Ferros/tábuas de passar roupa, Wi-Fi de cortesia, roupa de cama

Avaliações de Econo Lodge Kansas City Downtown North

2 out of 5
Econo Lodge Kansas City Downtown North
2232 Taney St, North Kansas City, MO

Avaliações

6,6
Nota 10 - Excelente. 170 de 903 avaliações" "
Nota 8 - Boa. 273 de 903 avaliações" "
Nota 6 - Ok. 189 de 903 avaliações" "
Nota 4 - Insatisfatória. 136 de 903 avaliações" "
Nota 2 - Terrível. 135 de 903 avaliações" "

6,8/10

Limpeza

7,4/10

Serviço e funcionários

5,6/10

Comodidades

6,4/10

Condições e instalações da propriedade

5,8/10

Cuidado com o meio ambiente

Avaliações

2/10 - Terrível

Marcus

Viagem com a família
Pontos positivos: Serviço e funcionários
Pontos negativos: Limpeza e conforto do quarto
Não Recomendo!
Não recomendo! O staff foi ótimo, mas as condições de limpeza e estado de conservação do quarto estavam péssimos. O cheiro dentro do quarto era insuportavel, um misto de mofo com cigarro. Pelo valor que paguei na tarifa com certeza encontraria acomodação melhor.
Hospedou-se por 1 diária em ago. de 2022

8/10 - Boa

Shana

Pontos positivos: Limpeza, condições e instalações da propriedade e conforto do quarto
Isolado
O hotel em si não é mau, mas fica em uma área isolada. Perto de uma Highway, é complicado o uso de transporte publico. Além disso, a área é bastante deserta.

10/10 - Excelente

Eniuce, Brasil

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Excellent!
Everything was wonderfull! Great hospitality! The breakfast é very good by the price!

4/10 - Insatisfatória

Malik

Hospedou-se por 2 diárias em abr. de 2024
Resposta de Manager em 1 de mai. de 2024
Hello Malik,We're sorry to hear that your experience didn't meet expectations. Please feel free to reach out to us directly to discuss any specific concerns you may have so we can address them accordingly. We value your feedback and hope to have the opportunity to welcome you back in the future.

2/10 - Terrível

Jared

Viagem em grupo
Pontos negativos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Bed bugs!!! Do not stay here even though it’s cheap. Smells like marijuana and run down. Elevator is broken, zero breakfast. This place needs to be shut down.
Hospedou-se por 2 diárias em abr. de 2024
Resposta de Manager em 23 de abr. de 2024
Hello Jared, Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience even with limited staffing. We are working hard to improve our provided services and hope you will return to experience them with a future stay.

6/10 - Ok

Thaddeus

Pontos positivos: Limpeza e condições e instalações da propriedade
I was kinda blindsided by a$30 early check in charge.
Hospedou-se por 1 diária em abr. de 2024
Resposta de Manager em 19 de abr. de 2024
Hello Thaddeus, Early check-in fees are a standard practice in the industry to ensure room availability. We advise guests to review the hotel policies for transparency on charges. If you have any concerns, please reach out to our management for further assistance. Thank you for sharing your feedback with us.

2/10 - Terrível

Steven

Viagem em grupo
Pontos negativos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
I reserved a 2 queen bed room, upon arrival @ 1030pm at night, was given access to a single queen bed room with zero available assistance from the woman behind the service desk. Do not stay here
Hospedou-se por 1 diária em abr. de 2024
Resposta de Kaitlin Morgan, Director of Operations em 17 de abr. de 2024
Hi Steven.. Thank you for taking the time to make me aware of this situation. I am deeply sorry that you had this experience and I will address this matter with my front desk staff immediately.

4/10 - Insatisfatória

Nury

Pontos negativos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 3 diárias em abr. de 2024
Resposta de Manager em 19 de abr. de 2024
Hello Nury, We're sorry to hear that your experience didn't meet your expectations. Please feel free to contact us directly to discuss any concerns you may have had during your stay. We value your input and would love the opportunity to address any issues.

6/10 - Ok

Jeremy

Hospedou-se por 1 diária em abr. de 2024
Resposta de Manager em 17 de abr. de 2024
Hello Jeremy, We appreciate you choosing our hotel for your stay. If you have any further feedback to share with us, please do not hesitate to reach out. We value all guest experiences and strive to improve.

8/10 - Boa

Craig, Stansbury Park

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Great staff. Room was clean except for the chair, which was really filthy. Comfortable bed, quiet, walking distance to restaurants.
Hospedou-se por 1 diária em abr. de 2024
Resposta de Manager em 11 de abr. de 2024
Hello Craig, Thank you for your feedback on the cleanliness of your room. We're pleased to hear that you found our staff great and enjoyed our comfortable and quiet accommodations within walking distance to restaurants. We appreciate your detailed comments and will share them with our team for further review.

2/10 - Terrível

Tara

Viagem em grupo
Pontos negativos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
DO NOT STAY AT THIS PLACE…I wish I could post the pictures. The property must have recently in the last year or so been updated to a more modern style decor in the rooms. It would be nice if it was cleaned and maintained properly but that is definitely not the case. The headboard was caked with grease from someone’s head and there were streaks where it was halfway cleaned. The floors hadn’t been swept or mopped. The bathroom was so disgusting with the toilet seat stained with cigarette burns. Dirt caked in the shower. The sink was clogged by Idek what. And to top it all off the window was busted out. The phone in the room didn’t work, the elevator and ice machine were out of order and we didn’t even have a trash can in the room. The doors leading outside were always kept propped open so anyone including people who weren’t staying could enter the place. It was sketchy. When we told the housekeeper she “told” us how to work the phone and didn’t address any other issues. lol the phone still didn’t work. And they charged a $100 deposit upon check-in lol. Apparently those deposits don’t actually get used to fix the issues that happen in the rooms. I did end up getting my deposit back the day after checkout.
Hospedou-se por 1 diária em abr. de 2024
Resposta de Manager em 10 de abr. de 2024
Hello Tara, We are sorry to hear about your experience during your stay with us. We take all feedback seriously and will address the concerns you have raised with our team for further review. Your comments will help us improve our services for all future guests. Thank you for bringing this to our attention.

4/10 - Insatisfatória

Jazmin

Viagem em grupo
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Booked a two queen bed room and upon arrival they only had a single king bed room for me. Talked to the person at the front desk about it and he asked me for a couple hours to see if he could get one and clean it up for me but I was only in town for the night for an event so I didn’t have the time. Just wished I could get what I had paid for and booked.
Hospedou-se por 1 diária em abr. de 2024
Resposta de Manager em 9 de abr. de 2024
Hello Jazmin, We apologize for the inconvenience you experienced during your stay. Our team aims to accommodate all guest preferences but is sometimes limited by availability. We recommend reaching out to our management team directly to address any further concerns you may have regarding your reservation. Your feedback helps us improve our service for future guests.

2/10 - Terrível

PRASHANTH REDDY

Pontos negativos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 1 diária em mar. de 2024
Resposta de Manager em 3 de abr. de 2024
Hello PRASHANTH REDDY, We are sorry to hear that your experience did not meet your expectations. Please feel free to reach out to us with any feedback so we can address any issues you encountered during your stay.

6/10 - Ok

Diana

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
This is the 2nd time in a row I've stayed here and been given a room that wasn't ready for me. 1 had someone in it and the other door was open had just been pained
Hospedou-se por 1 diária em mar. de 2024
Resposta de Manager em 31 de mar. de 2024
Hello Diana,We appreciate you choosing to stay with us again and regret any inconvenience caused. Your feedback is valuable to ensure a better experience for future stays. We recommend contacting our management team directly to address your concerns further. Thank you for bringing this to our attention.

6/10 - Ok

Jazmin

Viagem em grupo
Pontos positivos: Limpeza e serviço e funcionários
The shower drain clogged within seconds.
Hospedou-se por 1 diária em mar. de 2024
Resposta de Manager em 29 de mar. de 2024
Hello Jazmin, We regret to hear about the inconvenience you experienced with the shower drain. Your feedback has been noted for our continuous improvement in service quality. Please reach out to our management team to address any further concerns.

2/10 - Terrível

Alex

Hospedou-se por 3 diárias em mar. de 2024
Resposta de Manager em 17 de abr. de 2024
Hello Alex, We're sorry to hear you didn't fully enjoy your stay. Please feel free to contact us with more details about your experience so we can address any concerns.

2/10 - Terrível

Ann

Viagem com a família
Pontos negativos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
This was an awful experience. I went to check in and the place looked disgusting. They wanted $100 deposit even though they had my credit card. I’ve never paid a deposit in my life. My room was on the third floor and elevator was broken. I can not do stairs because of health reasons and it was never stated there was no elevator. I made a call and was told I would not be charged since I wasn’t going to stay. The card was manually keyed in the next day. Now I’m have called to get my credit and have been told I will be contacted and haven’t been. I would never, ever recommend this place. I better get my credit or I’ll have to take other measures.
Hospedou-se por 1 diária em mar. de 2024
Resposta de Manager em 24 de mar. de 2024
Hello Ann,We apologize for any inconvenience you experienced during your stay. Deposits are a standard procedure and we strive to communicate all relevant information accurately. We regret the inconvenience regarding the elevator and the miscommunication about charges. Please reach out to our management directly to address any further concerns you may have.

6/10 - Ok

Erica

Pontos positivos: Serviço e funcionários
Hospedou-se por 1 diária em mar. de 2024
Resposta de Manager em 22 de mar. de 2024
Hello Erica,We appreciate you choosing to stay with us and hope you had an overall pleasant experience. If you wish to share any insights for improvement, please feel free to contact us directly.

4/10 - Insatisfatória

Curtis

Pontos negativos: Comodidades
Nothing ....alarm clock is busted.1 of the storm windows busted out cable is out no tv.and this doesn't tell onyour web site but the also charge a $100.00 deposit after you are here.i will never stay here again.
Hospedou-se por 1 diária em mar. de 2024
Resposta de Kaitlin Morgan, Director of Operations em 19 de mar. de 2024
Hi Curtis!I am so sorry to hear about your experience at our hotel. I was not made aware of these issues until I read your review. I placed a work order in to maintenance to take care of the alarm clock, television, and window. I have also reached out to Expedia to verify that our deposit notification is on their reservation confirmation and the assured me that they notify all guests of the deposit as part of their reservation confirmation.

2/10 - Terrível

caden

Pontos negativos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 1 diária em mar. de 2024
Resposta de Manager em 6 de mar. de 2024
Hello caden, We're sorry to hear that your experience didn't meet expectations. Please don't hesitate to contact us directly to discuss any specific concerns you may have. Your satisfaction is our top priority.

6/10 - Ok

Sandra

Viagem em grupo
Pontos positivos: Serviço e funcionários
Pontos negativos: Limpeza, comodidades e condições e instalações da propriedade
A lot of homeless in the area, looked like people who use illicit drugs and women who sell sexual services stayed there, smelled terribly of smoke, didnt feel too safe. We asked to be moved to higher floor just in case someone tried to break in through window.
Hospedou-se por 1 diária em fev. de 2024
Resposta de Manager em 6 de mar. de 2024
Hello Sandra, We take all feedback seriously and will address your concerns with our team for future improvements. Please know that your safety is our top priority, and we appreciate you bringing this to our attention.

6/10 - Ok

King

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
No more deposits
Hospedou-se por 4 diárias em fev. de 2024
Resposta de Manager em 5 de mar. de 2024
Hello King, We appreciate your feedback regarding deposits. Should you have any further concerns, please reach out to our management team.

2/10 - Terrível

Shonda

Viagem de negócios
Pontos negativos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
I stayed at this Econo Lodge on a recent business trip for a writing conference at the convention center. After I checked in and was given my room key on the 3rd floor, Rm. 321, I asked where the elevator was, and I was told it was "out of service." I couldn't believe that because I have a sciatica nerve issue and a herniated disk, which makes it difficult and painful for me to walk and climb stairs. I asked for another room and was told all the rooms were booked. You can imagine how upset I was. I slowly, painfully climbed the stairs to my room and saw this monstrous vacuum cleaner right outside my door. When I closed the door and attempted to lock it, the 2nd safety lock was broken. When I attempted to take a shower, I discovered that there was no shower handle but a rusty screw I had to struggle, using a towel to turn it on, so I didn't cut my fingers. In the early morning, I was woken up by birds chirping and knocking about in the heater box unit. I thought they were about to fly into the room as I worked on my conference presentation. Did I mention the blanket smelled bad? I took pictures of everything, called the hotel to ask for a refund. The receptionist said, call Expedia to get a refund. I called Expedia, they called the hotel and the hotel said, no refund. What's going on here?? A run-around?? Is this a lawsuit waiting to happen? Needless to say, I still would like a full refund.
Hospedou-se por 1 diária em fev. de 2024
Resposta de Manager em 24 de fev. de 2024
Hello Shonda, I'm truly sorry to hear about the challenges you encountered during your recent stay with us. Your feedback is essential, and I will ensure these concerns are shared with the appropriate team members for their immediate attention and necessary improvements. For any reimbursement inquiries, I recommend reaching out to our management team directly for further assistance.

6/10 - Ok

Jessica N

Viagem com família e crianças pequenas
Pontos positivos: Limpeza e serviço e funcionários
It does the job
Hospedou-se por 1 diária em fev. de 2024
Resposta de Manager em 22 de fev. de 2024
Hello Jessica N, We appreciate you taking the time to share your feedback with us. If there are any specific areas where we can improve, please feel free to reach out to our management team directly. Thank you for choosing to stay with us, and we hope to welcome you back in the future.

10/10 - Excelente

King

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Everything was neat and clean
Hospedou-se por 2 diárias em fev. de 2024
Resposta de Manager em 22 de fev. de 2024
Hello King,We are delighted to hear that you found our hotel neat and clean. Your feedback is greatly appreciated! Thank you for choosing to stay with us and we hope to welcome you back in the future.

10/10 - Excelente

Jamie

Viagem de negócios
Pontos positivos: Serviço e funcionários, comodidades e condições e instalações da propriedade
Cheap clean rooms
Hospedou-se por 1 diária em fev. de 2024
Resposta de Manager em 20 de fev. de 2024
Hello Jamie,We are pleased to hear that you found our rooms to be clean during your stay. Our team works hard to provide a comfortable and welcoming environment for all our guests. Your feedback is valuable to us as we strive to maintain high standards. Thank you for sharing your experience with us.

10/10 - Excelente

Kayla

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Very nice staff and very clean rooms
Hospedou-se por 1 diária em fev. de 2024
Resposta de Manager em 17 de fev. de 2024
Hello Kayla,Thank you for your kind words regarding our friendly staff and sparkling clean rooms. We are thrilled to hear that you had a positive experience during your stay with us. Your feedback is greatly appreciated, and it means a lot to our team. We hope to welcome you back in the future for another enjoyable stay.

2/10 - Terrível

Beau

Pontos negativos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Power did not work in the room upon checking it. Power went out again later in the night, and after waiting an hour for maintenance I was told that it would not be fixed till the morning.
Hospedou-se por 1 diária em jan. de 2024
Resposta de Manager em 3 de fev. de 2024
Hello Beau, Thank you for bringing this to our attention. We apologize for the inconvenience you experienced with the power in your room. Our team strives to promptly resolve any maintenance issues, however, on occasion, the timeline for repairs may extend. Please reach out to our management team directly to discuss your concerns further.

8/10 - Boa

Rebecka

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 1 diária em jan. de 2024
Resposta de Manager em 1 de fev. de 2024
Hello Rebecka,Thank you for choosing our hotel for your stay. We appreciate your rating and we hope you had a pleasant experience. If you have any specific feedback or suggestions, please don't hesitate to reach out to us directly. We value your input and would love to hear from you.

10/10 - Excelente

Viajante verificado

Hospedou-se por 1 diária em jan. de 2024
Resposta de Manager em 31 de jan. de 2024
Dear Guest,Thank you for choosing our hotel for your stay! We're thrilled to hear that you had such a fantastic experience with us. We hope to have the pleasure of welcoming you back again soon.

6/10 - Ok

Lane

Hospedou-se por 2 diárias em jan. de 2024
Resposta de Manager em 29 de jan. de 2024
Hello Lane,We're sorry to hear that your experience at our hotel was not excellent. We encourage you to reach out to us directly to share any feedback you may have, so that we can address any issues and improve our service. Thank you for choosing our hotel, and we hope to have the opportunity to welcome you back in the future.

6/10 - Ok

Christina

Pontos positivos: Limpeza, serviço e funcionários e conforto do quarto
I must say the rooms are pretty clean which you wouldn’t expect from walking in the entrance. They requested cash for the deposit and showed us the atm which i thought was weird . They offer free breakfast but it has been out of order the whole week . We saw a random women passed out in the hallway with a bottle of vodka . We are in a situation we have stayed in a couple hotels in the area this one is on the nicer side but the customers are kind of sketchy. It is nice to have a microwave fridge and ironing board
Hospedou-se por 5 diárias em jan. de 2024
Resposta de Manager em 27 de jan. de 2024
Hello Christina, Thank you for taking the time to share your feedback. We're glad to hear that you found our rooms clean and equipped with useful amenities. Regarding the deposit, we apologize for any inconveniences caused. Our hotel policy ensures the safety and security of our guests. We apologize for the temporary inconvenience with the breakfast and appreciate your understanding. We take security seriously and have measures in place to address such incidents. We appreciate your kind words about our facilities and hope to welcome you again in the future.

6/10 - Ok

Ericka

Viagem com a família
I did like the room. I was not happy to watch cartoons all night, the remote control did not work. They may want to vacuum the carpet in the hallway and sweep the floors in the room.
Hospedou-se por 1 diária em jan. de 2024
Resposta de Manager em 27 de jan. de 2024
Hello Ericka, Thank you for sharing your feedback with us. We apologize for any inconvenience you experienced with the remote control and the cleanliness of the hallway and room. We appreciate your suggestions and will pass them onto our team for improvement.

2/10 - Terrível

Masibindi

Viagem com a família, Viagem com família e crianças pequenas
Pontos negativos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Walls had dried blood, dirty linens, and walked in to a needle poked in the chair. Druggies all in that hotel.
Hospedou-se por 2 diárias em jan. de 2024
Resposta de Manager em 25 de jan. de 2024
Hello Masibindi, We apologize for any distress caused by your recent stay. Cleanliness is a top priority for us, and we have strict protocols in place to maintain a safe and comfortable environment. We appreciate your feedback and take it seriously as we continually work to improve our services. Should you have any further concerns, please reach out to our management team directly.

8/10 - Boa

Diana

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Had to get another room. 1st room they put me in. When opened door peoples stuff was in there. But got me another room right away
Hospedou-se por 1 diária em jan. de 2024
Resposta de Manager em 23 de jan. de 2024
Hello Diana,Thank you for bringing this to our attention. We sincerely apologize for the inconvenience you experienced with your initial room. Our team acted swiftly to rectify the situation by promptly providing you with an alternative room. We appreciate your understanding and hope to regain your trust in the future.

6/10 - Ok

Lauretta

Pontos positivos: Serviço e funcionários
Hospedou-se por 2 diárias em jan. de 2024
Resposta de Manager em 20 de jan. de 2024
Hello Lauretta,We appreciate you choosing our hotel for your stay. If there are any issues or concerns you would like to share with us, please don't hesitate to reach out. We value your feedback and want to ensure a pleasant experience for all our guests.

8/10 - Boa

Winerford

Good for the price
Hospedou-se por 3 diárias em jan. de 2024
Resposta de Manager em 18 de jan. de 2024
Hello Winerford,Thank you for your feedback! We're glad to hear that you found our hotel to be a good value. We strive to offer comfortable accommodations at a reasonable price. If there's anything else we can do to make your next stay even better, please let us know.

10/10 - Excelente

Diana

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Had an issue with my heater. Waited to tell them with weather being so bad. Once i told then they came down took a look and moved my room.. only thing is no one told me until i got there that therecwas 00.00 deposit no one could tell me why. Ive stayed there several times and never had to pay a deposit. Than told me it would be 4 to 5 days before returned to my acct
Hospedou-se por 1 diária em jan. de 2024
Resposta de Manager em 17 de jan. de 2024
Hello Diana,Thank you for sharing your experience with us. We apologize for any inconvenience caused by the issue with your heater, and we appreciate your patience in bringing it to our attention. We do have a deposit policy in place, which may vary at times depending on certain factors. We apologize for any miscommunication regarding this matter. Rest assured, we strive to process deposits as quickly as possible, and we appreciate your understanding during this time.

4/10 - Insatisfatória

Jeffrey Robert

Viagem com a família
Pontos positivos: Serviço e funcionários
Pontos negativos: Limpeza, comodidades e condições e instalações da propriedade
Nice area and staff, but the place was trashy and dirty with homeless sleeping in the stairwell. Would work fpr a couple of huys needing somewhere to sleep, bit definitely not for families.
Hospedou-se por 2 diárias em jan. de 2024
Resposta de Manager em 17 de jan. de 2024
Hello Jeffrey Robert,Thank you for taking the time to share your feedback with us. We appreciate your compliment to our staff and the location. We apologize for any inconvenience you may have experienced during your stay. Our team is committed to ensuring the comfort and safety of all our guests. We encourage you to contact our management directly to discuss your concerns in detail.

6/10 - Ok

Carissa

Pontos negativos: Condições e instalações da propriedade
The room we booked had a shattered mirror on the sliding closet and the bolt lock was busted off the door.
Hospedou-se por 1 diária em jan. de 2024
Resposta de Manager em 15 de jan. de 2024
Hello Carissa,Thank you for bringing this to our attention. We apologize for any inconvenience caused during your stay. We appreciate your feedback and will share it with our maintenance team to ensure these issues are addressed promptly. Your comfort is our top priority and we apologize for any disappointment you experienced.

6/10 - Ok

Denaysha

Hospedou-se por 3 diárias em jan. de 2024
Resposta de Manager em 17 de jan. de 2024
Hello Denaysha, We appreciate you choosing our hotel for your stay. If you have any specific feedback you'd like to share with us, please don't hesitate to reach out. We're always looking for ways to improve our services and ensure guest satisfaction. We hope to have the opportunity to welcome you back in the future.

8/10 - Boa

Roxanne

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
It is close to my employment. I only stayed 1 night not 2. Staff told me i should receive my deposit back and the amount off the night i didnt stay.
Hospedou-se por 2 diárias em jan. de 2024
Resposta de Manager em 16 de jan. de 2024
Hello Roxanne, Thank you for choosing to stay with us. We apologize for any confusion regarding your reservation. Please contact our management directly so we can further discuss your concerns and assist you accordingly.

6/10 - Ok

PAUL

Viagem com a família
Pontos negativos: Condições e instalações da propriedade
Hospedou-se por 1 diária em jan. de 2024
Resposta de Manager em 14 de jan. de 2024
Hello PAUL,We're sorry to hear that your experience at our hotel did not meet your expectations. We value your feedback and would appreciate if you could reach out to us directly with more details about your stay, so that we can address any specific concerns you may have had. We hope to have the opportunity to provide you with a more satisfactory experience in the future.

2/10 - Terrível

Phil

Pontos negativos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
My heat didnt work There are
Hospedou-se por 1 diária em dez.. de 2023
Resposta de Manager em 12 de jan. de 2024
Hello Phil, Thank you for sharing your experience with us. We apologize for any inconvenience you may have experienced with the heat during your stay. We appreciate your feedback and will address this matter with the appropriate team. If you have any further concerns, please reach out to our management directly.

10/10 - Excelente

Rachel

Hospedou-se por 1 diária em jan. de 2024
Resposta de Manager em 9 de jan. de 2024
Hello Rachel,We are delighted to hear that you had a fantastic experience at our hotel! It was a pleasure serving you and we are glad that everything met your expectations. We look forward to welcoming you back in the future for another memorable stay.

6/10 - Ok

Susan

They required a $100 deposit which wasn't mentioned when reserving. Inside of room was worn and dated. Clean enough for me.
Hospedou-se por 1 diária em jan. de 2024
Resposta de Manager em 9 de jan. de 2024
Hello Susan,Thank you for sharing your feedback with us. We apologize if the deposit policy was not clearly communicated during your reservation process. We appreciate your understanding regarding the condition of the room and are glad to hear that it met your cleanliness standards. If you have any further concerns, please don't hesitate to reach out to our management team.

2/10 - Terrível

Dawn

Pontos negativos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Not a good stay
No hot water. Mold in shower. Chips missing out of tile floor. Smell of marijuana in whole hotel. Need multiple points of entry not just one. Key cards deactivated before check out time. Miss representation of bed size. TV remote didn’t work well. TV connection kept going out.
Hospedou-se por 1 diária em dez.. de 2023
Resposta de Manager em 8 de jan. de 2024
Hello Dawn, We apologize for any inconvenience you experienced during your stay. We appreciate your feedback as it allows us to address any issues and improve our services. We encourage you to contact our management team directly to discuss your concerns further. Thank you for choosing to stay with us and we hope to have the opportunity to better accommodate you in the future.

4/10 - Insatisfatória

Neidi

Viagem a dois
Pontos negativos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Our tv didn’t work , our lights weren’t working properly and we asked at the desk for a new room with a tv that worked and they told us they couldn’t do anything for us .
Hospedou-se por 1 diária em dez.. de 2023
Resposta de Manager em 30 de dez. de 2023
Hello Neidi,We apologize for any inconvenience caused during your stay. Our team works diligently to address any issues promptly. We regret that we were unable to accommodate your request for a new room, but we appreciate your feedback. Please feel free to contact our management team directly to further discuss your experience.

2/10 - Terrível

Judie

Pontos negativos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
The room was supposed to have a queen bed. It was a full size. The window was open, no storm window,no lock. The phone didn't work, nor did the new one they provided after I asked. The door didn't have a safety lock. The bathroom was gross. The microwave was nasty. The comforter had suspicious brown stains. The lamp shade was gone. The staff was unhelpful. The lobby has homeless people loitering around. The back entrance door security was broke. No key needed to walk in. The maintenance man threatened & harassed us. Complaining to front desk was unhelpful bc the manager wasn't available. No free contential breakfast as advertised . Unsafe conditions forced us to leave without staying the 2nd night that we paid for I am very upset and am going to seek a refund. Worst experience of my life.
Hospedou-se por 2 diárias em dez. de 2023
Resposta de Manager em 28 de dez. de 2023
Hello Judie,We apologize for the inconveniences you experienced during your stay. We strive to provide excellent service and are disappointed to hear about the issues you encountered. We appreciate you bringing them to our attention and we will address them with our team. Please contact our management directly regarding your refund request. Thank you for sharing your feedback and giving us the opportunity to improve.

2/10 - Terrível

Melissa A

Viagem a dois
Pontos negativos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Very unprofessional at check in. Out door doors don't lock. Drunk people on stairs. Smoking in rooms after we were told no smoking
Hospedou-se por 1 diária em dez.. de 2023
Resposta de Manager em 28 de dez. de 2023
Hello Melissa A, Thank you for sharing your feedback with us. We apologize for any inconvenience you may have experienced during your stay. The safety, comfort, and well-being of our guests are our utmost priority. We encourage you to contact our management team directly to further discuss your concerns. We appreciate your valuable input as it helps us to continually improve our services.