6/10 - Ok
Courtney
Viagem com a família
6 de mar. de 2026
Pontos positivos: Serviço e funcionários
Pontos negativos: Comodidades e condições e instalações da propriedade
We recently stayed at Kinjohro during our visit to Kanazawa. The staff were truly wonderful, incredibly courteous, attentive, and eager to help. Their hospitality was warm and genuine, and they were easily the highlight of our stay.
Unfortunately, the property itself did not live up to the expectations set by the price point. The building feels quite worn, with threadbare carpets and bathrooms that could benefit from a much deeper cleaning and maintenance. We also woke up with multiple bug bites, which raised concerns for us about the overall cleanliness of the rooms.
We were especially excited for the dining experience, but both dinner and breakfast were disappointing. The dinner lacked the depth of flavor we were expecting, and while the presentation was nice, the meal overall felt underwhelming. Breakfast was similar, and on the second morning our eggs were served completely cold.
We had really looked forward to staying here and experiencing what we thought would be a special property in Kanazawa. Unfortunately, we left feeling disappointed. At a significantly lower price point, this experience might feel more reasonable, but at the current rate, guests expect a much higher level of quality and attention to detail.
The staff were exceptional, but overall the property itself did not meet the standards we had hoped for.
Courtney
Hospedou-se por 2 diárias em fev. de 2026
