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Serene Kandy

Propriedade 4.0 estrelas
Este hotel de frente para o lago tem 8 piscinas externas e um restaurante

Escolha as datas para ver os preƧos

Galeria de fotos de Serene Kandy

TerraƧo/pƔtio
Junior Suite with Jacuzzi - East Wing | 1 quarto, roupas de cama premium, cofres nos quartos, escrivaninha
Super Deluxe Double or Twin - Main Wing | 1 quarto, roupas de cama premium, cofres nos quartos, escrivaninha
1 quarto, roupas de cama premium, cofres nos quartos, escrivaninha
CafĆ© da manhĆ£ continental todos os dias (USD 10 por pessoa)

Comodidades populares

  • Piscina
  • Bar
  • CafĆ© da manhĆ£ disponĆ­vel
  • ServiƧo de quarto
  • Ar-condicionado
  • Lavanderia
O preƧo atual Ć© R$Ā 676
Total: R$Ā 877
inclui impostos e taxas
1 de ago. ā€“ 2 de ago.

OpƧƵes de quarto

Filtros disponĆ­veis para os quartos
Mostrando 3 de 3 quartos

Carrega todas as fotos de Super Deluxe Quadruple with Kitchenette - Main Wing

Super Deluxe Quadruple with Kitchenette - Main Wing | 1 quarto, roupas de cama premium, cofres nos quartos, escrivaninha

Super Deluxe Quadruple with Kitchenette - Main Wing

8,0 de 10
Muito boa
(1 avaliaĆ§Ć£o)

Destaques

Varanda
Quartos Ć  prova de som
Ar-condicionado
Cozinha americana
Geladeira
Lava-louƧa
TV de tela plana
Roupa de cama premium
  • Acomoda 4 pessoas
  • 2 camas de solteiro e 1 cama de casal

Carrega todas as fotos de Super Deluxe Double or Twin - Main Wing

Super Deluxe Double or Twin - Main Wing | 1 quarto, roupas de cama premium, cofres nos quartos, escrivaninha

Super Deluxe Double or Twin - Main Wing

Destaques

Varanda
Quartos Ć  prova de som
Ar-condicionado
TV de tela plana
Roupa de cama premium
Quarto separado
Banheiro privativo
Secador de cabelo
  • Acomoda 2 pessoas
  • 1 cama King OU 2 camas de solteiro

Carrega todas as fotos de Super Deluxe Single - Main Wing

Super Deluxe Single - Main Wing | 1 quarto, roupas de cama premium, cofres nos quartos, escrivaninha

Super Deluxe Single - Main Wing

Destaques

Varanda
Quartos Ć  prova de som
Ar-condicionado
TV de tela plana
Roupa de cama premium
Quarto separado
Banheiro privativo
Secador de cabelo
  • Acomoda 1 pessoa
  • 1 cama de casal
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InformaƧƵes a Ɣrea

Mapa
113, Rajapihilla Mawatha, Kandy

Nos arredores

  • Lago Kandy - 5 min de caminhada - 0.5 km
  • Parque do PalĆ”cio Real - 8 min de caminhada - 0.7 km
  • Templo Sagrado da RelĆ­quia do Dente - 12 min de caminhada - 1.0 km
  • Torre do RelĆ³gio de Kandy - 13 min de caminhada - 1.2 km
  • PalĆ”cio Real de Kandy - 15 min de caminhada - 1.3 km

OpƧƵes nos arredores

  • EstaĆ§Ć£o de trem Kandy - 8 min de carro
  • Aeroporto Internacional de Bandaranaike (CMB) - 170 min de carro

Restaurantes

  • ā€ŖHideout Lounge - ā€¬17 min de caminhada
  • ā€ŖThe Empire CafĆ© - ā€¬18 min de caminhada
  • ā€ŖSoul Food - ā€¬16 min de caminhada
  • ā€ŖBurger King - ā€¬15 min de caminhada
  • ā€ŖKandyan Muslim Hotel - ā€¬19 min de caminhada

Sobre esta propriedade

Serene Kandy

Hotel 4 estrelas Ć s margens de um lago
Aproveite as seguintes comodidades em Serene Kandy: terraƧo, lavanderia, and bar. Wi-Fi grĆ”tis nos quartos e restaurante estĆ£o disponĆ­veis para todos os hĆ³spedes.
VocĆŖ vai encontrar os seguintes benefĆ­cios:
  • 8 piscinas externas e uma piscina infantil, com espreguiƧadeiras
  • Estacionamento sem manobrista grĆ”tis
  • CafĆ© da manhĆ£ continental (sobretaxa), serviƧo de traslado de/para o aeroporto (sobretaxa) e cofre na recepĆ§Ć£o
  • Armazenamento para bagagem, assistĆŖncia com passeios/bilhetes e jornais no saguĆ£o
CaracterĆ­sticas do quarto
Todos os quartos em Serene Kandy oferecem detalhes convenientes como roupas de cama premium e ar-condicionado, alƩm destas comodidades: Wi-Fi grƔtis e cofres.
Outras comodidades sĆ£o:
  • Banheiros com chuveiros e produtos de toalete grĆ”tis
  • TVs de tela plana de 42 polegadas com canais via satĆ©lite
  • Guarda-roupa ou closet, varanda e Produtos de limpeza ecolĆ³gicos disponibilizados

Idiomas

InglĆŖs

Propriedades semelhantes

Piscina externa, espreguiƧadeiras

Radisson Hotel Kandy

  • Piscina
  • Spa
  • Estacionamento incluĆ­do
  • Wi-Fi grĆ”tis
8.8 de 10, Excelente, 458 avaliaƧƵes
O preƧo Ć© de R$Ā 501
Total: R$Ā 656
inclui impostos e taxas
24 de ago. ā€“ 25 de ago.
Radisson Hotel Kandy

Comodidades da propriedade

Internet

  • DisponĆ­vel em todos os quartos: Wi-Fi e internet com fio grĆ”tis
  • DisponĆ­vel em algumas Ć”reas pĆŗblicas: Wi-Fi grĆ”tis

Estacionamento e transporte

  • Traslado 24 horas de/para o aeroporto mediante solicitaĆ§Ć£o e sobretaxa
  • Estacionamento sem manobrista grĆ”tis no local

AlimentaĆ§Ć£o e bebidas

  • CafĆ© da manhĆ£ continental disponĆ­vel todos os dias entre 6h e 10h30, mediante uma taxa de USD 10 para adultos e de USD 5 para crianƧas
  • Um bar/lounge
  • Um restaurante

Atividades

  • 8 piscinas externas
  • Piscina infantil

Ideal para famĆ­lias

  • 8 piscinas externas
  • Lavanderia
  • Piscina infantil
  • Quartos Ć  prova de som

ConveniĆŖncias

  • Armazenamento para bagagem
  • BalcĆ£o de recepĆ§Ć£o com horĆ”rio limitado
  • Cofre na recepĆ§Ć£o
  • Jornais no saguĆ£o
  • Lavanderia

ServiƧos para hĆ³spedes

  • ArrumaĆ§Ć£o de quartos diĆ”ria
  • AssistĆŖncia para passeios/bilhetes

Ɓrea externa

  • EspreguiƧadeiras para piscina
  • Nas montanhas
  • No lago
  • TerraƧo

Acessibilidade

  • Elevador

Mais

  • Ɓreas designadas para fumar

Comodidades do quarto

Quarto

  • Roupas de cama premium

Banheiro

  • Banheiro privativo
  • Chuveiro
  • Papel higiĆŖnico
  • Produtos de toalete grĆ”tis
  • Sabonete
  • Secador de cabelo
  • Toalhas disponĆ­veis
  • Xampu

Entretenimento

  • TV de tela plana 42 polegadas com canais via satĆ©lite

AlimentaĆ§Ć£o e bebidas

  • Chaleira elĆ©trica
  • Garrafa de Ć”gua grĆ”tis
  • MĆ”quina de cafĆ©/chĆ”
  • ServiƧo de quarto limitado
  • Toalhas de papel

Mais

  • Ar-condicionado
  • Cofre
  • Escrivaninha
  • Ferro e tĆ”bua de passar roupa mediante solicitaĆ§Ć£o
  • Jornais diĆ”rios grĆ”tis
  • Produtos de limpeza biodegradĆ”veis
  • Quartos Ć  prova de som

PolĆ­ticas

Check-in

HorƔrio de inƭcio do check-in: 7h. HorƔrio de tƩrmino do check-in: 23h30.
Check-in tardio sujeito a disponibilidade.
Idade mĆ­nima para o check-in: 18

Check-out

Check-out atƩ meio-dia.
Check-out sem contato

InstruƧƵes especiais para o check-in

Esta propriedade oferece serviƧo de traslado do aeroporto (sujeito a sobretaxas). Antes da viagem, os hĆ³spedes devem fornecer os detalhes da chegada Ć  propriedade usando as informaƧƵes de contato na confirmaĆ§Ć£o da reserva.
A recepĆ§Ć£o funciona diariamente no seguinte horĆ”rio: 6h - meia-noite
A recepĆ§Ć£o tem um horĆ”rio de funcionamento limitado.

MĆ©todos de acesso

Uma recepĆ§Ć£o com horĆ”rio de funcionamento limitado

Animais de estimaĆ§Ć£o

Animais de estimaĆ§Ć£o ou de serviƧo nĆ£o sĆ£o aceitos

CrianƧas e camas extras

CrianƧas sĆ£o bem-vindas
A estadia Ʃ grƔtis para uma crianƧa de atƩ 6 anos de idade que usa uma das camas existentes no quarto que compartilha com os pais ou responsƔveis.
Camas dobrĆ”veis/extras estĆ£o disponĆ­veis por USD 10.0 por dia

OpƧƵes de pagamento na propriedade

InformaƧƵes importantes

Taxas

VocĆŖ deve pagar os seguintes encargos na propriedade. As tarifas podem incluir impostos:

  • Jantar de Gala de VĆ©spera de Natal (24 de dezembro) por adulto: USD 60
  • Jantar de Gala de VĆ©spera de Natal (24 de dezembro) por crianƧa: USD 30 (de 6 a 11 anos)
  • PreƧo do Jantar de Gala de VĆ©spera de Ano Novo (31 de dezembro) por adulto: USD 75
  • Jantar de Gala de VĆ©spera de Ano Novo (31 de dezembro) por crianƧa: USD 37.5 (de 6 a 11 anos)

Incluƭmos todas as cobranƧas que a propriedade nos forneceu.

Extras

  • Taxa de cafĆ© da manhĆ£ continental: USD 10 para adultos e USD 5 para crianƧas
  • Taxa de traslado de/para o aeroporto: USD 80 por veĆ­culo (sĆ³ ida)
  • Taxa para cama dobrĆ”vel: USD 10.0 por dia

A lista acima pode estar incompleta. As taxas e os depĆ³sitos podem nĆ£o incluir impostos e estĆ£o sujeitos a mudanƧas.

O que vocĆŖ precisa saber

Pessoas extras podem incorrer em taxas adicionais que variam dependendo da polĆ­tica da propriedade.
Documento de identificaĆ§Ć£o oficial com foto e cartĆ£o de crĆ©dito, cartĆ£o de dĆ©bito ou depĆ³sito em dinheiro podem ser exigidos no momento do check-in para despesas extras.
SolicitaƧƵes especiais estĆ£o sujeitas Ć  disponibilidade no momento do check-in e podem incorrer em taxas adicionais. Essas solicitaƧƵes nĆ£o estĆ£o garantidas.
Esta propriedade aceita cartƵes de crƩdito e dinheiro.
Os recursos de seguranƧa disponĆ­veis na propriedade incluem extintor de incĆŖndio, detector de fumaƧa, sistema de seguranƧa e kit de primeiros socorros
Esta propriedade tem espaƧos externos, como sacadas, pĆ”tios ou terraƧos, que podem nĆ£o ser adequados para crianƧas; se tiver alguma preocupaĆ§Ć£o, recomendamos entrar em contato com a propriedade antes da chegada para confirmar se Ć© possĆ­vel acomodar vocĆŖ em um quarto adequado

Importante

Ɖ proibida a entrada de animais nesta propriedade, inclusive cĆ£es-guia

A propriedade tambƩm Ʃ conhecida como

Serene Grand Hotel Kandy
Serene Grand Hotel
Serene Grand Kandy
Serene Grand
Serene Kandy Hotel
Serene Kandy Hotel
Serene Kandy Kandy
Serene Kandy Hotel Kandy

Perguntas frequentes

Serene Kandy tem piscina?

Sim, a propriedade dispƵe de 8 piscinas externas e uma piscina infantil.

Quanto custa ficar em Serene Kandy?

A partir de 27 de jul. de 2025, os preƧos encontrados para uma estadia de 1 diĆ”ria para 2 adultos em Serene Kandy em 1 de ago. de 2025 comeƧam a partir de R$Ā 676,03, excluĆ­dos impostos e taxas. Este preƧo estĆ” baseado no valor mais baixo para uma diĆ”ria encontrado nas Ćŗltimas 24 horas para estadias nos prĆ³ximos 30 dias. Os preƧos estĆ£o sujeitos a alteraĆ§Ć£o. Escolha as datas da viagem para ver preƧos com maior precisĆ£o.

Serene Kandy Ć© ideal para quem viaja com animais de estimaĆ§Ć£o?

NĆ£o, animais de estimaĆ§Ć£o nĆ£o sĆ£o permitidos nesta propriedade.

Quanto custa o estacionamento em Serene Kandy?

O estacionamento sem manobrista Ʃ grƔtis nessa propriedade.

Qual Ʃ o horƔrio de check-in em Serene Kandy?

HorƔrio de inƭcio do check-in: 7h. HorƔrio de tƩrmino do check-in: 23h30. O check-in tardio estƔ disponƭvel em horƔrio limitado.

Qual Ʃ o horƔrio de check-out em Serene Kandy?

HorƔrio de check-out: meio-dia.

Serene Kandy oferece serviƧo de traslado para o aeroporto?

Sim, hĆ” um serviƧo de traslado de/para o aeroporto disponĆ­vel mediante solicitaĆ§Ć£o. Aplica-se uma taxa de USD 80 por veĆ­culo.

Onde fica Serene Kandy?

No centro histĆ³rico, este hotel fica a 10 minutos a pĆ© de Kandy Viewpoint e Malwathu Maha Viharaya. Parque do PalĆ”cio Real e Torre do RelĆ³gio de Kandy tambĆ©m ficam a 2 km. AtĆ© a EstaĆ§Ć£o de trem Kandy, sĆ£o apenas 21 minutos de caminhada.

AvaliaƧƵes sobre Serene Kandy

AvaliaƧƵes

7,8

Boa

Nota 10 - Excelente. 10 de 34 avaliaƧƵes
Nota 8 - Boa. 14 de 34 avaliaƧƵes
Nota 6 - Ok. 6 de 34 avaliaƧƵes
Nota 4 - InsatisfatĆ³ria. 3 de 34 avaliaƧƵes
Nota 2 - Terrƭvel. 1 de 34 avaliaƧƵes

8,2/10

Limpeza

8,0/10

ServiƧo e funcionƔrios

10/10

Comodidades

8,0/10

CondiƧƵes e instalaƧƵes da propriedade

8,0/10

Cuidado com o meio ambiente

AvaliaƧƵes

6/10 - Ok

nerina

Pontos positivos: ServiƧo e funcionƔrios
Hospedou-se por 3 diƔrias em fev. de 2025

8/10 - Boa

Mads

Hospedou-se por 5 diƔrias em fev. de 2025

6/10 - Ok

Ishbel

Viagem com a famĆ­lia
Pontos positivos: Limpeza

Ridiculously expensive room

Hotel was fine but we were hugely over charged for our room compared to what our children and partners paid for their rooms - such a huge difference in price for 2 different room categories. We paid 350 usd for 2 nights for massive room which we didnā€™t need and no breakfast and the other 2 double rooms which were very nice only cost 150 usd for 2 nights including breakfast which was a much better deal. On asking the hotel to move us to a double room they refused this although we saw on the internet that there was availability and at a much reduced price compared to what we paid. We felt cheated with the price we had to pay for our room and would definitely not recommend people to book the room for 4 people if only 2 need a bed. Otherwise the pool area was nice and double rooms were good standard. Hotel seemed to be empty apart from us which is another reason we cannot understand why we had to have such a huge and expensive room. Breakfast was not very nice at all although the staff did their best. We think everything was done in a microwave. Will definitely not be going back to this hotel ! If only they could have shown some goodwill .
Hospedou-se por 2 diƔrias em fev. de 2025

10/10 - Excelente

keith

Pontos positivos: Limpeza, serviƧo e funcionƔrios, comodidades e condiƧƵes e instalaƧƵes da propriedade
Lovely hotel with a fantastic view of Kandy. The staff and food were excellent and the rooms were great. Highly recommended.
Hospedou-se por 1 diƔria em set. de 2024

10/10 - Excelente

Ganesh

Viagem de negĆ³cios, Viagem em grupo
Pontos positivos: Limpeza, serviƧo e funcionƔrios, comodidades e condiƧƵes e instalaƧƵes da propriedade
Good location, rooftop pool and bar area is brilliant. Restaurant and chef are top
Hospedou-se por 3 diƔrias em set. de 2024

10/10 - Excelente

Barry

Pontos positivos: ServiƧo e funcionƔrios e condiƧƵes e instalaƧƵes da propriedade
Excellent hotel, staff couldnā€™t do enough for us. Good value too as when booking I understood it was a room only deal but it turned out to also include breakfast and evening meal so it worked out at just Ā£35/night each. Would definitely stay here again! šŸ‘šŸ‘šŸ‘
Hospedou-se por 2 diƔrias em mar. de 2024

8/10 - Boa

Dylan

Pontos positivos: Limpeza e condiƧƵes e instalaƧƵes da propriedade
Hospedou-se por 1 diƔria em jul. de 2023

6/10 - Ok

Viajante verificado

Viagem em grupo
Pontos positivos: Limpeza, serviƧo e funcionƔrios e conforto do quarto

Unwelcome, down the road and someone has a key!

We booked Serene Kandy despite some of the reviews on here. We are aware that we are travelling in low season and hotels are not at capacity. We had booked a room in the East Wing and so arrived there. There was a reception, closed, and a security guard who told our driver that we were not expected and to go away. We had not realised from booking that the East Wing is an entirely separate building down the road. We persisted and went to main hotel reception, where again they told us they had not got a booking for us. Finally they gave us a room, back in the east wing, which wasn't ready. We did not get any information - wifi password, bottled water etc. Dinner, breakfast and the pool were in the main wing, a 3 minute walk down a very dark, windy road where traffic goes fast. It gets dark at 6pm and we felt uncomfortable. They reluctantly offered to pick us up in a tuk tuk (heavy rain) but this service was not offered again. We had booked dinner and it must be said, food was amazing. However, be aware that drinks (including water) are extra - they kept bringing us more and then charged us. We accepted all of this, however, at 1.30am on our final night we were awoken by a very large party in the lobby of our wing. After a while, our door was unlocked from the outside. Fortunately, we had the security chain across, but it is unacceptable that someone else was given a key to our room, potentially putting two solo females at risk.
Hospedou-se por 2 diƔrias em ago. de 2019

10/10 - Excelente

Viajante verificado

Pontos positivos: Limpeza, serviƧo e funcionƔrios, condiƧƵes e instalaƧƵes da propriedade e conforto do quarto

Recommend

Good hotel and in hilly area of Kandy. Restaurant was also good. Road was busy enough that we could just hail a tuk tuk for 300rup into Kandy Center.
Hospedou-se por 1 diƔria em jan. de 2019

8/10 - Boa

Viajante verificado

Pontos positivos: ServiƧo e funcionƔrios
Pontos negativos: Conforto do quarto
Needs improvement in room maintenance. Telephone not working, set top box not working, remote not working
Hospedou-se por 1 diƔria em dez.. de 2018

8/10 - Boa

Soeren

Pontos positivos: Conforto do quarto
Hospedou-se por 2 diƔrias em jan. de 2018

2/10 - TerrĆ­vel

Viajante verificado

Pontos negativos: Limpeza, condiƧƵes e instalaƧƵes da propriedade e conforto do quarto

Not a 4 star hotel..very disappointed

My partner and I stayed at the hotel for 2 nights and we were very disappointed as it is not a 4 star hotel as stated and not close to any attractions. In our opinion it is a basic b&b place which we would probably rate a 2 star. The hotel is situated quite high up the hill so it is not as close to the temple of tooth or the lake or Kandy town. The bathroom was all clogged up and it was the same in another room we were moved to on our second day. Bedside mats were towels which looked like they were not cleaned. The drivers who work for the hotel are utterly expensive so don't be fooled to book tours with them. Breakfast was basic but dinner wasn't great at all. Staff are very friendly and helpful.
Hospedou-se por 2 diƔrias em jan. de 2018

8/10 - Boa

Ajit, Colombo

Pontos positivos: Limpeza, serviƧo e funcionƔrios e condiƧƵes e instalaƧƵes da propriedade

Take Care to avoid injury

As soon after checking in,we were guided to our room and on entering through the Doorway, I knocked my Leg .on the corner of the Bed ,which is quite sharp edged,resulting in my skin coming off. The cause of this happening is because the Mattress is about 6" shorter on the Left side,Right side and from the Foot of the Bed. The Hotel should warn the guests accordingly or fit out the Beds with Mattress to fit the framework. The Manager and Staff immediately got me Ice to apply on the wound and thereafter rendered First Aid.
Hospedou-se por 2 diƔrias em jan. de 2018

10/10 - Excelente

Raman

Pontos positivos: Limpeza, serviƧo e funcionƔrios, condiƧƵes e instalaƧƵes da propriedade e conforto do quarto

Serene grand

Awesome. Great location. Scenic view. Nice comfy rooms
Hospedou-se por 1 diƔria em jan. de 2018

8/10 - Boa

Nick, perth

Pontos positivos: Limpeza e conforto do quarto
Pontos negativos: ServiƧo e funcionƔrios

Nice hotel

Charged for beers from mini bar that weren't there to begin with
Hospedou-se por 1 diƔria em dez.. de 2017

8/10 - Boa

Viajante verificado

Pontos positivos: Limpeza, serviƧo e funcionƔrios, condiƧƵes e instalaƧƵes da propriedade e conforto do quarto

Do it

Nice and clean. Monkeys on the balcony which was awesome. Breakfast was nice only because the had an omelett guy. Would stay again.
Hospedou-se por 2 diƔrias em dez. de 2017

8/10 - Boa

Michael

Pontos positivos: Limpeza, serviƧo e funcionƔrios, condiƧƵes e instalaƧƵes da propriedade e conforto do quarto

Good stay in Kandy

Attentive staff, good food
Hospedou-se por 3 diƔrias em nov.. de 2017

6/10 - Ok

Traveller, USA

Pontos positivos: Limpeza e serviƧo e funcionƔrios

Not as bright as 4 stars, but good for a night

he hotel definitely should be categorized as three-star. The rooms are clean and comfortable, but completely outdated. I stayed in a deluxe double room and it was nothing fancy. The walls, ceilings, and floors are not soundproofed. You can hear EVERYTHING from other guests, the restaurant, and staff. It seemed like they were constantly moving furniture above me and you hear the regular slamming of doors. I had a mountain view of the building next-door under construction. The rooms aren't sealed very well. There was a large gap under my room door (I put a towel to block bugs coming in) and gaps in the sliding glass doors. They donā€™t provide face or hand towels. I had to request when I first arrived and only got one in the two nights that I stayed. They donā€™t have duvets or comforters. Youā€™re only left to cover with the bedsheets. I agree with the previous guests, the layout is bazaar. On the plus side, the breakfast and dinner buffets are good. However, the food is only warm and not hot. And the staff is friendly enough.
Hospedou-se por 2 diƔrias em out. de 2017

8/10 - Boa

Scott, American living in Singapore

Pontos positivos: Limpeza, serviƧo e funcionƔrios, condiƧƵes e instalaƧƵes da propriedade e conforto do quarto

Fairly priced hotel with mountain view of Kandy ci

My wife and I stayed here for two nights. We were not sure what to expect, but it ended up being a great place to stay. The staff and the manager did everything they could to make our stay comfortable and enjoyable. They also provided an awesome driver who made it very easy for us to visit all of the sites/activities that we hoped to see. If I had to suggest one thing that I think could be a bit better, I would say the food. It was certainly not bad, but it could be better. About the same as other places I have stayed in Sri Lanka. Overall, I feel good about the room and the service we received. I think the hotel is reasonably priced and it is worth a stay if you are staying in Kandy for a couple days.
Hospedou-se por 2 diƔrias em out. de 2017

4/10 - InsatisfatĆ³ria

Chris

Pontos negativos: Limpeza, serviƧo e funcionƔrios, condiƧƵes e instalaƧƵes da propriedade e conforto do quarto

Dreadful service!!!!

I stayed in seven different hotels during my time in Sri Lanka and the Serene Grand was the worst. The bathroom was crawling with ants when we arrived meaning the overall cleanliness was poor. The service was even worse. The internet in the hotel was down so i asked at 8am if it could be checked, by 3pm it was still down and i was told it would be back up in half an hour. An hour later it was still down and it took another hour for them to deliver me a dongle. I was told my laundry would be ready in the morning and again at 3pm I had to ask where this was (the reaction suggested they had completely forgot about it). I was told it would be ready by 4pm but again when i asked i got a surprised look. I came back from dinner at 8pm and the laundry still hadn't been done. If you ask for the staff here to help then you will be completely forgotten about within minutes (and the hotel wasn't even busy).

4/10 - InsatisfatĆ³ria

Andrew

Pontos negativos: Limpeza, serviƧo e funcionƔrios, condiƧƵes e instalaƧƵes da propriedade e conforto do quarto

Disappointing stay due to overbooking by the hotel

The hotel and room itself was lovely and couldn't be faulted. However, on arrival we were told they only had 1 room left despite having confirmed and paid for two. This meant two of our party were relocated to the Serene Garden down the road. Not a good experience when travelling together. The room at the Serene Gardens was foisty and dingy / not st all what we had booked. Their staff were also unlesssnt and quite rude. Such a shame!

10/10 - Excelente

Mette

Pontos positivos: Limpeza, serviƧo e funcionƔrios, condiƧƵes e instalaƧƵes da propriedade e conforto do quarto

SkĆønt hotel !

Vi sov en nat pĆ„ Senere Grand og det var skĆønt. Vi ankom lidt sent efter en laaang dag, og vi fik roomservice, et dejligt bad og ellers slappede vi bare af resten af aftenen. SkĆønt hotel, der var super rent og pƦnt.

10/10 - Excelente

Kathy, Texas

Pontos positivos: Limpeza, serviƧo e funcionƔrios, condiƧƵes e instalaƧƵes da propriedade e conforto do quarto

Recommend for your stay in Kandy

My husband and I thoroughly enjoyed our stay at the Serene Grand Hotel. We had a balcony to the front and each morning the monkeys would come to visit. The bed was comfortable, room was large and clean, and the location was convenient. I would recommend this hotel for your stay in Kandy.

10/10 - Excelente

Kathleen

Pontos positivos: Limpeza, serviƧo e funcionƔrios, condiƧƵes e instalaƧƵes da propriedade e conforto do quarto

8/10 - Boa

Ranadeep

Pontos positivos: Limpeza, serviƧo e funcionƔrios, condiƧƵes e instalaƧƵes da propriedade e conforto do quarto

Amazing hotel. Best location n view

It was an amazing stay at Serene grand. Simply Awesome