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Avaliações de Red Roof Inn PLUS+ Secaucus - Meadowlands - NYC

2.5 out of 5
Red Roof Inn PLUS+ Secaucus - Meadowlands - NYC
15 Meadowlands Parkway, Secaucus, NJ

Avaliações

7,0

Boa

Nota 10 - Excelente. 288 de 1002 avaliações" "
Nota 8 - Boa. 261 de 1002 avaliações" "
Nota 6 - Ok. 187 de 1002 avaliações" "
Nota 4 - Insatisfatória. 103 de 1002 avaliações" "
Nota 2 - Terrível. 163 de 1002 avaliações" "

7,0/10

Limpeza

7,6/10

Serviço e funcionários

6,4/10

Comodidades

6,6/10

Condições e instalações da propriedade

6,6/10

Cuidado com o meio ambiente

Avaliações

10/10 - Excelente

CLEIRRANDER

Hospedou-se por 4 diárias em dez. de 2023
Resposta de Carla RediResponse Specialist em 11 de jan. de 2024
Hello Cleirrander, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn PLUS+ Secaucus - Meadowlands - NYC and I appreciate your 10/10 score following your stay. At Red Roof, we aim to deliver a great experience for all our guests and we're happy you were satisfied with your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, CarlaRed Roof ManagementRediResponse Specialist

6/10 - Ok

Viajante verificado

Viagem com a família
Pontos positivos: Serviço e funcionários e conforto do quarto
Hotel econômico
O Atendimento na recepção foi muito amigavel. O hotel tem boa localizacao, mas precisam melhorar a manutencao do predio e a limpeza dos quartos. Apesar de nao ser permitido fumar, os hospedes fumam nos corredores do hotel.
Hospedou-se por 3 diárias em dez. de 2023

10/10 - Excelente

GUSTAVO

Pontos positivos: Serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 7 diárias em set. de 2023
Resposta de Linton Red Roof Management RediResponse Specialist em 30 de set. de 2023
Hello Gustavo, Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ SECAUCUS - MEADOWLANDS - NYC and I were delighted to see your perfect score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LintonRed Roof Management RediResponse Specialist

6/10 - Ok

FLAVIO S

Pontos positivos: Condições e instalações da propriedade
Pontos negativos: Limpeza
Pra quem quer economizar
Hotel razoavel para os padrões americanos, mas inferior se comparado ao mesmo no Brasil. Menor preço da região sem cafe da manhã, distante 30 min de Manhatam mas não é dificil pegar onibus pra NY. Limpeza peca muito, uma vez por estadia.
Hospedou-se por 10 diárias em set. de 2023
Resposta de Linton Red Roof Management Rediresponse Specialist em 24 de set. de 2023
Prezado Flavio,Obrigado por nos contar sobre sua recente visita ao RED ROOF PLUS+ SECAUCUS - MEADOWLANDS - NYC. É bom ler que o nosso hotel foi suficiente para as suas necessidades. Na Red Roof, o feedback dos nossos hóspedes é sempre bem-vindo, pois nos esforçamos para melhorar continuamente a qualidade dos nossos serviços.Saiba que valorizamos você como nosso hóspede e apreciamos seu negócio. Obrigado novamente por compartilhar sua experiência conosco. Adoraríamos vê-lo novamente, caso suas viagens o tragam de volta à nossa região.Com agradecimentos,LintonRed Roof ManagementRediresponse Specialist

10/10 - Excelente

JIMMY P

Hospedou-se por 2 diárias em mai. de 2023
Resposta de Sharma RediResponse Specialist em 22 de mai. de 2023
Hello Jimmy,Thank you for taking a moment to leave a review. The staff at the RED ROOF PLUS+ SECAUCUS - MEADOWLANDS - NYC and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we hope you’ll visit us again on your next trip!Sincerely,SharmaRed Roof ManagementRediResponse Specialist

8/10 - Boa

Marcelo

Pontos positivos: Serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 2 diárias em dez. de 2022
Resposta de Samantha RediResponse Specialist em 31 de dez. de 2022
Thank for your review, Marcelo. Myself and the staff at the Red Roof Inn PLUS Secaucus - Meadowlands - NYC appreciate your 8/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Samantha RediResponse Specialist

10/10 - Excelente

Paulo Apdo

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hotel q merece a ser recomendado.
Excelente custo benefício. Ótima localização e ambiente muito agradável. Atendimento dos funcionários aos clientes nota 10.
Hospedou-se por 6 diárias em dez. de 2019

10/10 - Excelente

Josh

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
It was quaint and peaceful spot to stay at for the weekend. Would definitely recommend staying here.
Hospedou-se por 1 diária em abr. de 2024
Resposta de Recordo, Rediresponse Specialist em 1 de mai. de 2024
Hey Josh,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the Red Roof Inn PLUS+ Secaucus - Meadowlands - NYC. It's great to see our quiet and peaceful location was an ideal experience, resulting in a 5/5 score. Red Roof always enjoy hearing about the positive experiences our guests have at our hotels.The staff and I would like to thank you again for posting your review. Red Roof look forward to welcoming you back in the future.Sincerely,RecordoRed Roof ManagementRediresponse Specialist

10/10 - Excelente

Kerlin

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Me encanta
Hospedou-se por 1 diária em abr. de 2024
Resposta de Adraine Rediresponse Specialist em 28 de abr. de 2024
Querida Kerlin,Gracias por tomarse el tiempo para compartir sus comentarios sobre su experiencia en RED ROOF PLUS+ SECAUCUS - MEADOWLANDS - NYC. Apreciamos sinceramente sus comentarios y nos alegra saber que tuvo una buena experiencia con nosotros. Me encanta que hayas tenido una estancia estupenda. Los comentarios positivos de los huéspedes, como el suyo, siempre son un estímulo para todo nuestro personal de Red Roof mientras nos esforzamos por mejorar continuamente la calidad de nuestros servicios.Realmente apreciamos sus comentarios y esperamos brindarle un servicio excepcional en el futuro.Sincerely,AdraineRed Roof Management Rediresponse Specialist

8/10 - Boa

Sidney

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
I liked that it was close to where I needed to go and earlier accessible.
Hospedou-se por 2 diárias em abr. de 2024
Resposta de Adraine Rediresponse Specialist em 28 de abr. de 2024
Hello Sidney, Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ SECAUCUS - MEADOWLANDS - NYC and I appreciate your 4/5 score following your stay. It is great to read that you found our hotel to be close to where you needed to go and the earlier accessibility. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services. Your kind words inspire our team to continue delivering top-notch service. Your satisfaction is our priority, and we can't wait to have you back for another wonderful stay.Sincerely,AdraineRed Roof Management Rediresponse Specialist

6/10 - Ok

Fyza

Pontos positivos: Serviço e funcionários
Overall the place was good. The only thing, they might have sprayed Clorox or some kind of cleaning product to kill off fruit flies that was in the bathroom that lingered the whole entire time of the stay. The window can’t be open to air out the room.
Hospedou-se por 4 diárias em abr. de 2024
Resposta de LaTunde RediResponse Specialist em 27 de abr. de 2024
Dear Fyza,I appreciate you sharing your feedback following your stay at the RED ROOF PLUS+ SECAUCUS - MEADOWLANDS - NYC. I was saddened to read that your stay fell short of your expectations due to the insects and all other concerns that you reported. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,LaTundeRed Roof Management RediResponse Specialist

6/10 - Ok

FAHD

Its not bad
Hospedou-se por 1 diária em abr. de 2024
Resposta de Dannielle Rediresponse Specialist em 26 de abr. de 2024
Hello Fahd, Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ SECAUCUS - MEADOWLANDS - NYC and I welcome your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Dannielle Red Roof Management Rediresponse Specialist

6/10 - Ok

Kenley

Conveniently placed, lots of attractions, and shopping areas around
Hospedou-se por 2 diárias em abr. de 2024
Resposta de Oshane RediResponse Specialist em 23 de abr. de 2024
Dear Kenly, Thank you for taking the time to share your feedback regarding your experience at the RED ROOF PLUS+ SECAUCUS -MEADOWLANDS - NYC. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding the convenience. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future. Sincerely,Oshane Red Roof Management RediResponse Specialist

10/10 - Excelente

Michael

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
I had a good time at the hotel..thanks
Hospedou-se por 1 diária em abr. de 2024
Resposta de Oshane RediResponse Specialist em 23 de abr. de 2024
Dear Michael, Thank you for taking the time to share your feedback regarding your experience at the RED ROOF PLUS+ SECAUCUS - MEADOWLANDS - NYC. We sincerely appreciate your comments and are happy to hear you had a great experience with us. We aim to deliver a positive experience for all out guests and we're happy you were satisfied with your stay. Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future. Sincerely,Oshane Red Roof Management RediResponse Specialist

6/10 - Ok

Tricia

Hospedou-se por 1 diária em abr. de 2024
Resposta de Dannielle Rediresponse Specialist em 23 de abr. de 2024
Hello Tricia, Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ SECAUCUS - MEADOWLANDS - NYC and I welcome your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Dannielle Red Roof Management Rediresponse Specialist

6/10 - Ok

Adnan

Viagem de negócios, Viagem em grupo
Pontos negativos: Serviço e funcionários, comodidades e condições e instalações da propriedade
Property needs upgrading and better cleaning. The towels were not washed either
Hospedou-se por 3 diárias em abr. de 2024
Resposta de Dannielle Rediresponse Specialist em 21 de abr. de 2024
Dear Adnan,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF PLUS+ SECAUCUS - MEADOWLANDS - NYC. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the encounter you had with the upkeep of the property, unclean room and the towels being unclean. We apologize for this issue, for this has never occurred before. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Thank you again for posting your review. We do hope you will choose to stay with us again at Red Roof so we can have the opportunity to provide you with a better experience.Sincerely,Dannielle Red Roof Management Rediresponse Specialist

2/10 - Terrível

Amiris

Viagem com a família, Viagem com família e crianças pequenas
Pontos negativos: Limpeza, serviço e funcionários e condições e instalações da propriedade
I made a reservation for a two bed bedroom, but was given one bedroom with one bed because I made a reservation on a third party website, and couldn’t do anything about it.
Hospedou-se por 1 diária em abr. de 2024
Resposta de Dannielle Rediresponse Specialist em 21 de abr. de 2024
Dear Amiris,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF PLUS+ SECAUCUS - MEADOWLANDS - NYC. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the encounter you had with not being provided with the room you had reserved. We apologize for this issue, for this has never occurred before. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Thank you again for posting your review. We do hope you will choose to stay with us again at Red Roof so we can have the opportunity to provide you with a better experience.Sincerely,Dannielle Red Roof Management Rediresponse Specialist

10/10 - Excelente

Xavier

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Good
Hospedou-se por 1 diária em mar. de 2024
Resposta de Nishaye RediResponse Specialist em 18 de abr. de 2024
Hello Xavier, I appreciate your kind review from your recent visit at the Red Roof Inn PLUS+ Secaucus - Meadowlands - NYC. That you had an amazing time during your stay with us makes us very happy, prompting your 5/5 score. Our main goal is to make sure you have a hassle-free and comfortable stay, so we are excited to hear that we lived up to your expectations. Our Red Roof team value your good comments and look forward to having you visit us again soon for another fantastic stay!Sincerely,NishayeRed Roof ManagementRediResponse Specialist

10/10 - Excelente

Vaibhav

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Awesome waterbody right outside the room
Hospedou-se por 1 diária em abr. de 2024
Resposta de OnielRediresponse Specialist em 17 de abr. de 2024
Hi Vaibhav,Thank you for taking the time to write a review of your stay at the Red Roof Inn PLUS+ Secaucus - Meadowlands - NYC. It is so rewarding to read that you had a good encounter with us and we truly appreciate you letting us know. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.Sincerely,OnielRedRoof ManagementRediresponse Specialist

2/10 - Terrível

Nagla

Viagem com a família, Viagem com família e crianças pequenas
Pontos negativos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
This is the worst hotel or motel I've been to it had roaches came from under the bed and fridge and i took a videos i have prove proved
Hospedou-se por 1 diária em abr. de 2024
Resposta de Xao RediResponse Specialist em 15 de abr. de 2024
Thank you for taking the time to tell us about your experience at the Red Roof Inn PLUS+ Secaucus - Meadowlands - NYC, Nagla. Please accept our apologies for failing to provide you with a great experience. You stated that the listed pests hindered your stay. Any issue related to pest alerts is quickly addressed through the Pest Control company that we work with, as is standard in the industry. In an effort to rectify these in a timely manner, I have shared your comments with the property.Thanks to your feedback, Red Roof can work towards making the necessary changes. It would be our pleasure to provide you with better stays going forward.Very truly yours,XaoRed Roof ManagementRediResponse Specialist

10/10 - Excelente

Saleh

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 2 diárias em abr. de 2024
Resposta de OnielRediresponse Specialist em 17 de abr. de 2024
Hi Saleh,Thank you for taking the time to write a review of your stay at the Red Roof Inn PLUS+ Secaucus - Meadowlands - NYC. Our goal is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit prompting your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.We appreciate your business and hope that you will give us the opportunity to provide you with another great experience the next time you’re in the area.Sincerely,OnielRedRoof ManagementRediresponse Specialist

4/10 - Insatisfatória

Enrique

Viagem com a família
Pontos positivos: Limpeza
Pontos negativos: Serviço e funcionários e comodidades
Limited service
Hospedou-se por 2 diárias em abr. de 2024
Resposta de Xao RediResponse Specialist em 15 de abr. de 2024
Thanks for sharing your feedback with us, Enrique. The team at our Red Roof Inn PLUS+ Secaucus - Meadowlands - NYC was saddened to see that we failed to provide you with a satisfactory stay. You stated that the limited services hindered your stay. As such, your feedback may be taken into account as Red Roof aims to continuously improve.I appreciate that you brought this to our attention. We would love to improve the impression left with you on your next stay, should you require lodging in the future.Best wishes,XaoRed Roof ManagementRediResponse Specialist

6/10 - Ok

Jihan

Pontos positivos: Serviço e funcionários
Pontos negativos: Limpeza
Hospedou-se por 1 diária em abr. de 2024
Resposta de Xao RediResponse Specialist em 15 de abr. de 2024
I appreciate the time that you took to share your sentiments with us, Jihan. Our team at the Red Roof Inn PLUS+ Secaucus - Meadowlands - NYC appreciated your 3/5 score following your stay. In the future, please consider adding comments so that we know what we’re doing well and where we can improve our services. Guest feedback, like yours, helps Red Roof to make these improvements.On your next stay, should you have any issues, please feel free to contact our front desk for real-time assistance. Thanks once again for sharing. We would love to host you under our roof again.With gratitude,XaoRed Roof ManagementRediResponse Specialist

6/10 - Ok

Jonathan

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
There was an issue were people were getting assigned rooms that were already habituated. My brother decided to leave. We stayed and our visit was pleasant, they did not deserve 5 stars.
Hospedou-se por 1 diária em mar. de 2024
Resposta de LaTunde RediResponse Specialist em 11 de abr. de 2024
Dear Jonathan,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF PLUS+ SECAUCUS - MEADOWLANDS - NYC. We value you as our guest and welcome your 3/5 score. At Red Roof, it's good to know that you stayed, and your visit was pleasant. However, as it relates to your comment of the issue other guest had with their assigned rooms, this will be taken into consideration. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,LaTundeRed Roof ManagementRediResponse Specialist

10/10 - Excelente

Martha

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Está cerca de la ruta 129 que te lleva a NYC. El precio está muy bien para lo que te ofrecen
Hospedou-se por 7 diárias em mar. de 2024
Resposta de LaTunde RediResponse Specialist em 10 de abr. de 2024
Dear Martha,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF PLUS+ SECAUCUS - MEADOWLANDS - NYC. It's great to see you enjoyed your stay, resulting in a 5/5 score. At Red Roof, it's great to know that the price is very good, we are close to route 129 and any other positives stated. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,LaTundeRed Roof ManagementRediResponse Specialist

4/10 - Insatisfatória

Aretha

Viagem a dois
Pontos negativos: Limpeza e condições e instalações da propriedade
I didn't like the fact that the tub was dirty and had hair all in the sink.
Hospedou-se por 1 diária em abr. de 2024
Resposta de Adraine Rediresponse Specialist em 8 de abr. de 2024
Dear Aretha,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF PLUS+ SECAUCUS - MEADOWLANDS - NYC. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the lack of cleanliness of the bathroom tub and there was hair in the sink. We are sorry you found the room in this way. Your feedback is important to Red Roof, and we’ll take your comments into consideration to make changes to improve our customer experience.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,AdraineRed Roof ManagementRediresponse Specialist

8/10 - Boa

Fredy

Hospedou-se por 2 diárias em mar. de 2024
Resposta de LaTunde RediResponse Specialist em 27 de abr. de 2024
Hello Fredy, Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ SECAUCUS - MEADOWLANDS - NYC and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist

8/10 - Boa

scott anthony

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Was a nice stay, only issue was the iron was dirty as can be and you don't realize it will burn and stain your brand new shirt until you actually use it....needless to say I can never wear that brand new shirt as it has brown stains from the iron, they apologize d & provided a new iron but that doesn't replace my clothing.....
Hospedou-se por 3 diárias em mar. de 2024
Resposta de Gabrielle RediResponse Specialist em 4 de abr. de 2024
Thank you for taking a moment to leave a review, Scott. The staff and I at the Red Roof Inn PLUS+ Secaucus - Meadowlands - NYC appreciate your 4/5 score following your stay. I am happy that you had a nice stay. However, you stated that the situation with the iron and your shirt hindered your stay. Our Red Roof team is committed to satisfying our guests, so your comments will be taken into consideration as it will help us to improve our guest experience. Please know that we value you as our guest and appreciate your feedback.Thank you again for sharing your experience. We hope that you will give us the opportunity to provide you with an even better stay the next time you're in the area.Sincerely, Gabrielle Red Roof Management RediResponse Specialist

6/10 - Ok

Rodrigue

Hospedou-se por 3 diárias em mar. de 2024
Resposta de Tianna RediResponse Specialist em 22 de abr. de 2024
Hello Rodrigue, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn PLUS+ Secaucus - Meadowlands - NYC and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,TiannaRed Roof ManagementRediResponse Specialist

10/10 - Excelente

Jennifer

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
A great place close to the city. Accommodating staff.
Hospedou-se por 2 diárias em mar. de 2024
Resposta de Tianna RediResponse Specialist em 2 de abr. de 2024
Hello Jennifer, Thank you for taking a moment to complete our survey. Myself and the staff at the Red Roof Inn PLUS+ Secaucus - Meadowlands - NYC appreciate your 5/5 score following your stay. It's great to read that you were pleased with the hospitality of our staff and the convenience of our location. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit.The staff and I were happy to see Red Roof met your expectations. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.Sincerely,TiannaRed Roof ManagementRediResponse Specialist

6/10 - Ok

Cynthia

Pontos positivos: Limpeza
Pontos negativos: Serviço e funcionários
Hospedou-se por 1 diária em mar. de 2024
Resposta de Gabrielle RediResponse Specialist em 1 de abr. de 2024
Thank you for taking a moment to leave a review, Cynthia. The staff and I at the Red Roof Inn PLUS+ Secaucus - Meadowlands - NYC appreciate your 3/5 score following your stay. At Red Roof, we aim to deliver positive experiences and we’re happy you were satisfied. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you again for sharing your experience. We hope that you will give us the opportunity to provide you with an even better stay the next time you're in the area. Sincerely, Gabrielle Red Roof Management RediResponse Specialist

10/10 - Excelente

Jitendra, Secaucus

Pontos positivos: Limpeza
Hospedou-se por 5 diárias em mar. de 2024
Resposta de Chirell RediResponse Specialist em 31 de mar. de 2024
Dear Jitendra,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn PLUS+ Secaucus - Meadowlands - NYC and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. We hope we have the opportunity to see you again in the future.Sincerely,ChirellRed Roof ManagementRediResponse Specialist

6/10 - Ok

Mahmoud, plymouth

Viagem com a família, Viagem com família e crianças pequenas
Pontos positivos: Limpeza e serviço e funcionários
The property is a bit dirty, the check in at night is horrible where you have to wait in line in a small room
Hospedou-se por 2 diárias em fev. de 2024
Resposta de Gabrielle RediResponse Specialist em 30 de mar. de 2024
Dear Mahmoud,Thank you for your review following your stay at Red Roof Inn PLUS+ Secaucus - Meadowlands - NYC. It was regretful to have discovered that you weren’t thoroughly impressed with us during your recent stay. You indicated that the property was a bit dirty and the check-in at night wasn't to your liking, which was saddening to read. Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. It would be our pleasure to provide better accommodations at any of our brand locations in the future. With thanks, Gabrielle Red Roof Management RediResponse Specialist

10/10 - Excelente

Rochet

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Super cool
Hospedou-se por 1 diária em mar. de 2024
Resposta de Chirell RediResponse Specialist em 29 de mar. de 2024
Dear Rochet,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn PLUS+ Secaucus - Meadowlands - NYC. It is very gratifying to read that you had a great encounter with us and we really appreciate your kind comments about our super cool location. Your feedback is essential as we strive to provide a clean, comfortable, values-based stay to all guests.Redroof can’t wait to see you Under Our Roof soon, where we can continue to offer you a clean and comfortable stay at an affordable price!Sincerely,ChirellRed Roof ManagementRediResponse Specialist

4/10 - Insatisfatória

Amanda

Viagem com a família, Viagem com família e crianças pequenas
Pontos negativos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Very sketchy. I stayed here with my fiancé & son to go to American Dream & the walk to the room is quite scary. Maybe in the summer has more people, the view of the water outside the room was nice but people were living in some of the rooms. One tenant had a huge dog chained to a wire on his room door which wasn’t safe at all. Very limited hotel staff, cleaning staff was nice.
Hospedou-se por 2 diárias em fev. de 2024
Resposta de Tianna RediResponse Specialist em 27 de mar. de 2024
Dear Amanda, Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the Red Roof Inn PLUS+ Secaucus - Meadowlands - NYC. It's good to read that you found our staff to be nice. However, it's truly disheartening to read that you were faced with safety concerns as guest safety is our top priority. Nevertheless, feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Sincerely,Tianna Red Roof ManagementRediResponse Specialist

10/10 - Excelente

IRENE

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Nice staff service. Quiet and safe.
Hospedou-se por 1 diária em mar. de 2024
Resposta de Tianna RediResponse Specialist em 26 de mar. de 2024
Dear Irene, Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn PLUS+ Secaucus - Meadowlands - NYC. We sincerely appreciate your comments and are happy to hear you had a great experience with us. It's so rewarding to read that you were pleased with the hospitality of our staff and that you felt safe while with us. Guest safety is our top priority so, I'm thrilled to see that was accomplished with your visit. We hope to continue to provide great experiences for you. Thank you again for sharing your comments with us. We look forward to hosting you again in the future. Sincerely,Tianna Red Roof Management RediResponse Specialist

6/10 - Ok

Aj

Pontos negativos: Limpeza, comodidades e condições e instalações da propriedade
The rooms need better sexurity, the doors are so fragile. The room itself is so tight. I know this is an Inn, but I can hear everyone walking outside while I was trying to sleep. i checked out one day before my actual checkout day because it was so bad. I just needed some alone time (but close from home) and did not get it here. i asked for a refund for my last day and still waiting for it.
Hospedou-se por 2 diárias em mar. de 2024
Resposta de Kerry-Lee RediResponse Specialist em 22 de mar. de 2024
Dear Aj,The team and I at the RED ROOF PLUS+ SECAUCUS - MEADOWLANDS - NYC. You indicated the room needed better security and it was small. In regard to your refund please contact your booking source for more information. Guest feedback is always welcome at Red Roof as we aim to improve. Please know you are a valued guest and we appreciated your business with us.Thank you again for sharing your experience.Sincerely,Kerry-LeeRed Roof ManagementRediResponse Specialist

2/10 - Terrível

Kevin

Pontos negativos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 4 diárias em mar. de 2024
Resposta de Kerry-Lee RediResponse Specialist em 19 de mar. de 2024
Hello Kevin, Thank you for taking the time to leave a review. I appreciate your comments regarding your recent stay at the RED ROOF PLUS+ SECAUCUS - MEADOWLANDS - NYC. It’s disappointing to see you were displeased with your stay, resulting in a 1/5 score. We at Red Roof, aim to deliver enjoyable experiences for all our guest and we’re sorry to have not achieve that with your visit. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Comments like yours, is always an encouragement to all of our staff as we aim to continuously improve the quality of our services to enhance our guest experiences. Thank you again for sharing your review. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist

8/10 - Boa

Ravi

Pontos positivos: Limpeza e condições e instalações da propriedade
Pontos negativos: Serviço e funcionários
Hospedou-se por 3 diárias em mar. de 2024
Resposta de Kerry-Lee RediResponse Specialist em 19 de mar. de 2024
Dear Ravi, We at the RED ROOF PLUS+ SECAUCUS - MEADOWLANDS - NYC are thrilled to have earned your almost perfect scoring of 4/5 in regard to your recent stay with us. In the future we would love for you to please consider adding comments to your survey about your stay to let us know what we are doing wrong and where we can improve to enhance our guest experiences. At Red Roof, your feedback is critical as we aim to provide clean, comfortable, affordable stays for all our guests. Thank you again for your scoring. We hope to see you again soon. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist

2/10 - Terrível

Dorise

Pontos negativos: Condições e instalações da propriedade
Hospedou-se por 4 diárias em mar. de 2024
Resposta de Oshane RediResponse Specialist em 18 de mar. de 2024
Hello Dorise, Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ SECAUCUS - MEADOWLANDS - NYC and I are disappointed to see your score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Oshane Red Roof Management RediResponse Specialist

8/10 - Boa

Antonio

Pontos positivos: Limpeza, serviço e funcionários e comodidades
Good enough. I would come there again
Hospedou-se por 2 diárias em mar. de 2024
Resposta de Tianna RediResponse Specialist em 14 de mar. de 2024
Dear Antonio,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn PLUS+ Secaucus - Meadowlands - NYC. We sincerely appreciate your comments and are happy to hear you had a great experience with us. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit.Red Roof hope to continue to provide great experiences for you. Thank you again for your review. It would be our pleasure for you to repeat your experience with us in the future.Sincerely,TiannaRed Roof ManagementRediResponse Specialist

2/10 - Terrível

Katherin

Viagem a dois
Pontos negativos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Not very good customer service
Hospedou-se por 1 diária em mar. de 2024
Resposta de Sharma RediResponse Specialist em 11 de mar. de 2024
Thank you for taking a moment to leave a review, Katherin. The staff and I at the RED ROOF PLUS+ SECAUCUS - MEADOWLANDS - NYC were disappointed to see your 1/5 score. You indicated that our customer service was not being up to your standards. This is not an experience our guests have with us, as we hold our staff to the highest standard.Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. We hope that you will give us the opportunity to provide you with an even better stay the next time you‘re in the area.Very truly yours,Sharma Red Roof Management RediResponse Specialist

10/10 - Excelente

Mabel

Hospedou-se por 1 diária em mar. de 2024
Resposta de Gabrielle RediResponse Specialist em 2 de abr. de 2024
Thank you for taking a moment to leave a review, Mabel. The staff and I at the Red Roof Inn PLUS+ Secaucus - Meadowlands - NYC appreciate your 5/5 score following your stay. At Red Roof, we aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area. Sincerely, GabrielleRed Roof Management RediResponse Specialist

10/10 - Excelente

Jacqueline Nicole

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hehsh
Hospedou-se por 1 diária em mar. de 2024
Resposta de Red Roof Management em 9 de mar. de 2024
Thank you for sharing your perfect rating with us, Jacqueline. Our staff at the Red Roof Inn PLUS+ Secaucus - Meadowlands - NYC was especially delighted to know that we earned this following your stay. We aim to deliver a positive experience to all our guests, so we were happy to know that you were satisfied with your stay. However, we would love to hear about your stay, so please feel free to share.Once again, on behalf of Red Roof, we would like to extend our gratitude for your rating. It would be our pleasure to host you under our roof again in the future.Appreciatively,XaoRed Roof ManagementRediResponse Specialist

10/10 - Excelente

Sharon

Hospedou-se por 2 diárias em mar. de 2024
Resposta de Gabrielle RediResponse Specialist em 2 de abr. de 2024
Thank you for taking a moment to leave a review, Sharon. The staff and I at the Red Roof Inn PLUS+ Secaucus - Meadowlands - NYC appreciate your 5/5 score following your stay. At Red Roof, we aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area. Sincerely, GabrielleRed Roof Management RediResponse Specialist

10/10 - Excelente

Hiyasmine

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Loved how helpful the staff were, the location, and cleanliness of the room. Definitely staying here again soon!
Hospedou-se por 1 diária em mar. de 2024
Resposta de Red Roof Management em 8 de mar. de 2024
Hi Hiyasmine,I would like to personally thank you for sharing your feedback following your experience at the Red Roof Inn PLUS+ Secaucus - Meadowlands - NYC with us. It was so rewarding to see that we earned your 5/5 score with our helpful staff and that our location and room cleanliness were to your liking. Red Roof strives to provide guests with a great experience, so seeing our efforts coming to fruition were especially pleasing to us.Thank you again for your review. It would be our pleasure to host you under our roof again so that we can provide you with more great stays.Best regards,XaoRed Roof ManagementRediResponse Specialist

10/10 - Excelente

Blaisiane

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Hospedou-se por 1 diária em mar. de 2024
Resposta de Tianna RediResponse Specialist em 3 de mar. de 2024
Hello Blaisiane,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn PLUS+ Secaucus - Meadowlands - NYC and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where Red Roof can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management

10/10 - Excelente

Sharon

Viagem com a família, Viagem com animais de estimação
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Very nice and friendly staff. Also pet friendly which is very good for people who have a pet and needs to bring them along. Love it
Hospedou-se por 1 diária em fev. de 2024
Resposta de Oshane RediResponse Specialist em 27 de fev. de 2024
Dear Sharon, Thank you for taking the time to share your feedback regarding your experience at the RED ROOF PLUS+ SECAUCUS - MEADOWLANDS - NYC. We sincerely appreciate your comments and are happy to hear you had a great experience with us especially regarding the nice staff and pet friendliness. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future. Sincerely,Red Roof Management

10/10 - Excelente

Samir

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
On my arrival the room phone was not working. I told the front desk and within 10 mins the maintenance guy came and swapped it with a new room phone.
Hospedou-se por 5 diárias em fev. de 2024
Resposta de Chirell RediResponse Specialist em 24 de fev. de 2024
Dear Samir,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn PLUS+ Secaucus - Meadowlands - NYC. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the room phone not working which was fixed shortly after. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely, Chirell RediResponse Specialist

6/10 - Ok

Larry

Viagem com família e crianças pequenas
Pontos positivos: Limpeza e serviço e funcionários
Pontos negativos: Condições e instalações da propriedade
Irate hockey fan trashed their room damaged property and broke satellite dish so there was no television channels available
Hospedou-se por 2 diárias em fev. de 2024
Resposta de Xao RediResponse Specialist em 21 de fev. de 2024
Thank you for sharing your feedback with us, Larry. The team at the Red Roof Inn PLUS+ Secaucus - Meadowlands - NYC appreciated your 3/5 rating. However, you made mention of the damage done to the property by the irate hockey fan. As such, your sentiments have been shared with the property and their management team.Guest feedback, like yours, aids in the growth of Red Roof, so we would like to extend our thanks for your feedback. It would be our pleasure to provide you with improved stays going forward.Regards,Red Roof Management