Férias para Kapaeloa

Chech in eficiente e com a simpatia de Gerhaniah (Gee). Todos os atendentes muito prestativos, comodidade de oferecerem café e água no hall da entrada do hotel. Localização PERFEITA, podendo realizar passeios todos a pé aos arredores ❓

It rained the whole time we was there, other than that it was amazing stay!

The location is definitely the hotel’s strongest point. Cleanliness is also excellent in the room. That said, it is absolutely unacceptable for a hotel nowadays to claim that there is “no internet.” The explanation given was that the internet provider was having issues, and that this had been going on since December. The response was always the same: “We spent hours on the phone with the provider and they don’t know what is happening.” According to the staff themselves, this problem had already lasted for over a month. Internet is a basic service, just like hot water in the shower. Not having it is simply not an option. If one provider is not working, the hotel must hire another one. It is that simple. This is not a problem that should ever be pushed onto the guest. Front desk service is also very poor. There is little to no professionalism or courtesy, with the exception of one staff member who usually works the night shift and was genuinely polite. At check-in, we were received by a man who literally threw things at us: the pen was tossed across the counter, the paperwork was thrown, and even the room key was not handed over but thrown as well. Perhaps this feedback will help him understand that this behavior is not “cool” or casual, it is rude and unacceptable. You do not throw things at guests. The hotel itself is very unattractive. The room is functional and serves its basic purpose. Choose this if you are in a budget wallet.

Staff incrível. Equipe da recepção e limpeza sempre prestativos. Localização primorosa. Segunda vez que ficamos no hotel e ficaremos novamente

Hotel perfeito Quarto com a melhor vista para o Lago do Hilton, e para os fogos de artifícios de sexta feira. Quarto grande, super confortável, banheiro ótimo e cama super aconchegante. Várias opções para comer dentro do hotel.