Dear Julian,Thanks for the visit and the review, it seems we did not live up to expectations, please do share some more information so that it may be properly investigated and resolved.Thank youAnthony

Dear Julian Silva,Thank you for staying with us and for leaving a review score, while it seems you had a good stay its sad to see we did not do enough to score a 10 out of 10.We hope you visit again soon.All the bestAnthony

Dear Feriado Thank you for your message and taking the time to write a review about your stay. My apologies about the service you received - may i kindly request that you elaborate further on the bad experiences that you had? so that we can rectify it and provide more training on our end I will be sure to escalate your concerns to management so that they to are aware of what needs to be rectified on our end Our rooms refurbishments will begin in April of 2020, i am hoping you can come back in the near future to experience a better stay at the Southern Sun Rosebank Best Regards Tshego- Reservations Agent

Please do accept our apologies for the inconvenience caused.

Dear Anselmo, Thank you for the great review. We will definitely share the feedback with the team. We hope to welcome you back in the future.

Dear Rafael, Thank you for the great review. We hope to welcome you back in the future.

Dear Maria, Thank you for the great review. We hope to welcome you back in the future.

Dear Carlos Eduardo, Thank you for the feedback. We look forward to welcoming you back.

Good day, Thank you for review. Kind regards

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Don Jesseman Hotel Manager

Dear Bernadette,Thanks for the visit and the lovely review, we hope you visit again soon.

Dear Bernadette,Thank you for the visit and the lovely review, we hope you visit again soon.All the best

Dear Bernadette,Thank you for staying with us and for leaving a review, we hope to see you again soon.Anthony

Dear Virginia,Thank you for the visit and the lovely review, we are thrilled that you enjoyed your stay and we do hope to see you again soon.All the best

Dear Leon,Thank you for the visit and the lovely review, we hope you visit again soon.All the best

Dear Jetina,Thank you for the visit and the review. I'm terribly sorry for what seems to have been a poor experience with the reception team. Please do send me more details if you are able to so that I may address accordingly.All the best

Dear CarolinaThank you for the visit and the lovely review, we hope you visit again soon.All the best

Dear JeandreThank you for the visit, I'm terribly sorry it seems that you had a poor experience, please do reach out to discuss further if you wish, i would appreciate understanding what we could have done better.All the best

Dear Lorrena,Apologies for the poor experience, I would appreciate the opportunity to discuss further with you.All the best

Dear James,Thank you for visiting and for the fantastic feedback, I have shared your kind words with the team who are very appreciative.All the bestAnthony

Dear Michael,Thank you for choosing to stay with us, we are thrilled that you had an enjoyable stay.All the bestAnthony

Dear Lise,Thank you for the visit and the review, it seems you had an enjoyable time and we hope you visit again soon.All the bestAnthony

Dear ItebogengThanks for the visit and the review, it seems we did not live up to expectations, please do share some more information so that it may be properly investigated and resolved.

Dear Valarie,Thank you for staying with us and for the lovely review, wea re glad you enjoyed your time with us and we hope you visit again soon.All the bestAnthony

Dear Ms De Ridder,My sincerest apologies for any inconvenience caused during the incident on Monday evening as well as the fact that you fell ill overnight. Please see below statement on the events that occurred as it more than a water leak which resulted in the hotel being evacuated and guests moved to other properties.Tuesday, 14 November 2023, Rosebank, Johannesburg: Southern Sun Rosebank experienced damage from a severe hailstorm on Monday evening when the roof above the hotel restaurant collapsed under the sudden build-up of ice and water from the storm. Emergency services were quickly on the scene to secure the area. No serious injuries were reported, and all guests were evacuated and relocated to Southern Sun’s hotels nearby. The hotel is closed for an evaluation and repair, and impacted reservations are being transferred to the group’s other hotels.On the evening we collected as many blankets as we could for guests from the areas of the hotel we were permitted into by the emergency services, we also arranged shelter from the rain at the police station across the road which many guests made use of.I do you hope are feeling better and have a better understanding now of the incident that occurred resulting in the events that followed that evening.All the bestAnthony

Dear Peter,Thanks for the visit and the lovely review, we hope to see you again soon.Anthony

Dear Gavin,Thank you for the visit and the review, we hope you visit again soon.Anthony

Dear Jennifer,I am terribly sorry that you had such a poor experience with us. I will be sure to address this with the team as either assistance or a room move should have been given to ensure you had a comfortable evening.All the bestAnthony

Dear Lisa,Thank you for visiting and leaving some feedback on your stay. I am thrilled that you had a great stay and hope to welcome you back again soon.All the bestAnthony

Dear Shanil,Thank you for visiting and taking the time to leave a review on your stay. We are very happy that you enjoyed your time with us and will share your feedback with the team and in particular Hendrik and Sinhle.All the bestAnthony

Dear Kader,Thanks for the visit and the review rating, we are thrilled that you had a great stay and hope to welcome you back again soon.All the bestAnthony

Dear Christopher,Thank you for staying with us and leaving a review on your experience. We are thrilled that you had a good stay and look forward to welcoming you back.All the bestAnthony

Dear David,Thanks for staying with us and for leaving a review, we are thrilled that you had a great stay and hope you visit again soon.

Dear Goerge,Thank you for the visit and the lovely review. We are glad you enjoyed your dinner at our Grill Jichana restraunt.All the bestAnthony

Dear Cowell,Thanks for visiting, we are glad you seemed to have had a great stay and we hope you visit again soon.All the bestAnthony

Dear Sakhiwo,Thank you for staying with us and leaving a review score, we are thrilled that you seemed to have had a great time and hope you choose to visit again soon.All the bestAnthony

Dear KeithThanks for the visit and the review rating, we are thrilled that you had a great stay and hope to welcome you back again soon.All the bestAnthony

Dear Chisenga, We are glad that you enjoyed your stay with us at Southern Sun Rosebank. We hope to see you again in the not so distant future. RegardsKagiso

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Dear Javon,Thanks for the visit and the lovely review, we hope you visit again soon.All the bestAnthony