Fachada

Avaliações de Hilton Garden Inn Secaucus/Meadowlands

3 out of 5
Hilton Garden Inn Secaucus/Meadowlands
875 State Route 3 East Service Road, North Bergen, NJ

Avaliações

8,2

Muito boa

Nota 10 - Excelente. 477 de 1001 avaliações" "
Nota 8 - Boa. 288 de 1001 avaliações" "
Nota 6 - Ok. 124 de 1001 avaliações" "
Nota 4 - Insatisfatória. 48 de 1001 avaliações" "
Nota 2 - Terrível. 64 de 1001 avaliações" "

8,8/10

Limpeza

8,6/10

Serviço e funcionários

8,0/10

Comodidades

8,4/10

Condições e instalações da propriedade

7,8/10

Cuidado com o meio ambiente

Avaliações

8/10 - Boa

PAULO

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Muito boa!!
Muito boa as instalações. Bastante ampla e confortável.
Hospedou-se por 3 diárias em dez. de 2022
Resposta de Brandon em 12 de jan. de 2023
Thank you for staying at The Hilton Garden Inn Secaucus/Meadowlands and sharing your experience with us! We sincerely value your feedback. We strive to provide superior comfort and relaxation to our guests, and I am so glad that we were able to exceed your expectations. Thank you again for sharing your thoughtful comments with us. We hope that you will return soon for your next visit.

6/10 - Ok

Rosângela

Hospedou-se por 1 diária em nov. de 2019
Resposta de GM - Joel em 2 de dez. de 2019
Good morning Rosângela , Thank you so much for sharing your ratings about the hotel! I would love to hear about why the score of "6" came to mind so that we can address and enhance our services for the future! Please do not hesitate to reach out to us

10/10 - Excelente

Viajante verificado

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Faltou apenas ter cofre no quarto.
Hospedou-se por 5 diárias em jun. de 2018
Resposta de Stacy OReilly em 7 de jul. de 2018
Thank you for taking the time to review your recent stay at our hotel. We appreciate your great rating and your comments regarding how we can make improvements.

10/10 - Excelente

Luciana, Recife / PE

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Excelente
Já não é a primeira vez que ficamos no Hilton Garden Inn em Secaucus. O hotel é muito bom, a equipe eficiente e simpática. A relação custo-benefício é positiva mesmo estando o hotel fora de Manhattan. Perto do hotel temos acesso ao ônibus que nos leva para Port Authority - estação rodoviária que fica na 8a avenida com rua 42, vizinho à Times Square - em 10 minutos. A cozinha do hotel é muito boa. O local é tranquilo, ótimo para descansar depois de um dia intenso de caminhadas e passeios. Recomendo!

10/10 - Excelente

Marcio

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto

8/10 - Boa

Rogério, São Paulo

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Excelente hospedagem
Todos muito simpáticos,em especial o gerente Billy.Quarto limpo,máquina de café boa, internet rápida,toalhas e roupas de camas limpas.

8/10 - Boa

Viajante verificado

Pontos positivos: Limpeza, condições e instalações da propriedade e conforto do quarto
Um bom hotel mas meio isolado
Boas acomodações, bem confortável e limpo mas demanda ter um carro (alugado/próprio) ao se hospedar neste hotel pois não tem nenhum serviço de shuttle e não oferece grandes facilidades para uso de transporte público (ônibus) sendo até perigoso pois não existe áreas de calçada em parte das vias.

2/10 - Terrível

Amy

Viagem com família e crianças pequenas
Pontos negativos: Serviço e funcionários e condições e instalações da propriedade
We chose this hotel in pet for the pool. Pool was closed due to high bacteria levels and when we approached front desk staff, they were defensive and invalidating. When we mentioned the television not working due to. Glitchy service, the manager was equally defensive and lied about it being due to the wind and affecting the entire hotel. We had family in other rooms and knew this was not the case. Carpets dirty, moldy vent in bathroom. Overall not returning to the hotel.
Hospedou-se por 1 diária em abr. de 2024

8/10 - Boa

Kristin

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
The location is challenging at times. I missed the entrance on the first loop and had to take a long turn including a toll on 95. Other than that it's a nice stay.
Hospedou-se por 1 diária em abr. de 2024
Resposta de Jennifer em 19 de abr. de 2024
I would like to thank you for taking the time to fill in a guest survey after your recent stay with us and thank you for your kind high scores. I will be sure to share these results with our team so they can see how their efforts help our guests have a comfortable stay. All of us appreciate you travelling and choosing Hilton Garden Inn Secaucus/Meadowlands as your preferred hotel. We hope you will stay with us again the next time you visit our area.

10/10 - Excelente

Sherrys

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Quiet area clean and nice
Hospedou-se por 1 diária em abr. de 2024
Resposta de Jennifer em 19 de abr. de 2024
I would like to thank you for taking the time to fill in a guest survey after your recent stay with us and thank you for your kind high scores. I will be sure to share these results with our team so they can see how their efforts help our guests have a comfortable stay. All of us appreciate you travelling and choosing Hilton Garden Inn Secaucus/Meadowlands as your preferred hotel. . We hope you will stay with us again the next time you visit our area.

8/10 - Boa

stephanie

Viagem em grupo
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Easy to catch a bus into New York. Nice breakfast
Hospedou-se por 3 diárias em abr. de 2024
Resposta de Jennifer em 10 de abr. de 2024
We're so glad you had such an enjoyable time with us at Hilton Garden Inn Secaucus/Meadowlands! We care deeply about the comfort and satisfaction of our guests so it's wonderful you appreciated our central location. We love seeing our guests take advantage of our proximity to so many excellent attractions. We look forward to hosting you again for yet another unforgettable stay! Have an amazing day.

6/10 - Ok

Sara

Viagem de negócios
Pontos positivos: Serviço e funcionários
Pontos negativos: Comodidades
It was fine, bed was comfy and the room wasn’t too loud with the surrounding area. A little awkward to drive into if you don’t know where you’re going. Walked in and toilet was continuously running so I had to fix the flapper/water level. Issues with the shower either being boiling hot or freezing cold and would randomly loose water pressure. Nightstand next to bed was very sticky and had blue residue like something had been spilled and not cleaned up. Staff was very nice
Hospedou-se por 1 diária em abr. de 2024
Resposta de Jennifer em 10 de abr. de 2024
We appreciate your feedback. We're glad you were able to have a pleasant stay with us at Hilton Garden Inn Secaucus/Meadowlands! We appreciate your praise for staff, and we will make sure to discuss improvements regarding our service with the water pressure here at this location. We shall be doing some investigation. We look forward to the opportunity to host you for a more positive experience soon.

6/10 - Ok

Sophorn

Viagem com a família
Pontos negativos: Serviço e funcionários e comodidades
I reserved a baby crib, I took the time to write a message to the hotel. When I arrived, no baby crib was available.
Hospedou-se por 2 diárias em mar. de 2024
Resposta de Jennifer em 5 de abr. de 2024
We appreciate the feedback. It's disheartening that we couldn't exceed your expectations and offer you the most positive experience possible. We care deeply about the satisfaction of our guests so we do hope you give us another opportunity to improve your opinion of us.

8/10 - Boa

Alan

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Convenient for our needs.
Hospedou-se por 1 diária em mar. de 2024
Resposta de Jennifer em 3 de abr. de 2024
Thank you for staying at The Hilton Garden Inn Secaucus/Meadowlands and sharing your experience with us! We sincerely value your feedback.

2/10 - Terrível

marva, Baltimore

Great
Hospedou-se por 1 diária em mar. de 2024
Resposta de Jennifer em 31 de mar. de 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we're very sorry you were unhappy. We will share this feedback with our team so that we can continually improve our guest experience. Please contact us if there is anything else we can do for you at this time. We hope you will consider staying with us again in the future. Our goal is to make your stay better and brighter.

4/10 - Insatisfatória

Alicia

Viagem com a família
Pontos positivos: Limpeza
Pontos negativos: Serviço e funcionários, comodidades e condições e instalações da propriedade
The indoor pool was not open and that was one of the main reasons I booked this hotel since they have an indoor pool. Now my children are not happy since they cannot go swimming. Then as soon as we arrived the staff first told me my service animal was not allowed in the room due to his breed. I told them that’s discrimination and they called an had my service dog approved from another manager. That should’ve never happened on the first place and I have never had any problems with any other hotel before regarding my service animal.
Hospedou-se por 1 diária em mar. de 2024
Resposta de Jennifer em 31 de mar. de 2024
It's great you had a pleasant stay with us. We're happy you enjoyed our friendly staff and prime location. However, we're disappointed your time with us was less than ideal and that you had such challenges with our accommodations and service. We care about the satisfaction of our guests so we'll be sure to address your concerns with our team. We care deeply about the satisfaction of our guests so we do hope you give us another opportunity to improve your opinion of us

2/10 - Terrível

Jesus

Hospedou-se por 1 diária em mar. de 2024
Resposta de Jennifer em 20 de abr. de 2024
Your feedback is important to us, and we appreciate you taking the time to provide it. We are deeply sorry for any way in which our accommodations failed to meet your needs. Thank you for your honest comments, and we wish you happier travels ahead. We hope you give us another opportunity to demonstrate the high-caliber service we're capable of sharing with our guests.

10/10 - Excelente

Denis

Hospedou-se por 3 diárias em mar. de 2024
Resposta de Jennifer em 19 de abr. de 2024
I would like to thank you for taking the time to fill in a guest survey after your recent stay with us and thank you for your kind high scores. I will be sure to share these results with our team so they can see how their efforts help our guests have a comfortable stay. All of us appreciate you travelling and choosing Hilton Garden Inn Secaucus/Meadowlands as your preferred hotel. . We hope you will stay with us again the next time you visit our area.

10/10 - Excelente

Thomas

Viagem com a família
Everyone was so nice and helpful, very clean and delicious breakfast and dinners
Hospedou-se por 3 diárias em mar. de 2024
Resposta de Jennifer em 31 de mar. de 2024
Thank you for staying at The Hilton Garden Inn Secaucus/Meadowlands and sharing your experience with us! We sincerely value your feedback. I am thrilled to read staff's provided a friendly service. We strives to provide superior comfort and relaxation to our guests, and I am so glad that we were able to exceed your expectations. Thank you again for sharing your thoughtful comments with us. We hope that you will return soon for your next.

10/10 - Excelente

Nelly

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Everything was as expected except pillows didn’t offer any support. Bedding was very comfortable. Towels also were soft and fluffy. It was very convenient to have microwave, cooler and coffeemaker. Bus 190 to Manhattan was at walking distance, stop next to Home Depot.
Hospedou-se por 2 diárias em mar. de 2024
Resposta de Jennifer em 27 de mar. de 2024
Seeing that you had a wonderful experience is the best thing we could hope for! Your review means a lot to us. Thank you for choosing Hilton Garden Inn Secaucus/Meadowlands. We look forward to accommodate you for many years to come!

8/10 - Boa

Rachel

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
I think breakfast should be included with all rooms. The staff was very nice and helpful
Hospedou-se por 1 diária em mar. de 2024
Resposta de Jennifer em 27 de mar. de 2024
Seeing that you had a wonderful experience is the best thing we could hope for! Your review means a lot to us. Thank you for choosing Hilton Garden Inn Secaucus/Meadowlands. We look forward to accommodate you for many years to come! For breakfast, Hilton Garden Inn's do not have it included but other brands like Hampton Inn.

10/10 - Excelente

Dilmurod

Hospedou-se por 1 diária em mar. de 2024
Resposta de Jennifer em 31 de mar. de 2024
Thank you for staying at The Hilton Garden Inn Secaucus/Meadowlands and sharing your experience with us! We sincerely value your feedback. I am thrilled to read staff's provided a friendly service. We strives to provide superior comfort and relaxation to our guests, and I am so glad that we were able to exceed your expectations. Thank you again for sharing your thoughtful comments with us. We hope that you will return soon for your next.

10/10 - Excelente

Daniela

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Excelente
Hospedou-se por 1 diária em fev. de 2024
Resposta de Jennifer em 6 de mar. de 2024
Seeing that you had a wonderful experience is the best thing we could hope for! Your review means a lot to us. Thank you for choosing Hilton Garden Inn Secaucus/Meadowlands. We look forward to accommodate you for many years to come!

6/10 - Ok

Ronald

Hospedou-se por 1 diária em jan. de 2024
Resposta de Jennifer em 2 de fev. de 2024
Thank you for choosing our hotel for your recent stay. On behalf of our entire team, please accept our sincere apologies regarding your unpleasant experience. We make every effort to provide great accommodations and service at a great value, and we would like another chance to provide you with the excellent stay you should always expect from us. We appreciate your feedback as it is essential to us as we are continually striving to improve our guest experience. We hope you will return the next time your travels bring you this way.

10/10 - Excelente

Marco

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 1 diária em jan. de 2024
Resposta de Jennifer em 17 de jan. de 2024
Thank you so much for this incredible five star review! The pleasure was all ours to have had the opportunity to engage, and serve you while you were with us. It means so much that we can all stay safe while providing exceptional service for guests like YOU! Please know that you are always welcomed, and that our doors are always open to you! See you soon!

8/10 - Boa

Josh

Viagem com a família
Pontos positivos: Serviço e funcionários
Pontos negativos: Condições e instalações da propriedade e conforto do quarto
Good location but old.
Good: price was great, close to the city (bud was super easy in and out bed was comfy. Gave it the stars because of the price and easy in and out to city and dream works park. Bad: old and smelled. Food was expensive for the breakfast when lots of places give it free. Pool area was small and Hot tub didn’t work. Never said anything about that beforehand. Shower leaked all night and there is Nothing around the hotel without having to drive which is a bit of a pain and it’s tricky to get to. Don’t miss the turn into the hotel or you’ll be driving around a while. Right off the Highway so it’s noisy. I wanted a cheap place with an easy way into the city and this was it. 3.50 each way and dropped you right off and Times Square. So for me it worked but it wasn’t a 4 star hotel.
Hospedou-se por 2 diárias em jan. de 2024
Resposta de Jennifer em 17 de jan. de 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we're very sorry you were unhappy. We will share this feedback with our team so that we can continually improve our guest experience. Please contact us if there is anything else we can do for you at this time. We hope you will consider staying with us again in the future. Our goal is to make your stay better and brighter.

6/10 - Ok

MANUEL

Viagem com a família
Pontos positivos: Limpeza e serviço e funcionários
Resposta de Jennifer em 17 de jan. de 2024
We’re so sorry that your experience did not match your expectations. Please help us to improve by providing us with more information on your experience. We care deeply about the satisfaction of our guests so we do hope you give us another opportunity to improve your opinion of us.

2/10 - Terrível

Viajante verificado

Viagem de negócios
Pontos negativos: Limpeza, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 3 diárias em jan. de 2024
Resposta de Jennifer em 17 de jan. de 2024
We’re so sorry that your experience did not match your expectations. Please help us to improve by providing us with more information on your experience. We care deeply about the satisfaction of our guests so we do hope you give us another opportunity to improve your opinion of us.

10/10 - Excelente

Robert

Viagem em grupo
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
The workers went the extra mile to make us feel welcome and cared for.
Hospedou-se por 16 diárias em dez. de 2023
Resposta de Jennifer em 17 de jan. de 2024
I would like to thank you for taking the time to fill in a guest survey after your recent stay with us and thank you for your kind high scores. I will be sure to share these results with our team so they can see how their efforts help our guests have a comfortable stay. All of us appreciate you travelling and choosing Hilton Garden Inn Secaucus/Meadowlands as your preferred hotel. . We hope you will stay with us again the next time you visit our area.

6/10 - Ok

Viajante verificado

Viagem de negócios
Pontos positivos: Serviço e funcionários
Pontos negativos: Condições e instalações da propriedade
Hotel was well worn. No places to eat or drink within walking distance.
Hospedou-se por 2 diárias em jan. de 2024
Resposta de Jennifer em 17 de jan. de 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we're very sorry you were unhappy. We will share this feedback with our team so that we can continually improve our guest experience. Please contact us if there is anything else we can do for you at this time. We hope you will consider staying with us again in the future. Our goal is to make your stay better and brighter.

10/10 - Excelente

Jason

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 1 diária em dez.. de 2023
Resposta de Jennifer em 17 de jan. de 2024
Thank you so much for this lovely review! We try every day to make guests feel welcomed and taken care of. Thanks for the kind words and compliments to the staff. I'll be sure to pass the praises along. We hope to see you again soon when you return to Hilton Garden Secaucus/Meadowlands.

10/10 - Excelente

Yannik

Hospedou-se por 1 diária em jan. de 2024
Resposta de Jennifer em 17 de jan. de 2024
Thank you so much for this lovely review! We try every day to make guests feel welcomed and taken care of. Thanks for the kind words and compliments to the staff. I'll be sure to pass the praises along. We hope to see you again soon when you return to Hilton Garden Secaucus/Meadowlands.

8/10 - Boa

Melissa

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Pontos negativos: Comodidades
I was annoyed that the hot tub was broken as it was the reason i chose that hotel. A warning would have been nice.
Hospedou-se por 1 diária em dez.. de 2023
Resposta de Jennifer em 17 de jan. de 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we're very sorry you were unhappy. We will share this feedback with our team so that we can continually improve our guest experience. Please contact us if there is anything else we can do for you at this time. We hope you will consider staying with us again in the future. Our goal is to make your stay better and brighter.

6/10 - Ok

Karilyn

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários e conforto do quarto
The staff were amazing! But there was no exhaust fan in bathroom and no hot water in the mornings…. Had to shower at night. TV was glitchy. Super quiet at night and slept well.
Hospedou-se por 3 diárias em dez. de 2023
Resposta de Jennifer em 17 de jan. de 2024
I would like to thank you for taking the time to fill in a guest survey after your recent stay with us and thank you for your kind high scores. I will be sure to share these results with our team so they can see how their efforts help our guests have a comfortable stay. All of us appreciate you travelling and choosing Hilton Garden Inn Secaucus/Meadowlands as your preferred hotel. . We hope you will stay with us again the next time you visit our area.

8/10 - Boa

Gowri

Pontos positivos: Limpeza, condições e instalações da propriedade e conforto do quarto
Entrance sign is not visible and I missed it and took another 10min to come back as it is close to exit.
Hospedou-se por 2 diárias em dez. de 2023
Resposta de Jennifer em 17 de jan. de 2024
We appreciate your patronage and your sincere feedback. I'm very sorry for your poor arrival experience; please forgive us. We aim to provide sincere hospitality and clearly missed the mark. Your feedback has been reviewed by our team to foster improvements. For this reason, we hope that you will reconsider a return visit. We'd love the opportunity to serve you better. Once again, thank you for your patronage and feedback.

2/10 - Terrível

Sivapiragasam

Pontos negativos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 3 diárias em dez. de 2023
Resposta de Jennifer em 17 de jan. de 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we're very sorry you were unhappy. We will share this feedback with our team so that we can continually improve our guest experience. Please contact us if there is anything else we can do for you at this time. We hope you will consider staying with us again in the future. Our goal is to make your stay better and brighter.

2/10 - Terrível

Eric O

Pontos negativos: Limpeza e serviço e funcionários
This was the most difficult hotel to find. The 800 number was unhelpful. I called the number listed on my reservation and they were the most unhelpful and useless people in the entire world. I asked for the direct number to the hotel and they refused to give it to me. I asked a landmark to try and make my experience better and they refused. Wow! I will never use the Expedia to book hotels again!
Hospedou-se por 1 diária em dez.. de 2023
Resposta de Jennifer em 17 de jan. de 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we're very sorry you were unhappy. We will share this feedback with our team so that we can continually improve our guest experience. Please contact us if there is anything else we can do for you at this time. We hope you will consider staying with us again in the future. Our goal is to make your stay better and brighter.

10/10 - Excelente

Barbara

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 2 diárias em dez. de 2023
Resposta de Jennifer em 17 de jan. de 2024
I would like to thank you for taking the time to fill in a guest survey after your recent stay with us and thank you for your kind high scores. I will be sure to share these results with our team so they can see how their efforts help our guests have a comfortable stay. All of us appreciate you travelling and choosing Hilton Garden Inn Secaucus/Meadowlands as your preferred hotel. . We hope you will stay with us again the next time you visit our area.

10/10 - Excelente

Tanya

Hospedou-se por 1 diária em dez.. de 2023
Resposta de Jennifer em 17 de jan. de 2024
Thank you so much for this incredible five star review! The pleasure was all ours to have had the opportunity to engage and serve you while you were with us. It means so much that we can all stay safe while providing exceptional service for guests like YOU! Please know that you are always welcomed, and that our doors are always open to you! See you soon!

2/10 - Terrível

Diana

Hospedou-se por 2 diárias em dez. de 2023
Resposta de Jennifer em 17 de jan. de 2024
We’re so sorry that your experience did not match your expectations. Please help us to improve by providing us with more information on your experience. We care deeply about the satisfaction of our guests so we do hope you give us another opportunity to improve your opinion of us.

8/10 - Boa

Viajante verificado

Viagem com a família
Pontos positivos: Condições e instalações da propriedade e conforto do quarto
A great stay for a quick trip into the city.
Hospedou-se por 2 diárias em dez. de 2023
Resposta de Jennifer em 17 de jan. de 2024
I would like to thank you for taking the time to fill in a guest survey after your recent stay with us and thank you for your kind high scores. I will be sure to share these results with our team so they can see how their efforts help our guests have a comfortable stay. All of us appreciate you travelling and choosing Hilton Garden Inn Secaucus/Meadowlands as your preferred hotel. . We hope you will stay with us again the next time you visit our area.

10/10 - Excelente

Kent

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
We stayed here and rode the bus into NYC. The short walk to the bus stop was easy, and the bus schedule was convenient. Getting around in NYC from the transit center was easy.
Hospedou-se por 3 diárias em dez. de 2023
Resposta de Jennifer em 17 de jan. de 2024
I would like to thank you for taking the time to fill in a guest survey after your recent stay with us and thank you for your kind high scores. I will be sure to share these results with our team so they can see how their efforts help our guests have a comfortable stay. All of us appreciate you travelling and choosing Hilton Garden Inn Secaucus/Meadowlands as your preferred hotel. . We hope you will stay with us again the next time you visit our area.

6/10 - Ok

Luis Eduardo

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
I cant accumulate hilton Honors points due doing reservation through expedía i
Hospedou-se por 4 diárias em dez. de 2023
Resposta de Jennifer em 10 de dez. de 2023
Accumulating points on a reservation to get Hilton Honors points will have to book through Hilton.

10/10 - Excelente

Karen

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Staff was very friendly and helpful....front desk and waitress.
Hospedou-se por 2 diárias em nov.. de 2023
Resposta de Jennifer em 29 de nov. de 2023
Thank you for staying at The Hilton Garden Inn Secaucus/Meadowlands and sharing your experience with us! We sincerely value your feedback. I am thrilled to read staff's provided a friendly service. We strives to provide superior comfort and relaxation to our guests, and I am so glad that we were able to exceed your expectations. Thank you again for sharing your thoughtful comments with us. We hope that you will return soon for your next.

8/10 - Boa

Scott

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Good: Clean and comfortable Less good: difficult to drive in and out
Hospedou-se por 2 diárias em nov.. de 2023
Resposta de Jennifer em 28 de nov. de 2023
It's wonderful you and you enjoyed your stay at Hilton Garden Inn Secaucus/Meadowlands so much! We strive for excellence, so we're thrilled the family appreciated not only our service and clean accommodations, but also our location and amenities! Your praise lets us know we're doing our job! We can't wait to host you again soon for another amazing experience! Have a fantastic day!

10/10 - Excelente

john

Hospedou-se por 1 diária em nov. de 2023
Resposta de Jennifer em 5 de dez. de 2023
Seeing that you had a wonderful experience is the best thing we could hope for! Your review means a lot to us. Thank you for choosing Hilton Garden Inn Secaucus/Meadowlands. We look forward to accommodating you for many years to come!

10/10 - Excelente

Ashley

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 1 diária em nov. de 2023
Resposta de Jennifer em 15 de nov. de 2023
Thank you for staying at The Hilton Garden Inn Secaucus/Meadowlands and sharing your experience with us! We sincerely value your feedback. We strive to provide superior comfort and relaxation to our guests, and I am so glad that we were able to exceed your expectations. Thank you again for sharing your thoughtful comments with us. We hope that you will return soon for your next.

6/10 - Ok

Nicole

Viagem com a família
Pontos positivos: Comodidades e condições e instalações da propriedade
Unfortunately our first interaction with the front desk was not a positive one. The room wasn’t very clean - bedding was fine but marks on the walls and floors were questionable. The shower had great water pressure which was awesome. The cable wouldn’t let us play majority of channels and they charged my card twice on error which i realized midway through trip and has to be now later fixed. The rest of the staff, cleaning crew included were so helpful and friendly! The beds were very comfy and the little shop downstairs was helpful! Comfy and welcoming seating area in the lobby. Overall stay wasn’t too bad.
Hospedou-se por 2 diárias em nov.. de 2023
Resposta de Jennifer em 8 de nov. de 2023
Thank you for choosing our hotel for your recent stay. On behalf of our entire team, please accept our sincere apologies regarding your unpleasant experience. We make every effort to provide great accommodations and service at a great value, and we would like another chance to provide you with the excellent stay you should always expect from us. We appreciate your feedback as it is essential to us as we are continually striving to improve our guest experience. We hope you will return the next time your travels bring you this way.

6/10 - Ok

Staci

Viagem com a família
Pontos positivos: Serviço e funcionários e condições e instalações da propriedade
Pontos negativos: Limpeza
Hotel staff was friendly. The room had an odor in bathroom and was not convenient for transportation or Dining options
Hospedou-se por 3 diárias em nov.. de 2023
Resposta de Jennifer em 7 de nov. de 2023
It's great you had a pleasant stay with us. We're happy you enjoyed our friendly staff and prime location. However, we're disappointed your time with us was less than ideal and that you had such challenges with our accommodations and service. We care about the satisfaction of our guests so we'll be sure to address your concerns with our team. We care deeply about the satisfaction of our guests so we do hope you give us another opportunity to improve your opinion of us.

10/10 - Excelente

Sandra

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 1 diária em nov. de 2023
Resposta de Jennifer em 7 de nov. de 2023
I would like to thank you for taking the time to fill in a guest survey after your recent stay with us and thank you for your kind high scores. I will be sure to share these results with our team so they can see how their efforts help our guests have a comfortable stay. All of us appreciate you travelling and choosing Hilton Garden Inn Secaucus/Meadowlands as your preferred hotel. . We hope you will stay with us again the next time you visit our area.