Terraço/pátio

Avaliações de Hotel Shambala

4 out of 5
Hotel Shambala
Bansbari Road, Near Narayan Gopal Chowk, Maharjung, Bansbari, Kathmandu

Avaliações

9,4

Extraordinária

Nota 10 - Excelente. 103 de 147 avaliações" "
Nota 8 - Boa. 37 de 147 avaliações" "
Nota 6 - Ok. 4 de 147 avaliações" "
Nota 4 - Insatisfatória. 1 de 147 avaliações" "
Nota 2 - Terrível. 2 de 147 avaliações" "

9,6/10

Limpeza

9,4/10

Serviço e funcionários

9,6/10

Comodidades

9,2/10

Condições e instalações da propriedade

9,4/10

Cuidado com o meio ambiente

Avaliações

10/10 - Excelente

Viajante verificado

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Wonderful hotel. Super friendly and helpful staff, infinity pool, comfortable room and bed, amazing breakfast and very good food and drinks in general
Hospedou-se por 2 diárias em set. de 2019
Resposta de Front Office Executive em 2 de out. de 2019
Dear Anonymous, Thank you so much for your feedback. We are pleased to lean that you had a wonderful stay with us at Hotel Shambala. We have gladly noted your kind compliment towards the room, bed,food,infinity pool and our attentive associates.We greatly appreciate your effort to write us positive feedback. We shall be looking forward to welcome you again in our prominent property.Best Regards, Sumin Bhandari

10/10 - Excelente

Silvio

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Extraordinary!
Was very good. No complain. Extraordinary!!
Hospedou-se por 5 diárias em jun. de 2018
Resposta de Krishna em 13 de jul. de 2018
Dear Valued Guest, Thank you very much for your generous review and ratings. We hope to welcome you back soon! Best Regards, Team Shambala

10/10 - Excelente

Silvio

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
extraordinary
extraordinary !!!
Hospedou-se por 3 diárias em jun. de 2018
Resposta de Krishna em 13 de jul. de 2018
Dear Guest, We appreciate your generaous feedback! Hope to see you soon. Best Regards, Team Shambala

10/10 - Excelente

Silvio

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
The perfect place to stay
very nice stay. Clean hotel, great service.
Hospedou-se por 5 diárias em jun. de 2018
Resposta de Krishna em 13 de jul. de 2018
Dear Guest, We appreciate your generous feedback! Hope to see you soon. Best Regards, Team Shambala

10/10 - Excelente

John

Viagem com a família
The staff was friendly, helpful. My wife and I caught a cold and the hotel staff called a doctor, and when the prescription order was received, went and bought the medicines and brought them to our room, and continuously checked up on us. The hotel restaurant had a good selection on its menu of local and western foods, all tasty. The buffet breakfast was superb
Hospedou-se por 1 diária em fev. de 2024
Resposta de Bedant Rayamajhi | Front Office Mana em 9 de fev. de 2024
Dear John,Warm Greetings from Hotel Shambala!!!!We at hotel Shambala are very delighted to know that you had a very comfortable stay with us. We couldn't thank you enough for your lovely reviews on all outlets, our services and the mostly importantly our Shambala family who catered all the needs that you required for. These feedbacks will always be the center of our excellence and a motivational aspects to grow more.It was a pleasure to have you stay with us and we look forward to welcoming you back soon.With Regards,

10/10 - Excelente

LEE

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Fabulous rooftop terrace/infinity pool to relax after sightseeing/hiking. Staff were all very friendly and helpful - when I needed to leave at 6am for an early flight, they not only booked me a taxi using an app with local discount applied, but also opened the entire hot and cold breakfast buffet an hour early, just for me. Amazing service
Resposta de bedant Rayamajhi | Front Office Manager em 8 de jan. de 2024
Dear Lee,Greetings Hotel shambala !!!Thank you for your splendid review on our Hotel, food and our staff. It gives us immense pleasure to move forward to achieve more memorable experiences with more attention to our guest experiences which is our Shambala set vision. We thank you for your review and we hope you would choose to stay with us again in the days to come for more memories to create from.With regards,

10/10 - Excelente

thomas

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Staff was great, friendly and helpful
Hospedou-se por 5 diárias em nov.. de 2023
Resposta de Bedant Rayamajhi | Front Office Manager em 18 de nov. de 2023
Dear Thomas,Greetings from Hotel Shambala!!Thankyou for choosing to stay with us nevertheless we couldn’t be even more great full for the wonderful review. Hope to welcome you again in the near future.

10/10 - Excelente

Takashi

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
とても良いサービスでみんなフレンドリーでした。朝食も美味しかったです。また利用したいし、友達にも紹介したいと思います。
Hospedou-se por 4 diárias em nov.. de 2023
Resposta de bedant Rayamajhi | Front Office Manager em 16 de nov. de 2023
Dear Mr. Takashi,Warm greetings from Hotel Shambala !!!!!Thank you for your splendid review on our Hotel, food and our staff. It gives us immense pleasure to move forward to achieve more memorable experiences with more attention to our guest experiences which is our Shambala set goal, vision, values and our commitment to always go on that extra mile to cater and to provide a true Nepalese hospitality from the heart.When ever your future trail leads to Nepal you are always welcome to stay at our property and we would be ever ready to serve you with every need you crave for.With Regards,

10/10 - Excelente

jamyang, Rhinebeck

Pontos positivos: Serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 2 diárias em nov.. de 2023
Resposta de bedant Rayamajhi | Front Office Manager em 10 de nov. de 2023
Dear Jamyyang,Thank you for your review.

8/10 - Boa

Jitka, Hagatna

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Solid property. Good value for money. I didn’t have a chance to try out the spa. Breakfast was very respectable with a nice omelet station and plenty of fruit and options. Rooftop bar had a nice pianist one night and the view of the mountains is gorgeous. You need a sweater up there and the water is freezing so you won’t be lingering. Location: about 35 min from airport and reasonable to go seeing local attractions like Boudanath and others. Overall pleased with it.
Hospedou-se por 2 diárias em nov.. de 2023
Resposta de bedant Rayamajhi | Front Office Manager em 6 de nov. de 2023
Dear Jitka,Greetings from Hotel Shambala !!!We are very delighted to note that you very much enjoyed your stay with us and we are very great full for your wonderful review. Your appreciation towards our staff and the service has been well noted, which is based on our values and principle set by Shambala which is always to cater needs of every guest in the best possible way.We hope to create more memories at Shambala which lasts for life time. Being said that we are always eager to welcome you in the future.With Regards,

10/10 - Excelente

Abi

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
We had the pleasure of staying one night at Hotel Shambula. After a very long and stressful journey to Nepal we arrived at noon and checked in. But unfortunately, our airline misplaced our baggage so we had a long day of waiting ahead of us. The hotel staff were so incredibly helpful and supportive from the beginning, checking with the airport for us on the status of where are bags were and what not. The hotel operations manager himself even escorted/drove us back to the airport to collect our bags when they finally arrived in Nepal late in the evening! The hotel itself was lovely, clean and had beautiful decor. The overall vibe really helped calm us in our hours of feeling very unsettled, given our situation that we were in all day. The roof bar and pool had absolutely amazing views and had a great selection of drinks and some nice things to eat and the restaurant downstairs had a good selection of local and international dishes to cater to all tastes with a lovely outside terrace, full of beautiful flowers to sit in and have drinks after dinner. We have a few more days back in Katmandu in a week or so, and hope to stay again! We really can’t thank you enough for your smiles and kindness. Highly recommend staying here!
Hospedou-se por 1 diária em nov. de 2023
Resposta de bedant Rayamajhi | Front Office Manager em 2 de nov. de 2023
Dear Abi,Greetings from Hotel Shambala !!!We are very delighted to note that you very much enjoyed your stay with us and we are very great full for your wonderful review. Your appreciation towards our staff and the service has been well noted, which is based on our values and principle set by Shambala which is always to cater needs of every guest in the best possible way.We hope to create more memories at Shambala which lasts for life time. Being said that we are always eager to welcome you in the future.With Regards,

10/10 - Excelente

RYOSUKE

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 12 diárias em set. de 2023
Resposta de bedant Rayamajhi | Front Office Manager em 21 de set. de 2023
Dear Ryosuke,Greetings from Hotel Shambala!!Foremost thank you for choosing to stay with us and also we are very pleased for your review.

10/10 - Excelente

Rose

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 5 diárias em jul. de 2023
Resposta de Bedant Rayamajhi | Front Office Manager em 8 de ago. de 2023
Dear Ms. Rose,Greetings from Shambala !!Thank you for reviewing us. Hope to welcome you again.With Regards,

10/10 - Excelente

RYOSUKE

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
スタッフも親切丁寧でネパールで一番快適なホテルだと思います。
Hospedou-se por 7 diárias em abr. de 2023
Resposta de Bedant Rayamajhi | Front Office Manager em 7 de mai. de 2023
Dear Ryosuke,Thank you very much for your wonderful review.

10/10 - Excelente

Viajante verificado

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 3 diárias em abr. de 2023
Resposta de Bedant Rayamajhi | Front Office Manager em 4 de mai. de 2023
Dear Guest,Thank you for the review

10/10 - Excelente

Sharon, Valrico

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Staff is superb
Hospedou-se por 1 diária em fev. de 2023
Resposta de Bedant Rayamajhi | Front Office Manager em 2 de mar. de 2023
Dear Sharon,Thank you for the wonderful review.With Regards,

8/10 - Boa

Scott

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
The service was excellent.
Hospedou-se por 4 diárias em fev. de 2023
Resposta de Bedant Rayamajhi | Front Office Manager em 26 de fev. de 2023
Dear Mr. ScottThank you for the wonderful review.

10/10 - Excelente

Atsushi

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
カトマンズのホテルと言えば、
とても居心地の良いホテルでした。また行きます!
Hospedou-se por 2 diárias em jan. de 2023
Resposta de Bedant Rayamajhi | Front Office Manager em 24 de jan. de 2023
Dear Mr. Atsushi,Greetings from Hotel Shambala We thank you for your generous review and we would be more than happy to welcome you back again.With Regards,

10/10 - Excelente

SAMIR

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Good hospitality,Good food. Will visit again. Thank you for a good time shambala.
Resposta de Bedant Rayamajhi | Front Office Manager em 22 de dez. de 2022
Dear Mr. Samir,Greetings from Hotel Shambala!!We were glad to note that you had a wonderful stay with and really enjoyed our hospitality.Please be assured that we will be ever ready to welcome you again in the future.With Regards,

10/10 - Excelente

Jeff

Hospedou-se por 1 diária em dez.. de 2022
Resposta de Bedant Rayamajhi | Front Office Manager em 19 de dez. de 2022
Thank you for the review.

8/10 - Boa

LEON

Hospedou-se por 10 diárias em nov.. de 2022
Resposta de Bedant Rayamajhi | Front Office Manager em 6 de dez. de 2022
Thank you for the review.

10/10 - Excelente

Sudeepto

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Hospedou-se por 1 diária em nov. de 2022

10/10 - Excelente

??

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
スタッフの対応も丁寧でとても快適でした。
Hospedou-se por 7 diárias em nov.. de 2022
Resposta de Bedant Rayamajhi | Front Office Manager em 27 de nov. de 2022
We are thankful for your generous review.

10/10 - Excelente

Azalea

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Hospedou-se por 7 diárias em out. de 2022

10/10 - Excelente

Jon

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 7 diárias em abr. de 2022
Resposta de Bedant Rayamajhi | Front Office Manager em 1 de set. de 2022
Dear Jon,Thank you for your wonderful review.

10/10 - Excelente

Keita

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
チャクラパットチョークに近く交通のアクセスの良い立地です。内装もシックで清潔感があります。屋上階にはプールがあり夜景も綺麗です。決してハイグレードホテルではありませんが、日本人旅行者でも高望みしなければ十分満足できるのではないでしょうか。エアコンと温水はちゃんと出ますが停電はします。Wi-Fiは高速ですが停電時は止まります。 スタッフに頼むと帰国時PCR テストのため近くのクリニックから職員を呼んでくれます。一人2000ルピーで結果は6時間後メールに届きます。厚労省指定の書式とは違うので説明が必要です。スタッフに頼むとccmcと合わせてプリントアウトしてくれました。
Hospedou-se por 3 diárias em ago. de 2022
Resposta de Bedant Rayamajhi | Front Office Manager em 21 de ago. de 2022
Dear Keita,Warm greetings from Hotel Shambala !!We are very glad to know that you had a wonderful stay with us here at Shambala. Your detailed review on us has been a milestone achievement after reading all the small details that has been well placed for which we are very much obliged. Once again we thank you for choosing to stay with us and we hope that if you ever travel to Nepal Hotel Shambala will always be eager to welcome you again.With Regards,

10/10 - Excelente

Raghunath

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Clean, efficient, helpful staff, good service.
Hospedou-se por 1 diária em jun. de 2022
Resposta de Bedant Rayamajhi | Front Office Manager em 17 de jun. de 2022
Thank you for your wonderful review Mr. Raghunath

10/10 - Excelente

Anand

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
nicw
Hospedou-se por 1 diária em mai. de 2022
Resposta de Bedant Rayamajhi | Front Office Manager em 11 de jun. de 2022
Thank you for the review

10/10 - Excelente

Lesley Adrienne

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Very happy with this hotel. Staff were extremely helpful especially Pawan a t the front desk.I liked the rooftop bar/lounge which had a great view over the city.
Hospedou-se por 1 diária em abr. de 2022
Resposta de Bedant Rayamajhi | Front Office Manager em 2 de mai. de 2022
Dear Ms. Lesley, Greetings from Hotel Shambala!!!!! We are very glad to know that you had a wonderful stay with us and moreover our associate Mr. Pawan's effort has paid off well on your stay with us. We hope to welcome you again in the near future. With Regards

10/10 - Excelente

Alan

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Great hotel. Alan and Claire
The hotel could not have been more welcoming. From manager to desk staff, restaurant staff to cleaners this hotel had the most efficient and friendly staff I have ever encountered. Superb facilities including a lovely roof top swimming pool. Food was delicious and location very good. Highly recommended.
Hospedou-se por 5 diárias em abr. de 2022
Resposta de Bedant Rayamajhi | Front Office Manager em 19 de abr. de 2022
Dear Mr. Alan and Ms. Claire, Greetings from hotel Shambala !!!! Thank you for the wonderful review. We are very pleased to know that you had a pleasant stay with us. We always try to aim to provide a comfortable, seamless and memorable stay to all our guests. We hope to welcome you again and thank you once again for choosing to stay with us. Regards,

10/10 - Excelente

Stewart

Viagem em grupo
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Great hotel
Great food service and room. Have re booked as a result
Hospedou-se por 2 diárias em jan. de 2022
Resposta de Bedant Rayamajhi | Front Office Manager em 12 de fev. de 2022
Dear Mr. Stewart Thank you so much for taking out your valuable time to review on us. We are more than happy to know that your stay at Shambala was pleasant. We shall be looking forward to welcome you again at Hotel Shambala in near future.

8/10 - Boa

Anand

Pontos positivos: Limpeza, serviço e funcionários e conforto do quarto
Overall a good experience
Friendly staff. Nice rooms. Good location. Minor hiccups in billing. I was disappointed that the pool was closed for renovation. Breakfast was adequate. Excellent Spa.
Hospedou-se por 1 diária em nov. de 2021
Resposta de Front Office Executive em 21 de nov. de 2021
Dear Anand, Thank you so much for taking out your valuable time to review us. We are pleased to learn that your stay with us was comfortable and memorable. We have duly noted your kind compliment towards the Hotel, rooms, location, breakfast, Spa and our attentive associates. We extend our sincere apologies that you had to encounter billing issues due to the technical glitches. Thank you once again for your feedback. We look forward to welcome you again whenever travel bring you back to kathmandu. Best Regards, Sumin Bhandari

10/10 - Excelente

Luz

Hospedou-se por 3 diárias em jul. de 2021
Resposta de Front Office Executive em 16 de nov. de 2021
Dear Luz, Thank you so much for letting us know your experience staying at Hotel Shambala. We are thrilled learn that your stay with us was pleasant and comfortable. We shall be looking forward to welcome you soon in our prominent property. Thanking you. Best Regards, Sumin Bhandari

10/10 - Excelente

Sangita

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Hospedou-se por 1 diária em jan. de 2021
Resposta de Front office Executive em 10 de jan. de 2021
Dear Ms. Sangita, Thank you so much taking out your valuable time to review us. We are pleased to learn that your stay with us was great and comfortable. Thank you once again for rating us five star. We shall be looking forward to welcome you again in our prominent property in a very near future. Best Regards Sumin Bhandari

2/10 - Terrível

Pamela

Hospedou-se por 1 diária em abr. de 2020
Resposta de Front Office Executive em 6 de ago. de 2020
Dear Pamela, Thank you so much for your feedback. We extend our sincere apology for not meeting your expectation. We request you to kindly write us back in brief about the experience you encountered so that we can take necessary action and improvisation. Hoping forward to welcome you again and change your perception about us because the experience is you had is not what we deliver. Best Regards, Sumin Bhandari

10/10 - Excelente

RebeccaHeartfly, San Diego, California

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
This was my first visit to Nepal & Kathmandu. After traveling over 38-hrs from the United States & being solo, this was the perfect hotel for me to arrive at, relax & have a meal on the rooftop & get a massage. It was my home base for my first 3 nts in Nepal until my other American colleagues arrived & we all traveled together to different cities. I loved this hotel & would be highly likely I will stay there again upon arrival to this city on my next trip to Kathmandu, Nepal. Thank you!
Hospedou-se por 2 diárias em fev. de 2020
Resposta de Front Office Executive em 13 de mar. de 2020
Dear RebeccaHeartfly, Thank you so much for sharing us your overall experience staying at Hotel Shambala. We are pleased to learn that your stay with us was comfortable and memorable. We have gladly noted your kind compliment towards the Hotel, room, food and massage. Thank you so much for your wonderful reviews and ratings. We shall be looking forward to welcome you again in not so distant future. Best Regards, Sumin Bhandari

10/10 - Excelente

Viajante verificado

Viagem com família e crianças pequenas
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Very good customer service but hotel facilities is ok. 4 star hotel but 5 star customer service.
Hospedou-se por 4 diárias em jan. de 2020
Resposta de Front Office Executive em 2 de fev. de 2020
Dear Wotif, Thank you so much for sharing us your experience staying at Hotel Shambala. We are pleased to learn that you delighted with our hospitality. We shall be looking forward to welcome you again in our prominent property whenever travel brings you back to kathmandu. Best Regards, Sumin Bhandari

10/10 - Excelente

chenyang

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 5 diárias em dez. de 2019
Resposta de Front Office Executive em 23 de jan. de 2020
Dear Chenyang, Thank you so much for your wonderful ratings. We are pleased to learn that you stay with us was pleasant. We shall be looking forward to welcome you again in our prominent property. Best Regards, Sumin Bhandari, Front Office Executive

8/10 - Boa

Viajante verificado

Viagem em grupo
Pontos positivos: Limpeza, comodidades e condições e instalações da propriedade
Nice & comfortable boutique hotel for a great price. Down the street from US Embassy and embassy district. They provide a free shuttle to Thamel but you need to book a day in advance. We were disappointed that they didn't tell us we had to book ahead so we didn't actually get to take advantage of this. Read the fine print!!!! Restaurant served decent food. Breakfast buffet is just OK, nothing special. But lunch & dinner options were good. The infinity pool is indeed spectacular especially on a clear day. They do not provide free airport pickup. A regular Taxi ride to/from airport is about $6.
Hospedou-se por 2 diárias em nov.. de 2019
Resposta de Front Office Executive em 6 de dez. de 2019
Dear Anonymous, Thank you so much for sharing us your experience staying at Hotel Shambala. We are pleased to learn that your stay with us was comfortable and pleasant. We are located at the short distance to the embassy and city center. A day prior reservation for free shuttle is required to make the proper arrangement of transport. However, we provide free shuttle if our vehicle is available at the requested moment. We are pleased to inform you that keeping our guest request and comfort in consideration, we are planning to add free shuttle in a daytime as well.Thank you so much for your constructive feedback. We shall be looking forward to welcome you again in our prominent property whenever travel brings you back to kathmandu. Best Regards, Sumin Bhandari

8/10 - Boa

Sarah

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
I was disappointed with the free shuttle ride to Thamel. It only runs once a day and you have to book it 24 hours in advance. The room was very clean and modern and the bed was very comfortable.
Hospedou-se por 2 diárias em nov.. de 2019
Resposta de Front Office Executive em 28 de nov. de 2019
Dear Sarah, Thank you so much for your feedback. We are pleased to learn that you like the room and found it clean and comfortable. The policy to book free shuttle a day in advance is to ensure proper arrangement and kindly be informed that we are working to add few more free shuttle to Thamel within a day. Thank you so much for your suggestion. We really appreciate it. Looking forward to welcome you again in our prominent property. Best Regards, Sumin Bhandari

8/10 - Boa

Michael, München

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Schöne, geräumige Zimmer, sehr schöne Restaurants mit guter Auswahl an Getränken und Essen
Hospedou-se por 1 diária em nov. de 2019
Resposta de Front Office Executive em 11 de nov. de 2019
Dear Michael, Thank you so much for your feedback. We are pleased to learn that you had comfortable and delightful stay with us at Hotel Shambala. We have duly noted your compliment towards the rooms, foods and services. Thank you once again for your warm reviews. We shall be looking forward to welcome you again in our prominent property whenever travel brings you back to kathmandu. Best Regards,Sumin Bhandari, Front Office Executive

10/10 - Excelente

Viajante verificado

Viagem em grupo
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Attractive, comfortable & had all the amenities. A refuge of sanity and repose—the perfect place to come into off the road.
Hospedou-se por 1 diária em out. de 2019
Resposta de Front Office Executive em 17 de out. de 2019
Dear Anonymous, Thank you so much for your feedback. We are pleased to learn that you had a comfortable and memorable stay with us at Hotel Shambala. We have duly noted your kind compliment towards the Hotel, room, amenities and ambiance. Thank you once again for your reviews and ratings. Looking forward to welcome you again in our prominent property. Best Regards, Sumin Bhandari, Front Office Executive

10/10 - Excelente

Viajante verificado

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
perfect place with perfect food
great
Hospedou-se por 1 diária em out. de 2019
Resposta de Front Office Executive em 9 de out. de 2019
Dear Anonymous, Thank you so much for your feedback. We are pleased to learn that you had a pleasant stay with us at Hotel Shambala. Hope to welcome you again in our prominent property. Best Regards, Sumin Bhandari

10/10 - Excelente

Viajante verificado

Pontos positivos: Limpeza e serviço e funcionários
Good value for money. Very clean and staff were very polite and went out thete way to help you.
Hospedou-se por 7 diárias em set. de 2019
Resposta de Front Office Executive em 12 de set. de 2019
Dear Anonymous, Thank you for your feedback and 5/5 ratings. We are so very delighted to learn that you had a pleasant and comfortable stay with us. We have duly noted your kind compliment towards the Hotel and our attentive associates.Our team members always goes extra miles to meet our guest expectation which we pride on them. Thank you once again for your wonderful review. Looking forward to welcome you again in our prominent property. Best Regards, Sumin Bhandari

10/10 - Excelente

Viajante verificado

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Easy check in/out process. Friendly staff. Clean rooms.
Hospedou-se por 1 diária em set. de 2019
Resposta de Front Office Executive em 12 de set. de 2019
Dear Anonymous, Thank you so much for your reviews. We are pleased to learn that you had a great experience staying with us at Hotel Shambala. It is such an overwhelming feeling to know that our associates took good care of yours and fulfilled all your requirements.Thank you once again for your feedback. We shall be looking forward to welcome you again in our prominent property in near future. Best Regards, Sumin Bhandari

10/10 - Excelente

Viajante verificado

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Visitors or tourists at the pool disturb to take a photo
Hospedou-se por 1 diária em set. de 2019
Resposta de Front Office Executive em 9 de set. de 2019
Dear Anonymous, Thank you so much for your feedback and 5/5 ratings.We are very sorry to know that you had difficulties in taking picture. In such cases, if you would have told our associates right at the moment then we could have solved it by then. In-spite of that we believe you had a great experience.Thank you once for your reviews. We shall be looking forward to welcome you again in our prominent property in near future. Best Regards, Sumin Bhandari

10/10 - Excelente

Raag, Seattle, WA

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Great hotel with a great rooftop pool and view. The restaurant also had some really good food.
Hospedou-se por 1 diária em ago. de 2019
Resposta de Front Office Executive em 2 de set. de 2019
Dear Raag, Thank you so much for your review. We are so delighted to read that you had a pleasant stay with us at Hotel Shambala. We have gladly noted your kind compliment towards the Hotel, infinity pool and food. Thank you once again for your wonderful reviews. We shall be looking forward to welcome you again in our prominent property whenever travel brings you back to Kathmandu. Best Regards, Sumin Bhandari

10/10 - Excelente

Viajante verificado

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Nice clean place. Staff very helpful. I was able to leave 2 luggages there free of charge and returning a few days to stay for 1 more night.
Hospedou-se por 1 diária em ago. de 2019
Resposta de Front Office Executive em 31 de ago. de 2019
Dear Anonymous, Thank you so much for your feedback. We are pleased to learn that you had a pleasant stay with us at Hotel Shambala. We have gladly noted your kind compliment towards the Hotel, staff and facilities. Thank you once again for your wonderful reviews. We shall be looking forward to welcome you again in our prominent property. Best Regards, Sumin Bhandari

10/10 - Excelente

Deep

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Boutique style property. Rooms and the other areas are well maintained and very clean. Staff is very friendly and professional. Exceptional service in the restaurants. The Roof top bar is a highlight with a infinity pool overlooking the city and mountains.
Hospedou-se por 1 diária em ago. de 2019
Resposta de Front Office Executive em 5 de ago. de 2019
Dear Deep, Thank you so much for your positive feedback. We are pleased to learn that you had pleasant and comfortable stay with us at Hotel Shambala. We have gladly noted your kind compliment towards the rooms, service, infinity pool and our professional associates. Thank you once again for your wonderful reviews and ratings. We shall be looking forward to welcome you again in our prominent property whenever travel brings you back to Kathmandu. Best Regards, Sumin Bhandari

2/10 - Terrível

Ezzaze

Viagem com a família
Pontos negativos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Location is good but the things inside room to use was too bad. Star hotels should have better atleast. Thats like a normal hotel
Hospedou-se por 1 diária em jul. de 2019
Resposta de Front Office Executive em 4 de ago. de 2019
Dear Ezzaze, Thank you so much for your feedback. We extend our sincere apology for the unpleasant experience you had to encounter during your stay. Please be informed that,we offers one of the best quality and varieties of amenities which five star property use in its rooms. However, We strongly believe on enhancing and improving our guest experience so to obtain the highest level of guest satisfaction, requesting you to kindly explain in brief and assists us on identifying the core issues . On positive note, We are happy to learn that you like the location and surroundings. Thank you so much for bringing the issues in our attention. We are looking forward to welcome you again in our prominent property and showcase our best hospitality. Best Regards,Sumin Bhandari