

7,4/10

Condições e instalações da propriedade

8,0/10

Cuidado com o meio ambiente

Avaliações

6/10 - Ok

Jillian

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
The inn is cute and clean. Our shower had zero water pressure. I wouldn’t recommend ladies washing their hair. It was loud in the morning with other guests coming down the stairs and walking around. The staff was very friendly.
Hospedou-se por 1 diária em mai. de 2024

10/10 - Excelente

Stephanie

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
.
Hospedou-se por 1 diária em mai. de 2024

10/10 - Excelente

Cassandra

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Charming
Hospedou-se por 1 diária em mai. de 2024
Resposta de Angela Arena, Guest Relations em 17 de mai. de 2024
Dear Cassandra: Thank you for taking the time to post a review. We are so happy you enjoyed your stay with us!

6/10 - Ok

Emily, Bath

Viagem de negócios
Pontos positivos: Limpeza e serviço e funcionários
The hotel was nice, the front clerk was kind, and the room was very clean. The bed in room 10 was AWFUL. It sagged on both sides and felt like I was laying on straw that was covering bare coils that were on top of a trampoline. If you sat on the side of the bed, you were then practically sitting on the floor. The hotel is also very loud-it’s a cool building but if you’re a light sleeper it could be a nightmare without a sound machine. I also didn’t love the lack of security at the property; the back door remains unlocked all night but there isn’t someone manning the front desk (from what I could tell).
Hospedou-se por 1 diária em abr. de 2024
Resposta de The Kennebunk Inn Team em 13 de abr. de 2024
Thank you for sharing your feedback. We appreciate hearing how we can approve our guests experience. We do have staff on-site 24/7, and we do recommend that guests contact our in-house staff immediately should they have any issues with their roooms so we can ensure your satisfaction during your stay.

10/10 - Excelente

Cheryl

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Excellent property. Staff were attentive and informative of the location. There were homemade cookies and free coffee/tea/hot chocolate in the reception!
Hospedou-se por 1 diária em mar. de 2024
Resposta de Angela Arena, Guest Relations. em 7 de abr. de 2024
Thank you, Cheryl! We are so glad you enjoyed your stay with us!

4/10 - Insatisfatória

Amanda

Hospedou-se por 2 diárias em fev. de 2024
Resposta de Angela Arena, Guest Relations. em 21 de mar. de 2024
Hi Amanda! Thank you for taking the time to leave a review. Please let us know how we could have improved your stay with us.

10/10 - Excelente

pamela

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Room was very comfortable and plenty of space, front door personnel was very friendly and helpful in recommending places to go in the area. Would highly recommend.
Hospedou-se por 1 diária em dez.. de 2023
Resposta de The Kennebunk Inn Team em 11 de jan. de 2024
Thank you, Pamela! We appreciate your feedback.

10/10 - Excelente

Samantha

Pontos positivos: Serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 1 diária em dez.. de 2023
Resposta de The Kennebunk Inn Team em 11 de jan. de 2024
Thank you! We hope you'll stay with us again soon!

10/10 - Excelente

Judith

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Very charming Inn. Quiet, very comfortable, and friendly. Love the little tavern in the Inn.
Hospedou-se por 2 diárias em dez. de 2023
Resposta de The Kennebunk Inn Team em 11 de jan. de 2024
Thank you, Judith! We're so glad you enjoyed your stay with us.

8/10 - Boa

Linda

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Hospedou-se por 1 diária em dez.. de 2023
Resposta de The Kennebunk Inn Team em 11 de jan. de 2024
Thank you for leaving a review! We'd love to hear more about how we could have turned that 4 into a 5.

10/10 - Excelente

Susan

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
I has a wonderful old-fashioned feel. I know they were aware of me but left me alone unless I asked. I would have loved a fridge in my room!
Hospedou-se por 4 diárias em nov.. de 2023
Resposta de The Kennebunk Inn Team em 3 de dez. de 2023
We're so glad you enjoyed your stay with us! When you come again, we recommend upgrading to a king room for the refrigerator.

10/10 - Excelente

Mary, Bronxville

Hospedou-se por 1 diária em nov. de 2023
Resposta de The Kennebunk Inn Team em 11 de jan. de 2024
Thank you, Mary!

6/10 - Ok

Frank

Viagem com a família
Pontos negativos: Comodidades e condições e instalações da propriedade
price
Hospedou-se por 1 diária em nov. de 2023
Resposta de The Kennebunk Inn Team em 3 de dez. de 2023
Thank you for leaving a review. We would love to know more about why you left the rating you did.

10/10 - Excelente

Brandon

Hospedou-se por 1 diária em nov. de 2023
Resposta de The Kennebunk Inn Team em 3 de dez. de 2023
Thank you!

8/10 - Boa

Viajante verificado

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 2 diárias em out. de 2023
Resposta de The Kennebunk Inn Team em 3 de dez. de 2023
Thank you! We'd love to hear more about how we could turn that 8 into a 10!

10/10 - Excelente

Chris

Viagem a dois
Pontos positivos: Comodidades
We were genuinely surprised and impressed with our suite, the accommodations, the staff, and the history of the Inn. It instantly became one of our favorite places to stay. We’ll stay there again every time we’re in the area.
Hospedou-se por 1 diária em out. de 2023
Resposta de Adam M. em 25 de out. de 2023
Thank you for your kind words. We are always happy to hear that our historic Inn has become a favorite location among our guests. We look forward to seeing you again!

2/10 - Terrível

Jan, Brooklyn

Viagem com a família
Pontos negativos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
We had no heat for our stay and no coffee in the morning on either morning. There is never anyone at the desk to talk to about anything. There is a Pickleball court immediately beside the Inn so you get to listen to people play Pickleball all day and into the night. And then the town itself appears to only be open from Wed on. Also the pictures on Expedia are nothing like the rooms which are shabby at best. The worst.
Hospedou-se por 2 diárias em out. de 2023
Resposta de The Kennebunk Inn Team em 30 de out. de 2023
Thank you for sharing your thoughts. According to our front desk staff, they interacted with you many times throughout your two-night stay, including assisting you with adjusting the heat in your room and helping you with coffee in the morning. We are next door to a pickleball court. The town very strictly monitors the hours of pickleball so as not to interfere with our guests' enjoyment of their stay. The pictures on Expedia are pictures of the exact room you stayed in and they are recent pictures. I'm sorry you did not enjoy the room.If you are looking for a bit more excitement, we recommned you do not visit tourist towns during their off-peak season. There are many restuarants and shops open all throughout the week, but there is more activity in town on the weekends and in the summer.

10/10 - Excelente

David

Hospedou-se por 1 diária em out. de 2023
Resposta de The Kennebunk Inn Team em 3 de dez. de 2023
Thank you! We're glad you enjoyed your stay with us!

10/10 - Excelente

Allison

Viagem em grupo
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 1 diária em out. de 2023
Resposta de The Kennebunk Inn Team em 30 de out. de 2023
Thank you! We're glad you enjoyed your stay!

8/10 - Boa

Marnie

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 1 diária em out. de 2023
Resposta de The Kennebunk Inn Team em 30 de out. de 2023
Thank you for staying with us! We hope you'll visit us again and give us an opportunity to earn that 10/10 rating.

4/10 - Insatisfatória

Ed

Viagem com a família
Pontos positivos: Limpeza
Pontos negativos: Serviço e funcionários, comodidades e condições e instalações da propriedade
Bathroom door did not close. Noisy. Heard people in hallways . Limited space for personal effects in bathroom. This is a very old property that needs some updating. Coffee was empty in the morning.
Hospedou-se por 1 diária em out. de 2023
Resposta de The Kennebunk Inn Team em 30 de out. de 2023
Thank you for sharing your thought with us. We appreciate the feedback as it will help us continue to improve!

10/10 - Excelente

Yvonne

Viagem em grupo
Pontos positivos: Limpeza e comodidades
Cute place. Reservation guy was super friendly and helpful.
Hospedou-se por 1 diária em out. de 2023

10/10 - Excelente

Jonathan

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 2 diárias em jul. de 2023
Resposta de The Kennebunk Inn Team em 13 de out. de 2023
Thank you Jonathan, we are so happy that you enjoyed your stay with us!

6/10 - Ok

Grant

Viagem com a família, Viagem com família e crianças pequenas
Pontos negativos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
This place is really hard with kids. The walls are thin and every step is really creaky. Needs major updating - the bathrooms are old, there is no microwave or updated technology ie. TVs or outlets. Significantly under staffed and the manager wouldn’t even reach out to us in a pinch. If you want food that is like great value brand then order it… The best part is the location and it’s proximity to cool shops and food. There is so much potential in its old charm, it just hasn’t been executed well.
Hospedou-se por 4 diárias em set. de 2023
Resposta de The Kennebunk Inn Team em 7 de out. de 2023
We're sorry to hear you were dissatisfied with your stay. We do our best to clearly communicate what amenities are in each room type. All rooms have TVs and outlets and many have microwaves. In the future, when staying in a historic Inn, we recommend double checking that the room you've booked has the amenities that you require for your stay.

4/10 - Insatisfatória

Gardner, WASHINGTON

Pontos negativos: Serviço e funcionários e condições e instalações da propriedade
I planned staying at the inn for 3 nights. I checked out after the second night due to hurricane lee approaching and the governor's Emergency declaration. Unfortunately, the inn would not reimburse me for my third night work.
Resposta de The Kennebunk Inn Team em 7 de out. de 2023
Thank you for staying with us. We do not offer refunds for weather, but we do allow guests to use a credit for a future stay should they need to change their reservation due to inclement weather.

8/10 - Boa

Lisa

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Nice Town and Good Accommodations
It was good. Nice town and good accommodations. The bakery behind the Inn is a must. I would return.
Hospedou-se por 1 diária em set. de 2023
Resposta de The Kennebunk Inn Team em 7 de out. de 2023
Thank you for staying with us! We're glad you enjoyed your stay. We look forward to hosting you again.

10/10 - Excelente

Cheryl

Viagem a dois
Pontos positivos: Limpeza, comodidades e condições e instalações da propriedade
Quaint building. Great location.
Hospedou-se por 1 diária em set. de 2023
Resposta de The Kennebunk Inn Team em 7 de out. de 2023
Thank you! We're glad you enjoyed your stay with us. Please come again!

4/10 - Insatisfatória

Roslyn

Hospedou-se por 1 diária em set. de 2023
Resposta de The Kennebunk Inn Team em 7 de out. de 2023
This reservation was canceled and the guest did not stay with us.

10/10 - Excelente

Thomas

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 2 diárias em ago. de 2023
Resposta de The Kennebunk Inn Team em 7 de out. de 2023
Thank you! Please visit again!

6/10 - Ok

Ebru

Viagem em grupo
Pontos positivos: Serviço e funcionários e condições e instalações da propriedade
Safe place
Hospedou-se por 2 diárias em set. de 2023
Resposta de The Kennebunk Inn Team em 7 de out. de 2023
Thank you for staying with us and leaving a review. Please let us know how your stay could have improved!

6/10 - Ok

Gregory

Pontos negativos: Condições e instalações da propriedade e conforto do quarto
Disappointed
Front desk leaving at our arrival key’s left at front desk so self check in all public doors open at all times no security no phone in room no refrigerator ice in small bags no ice bucket peeling paint loud in window air conditioning running toilet no usb outlets closet amoire was so big stuck out into room almost blocking bathroom door I realize it’s a very old building but was disappointed pictures made room look better than it was
Hospedou-se por 1 diária em ago. de 2023
Resposta de The Kennebunk Inn Team em 2 de set. de 2023
Thank you for taking the time to share your thoughts. We have done our best to accurately represent our Inn through pictures and descriptions. We do have staff on site at all times to address issues that may come up. We encourage guests to let us know about issues you are encountering so we can help to remedy the issue.

8/10 - Boa

Jennifer

Viagem a dois, Viagem com animais de estimação
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Nice stay for a night. Was great that we could bring our dogs, very nice staff. But may be time to replace the bed and the very flat pillows. Was not a physically comfortable stay
Hospedou-se por 1 diária em ago. de 2023
Resposta de The Kennebunk Inn Team em 29 de ago. de 2023
Thank you for your staying with us! We appreciate your feedback very much.

10/10 - Excelente

Margaruite

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 2 diárias em ago. de 2023
Resposta de The Kennebunk Inn Team em 29 de ago. de 2023
Thank you, Margaruite!

6/10 - Ok

Émilie

Viagem em grupo, Viagem a dois
Pontos negativos: Serviço e funcionários, comodidades e condições e instalações da propriedade
Petite déception sur l’état de l’ensemble du « Inn ». Ne pas se fier sur les photos présenter ni sur le site web. Les chambres et installations manquent d’amour ☹️ Il y a un certain charme, mais pour ce prix c’est décevant.
Hospedou-se por 2 diárias em ago. de 2023
Resposta de The Kennebunk Inn Team em 29 de ago. de 2023
Thank you for sharing your feedback. We have done our best to represent our Inn accurately. We're sorry that you felt it was not accurate. Best of luck to you in your future travels!

8/10 - Boa

Jessica

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
The king 2 bedroom suite was perfect for our family of 4, so our 16 year old could have his own room. Overall the room was clean and spacious. There were 3 TVs, one in each room, which was nice and unexpected. The staff texts before your arrival and lets you know when your room is due to be clean, we loved having that modern communication from a historic inn. The inn was old but charming, and it was clear recent cosmetic updates were made. Overall we were happy with our stay, the room and ease of check in/check out. The tavern had delicious apps and cocktails but we rarely saw other patrons in it. I would strongly recommend an upgrade to the matresses and pillows. The bed was extremely firm and the mattress creaked whenever you moved on it. We all found the beds difficult to sleep on. A nicer pillowtop mattress and upgraded pillows would go a long way. There is a pickleball court right beside the inn and although the AC drowns out the noise from it, i can imagine the noise would bother me outside of summer. It was busy everyday of the week with people playing from 8am to as late as 10pm. Ending on a positive note, having a clean suite with two bedrooms and a living area was wonderful, that was honestly difficult to find for a similar price in the area.
Hospedou-se por 4 diárias em ago. de 2023
Resposta de The Kennebunk Inn Team em 19 de ago. de 2023
Thank you for taking the time to leave such a detailed response. Your feedback is truly valuable to us as we work to improve the guest experience. We hope you'll stay with us again!

10/10 - Excelente

Shannon

Viagem com animais de estimação
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
I came to town for a wedding, the inn was much more affordable than anything in Kennebunkport and was an easy quick drive to get to where I needed to be. They are very pet friendly, with free treats at the front desk. I'd definitely stay here again! And having a delicious bakery right behind doesn't hurt either!
Hospedou-se por 2 diárias em ago. de 2023
Resposta de The Kennebunk Inn Team em 19 de ago. de 2023
Thank you for staying with us! We're glad you enjoyed your stay.

8/10 - Boa

Jim

Viagem com a família
Pontos positivos: Limpeza e serviço e funcionários
Hospedou-se por 3 diárias em ago. de 2023
Resposta de The Kennebunk Inn Team em 2 de set. de 2023
Thank you for leaving a review!

10/10 - Excelente

Loyd

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 3 diárias em jul. de 2023
Resposta de The Kennebunk Inn Team em 19 de ago. de 2023
Thank you! We're glad you enjoyed your stay with us!

10/10 - Excelente

Phyllis, Littleton

Viagem a dois
Pontos positivos: Limpeza e serviço e funcionários
We stayed at the Kennebunk Inn for two nights. The two members of your staff, Megan and Adrian, made our stay more delightful. We were sad that there was no dining room, and your tavern had very limited hours. You might want to update that you’re renovating the dining room on your website. That being said, we will definitely be back.
Hospedou-se por 2 diárias em jul. de 2023
Resposta de The Kennebunk Inn Team em 19 de ago. de 2023
Thank you so much for your feedback! I'll be sure to pass your kind words on to Meagan and Adrian.

6/10 - Ok

Jay

Pontos negativos: Condições e instalações da propriedade
The air conditioner in the room was too loud and the air blew towards you while in bed. It was difficult to sleep under those conditions.
Hospedou-se por 2 diárias em jul. de 2023
Resposta de The Kennebunk Inn Team em 19 de ago. de 2023
Thank you for sharing your feedback.

8/10 - Boa

Viajante verificado

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 2 diárias em jul. de 2023
Resposta de The Kennebunk Inn Team em 19 de ago. de 2023
Thank you for leaving a review!

8/10 - Boa

Linda, Coraopolis

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Very clean, staff friendly and helpful. As a retired person being placed on the third floor without an elevator made carrying even a small suitcase up the stairs very difficult.
Hospedou-se por 2 diárias em jun. de 2023
Resposta de The Kennebunk Inn Team em 5 de jul. de 2023
Thank you for leaving a review!

10/10 - Excelente

Kimberly

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Nice quiet spot. Comfortable old charming building. Would stay there again.
Hospedou-se por 2 diárias em jun. de 2023
Resposta de The Kennebunk Inn Team em 24 de jun. de 2023
Thank you! We're so glad you enjoyed your stay with us. Please come again!

4/10 - Insatisfatória

David

Pontos negativos: Serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Ugh
It is an old inn, they have tried to update it but have failed. Up to 10 mins of running the water to get hot water. Bathrooms are just one step up from a porta potty. I don't not recommend this Inn.
Hospedou-se por 3 diárias em jun. de 2023
Resposta de The Kennebunk Inn Team em 15 de jun. de 2023
Thank you for leaving a review. We're sorry that you did not enjoy your stay. While we think your statement about our restrooms is false, we do understand that a stay in a historic Inn is not for everyone and there are things that may be frustrating to a guest who is more accustomed to a modern hotel. We hope you find what you're looking for in all your future travels!

6/10 - Ok

Jeremy

Viagem com a família
Pontos negativos: Conforto do quarto
Hospedou-se por 7 diárias em mai. de 2023
Resposta de The Kennebunk Inn Team em 15 de jun. de 2023
Thank you for your leaving a review. We'd love to hear more about how we could have improved your stay.

4/10 - Insatisfatória

Lynzi

Viagem a dois
Pontos positivos: Limpeza
Pontos negativos: Serviço e funcionários e condições e instalações da propriedade
There are a few key factors that make this property a 2/5. Firstly, they don’t actually have a bar or restaurant. There used to be both, but they are no longer running. That was one of the amenities I looked forward to, so I was disappointed to see the restaurant and bar sat vacant. Secondly, the woman at the front desk was neither friendly nor helpful when we had questions or needed something. Lastly, the room just wasn’t great. The bed was super uncomfortable. I didn’t sleep well the entire time I was there. The sink in the bathroom was so low I had to hunch over to use it. Just not ideal. To be honest, the only saving grace for this hotel isn’t even in the hotel itself. It’s the Boulangerie out back. There’s an amazing bakery across the parking lot that I highly recommend. I really liked rolling out of bed and grabbing breakfast there.
Resposta de The Kennebunk Inn Team em 15 de jun. de 2023
Thank you for sharing your thoughts. I'm sorry to hear that you didn't sleep well during your stay. That can make for a frustrating stay. We appreciate the feedback regarding our staff and we will work to improve our training to enhance the guest experience. Best of luck to you in your future travels!

8/10 - Boa

Maria

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
The Inn is very clean and the staff very friendly. The location is great. The restaurant is closed, so they dont offer breakfast and that was kind of a turnoff. They didn't disclose it does not have an elevator, we got a 3erd floor room and I have trouble going up stairs, all the first floor rooms were booked and they had an available one on the 2nd floor but they wanted to charge us more money for it, so they were not very accommodating in that sense.
Hospedou-se por 1 diária em mai. de 2023
Resposta de The Kennebunk Inn Team em 15 de jun. de 2023
Thank you for sharing your thoughts with us. We're glad you enjoyed your stay. Our first floor rooms do book up quickly, so we recommend booking well in advance to make that request.

8/10 - Boa

Michael

Viagem com a família
Pontos positivos: Limpeza e serviço e funcionários
Nice old inn
Hospedou-se por 1 diária em mai. de 2023
Resposta de The Kennebunk Inn Team em 15 de jun. de 2023
Thank you! We'd love for you to stay again and give us the chance to earn that 5th star!

10/10 - Excelente

Jose Pablo

Viagem com família e crianças pequenas
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
There was a confussion when we got there as they gave us a different room than the one on the photos. But after talking to the person in charge, we got the room. Everything else worked great!
Hospedou-se por 1 diária em abr. de 2023
Resposta de The Kennebunk Inn Team em 5 de mai. de 2023
Thank you for your kind review! I'm glad we could fix the error for you. Please visit again!

4/10 - Insatisfatória

Thomas

Pontos negativos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 1 diária em mar. de 2023
Resposta de The Kennebunk Inn Team em 11 de mar. de 2023
Thank you for leaving a review.