4/10 - Insatisfatória
Ferdous
30 de jul. de 2025
Rating: 2/5 – Disappointed with the comfort, but appreciated the late checkout
We booked two rooms for a winter stay expecting a comfortable experience. Unfortunately, one room had no air conditioning or heating, and despite our request, no portable heater was provided. It was extremely cold, and my boys struggled to sleep. We were given only one extra blanket for four people. The ground floor room had no view and felt especially cold. The toilet wasn't clean on arrival but was cleaned upon request. On a positive note, the hotel did offer a complimentary late checkout until 11:30am, which we appreciated. The stay could have been much better if both rooms had proper heating.
Ferdous
Hospedou-se por 1 diária em jul. de 2025