Hotéis em Kelso - Longview, WA

"The ground floor room was clean except for an awful pet (dog) smell. I was told it was not a pet room but the smell of dog urine was overwhelming. They could not accommodate moving us to another room. They had housekeeping spray the room which helped somewhat but soon wore off. They did not make up our room after the 2nd night, so we had to get towels from reception. The reception staff were polite and tried to help. The hotel manager was useless in this situation and was more interested in...

"Great tub!"

"The staff were so friendly and accommodating. We had a whole baseball team here and they made sure all of our needs were met! The kids had a great weekend."

"Room was very adequate. Breakfast was good. Service was great. Only issue was the room was a little stuffy. We opened the window and got fresh air into room. We would definitely stay there again."

"Everything was very good the night clerk was very helpful"

"Staff was nice, bathroom could use updating, wish they would have cleaned the room a little more often"

"The room could have been better. The pillows were lumpy and I found a couple of bugs in the room. The staff was friendly and helpful."

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"Rugular / ruim"

"The outside is well maintained. The room was not as clean as I would have liked. The floors were sticky. Looks like they are trying to renovate some of the rooms."

"It was a nice place to stay and served our needs for the days we were there. The shower curtain rod was a little weak and the internet was slightly unreliable, but the room was clean, the staff was nice, and there were complimentary cookies and coffee/tea/hot chocolate in the lobby which were appreciated. The breakfast was also very good."

"When we arrived, the front desk told us our reservation had been cancelled due to "over booking". I made the reservation 2 months in advance. Never received notice that it had been cancelled. The woman at the front desk was not friendly at all and didn't offer any help or compassion about our reservation being cancelled. That left us with NO place to stay and no available hotel rooms local. Probably a blessing in disguise as it looked like this hotel was more of month to month place for the...

"The staff was friendly. Exceptional breakfast. Would stay again!"

"Quiet, nice. Parking a little Tight . Good hours on breakfast."

"Front desk staff was polite and very professional."

"Bom custo beneficio, confortável e ótimo atendimento!"

"This hotel is conveniently located of the highway, the rooms were clean, and the free breakfast had multiple options. There were multiple boys and girls ball teams there so it was noisy, loud voices, slamming room doors, and water from the pool being tracked into the hallway and elevator. The teens were unsupervised in the pool. The ground of the hotel were beautifully landscaped and maintained."

"My poor rating is the poor quality / price rating. This motel is over rated, probably due to the location. The reason for my poor rating is that the motel was not willing to cater for gluten free breakfast, not replied to pre-arrival request to cater for some basic gluten free options. No effort at all and only poor excuses when addressed. Shame. With some focused customer experience approach, they could have made a heck of a difference."