Restaurante

Avaliações de Frontier Suites Hotel in Juneau

3 out of 5
Frontier Suites Hotel in Juneau
9400 Glacier Highway, Juneau, AK

Avaliações

7,6

Boa

Nota 10 - Excelente. 131 de 359 avaliações" "
Nota 8 - Boa. 109 de 359 avaliações" "
Nota 6 - Ok. 53 de 359 avaliações" "
Nota 4 - Insatisfatória. 33 de 359 avaliações" "
Nota 2 - Terrível. 33 de 359 avaliações" "

7,8/10

Limpeza

8,2/10

Serviço e funcionários

7,4/10

Comodidades

7,4/10

Condições e instalações da propriedade

7,2/10

Cuidado com o meio ambiente

Avaliações

10/10 - Excelente

MARK, POWAY

Viagem com família e crianças pequenas
Pontos positivos: Condições e instalações da propriedade
Pizza next door!
Hospedou-se por 1 diária em mai. de 2024
Resposta de Frontier Suites Team em 22 de mai. de 2024
Thank you for your feedback. We're glad you enjoyed the pizza next door! We hope to welcome you back for another great stay soon.

8/10 - Boa

Gustavo

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Overall good stay.
Hospedou-se por 1 diária em mai. de 2024
Resposta de Frontier Suites Team em 22 de mai. de 2024
Thank you for your feedback. We're pleased to hear you had an overall good stay. We look forward to welcoming you back in the future.

8/10 - Boa

L

Viagem com a família
Close to airport. Has a shuttle to airport and ferry.
Hospedou-se por 1 diária em mai. de 2024
Resposta de Frontier Suites Team em 22 de mai. de 2024
Thank you for your review and rating us 4 out of 5. We're glad you found our location convenient and appreciated the shuttle service to the airport and ferry. We hope to welcome you back again soon.

4/10 - Insatisfatória

Brent

Viagem com a família
Pontos negativos: Limpeza e condições e instalações da propriedade
Place is a dump. Some outfit has bought up several buildings. Only staff in one. 250 bucks a night for 2 queens. Place stinks. Dirty dishes in the dishwasher. Staff was decent. Owners are milking that place to death.
Hospedou-se por 1 diária em mai. de 2024
Resposta de Frontier Suites Team em 22 de mai. de 2024
Thank you for your feedback. We apologize for the issues you encountered during your stay. Cleanliness is a top priority, and we regret that this was not reflected in your experience. We will address these concerns with our team. We appreciate your kind words about our staff and will work to improve the overall condition of our property.

8/10 - Boa

Dan, north logan

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Pontos negativos: Comodidades
Great location and the staff was super helpful. Clean, big rooms that was very comfortable.
Hospedou-se por 1 diária em abr. de 2024
Resposta de Frontier Suites Team em 29 de abr. de 2024
Thank you for your wonderful review! We look forward to welcoming you back for another comfortable stay soon!

10/10 - Excelente

Jennifer

Viagem a dois
Pontos positivos: Serviço e funcionários e comodidades
I love coming here to relax and reset. The king Jacuzzi suites have extra large tubs that fit two large adults comfortably lying side by side. The tubs and rooms are always clean. The only downside is that the beds are pretty firm, but if you enjoy a firm bed, you will love it. The rooms and throughout the property, there are a lot of cosmetic maintenance issues that need to be taken care of. Sadly, finding good quality help in the maintenance field is a challenge here, so I understand that. if they could find someone or hire a contractor to do the work, this place could quickly turn back into a beautiful property. So, if you can overlook the cosmetic maintenance issues and you're looking for a space to reset and relax and enjoy the extra large Jacuzzi tubs, this is the place to do it. Bonus: They also have a decent workout room and full kitchens in the rooms, so you don't have to waste your money eating out if you don't want to.
Hospedou-se por 1 diária em abr. de 2024
Resposta de Frontier Suites Team em 29 de abr. de 2024
Thank you for sharing your experience and the thoughtful feedback. We're delighted to hear that our Jacuzzi suites provided a relaxing escape for you. We appreciate your understanding regarding the maintenance challenges and are actively working on addressing these issues to enhance our property. We're glad you also enjoyed the workout room and full kitchens! We look forward to your next visit and hope to exceed all your expectations.

4/10 - Insatisfatória

jessica

Viagem com família e crianças pequenas
Pontos positivos: Serviço e funcionários
Pontos negativos: Limpeza e comodidades
Didnt get the room we reserved. Reserved a room with a king bed, got one with a double bed and broken pull out couch. When I notified the front desk, they responded that they were sold out and therefore we couldnt switch rooms until the next night. Swapped rooms to a king room, there was a dishwasher in a box in the middle of the room. Tired, we just pushed it out of the way so we could get some sleep. That night my car got broken into and property stolen. Also, they have people who are clearly staying there, very long term. We checked out 2 days early and got an air bnb. Best extra 50 bucks a night ever spent.
Hospedou-se por 4 diárias em mar. de 2024
Resposta de Frontier Suites Team em 29 de mar. de 2024
We deeply regret the series of unfortunate events and inconveniences you experienced during your stay with us. Please know we are taking immediate steps to address each issue, including security measures for our parking area and ensuring room assignments meet our guests' reservations accurately. Your comfort and safety are our top priorities. Thank you for your feedback, which is crucial for our improvement.

8/10 - Boa

Handy

Viagem de negócios, Viagem a dois
Pontos positivos: Serviço e funcionários, comodidades e condições e instalações da propriedade
I stay here every few months
Hospedou-se por 3 diárias em mar. de 2024
Resposta de Frontier Suites Team em 29 de mar. de 2024
We're honored to be your choice of stay during your visits. Looking forward to welcoming you back on your next trip!

8/10 - Boa

Matthew

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Great stay
Hospedou-se por 1 diária em fev. de 2024
Resposta de Frontier Suites Team em 29 de fev. de 2024
Delighted to hear you had a great stay at Frontier Suites! Looking forward to welcoming you back soon

10/10 - Excelente

Chandra, Skagway

Viagem com a família, Viagem com família e crianças pequenas
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Frontier Suites looks unassuming from the front but it has nice spacious rooms with big bathtubs. They also have friendly staff members who work hard to help you.
Hospedou-se por 1 diária em jan. de 2024
Resposta de Frontier Suites Team em 1 de fev. de 2024
Dear Chandra,We're delighted to hear that our spacious rooms with big bathtubs and our friendly, hardworking staff made your stay enjoyable. Thank you for choosing Frontier Suites and for recognizing our efforts to provide a comfortable experience. We look forward to welcoming you back soon!Kind regards,

8/10 - Boa

Viajante verificado

Viagem com a família
Pontos positivos: Limpeza, condições e instalações da propriedade e conforto do quarto
Good place to stay in the valley.
Have stayed several times here. I have had difficulty checking in a couple of times which took a while to resolve. Have requested a wheelchair accessible room which didnt get. Would say their suite rooms are quieter and more comfortable. Kitchnettes are nice. Some refrigerators are a little noisy.
Hospedou-se por 2 diárias em dez. de 2023
Resposta de Frontier Suites Team em 1 de fev. de 2024
Dear Guest,Thank you for your loyalty and sharing your experiences. We sincerely apologize for the challenges during check-in and the oversight regarding the wheelchair-accessible room. We're glad to hear you enjoy our suite rooms and kitchenettes. Your feedback about the refrigerators is valuable, and we'll address it promptly. We're committed to ensuring your next stay is smooth and comfortable.Warm regards,

10/10 - Excelente

Anthony

Hospedou-se por 1 diária em dez.. de 2023
Resposta de Frontier Suites Team em 1 de fev. de 2024
Dear Anthony,Thank you for the perfect 5 out of 5 rating! We're overjoyed to hear you enjoyed your stay with us. At Frontier Suites, your satisfaction is our goal, and we're glad we hit the mark for you. We look forward to welcoming you back for another outstanding experience.Warm regards,

2/10 - Terrível

Tracy

Viagem com a família
Pontos negativos: Limpeza, comodidades e condições e instalações da propriedade
I was placed in their 3rd building, not the main building where front desk is located. The building reeked of cigarettes and it is a non smoking building. I got into the elevator and that stunk even more… smelled like it had been used as a urinal. Got into my room and the room smelled old, the floors were not vacuumed. Complained to the front desk and they did come the next day and vacuumed and tried to make it smell nice, that night I walk up to my rental car and two bags of dog poop were placed on the trunk. 2nd day I had no one come and service the room. Would not recommend staying at this hotel. If you can get passed all of this the location is about all they have going for them.
Hospedou-se por 3 diárias em dez. de 2023
Resposta de Frontier Suites Team em 26 de dez. de 2023
We sincerely apologize for the issues you experienced during your stay at Frontier Suites. We're taking immediate action to address these concerns and improve our service.Thank you for your feedback. It is invaluable in helping us improve our services and ensure that all our guests have a comfortable and enjoyable stay. We hope to have the opportunity to welcome you back to Frontier Suites under better circumstances.

10/10 - Excelente

Gustavo

Pontos positivos: Serviço e funcionários
Good for the price. Great staff, rooms are wearing out, smokers leave a smell.
Hospedou-se por 1 diária em nov. de 2023
Resposta de Frontier Suites Team em 29 de nov. de 2023
Dear Gustavo,Thank you for your feedback. We're glad to hear that you found our hotel to be good value and our staff great. Your comments about the room condition and the impact of smoking are appreciated and will be addressed to enhance our guest experience. We hope to welcome you back soon with improvements.Best regards,

10/10 - Excelente

Ginger

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Great place to stay
Last minute reservation. Check in person was great. Room was clean. Shuttle driver to airport was awesome.
Hospedou-se por 1 diária em nov. de 2023
Resposta de Frontier Suites Team em 29 de nov. de 2023
Thank you for sharing your positive experience with us! We're delighted to hear that your last-minute reservation went smoothly, and that you found our check-in staff and shuttle driver to be exceptional. It's great to know that the cleanliness of your room met your expectations as well. We look forward to your next visit!Warm regards,

2/10 - Terrível

Karen

Pontos positivos: Serviço e funcionários e comodidades
Pontos negativos: Limpeza e condições e instalações da propriedade
Room wasnt ckeaned great and gound bed bug in both beds. I did reportbit. First time I have ever sern one. Now washing everything I had there. Creepy
Hospedou-se por 3 diárias em out. de 2023
Resposta de Frontier Suites Team em 29 de nov. de 2023
Dear Karen,We're deeply sorry to hear about your recent experience regarding the room cleanliness and the bed bug issue. Please be assured that we take matters like these very seriously. We are grateful that you reported it and we are taking immediate steps to address and rectify the situation. Our team is committed to ensuring a comfortable and safe stay for all our guests. We understand how unsettling this must be for you and appreciate your patience as we resolve this matter.Best regards,

2/10 - Terrível

Moriah

Hospedou-se por 1 diária em out. de 2023
Resposta de Frontier Suites Team em 29 de nov. de 2023
Dear Guest,We're sorry to see that your experience with us only merited a 1 out of 5 rating. We take your feedback seriously and would appreciate the opportunity to understand more about your experience and what we could have done better. Your satisfaction is important to us, and we hope to have the chance to improve your perception in the future.Best regards,

6/10 - Ok

Matthew

Hospedou-se por 1 diária em out. de 2023
Resposta de Frontier Suites Team em 29 de nov. de 2023
Dear Matthew,Thank you for taking the time to rate us. We appreciate your honest feedback and see a 3 out of 5 rating as an opportunity to improve. We're committed to enhancing our services and hope to provide you with a more exceptional experience on your next visit.Best wishes,

10/10 - Excelente

Carole

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Perfect
Perfect after long trip! Clean as it could be, ample towels and comfy beds.
Hospedou-se por 1 diária em out. de 2023
Resposta de Frontier Suites Team em 29 de nov. de 2023
Dear Guest,We're delighted to hear that you had a comfortable stay with us after your long trip! It's wonderful to know that our cleanliness, ample towels, and comfy beds helped make your experience enjoyable. Thank you for choosing us and we look forward to welcoming you back soon!Best regards,

10/10 - Excelente

Robert

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Frontier is a good hotel, it's in town near the airport. They also have a few freezers to put your fish in upon arrival and departure. A friendly shuttle service, and a good Filipino restaurant down stairs. I use them everytime I go to Juneau. The rooms aren't to bad either.
Hospedou-se por 2 diárias em out. de 2023
Resposta de Frontier Suites Team em 29 de nov. de 2023
Thank you so much for your positive review! It's wonderful to know that our rooms met your expectations as well. Your loyalty and continued choice to stay with us in Juneau are greatly appreciated. We look forward to welcoming you back soon!Warm regards

10/10 - Excelente

Sokserey

Hospedou-se por 1 diária em out. de 2023
Resposta de Frontier Suites Team em 29 de nov. de 2023
Dear Guest,Thank you so much for the excellent rating! We're thrilled to receive a 5 out of 5 from you. Your satisfaction is our top priority, and it's wonderful to know that we delivered a memorable experience. We look forward to welcoming you back in the future!Cheers,

4/10 - Insatisfatória

Cecelia

Pontos negativos: Serviço e funcionários e condições e instalações da propriedade
Wi-Fi connection was horrible. No room service. Jets in my Jacuzzi were dirty. (I have had this happen more than once while staying in this hotel) At one point during my stay I had no running water.
Hospedou-se por 4 diárias em out. de 2023
Resposta de Frontier Suites Team em 29 de nov. de 2023
Dear Cecelia,Thank you for your feedback. We apologize for the inconvenience with the Wi-Fi, Jacuzzi, and water issues. These concerns are being addressed urgently. We value your patronage and hope to better serve you in the future.Best,

10/10 - Excelente

Mary

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
man at the counter was very helpful and informative. Excellent customer service:)
Hospedou-se por 1 diária em out. de 2023
Resposta de Frontier Suites Team em 16 de out. de 2023
Thank you for your wonderful review! We appreciate your kind words and hope to welcome you back soon.Cheers

10/10 - Excelente

Laura

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Staff was nice
Hospedou-se por 1 diária em out. de 2023
Resposta de Frontier Suites Team em 16 de out. de 2023
Dear Guest,Thank you for your positive feedback! We're delighted to hear that our staff's hospitality left a good impression on your stay. We hope to see you again soon.Best regards

10/10 - Excelente

Megan

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Close to the airport and bus stop!
Hospedou-se por 1 diária em out. de 2023
Resposta de Frontier Suites Team em 16 de out. de 2023
Dear Megan,Thank you for the fantastic review! We're thrilled to hear that our proximity to the airport and bus stop made your stay enjoyable. We look forward to welcoming you back.Best regards

8/10 - Boa

Michael

Pontos positivos: Limpeza, serviço e funcionários e conforto do quarto
Location location location
Location is excellent for me. Easy walking distance to everything I need. I stay here twice a year for a week at a time, and though it's the best for me, it's def not the best place. Needs a complete update/reno. Nevertheless until something FAR BETTER is built in the same location, I'll be staying here.
Hospedou-se por 7 diárias em set. de 2023
Resposta de Frontier Suites Team em 29 de set. de 2023
Dear Valued Guest,Thank you for taking the time to share your feedback. We greatly appreciate your continued loyalty to our hotel during your biannual visits. While we're delighted to hear that our location suits your needs, we also acknowledge your comments about the need for a complete update or renovation. Guest feedback is invaluable to us, and we'll certainly take your comments into consideration as we work towards improving our property.We look forward to welcoming you back on your next visit, and please feel free to reach out if there are any specific improvements you'd like to see in the future.Warm regards

8/10 - Boa

Judy

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
A nice but slightly older hotel, close to airport
Hospedou-se por 1 diária em set. de 2023
Resposta de Frontier Suites Team em 29 de set. de 2023
Dear Guest,Thank you for your review. We appreciate your feedback and are pleased to hear that you found our hotel to be a nice place to stay, despite it being slightly older. We're also glad you found our location close to the airport convenient.We value your business and hope to have the opportunity to welcome you back in the future. If there's anything specific you think we could improve upon, please feel free to share.Best regards

6/10 - Ok

Hilarion Lozada

Hospedou-se por 1 diária em set. de 2023
Resposta de Frontier Suites Team em 16 de out. de 2023
Dear Guest,Thank you for your feedback. We're here to make your stay better, and we'd love to learn more about your experience to improve. Feel free to reach out with any suggestions or concerns.Best regards

10/10 - Excelente

Mary

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Although not fancy, this hotel served it's purpose and then some. It's clean and comfortable. The staff was very helpful in all areas.
Hospedou-se por 1 diária em set. de 2023
Resposta de Frontier Suites Team em 29 de set. de 2023
Dear Mary,We're delighted to hear that our hotel served your needs well and that you found it clean and comfortable. We take pride in our staff's helpfulness, and it's great to know that their service enhanced your stay.Should your travels bring you back to the area, we would be honored to welcome you again and provide you with another comfortable stay.Best regards

4/10 - Insatisfatória

Kimmarie

Viagem com a família
Pontos negativos: Limpeza, comodidades e condições e instalações da propriedade
Very dirty and noisy very old and walls were so dirty and terrible smell in hallway. Cannot believe you can charge 450.00 for my stay. Not right…..
Hospedou-se por 2 diárias em set. de 2023
Resposta de Frontier Suites Team em 29 de set. de 2023
Dear Kimmarie,We apologize for the issues you encountered during your stay. Your feedback is important to us, and we're sorry to hear about the cleanliness and noise concerns. This doesn't meet our usual standards, and we will address these matters with our housekeeping and maintenance teams to ensure a more pleasant experience for future guests.Thank you for bringing this to our attention, and we hope you'll give us another chance to provide you with a better experience in the future.Warm regards

10/10 - Excelente

Karen

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 1 diária em set. de 2023
Resposta de Frontier Suites Team em 29 de nov. de 2023
Dear Guest,Thank you for the fantastic rating! Your satisfaction is our top priority, and we're glad we hit the mark. Looking forward to welcoming you back soon!Best,

2/10 - Terrível

Amy

Pontos negativos: Limpeza, condições e instalações da propriedade e conforto do quarto
Stay somewhere else. Anywhere else.
They did not clean our room at all, nor did they give us towels or coffee. The room was also not as booked (we booked a King room w/ Jetted tub and it did not have a tub). The room also smelled bad. When we asked the front desk person for towels (did not have them) they said they didn't have enough because they hadn't done laundry yet (it was 5pm and our room had not been cleaned). When we asked why, they said it was because we "booked a cheap hotel"
Hospedou-se por 3 diárias em ago. de 2023
Resposta de Frontier Suites Team em 6 de set. de 2023
Dear Guest,We sincerely apologize for the issues you encountered during your stay with us. This does not reflect our usual standards of service, and we are truly sorry for any inconvenience you experienced. Your feedback is important to us, and we will use it to improve our operations and ensure this doesn't happen again in the future.If there's anything more you'd like to share or if there's anything we can do to make it right, please feel free to reach out. We value your business and hope to have another opportunity to provide you with a much better experience in the future.Thank you for bringing this to our attention.Best regards

8/10 - Boa

Diego

Hospedou-se por 1 diária em ago. de 2023
Resposta de Frontier Suites Team em 29 de set. de 2023
Dear Guest,We're glad to see that you had a positive experience during your stay, and we appreciate your rating.If you have any further comments or suggestions that could help us improve and earn a perfect 10 in the future, please feel free to share. We hope to have the pleasure of hosting you again in the future.Warm regards

2/10 - Terrível

Patricia

Hospedou-se por 1 diária em ago. de 2023
Resposta de Frontier Suites Team em 6 de set. de 2023
Dear Guest,We're sorry to hear that your experience with us didn't meet your expectations. We value your feedback, and we'd like to understand what went wrong during your stay so we can improve. If you could provide more details or specific feedback, it would be greatly appreciated. We aim to provide the best possible experience for our guests, and your comments will help us in achieving that goal.

2/10 - Terrível

William

Pontos negativos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 1 diária em ago. de 2023
Resposta de Frontier Suites Team em 6 de set. de 2023
We're deeply sorry to hear about your low rating. Your feedback is important to us, and we would appreciate any specific details or concerns you might have had during your stay. This will help us address any issues and improve our services for the future. We hope you might consider giving us another chance in the future to provide you with a better experience.

10/10 - Excelente

Frank

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 4 diárias em ago. de 2023
Resposta de Frontier Suites Team em 6 de set. de 2023
We're delighted to hear that you had an exceptional experience at Frontier Suites. We look forward to serving you again in the future.

4/10 - Insatisfatória

Charles

Pontos positivos: Comodidades
Sheets were dirty on bed, lots of hairs and definitely sheets from people before. Rest of apartment clean. Staff did not have any clean sheets so I slept on blankets that were in the clean laundry.
Hospedou-se por 1 diária em ago. de 2023
Resposta de Frontier Suites Team em 6 de set. de 2023
We sincerely apologize for the cleanliness issue you experienced with the bed sheets during your stay. This is not the standard we uphold, and we deeply regret any inconvenience this may have caused you. Your feedback is invaluable, and we will use it to improve our housekeeping and customer service. We hope you'll consider giving us another opportunity to provide you with a better experience in the future.Warm regards

8/10 - Boa

Natalia, meadowbrook

Hospedou-se por 2 diárias em ago. de 2023
Resposta de Frontier Suites Team em 29 de set. de 2023
Dear Natalia,Thank you for taking the time to rate your recent stay with us. If you have any specific feedback or suggestions for how we can improve and earn a 5-star rating next time, please don't hesitate to let us know.We hope to have the opportunity to welcome you back in the future for an even better stay.Best regards

8/10 - Boa

Lorraine

Viagem com a família
Pontos positivos: Limpeza, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 3 diárias em ago. de 2023
Resposta de Frontier Suites Team em 6 de set. de 2023
Thank you for your rating. We appreciate your feedback, and we're pleased to see you had a positive experience overall. If there are specific areas where we can improve and earn a higher score next time, please let us know. We look forward to serving you again at Frontier Suites.

8/10 - Boa

A

Viagem em grupo
Pontos positivos: Limpeza e conforto do quarto
Pontos negativos: Serviço e funcionários
Good except for front desk
The front desk service sucked but the room was nice.
Hospedou-se por 1 diária em ago. de 2023
Resposta de Frontier Suites Team em 6 de set. de 2023
Your feedback is important, and we will use it to improve our guest experience. We hope to provide you with a more satisfying stay in the future.Warm regards

6/10 - Ok

Glen

Pontos positivos: Limpeza e condições e instalações da propriedade
Location is good
Hospedou-se por 8 diárias em ago. de 2023
Resposta de Frontier Suites Team em 6 de set. de 2023
Thank you for your feedback. If there are any specific aspects of your stay you'd like to highlight or if you have any suggestions for improvement, please feel free to share. We hope to have the opportunity to serve you again at Frontier Suites.

8/10 - Boa

Mela

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Very clean
Very clean. Day clerk was very helpful.
Hospedou-se por 1 diária em ago. de 2023
Resposta de Frontier Suites Team em 6 de set. de 2023
Thank you for your positive feedback. We aim to provide exceptional service, and your comments are greatly appreciated. We look forward to welcoming you back to Frontier Suites in the future.

8/10 - Boa

Viajante verificado

Viagem com a família
Pontos positivos: Limpeza, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 2 diárias em ago. de 2023
Resposta de Frontier Suites Team em 6 de set. de 2023
Thank you for your rating. We appreciate your feedback and are glad to see you had a fairly positive experience. We aim to make your next stay even better. If you have any specific suggestions for improvement, please don't hesitate to share them. We hope to welcome you back to Frontier Suites soon.

4/10 - Insatisfatória

Jeanette

Viagem em grupo, Viagem com a família
Pontos positivos: Limpeza
Pontos negativos: Comodidades e condições e instalações da propriedade
The shower head did not work; there were not enough towels in the room. Gear was stolen from our vehicle in the parking lot. The rooms were a good size, but the other issues really negatively affected our experience. Staff were not really helpful.
Hospedou-se por 1 diária em ago. de 2023
Resposta de Frontier Suites Team em 6 de set. de 2023
We sincerely apologize for the various issues you encountered during your stay, from the shower head and towel shortage to the unfortunate incident with your vehicle. This is not the experience we aim to provide, and we deeply regret any inconvenience you faced. Your feedback is essential, and we will use it to improve our services and security measures. We hope you will consider giving us another chance in the future to offer you a more positive experience.

8/10 - Boa

Sally

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Location was 5 minutes from the airport, very convienent.
Hospedou-se por 1 diária em ago. de 2023
Resposta de Frontier Suites Team em 6 de set. de 2023
Thank you for your feedback. We hope to welcome you back to Frontier Suites in the future.

6/10 - Ok

Barbara

Viagem a dois
Clean, shuttle didn’t come on time
Hospedou-se por 1 diária em ago. de 2023
Resposta de Frontier Suites Team em 6 de set. de 2023
Thank you for your review. We're pleased to hear that you found our hotel clean. However, we apologize for any inconvenience caused by the delay with our shuttle service. Your feedback is important, and we'll use it to improve our services. We hope to have the opportunity to provide you with a more punctual experience in the future.

4/10 - Insatisfatória

Laura

Viagem com a família
Pontos negativos: Serviço e funcionários e condições e instalações da propriedade
We had 4 heavy bags and the receptionist recommended that we get to our room by walking clear around the buildings and use the 4 flights of stairs. Then we couldn’t get into the building because our key didn’t work. She then came to help us in and again she took us up two more flights of stairs to get to our room. Then she took our key and left. We discovered the elevator in the morning!
Hospedou-se por 1 diária em jul. de 2023
Resposta de Frontier Suites Team em 6 de set. de 2023
We apologize for the inconvenience you experienced during your check-in and for the miscommunication regarding the elevator. Your feedback is valuable, and we'll work on improving our processes to ensure a smoother experience for our guests. We appreciate your understanding and hope you'll consider staying with us again in the future.Best regards

2/10 - Terrível

amy

Pontos positivos: Limpeza
Hotel room was facing the sun it was like a sauna in there, no a/c and they left a tiny fan on the dresser. Didn’t sleep at all
Hospedou-se por 1 diária em jul. de 2023
Resposta de Frontier Suites Team em 6 de set. de 2023
We apologize for the discomfort you experienced due to the room temperature and lack of air conditioning during your stay. Your feedback is important, and we'll use it to address these issues and enhance our guest experience. We appreciate your patience and hope to have another opportunity to provide you with a more comfortable stay in the future.Warm regards

8/10 - Boa

Robert

Pontos positivos: Limpeza e serviço e funcionários
This place is fine, big rooms, they all have kitchens and it’s near the airport. Other than that it doesn’t have much going for it
Hospedou-se por 1 diária em jul. de 2023
Resposta de Frontier Suites Team em 6 de set. de 2023
Thank you for your feedback. We're pleased to know you found our spacious rooms and convenient location near the airport to be favorable. We appreciate your input and will continue to work on improving our services to provide a more memorable experience in the future. We hope you'll consider staying with us again.Best regards

6/10 - Ok

Diane

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 1 diária em jul. de 2023
Resposta de Frontier Suites Team em 6 de set. de 2023
Thank you for your rating. We appreciate your feedback, and we'll strive to make improvements to earn a higher score during your next stay. Please don't hesitate to share specific suggestions with us. We hope to see you again at Frontier Suites.Best regards