Fachada da propriedade à noite

Avaliações de Pullman Jakarta Indonesia

5 out of 5
Pullman Jakarta Indonesia
Jl. M. H. Thamrin No. 59, Jakarta, Jakarta

Avaliações

8,6

Excelente

Nota 10 - Excelente. 486 de 1000 avaliações" "
Nota 8 - Boa. 385 de 1000 avaliações" "
Nota 6 - Ok. 73 de 1000 avaliações" "
Nota 4 - Insatisfatória. 34 de 1000 avaliações" "
Nota 2 - Terrível. 22 de 1000 avaliações" "

8,8/10

Limpeza

9,0/10

Serviço e funcionários

8,0/10

Comodidades

8,6/10

Condições e instalações da propriedade

7,6/10

Cuidado com o meio ambiente

Avaliações

10/10 - Excelente

Ana Angelica

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hotel excelente!
Hotel excelente e com ótima localização. Seiler recomendo.
Hospedou-se por 1 diária em nov. de 2018

10/10 - Excelente

Viajante verificado

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Excepcional
Tudo perfeito: atendimento, serviço, modernidade, instalações, conforto, limpeza e localização. Nunca vi um café da manhã tão completo.

6/10 - Ok

Eduard Martinus

Viagem a dois
Pontos positivos: Serviço e funcionários e comodidades
Pontos negativos: Condições e instalações da propriedade
If you have allergies, notice: all the rooms in the old building have carpet and down pillows. For me it was an unpleasant stay in the room. Room was tired and outdated. Breakfast was very good.
Hospedou-se por 2 diárias em abr. de 2024

10/10 - Excelente

David

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
My only problem was that the toilet was hard to flush and when you held down the flusher it would leak at the base
Hospedou-se por 2 diárias em mar. de 2024

10/10 - Excelente

Koichi

Hospedou-se por 1 diária em mar. de 2024
Resposta de Ajizzah Angelitta em 3 de abr. de 2024
Dear Valued Guest,We thank you very much for taking the time to share with us your positive experience. Rest assured that we will certainly share your feedback with our Connectors and we are confident that this feedback will serve as an encouragement as we strive to continuously improve the quality of our services.Once again, thank you for sharing your experience. We look forward to welcoming you again in the future and create memorable moments once again.With Warm Regards,Ajizzah AngelittaGuest Experience Manager

8/10 - Boa

Cynthia

Hospedou-se por 4 diárias em fev. de 2024
Resposta de Ajizzah Angelitta em 23 de mar. de 2024
Dear Ms. Cynthia,We thank you very much for taking the time to share with us your positive experience. Rest assured that we will certainly share your feedback with our Connectors and we are confident that this feedback will serve as an encouragement as we strive to continuously improve the quality of our services.Once again, thank you for sharing your experience. We look forward to welcoming you again in the future and create memorable moments once again.With Warm Regards,Ajizzah AngelittaGuest Experience Manager

10/10 - Excelente

Eugene

Viagem em grupo, Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Great location!
Hospedou-se por 2 diárias em fev. de 2024
Resposta de Ajizzah Angelitta em 23 de fev. de 2024
Dear Valued Guest,Thank you for choosing Pullman Jakarta Indonesia as your home away from home.It was truly a pleasure to serve you.We would like to thank you for sharing your feedback with us. At Pullman Jakarta Indonesia, we take great pride in providing the highest levels of service to our guests, ensuring each and every need is met. I am thrilled that we achieved this during your visit.Once again, thank you for staying at Pullman Jakarta Indonesia and we look forward to welcoming you back for another memorable experience.With Warm Regards,Ajizzah AngelittaGuest Experience Manager

10/10 - Excelente

Shizuka

Hospedou-se por 1 diária em fev. de 2024
Resposta de Ajizzah Angelitta em 21 de fev. de 2024
Dear Ms. Shizuka,Thank you for choosing Pullman Jakarta Indonesia as your home away from home.It was truly a pleasure to serve you.We would like to thank you for sharing your feedback with us. At Pullman Jakarta Indonesia, we take great pride in providing the highest levels of service to our guests, ensuring each and every need is met. I am thrilled that we achieved this during your visit.Once again, thank you for staying at Pullman Jakarta Indonesia and we look forward to welcoming you back for another memorable experience.With Warm Regards,Ajizzah AngelittaGuest Experience Manager

4/10 - Insatisfatória

Max

Viagem de negócios
Pontos negativos: Serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 3 diárias em jan. de 2024
Resposta de Ajizzah Angelitta em 12 de fev. de 2024
Dear Mr. Max Franco,Thank you for choosing The Pullman Jakarta Indonesia as your home away from home.It was truly a pleasure to serve you.At The Pullman Jakarta Indonesia, we take great pride in providing the highest levels of service to our guests, ensuring each and every need is met.However, it is a dissapointment to know that your expectations were not met.On behalf of Pullman Jakarta Indonesia and its Connectors, please accept our sincere apology.Feedback from guests such as yourself is our biggest learning tool and we would sincerely appreciate if you could please spare some time and elaborate a little more on your experience to email H8491-FO1@accor.com. Your feedback will assist us to evaluate our shortcomings and we will ensure that we learn from it and utilize it in the future. We remain hopeful of having you stay with us during your future visits to Jakarta. We remain at your disposal should require further assistance.With Warm Regards,Ajizzah AngelittaGuest Experience Manager

8/10 - Boa

HUNDUK

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 2 diárias em jan. de 2024
Resposta de Ajizzah Angelitta em 12 de fev. de 2024
Dear Mr. Hunduk Park,Thank you for choosing The Pullman Jakarta Indonesia as your home away from home.It was truly a pleasure to serve you.At The Pullman Jakarta Indonesia, we take great pride in providing the highest levels of service to our guests, ensuring each and every need is met.However, it is a disappointment to read that your expectations were not met.On behalf of Pullman Jakarta Indonesia and its Connectors, please accept our sincere apology.Feedback from guests such as yourself is our biggest learning tool and we would sincerely appreciate if you could please spare some time and elaborate a little more on your experience to email H8491-FO1@accor.com. Your feedback will assist us to evaluate our shortcomings and we will ensure that we learn from it and utilize it in the future. We remain hopeful of having you stay with us during your future visits to Jakarta. We remain at your disposal should require further assistance.With Warm Regards,Ajizzah AngelittaGuest Experience Manager

8/10 - Boa

Sze Yiaw

Viagem de negócios
Pontos positivos: Limpeza e condições e instalações da propriedade
Hospedou-se por 1 diária em jan. de 2024
Resposta de Ajizzah Angelitta em 12 de fev. de 2024
Dear Mr. Alvin Khoo,Thank you for choosing The Pullman Jakarta Indonesia as your home away from home.It was truly a pleasure to serve you.At The Pullman Jakarta Indonesia, we take great pride in providing the highest levels of service to our guests, ensuring each and every need is met.However, it is a disappointment to read that your expectations were not met.On behalf of Pullman Jakarta Indonesia and its Connectors, please accept our sincere apology.Feedback from guests such as yourself is our biggest learning tool and we would sincerely appreciate if you could please spare some time and elaborate a little more on your experience to email H8491-FO1@accor.com. Your feedback will assist us to evaluate our shortcomings and we will ensure that we learn from it and utilize it in the future. We remain hopeful of having you stay with us during your future visits to Jakarta. We remain at your disposal should require further assistance.With Warm Regards,Ajizzah AngelittaGuest Experience Manager

6/10 - Ok

Viajante verificado

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Pontos negativos: Conforto do quarto
Tiny rooms, noisy cleaning around
Hospedou-se por 3 diárias em jan. de 2024
Resposta de Ajizzah Angelitta em 12 de fev. de 2024
Dear Mr. Peter Holzknecht,Thank you for choosing The Pullman Jakarta Indonesia as your home away from home.It was truly a pleasure to serve you.At The Pullman Jakarta Indonesia, we take great pride in providing the highest levels of service to our guests, ensuring each and every need is met.However, it is a disappointment to read that your expectations were not met.On behalf of Pullman Jakarta Indonesia and its Connectors, please accept our sincere apology.Feedback from guests such as yourself is our biggest learning tool and we would sincerely appreciate if you could please spare some time and elaborate a little more on your experience to email H8491-FO1@accor.com. Your feedback will assist us to evaluate our shortcomings and we will ensure that we learn from it and utilize it in the future. We remain hopeful of having you stay with us during your future visits to Jakarta. We remain at your disposal should require further assistance.With Warm Regards,Ajizzah AngelittaGuest Experience Manager

10/10 - Excelente

Jojor

Hospedou-se por 7 diárias em dez. de 2023
Resposta de Ajizzah Angelitta em 12 de jan. de 2024
Dear Mrs. Jojor Sowin,Thank you for choosing Pullman Jakarta Indonesia as your home away from home.We sincerely thank you for taking the time to share with us your positive experience. It is always a pleasure to read encouraging comments and we are glad that you had an enjoyable stay with us. Rest assured that we will certainly share your feedback with our Connectors and we are confident that this feedback will serve as an encouragement as we strive to continuously improve the quality of our services.Once again, thank you for sharing your experience. We look forward to welcoming you again in the future and create memorable moments once again.With Warm Regards,Ajizzah AngelittaGuest Experience Manager

8/10 - Boa

David

Hospedou-se por 2 diárias em dez. de 2023
Resposta de Ajizzah Angelitta em 12 de fev. de 2024
Dear Mr. David Young,Thank you for choosing The Pullman Jakarta Indonesia as your home away from home.It was truly a pleasure to serve you.At The Pullman Jakarta Indonesia, we take great pride in providing the highest levels of service to our guests, ensuring each and every need is met.However, it is a disappointment to read that your expectations were not met.On behalf of Pullman Jakarta Indonesia and its Connectors, please accept our sincere apology.Feedback from guests such as yourself is our biggest learning tool and we would sincerely appreciate if you could please spare some time and elaborate a little more on your experience to email H8491-FO1@accor.com. Your feedback will assist us to evaluate our shortcomings and we will ensure that we learn from it and utilize it in the future. We remain hopeful of having you stay with us during your future visits to Jakarta. We remain at your disposal should require further assistance.With Warm Regards,Ajizzah AngelittaGuest Experience Manager

10/10 - Excelente

BYEONGEUN

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 4 diárias em ago. de 2023
Resposta de Ajizzah Angelitta em 31 de dez. de 2023
Dear Mr./Ms. Byeongeun,Thank you for choosing Pullman Jakarta Indonesia as your home away from home.We sincerely thank you for taking the time to share with us your positive experience. It is always a pleasure to read encouraging comments and we are glad that you had an enjoyable stay with us. Rest assured that we will certainly share your feedback with our Connectors and we are confident that this feedback will serve as an encouragement as we strive to continuously improve the quality of our services.Once again, thank you for sharing your experience. We look forward to welcoming you again in the future and create memorable moments once again.With Warm Regards,Ajizzah AngelittaGuest Experience Manager

4/10 - Insatisfatória

Ian

Pontos negativos: Comodidades e condições e instalações da propriedade
Old and overpriced small room. Stayed 3 nights, the only thing good of this hotel is the location.
Resposta de Ajizzah Angelitta em 12 de fev. de 2024
Dear Mr. Ian Zachary,Thank you for choosing Pullman Jakarta Indonesia as your home away from home.We would like to acknowledge receipt of your review and on behalf of Pullman Jakarta Indonesia, we would like to apologize for the shortcomings on your recent stay with us.I can assure you that it deeply saddens me that the memory of your recent visit is a rather disappointing one and your expectations were not met.Mr. Zachary, your recent reservation with us was for our Superior room which is our starting category.The room located in our original building which was still true to its historical design. However we do have a variety of different rooms should you like to explore a Pullman experience starting from a Grand Deluxe room category in our renovated Pullman Tower.I am sure you will appreciate that feedback from our guests is paramount to us and remains our biggest learning tool.This helps us to evaluate our shortcomings and we will ensure that we learn from it and utilize it in the future.I could only hope that there would be an opportunity for us to recover your trust and make it up to you on your next visit. Once again, we do apologize for the inconvenience and feel free to let us know for your next travel plans as we would very much welcome the opportunity to redeem ourselves and make sure that your next stay goes and remains beyond your expectations.I remain at your disposal should you need any further assistance.Best regards,Ajizzah AngelittaGuest Experience Manager

8/10 - Boa

Peter

Hospedou-se por 2 diárias em dez. de 2023
Resposta de Ajizzah Angelitta em 12 de fev. de 2024
Dear Mr. Peter Schaede,Thank you for choosing The Pullman Jakarta Indonesia as your home away from home.It was truly a pleasure to serve you.At The Pullman Jakarta Indonesia, we take great pride in providing the highest levels of service to our guests, ensuring each and every need is met.However, it is a dissapointment to know that your expectations were not met.On behalf of Pullman Jakarta Indonesia and its Connectors, please accept our sincere apology.Feedback from guests such as yourself is our biggest learning tool and we would sincerely appreciate if you could please spare some time and elaborate a little more on your experience to email H8491-FO1@accor.com. Your feedback will assist us to evaluate our shortcomings and we will ensure that we learn from it and utilize it in the future. We remain hopeful of having you stay with us during your future visits to Jakarta. We remain at your disposal should require further assistance.With Warm Regards,Ajizzah AngelittaGuest Experience Manager

8/10 - Boa

Adrienne

Hospedou-se por 5 diárias em nov.. de 2023
Resposta de Ajizzah Angelitta em 31 de dez. de 2023
Dear Mr./Ms. Adrienne,Thank you for choosing Pullman Jakarta Indonesia as your home away from home.We sincerely thank you for taking the time to share with us your positive experience. It is always a pleasure to read encouraging comments and we are glad that you had an enjoyable stay with us. Rest assured that we will certainly share your feedback with our Connectors and we are confident that this feedback will serve as an encouragement as we strive to continuously improve the quality of our services.Once again, thank you for sharing your experience. We look forward to welcoming you again in the future and create memorable moments once again.With Warm Regards,Ajizzah AngelittaGuest Experience Manager

10/10 - Excelente

Qi Shan Cassandra

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Excellent services, amenities, malls nearby, loved the outdoor pool, 24 hrs gym, hot and ice tubs, steam and sauna rooms. Incredible international breakfast buffet with cold pressed juices and unlimited artisan coffee
Hospedou-se por 3 diárias em nov.. de 2023
Resposta de Ajizzah Angelitta em 8 de dez. de 2023
Dear Ms. Qi Shan Cassandra Teo,Thank you for choosing Pullman Jakarta Indonesia as your home away from home.We sincerely thank you for taking the time to share with us your positive experience. It is always a pleasure to read encouraging comments and we are glad that you had an enjoyable stay with us. Rest assured that we will certainly share your feedback with our Connectors and we are confident that this feedback will serve as an encouragement as we strive to continuously improve the quality of our services.Once again, thank you for sharing your experience. We look forward to welcoming you again in the future and create memorable moments once again.With Warm Regards,Ajizzah AngelittaGuest Experience Manager

8/10 - Boa

Kym

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
The hotel was imaginably comfortable. The staff gave excellent assistance upon checking in. Probably it was my communication problem that cost one star down for my experience. Their staff accommodated my request mostly, even on the last night to swop for a twin bedroom. I am reaching out to Pullman to get my Deposit IDR 4 million back which did not get void in front of me due to tech glitch
Hospedou-se por 4 diárias em nov.. de 2023
Resposta de Ajizzah Angelitta em 8 de dez. de 2023
Dear Mr. Leh Kwan Ng,Thank you for choosing Pullman Jakarta Indonesia as your home away from home.We sincerely thank you for taking the time to share with us your positive experience. It is always a pleasure to read encouraging comments and we are glad that you had an enjoyable stay with us. We do apologized for the breach happened regarding your deposit. Rest assured that it is being followed up and we will send you an email with the deposit released receipt.Rest assured that we will certainly share your feedback with our Connectors and we are confident that this feedback will serve as an encouragement as we strive to continuously improve the quality of our services.Once again, thank you for sharing your experience. We look forward to welcoming you again in the future and create memorable moments once again.With Warm Regards,Ajizzah AngelittaGuest Experience Manager

10/10 - Excelente

Wan

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Consistently good experience at this location.
Hospedou-se por 2 diárias em nov.. de 2023
Resposta de Ajizzah Angelitta em 3 de dez. de 2023
Dear Mr. Khum Tho Wan,Thank you for choosing Pullman Jakarta Indonesia as your home away from home.We sincerely thank you for taking the time to share with us your positive experience. It is always a pleasure to read encouraging comments and we are glad that you had an enjoyable stay with us. Rest assured that we will certainly share your feedback with our Connectors and we are confident that this feedback will serve as an encouragement as we strive to continuously improve the quality of our services.Once again, thank you for sharing your experience. We look forward to welcoming you again in the future and create memorable moments once again.With Warm Regards,Ajizzah AngelittaGuest Experience Manager

6/10 - Ok

Eddie

Viagem de negócios
Pontos positivos: Comodidades
Pontos negativos: Condições e instalações da propriedade
Only their lobby are renovated recently,other than that room are very 9ld, somehow their staff are not friendly and helpful compare to most 5stars or 4stars hotels
Hospedou-se por 3 diárias em nov.. de 2023
Resposta de Ajizzah Angelitta em 3 de dez. de 2023
Dear Mr. Mun Hoi Yong,Thank you for choosing The Pullman Jakarta Indonesia as your home away from home.It was truly a pleasure to serve you.At The Pullman Jakarta Indonesia, we take great pride in providing the highest levels of service to our guests, ensuring each and every need is met.However, I am sorry to hear that your expectations were not met.On behalf of Pullman Jakarta Indonesia and its Connectors, please accept our sincere apology.Feedback from guests such as yourself is our biggest learning tool and we would sincerely appreciate if you could please spare some time and elaborate a little more on your experience. Your feedback will assist us to evaluate our shortcomings and we will ensure that we learn from it and utilize it in the future. We remain hopeful of having you stay with us during your future visits to Jakarta. We remain at your disposal should require further assistance.With Warm Regards,Ajizzah AngelittaGuest Experience ManagerWith Warm Regards,Dan BenzaquenGeneral Manager

6/10 - Ok

ANTONY

Viagem de negócios
Pontos positivos: Limpeza
Disappointing first time stay
It wasn’t a pleasant stay. Checked in to find limited hangers for clothes. Only one power socket that can be used, at the desktop table. Once you charged a laptop, you can’t charged anything (phone, power bank, etc) else. The other socket used for table lamp and tv. Bedside no sockets at all. Power trip multiple times on Thursday 9 Nov night causing restart of room lights and aircon. Plus the backup fans in the rear window were very noisy. Only good thing was breakfast, gym & sauna area. Hospitality ok,
Hospedou-se por 4 diárias em nov.. de 2023
Resposta de Ajizzah Angelitta em 3 de dez. de 2023
Dear Mr. Antony Chong,Thank you for choosing The Pullman Jakarta Indonesia as your home away from home.It was truly a pleasure to serve you.At The Pullman Jakarta Indonesia, we take great pride in providing the highest levels of service to our guests, ensuring each and every need is met.However, I am sorry to hear that your expectations were not met.On behalf of Pullman Jakarta Indonesia and its Connectors, please accept our sincere apology.Feedback from guests such as yourself is our biggest learning tool and will assist us to evaluate our shortcomings and we will ensure that we learn from it and utilize it in the future. We remain hopeful of having you stay with us during your future visits to Jakarta. We remain at your disposal should require further assistance.With Warm Regards,Ajizzah AngelittaGuest Experience Manager

10/10 - Excelente

Kim tian

Hospedou-se por 1 diária em nov. de 2023
Resposta de Ajizzah Angelitta em 13 de nov. de 2023
Dear Mr. Kim Tian,Thank you for choosing Pullman Jakarta Indonesia as your home away from home.We sincerely thank you for taking the time to share with us your positive experience. It is always a pleasure to read encouraging comments and we are glad that you had an enjoyable stay with us. Rest assured that we will certainly share your feedback with our Connectors and we are confident that this feedback will serve as an encouragement as we strive to continuously improve the quality of our services.Once again, thank you for sharing your experience. We look forward to welcoming you again in the future and create memorable moments once again.With Warm Regards,Ajizzah AngelittaGuest Experience Manager

6/10 - Ok

Youngsoon

Viagem de negócios
Pontos positivos: Limpeza e condições e instalações da propriedade
部屋が広くてゆっくりできたのでとても良かった。
Hospedou-se por 3 diárias em out. de 2023
Resposta de Ajizzah Angelitta em 3 de dez. de 2023
Dear Mr. Youngsoon,We thank you very much for taking the time to share with us your positive experience. Rest assured that we will certainly share your feedback with our Connectors and we are confident that this feedback will serve as an encouragement as we strive to continuously improve the quality of our services.Once again, thank you for sharing your experience. We look forward to welcoming you again in the future and create memorable moments once again.With Warm Regards,Ajizzah AngelittaGuest Experience Manager

10/10 - Excelente

Kana

Hospedou-se por 2 diárias em out. de 2023
Resposta de Ajizzah Angelitta em 16 de nov. de 2023
Dear Ms. Kana,We thank you very much for taking the time to share with us your positive experience. Rest assured that we will certainly share your feedback with our Connectors and we are confident that this feedback will serve as an encouragement as we strive to continuously improve the quality of our services.Once again, thank you for sharing your experience. We look forward to welcoming you again in the future and create memorable moments once again.With Warm Regards,Ajizzah AngelittaGuest Experience Manager

8/10 - Boa

Ng shiu

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 2 diárias em out. de 2023
Resposta de Ajizzah Angelitta em 2 de nov. de 2023
Dear Mr. Ng Shiu,We thank you very much for taking the time to share with us your positive experience. Rest assured that we will certainly share your feedback with our Connectors and we are confident that this feedback will serve as an encouragement as we strive to continuously improve the quality of our services.Once again, thank you for sharing your experience. We look forward to welcoming you again in the future and create memorable moments once again.With Warm Regards,Ajizzah AngelittaGuest Experience Manager

8/10 - Boa

Tetsuya

Hospedou-se por 2 diárias em set. de 2023
Resposta de Ajizzah Angelitta em 2 de nov. de 2023
Dear Mr. Tetsuya,We thank you very much for taking the time to share with us your positive experience. Rest assured that we will certainly share your feedback with our Connectors and we are confident that this feedback will serve as an encouragement as we strive to continuously improve the quality of our services.Once again, thank you for sharing your experience. We look forward to welcoming you again in the future and create memorable moments once again.With Warm Regards,Ajizzah AngelittaGuest Experience Manager

6/10 - Ok

Ryan

Viagem de negócios
Pontos positivos: Serviço e funcionários e comodidades
Pontos negativos: Limpeza e condições e instalações da propriedade
Staff and surroundings are great. Serious lack of investment in the upkeep of the rooms and especially the bathrooms.
Hospedou-se por 3 diárias em out. de 2023
Resposta de Ajizzah Angelitta em 9 de out. de 2023
Dear Mr. Ryan Chapman,Thank you for choosing Pullman Jakarta Indonesia as your home away from home.Allow me to introduce myself, my name is Angel - I am the Guest Experience Manager of Pullman Jakarta Indonesia.We would like to acknowledge receipt of your review and on behalf of Pullman Jakarta Indonesia, we would like to apologize for the shortcomings on your recent stay with us.I can assure you that it deeply saddens me that the memory of your recent visit is a rather disappointing one and your expectations were not met.Mr. Chapman, your recent reservation with us was for our Superior room which is our starting category.The room located in our original building which was still true to its historical design. However we do have a variety of different rooms should you like to explore a Pullman experience starting from a Grand Deluxe room category in our renovated Pullman Tower.I am sure you will appreciate that feedback from our guests is paramount to us and remains our biggest learning tool.This helps us to evaluate our shortcomings and we will ensure that we learn from it and utilize it in the future.I could only hope that there would be an opportunity for us to recover your trust and make it up to you on your next visit.Once again, we do apologize for the inconvenience and feel free to let us know for your next travel plans as we would very much welcome the opportunity to redeem ourselves and make sure that your next stay goes and remains beyond your expectations.I remain at your disposal should you need any further assistance.Best regards,Ajizzah AngelittaGuest Experience Manager

8/10 - Boa

Fahad

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários e conforto do quarto
Hospedou-se por 5 diárias em set. de 2023
Resposta de Ajizzah Angelitta em 9 de out. de 2023
Dear Mr. Fahad,Thank you for choosing The Pullman Jakarta Indonesia as your home away from home.It was truly a pleasure to serve you.At The Pullman Jakarta Indonesia, we take great pride in providing the highest levels of service to our guests, ensuring each and every need is met.However, I regret to hear that your expectations were not met.Feedback from guests such as yourself is our biggest learning tool and we would sincerely appreciate if you could please spare some time and elaborate a little more on your experience. Your feedback will assist us to evaluate our shortcomings and we will ensure that we learn from it and utilize it in the future. We remain hopeful of having you stay with us during your future visits to Jakarta. We remain at your disposal should require further assistance.With Warm Regards,Ajizzah AngelittaGuest Experience Manager

4/10 - Insatisfatória

Noushad

Viagem com a família
Pontos positivos: Limpeza e serviço e funcionários
Pontos negativos: Conforto do quarto
Tiny room
Hospedou-se por 1 diária em set. de 2023
Resposta de Ajizzah Angelitta em 9 de out. de 2023
Dear Mr. Noushad,Thank you for choosing Pullman Jakarta Indonesia as your home away from home.Allow me to introduce myself, my name is Angel - I am the Guest Experience Manager of Pullman Jakarta Indonesia.We would like to acknowledge receipt of your review and on behalf of Pullman Jakarta Indonesia, we would like to apologize for the shortcomings on your recent stay with us.I can assure you that it deeply saddens me that the memory of your recent visit is a rather disappointing one and your expectations were not met.Mr. Noushad, your recent reservation with us was for our Superior room which is our starting category.The room located in our original building which was still true to its historical design. However we do have a variety of different rooms should you like to explore a Pullman experience starting from a Grand Deluxe room category in our renovated Pullman Tower.I am sure you will appreciate that feedback from our guests is paramount to us and remains our biggest learning tool.This helps us to evaluate our shortcomings and we will ensure that we learn from it and utilize it in the future.I could only hope that there would be an opportunity for us to recover your trust and make it up to you on your next visit. Once again, we do apologize for the inconvenience and feel free to let us know for your next travel plans as we would very much welcome the opportunity to redeem ourselves and make sure that your next stay goes and remains beyond your expectations.I remain at your disposal should you need any further assistance.Best regards,Ajizzah AngelittaGuest Experience Manager

10/10 - Excelente

kitajima

Hospedou-se por 2 diárias em set. de 2023
Resposta de Ajizzah Angelitta em 9 de out. de 2023
Dear Mr. Kitajima,Thank you for choosing Pullman Jakarta Indonesia as your home away from home.We sincerely thank you for taking the time to share with us your positive experience. It is always a pleasure to read encouraging comments and we are glad that you had an enjoyable stay with us. Rest assured that we will certainly share your feedback with our Connectors and we are confident that this feedback will serve as an encouragement as we strive to continuously improve the quality of our services.Once again, thank you for sharing your experience. We look forward to welcoming you again in the future and create memorable moments once again.With Warm Regards,Ajizzah AngelittaGuest Experience Manager

4/10 - Insatisfatória

Florence

Viagem de negócios
Pontos negativos: Condições e instalações da propriedade e conforto do quarto
Horrifying stay at the Pullman
It took me one hour to connect to the wifi in the room. Called for help, I was just asked to restart my laptop. I asked for IT to help, they sent a non-IT which couldn't help me at all. Got to wait for another 20 mins before the IT guy came. All in, it took me 1 hour 10 mins just to connect. After that, I had no issue for the rest of the days. The room is so so dated. Carpets are so gordy and old. The curtains cannot be pulled close at all. It does not feel like a Pullman at all. It feels worse than a budget hotel. The toiletries used were of low quality in small tubes. Waste of environment resource. They don't even give you face towel!!! Only 1 hand towel. How do I wash my face with a long face towel. Lightings are old. Everything from top to toe is old. Only the location is great. What a pity!!
Hospedou-se por 3 diárias em set. de 2023
Resposta de Ajizzah Angelitta em 26 de set. de 2023
Dear Ms. Florence Sam,Thank you for choosing Pullman Jakarta Indonesia as your home away from home.Allow me to introduce myself, my name is Angel - I am the Guest Experience Manager of Pullman Jakarta Indonesia and I happened to be the one who assisted you with our IT team as well.We would like to acknowledge receipt of your review and on behalf of Pullman Jakarta Indonesia, we would like to apologize for the shortcomings on your recent stay with us.I can assure you that it deeply saddens me that the memory of your recent visit is a rather disappointing one and your expectations were not met.Ms. Sam, your recent reservation with us was for our Superior room which is our starting category.The room located in our original building which was still true to its historical design. However we do have a variety of different rooms should you like to explore a Pullman experience starting from a Grand Deluxe room category in our renovated Pullman Tower.As for the amenities, rest assured that as a part of our commitment and based on the Accor standards, the amenities are from a recyclable material which is wheat-based. I am sure you will appreciate that feedback from our guests is paramount to us and remains our biggest learning tool.This helps us to evaluate our shortcomings and we will ensure that we learn from it and utilize it in the future.Once again, I am sorry that your expectations were not met and I remain at your disposal should you need any further assistance.Best regards,Ajizzah AngelittaGuest Experience Manager

10/10 - Excelente

Alwiya

Viagem com a família
Pontos positivos: Comodidades e condições e instalações da propriedade
The staff are polite with excellent customer service. I had a great experience staying at Pullman
Hospedou-se por 2 diárias em set. de 2023
Resposta de Ajizzah Angelitta em 26 de set. de 2023
Dear Ms. Alwiya,We thank you very much for taking the time to share with us your positive experience. Rest assured that we will certainly share your feedback with our Connectors and we are confident that this feedback will serve as an encouragement as we strive to continuously improve the quality of our services.Once again, thank you for sharing your experience. We look forward to welcoming you again in the future and create memorable moments once again.With Warm Regards,Ajizzah AngelittaGuest Experience Manager

8/10 - Boa

Seulgi

Viagem de negócios
Pontos positivos: Serviço e funcionários e conforto do quarto
Hospedou-se por 5 diárias em set. de 2023
Resposta de Ajizzah Angelitta em 22 de set. de 2023
Dear Mr. Seulgi Lee,Thank you for choosing The Pullman Jakarta Indonesia as your home away from home.It was truly a pleasure to serve you.At The Pullman Jakarta Indonesia, we take great pride in providing the highest levels of service to our guests, ensuring each and every need is met.Feedback from guests such as yourself is our biggest learning tool and we would sincerely appreciate if you could please spare some time and elaborate a little more on your experience. Your feedback will assist us to evaluate our shortcomings and we will ensure that we learn from it and utilize it in the future. We remain hopeful of having you stay with us during your future visits to Jakarta. We remain at your disposal should require further assistance.With Warm Regards,Ajizzah AngelittaGuest Experience Manager

10/10 - Excelente

Juan

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 1 diária em set. de 2023
Resposta de Ajizzah Angelitta em 16 de set. de 2023
Dear Mr. Juan,We thank you very much for taking the time to share with us your positive experience. Rest assured that we will certainly share your feedback with our Connectors and we are confident that this feedback will serve as an encouragement as we strive to continuously improve the quality of our services.Once again, thank you for sharing your experience. We look forward to welcoming you again in the future and create memorable moments once again.With Warm Regards,Ajizzah AngelittaGuest Experience Manager

10/10 - Excelente

maryfaith robinion

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Easy access staff friendly
Hospedou-se por 1 diária em ago. de 2023
Resposta de Ajizzah Angelitta em 4 de set. de 2023
Dear Ms. Mary Faith,Thank you for choosing Pullman Jakarta Indonesia as your home away from home.We sincerely thank you for taking the time to share with us your positive experience. It is always a pleasure to read encouraging comments and we are glad that you had an enjoyable stay with us. Rest assured that we will certainly share your feedback with our Connectors and we are confident that this feedback will serve as an encouragement as we strive to continuously improve the quality of our services.Once again, thank you for sharing your experience. We look forward to welcoming you again in the future and create memorable moments once again.With Warm Regards,Ajizzah AngelittaGuest Experience Manager

6/10 - Ok

Richard, Richmond

Viagem com a família
Pontos positivos: Limpeza
Pontos negativos: Comodidades e condições e instalações da propriedade
They need to update room pictures on the Web. Room was not as advertised
Hospedou-se por 4 diárias em ago. de 2023
Resposta de Ajizzah Angelitta em 16 de set. de 2023
Dear Mr. Richard,Thank you for choosing Pullman Jakarta Indonesia as your home away from home.It was truly a pleasure to serve you.At Pullman Jakarta Indonesia, we take great pride in providing the highest levels of service to our guests, ensuring each and every need is met.However, I do apologize for the shortfall that you have experienced. I am sorry that your experience did not meet your expectationsOn behalf of Pullman Jakarta Indonesia and its Connectors, please accept our sincere apology.Feedback from guests such as yourself is our biggest learning tool and will assist us to evaluate our shortcomings and we will ensure that we learn from it and utilize it in the future. We remain hopeful of having you stay with us during your future visits to Jakarta. We remain at your disposal should require further assistance.With Warm Regards,Ajizzah AngelittaGuest Experience Manager

8/10 - Boa

Viajante verificado

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Nice location, excellent breakfast but noisy room.
Nice location and nice view to Plaza Indonesia Bunderan HI. Breakfast has a lot of variety and worth the money. BUT very noisy as the windows are not sound proof. Can hear busy traffic til midnight. Please invest in sound proofing then it will be perfect.
Hospedou-se por 2 diárias em ago. de 2023
Resposta de Ajizzah Angelitta em 16 de set. de 2023
Dear Valued Guest,Thank you for choosing Pullman Jakarta Indonesia as your home away from home.It was truly a pleasure to serve you.At Pullman Jakarta Indonesia, we take great pride in providing the highest levels of service to our guests, ensuring each and every need is met.However, I do apologize for the shortfall that you have experienced. I am sorry that your experience did not meet your expectationsOn behalf of Pullman Jakarta Indonesia and its Connectors, please accept our sincere apology.Feedback from guests such as yourself is our biggest learning tool and will assist us to evaluate our shortcomings and we will ensure that we learn from it and utilize it in the future. Should you please let us know your detail such as name or reservation code, we will put it as our note of your preference for the next visit to be assigned to our room which face the swimming pool as it will be more quiet and peaceful. We remain hopeful of having you stay with us during your future visits to Jakarta. We remain at your disposal should require further assistance.With Warm Regards,Ajizzah AngelittaGuest Experience Manager

6/10 - Ok

Pei Ling Melanie

Viagem em grupo
Pontos positivos: Serviço e funcionários
Pontos negativos: Comodidades e condições e instalações da propriedade
I was surprised by the upkeep of the property, I was expecting it to be much nicer for a Pullman. We were double occupancy, but was only given 1 set of amenities for our stay.
Hospedou-se por 1 diária em ago. de 2023
Resposta de Ajizzah Angelitta em 28 de ago. de 2023
Dear Ms. Pei Ling Melanie,Thank you for choosing Pullman Jakarta Indonesia as your home away from home.It was truly a pleasure to serve you.At Pullman Jakarta Indonesia, we take great pride in providing the highest levels of service to our guests, ensuring each and every need is met.However, I do apologize for the shortfall that you have experienced. I am sorry that your experience did not meet your expectations.On behalf of Pullman Jakarta Indonesia and its Connectors, please accept our sincere apology.Feedback from guests such as yourself is our biggest learning tool and will assist us to evaluate our shortcomings and we will ensure that we learn from it and utilize it in the future. We remain hopeful of having you stay with us during your future visits to Jakarta. We remain at your disposal should require further assistance.With Warm Regards,Ajizzah AngelittaGuest Experience Manager

10/10 - Excelente

rod

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Always great staff
Hospedou-se por 3 diárias em ago. de 2023
Resposta de Ajizzah Angelitta em 28 de ago. de 2023
Dear Rod,Thank you for choosing Pullman Jakarta Indonesia as your home away from home.We sincerely thank you for taking the time to share with us your positive experience. It is always a pleasure to read encouraging comments and we are glad that you had an enjoyable stay with us. Rest assured that we will certainly share your feedback with our Connectors and we are confident that this feedback will serve as an encouragement as we strive to continuously improve the quality of our services.Once again, thank you for sharing your experience. We look forward to welcoming you again in the future and create memorable moments once again.With Warm Regards,Ajizzah AngelittaGuest Experience Manager

10/10 - Excelente

Viajante verificado

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 1 diária em ago. de 2023
Resposta de Ajizzah Angelitta em 15 de ago. de 2023
Dear Valued Guest,Thank you for choosing Pullman Jakarta Indonesia as your home away from home.We sincerely thank you for taking the time to share with us your positive experience. It is always a pleasure to read encouraging comments and we are glad that you had an enjoyable stay with us. Rest assured that we will certainly share your feedback with our Connectors and we are confident that this feedback will serve as an encouragement as we strive to continuously improve the quality of our services.Once again, thank you for sharing your experience. We look forward to welcoming you again in the future and create memorable moments once again.With Warm Regards,Ajizzah AngelittaGuest Experience Manager

8/10 - Boa

Arshad

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Pleasant stay
Great location right across MRT allowing you to explore the greater part of the city and also across Grand Asia Mall..staff friendly and supportive . Hotel rooms were a bit small but okay for short stay like mine ..
Hospedou-se por 3 diárias em jul. de 2023
Resposta de Ajizzah Angelitta em 15 de ago. de 2023
Dear Mr. Arshad,Thank you for choosing Pullman Jakarta Indonesia as your home away from home.We sincerely thank you for taking the time to share with us your positive experience. It is always a pleasure to read encouraging comments and we are glad that you had an enjoyable stay with us. Rest assured that we will certainly share your feedback with our Connectors and we are confident that this feedback will serve as an encouragement as we strive to continuously improve the quality of our services.Once again, thank you for sharing your experience. We look forward to welcoming you again in the future and create memorable moments once again.With Warm Regards,Ajizzah AngelittaGuest Experience Manager

2/10 - Terrível

Viajante verificado

Viagem de negócios
Pontos negativos: Limpeza, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 3 diárias em jul. de 2023
Resposta de Ajizzah Angelitta em 31 de jul. de 2023
Dear Valued Guest,Thank you for choosing Pullman Jakarta Indonesia as your home away from home.It was truly a pleasure to serve you.At Pullman Jakarta Indonesia, we take great pride in providing the highest levels of service to our guests, ensuring each and every need is met.However, I do apologize for the shortfall that you have experienced. Feedback from guests such as yourself is our biggest learning tool and will assist us to evaluate our shortcomings and we will ensure that we learn from it and utilize it in the future.We will appreciate should you be able to elaborate your feedback to H8491-FO1@accor.com We remain hopeful of having you stay with us during your future visits to Jakarta. We remain at your disposal should require further assistance.With Warm Regards,Ajizzah AngelittaGuest Experience Manager

10/10 - Excelente

CHIHIRO

Hospedou-se por 3 diárias em jul. de 2023
Resposta de Ajizzah Angelitta em 28 de ago. de 2023
Dear Mr. Chihiro,Thank you for choosing Pullman Jakarta Indonesia as your home away from home.We sincerely thank you for taking the time to share with us your positive experience. It is always a pleasure to read encouraging comments and we are glad that you had an enjoyable stay with us. Rest assured that we will certainly share your feedback with our Connectors and we are confident that this feedback will serve as an encouragement as we strive to continuously improve the quality of our services.Once again, thank you for sharing your experience. We look forward to welcoming you again in the future and create memorable moments once again.With Warm Regards,Ajizzah AngelittaGuest Experience Manager

8/10 - Boa

Wm

Viagem em grupo
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Overall decent
Hospedou-se por 5 diárias em jul. de 2023
Resposta de Ajizzah Angelitta em 31 de jul. de 2023
Dear Valued Guest,Thank you for choosing Pullman Jakarta Indonesia as your home away from home.We sincerely thank you for taking the time to share with us your positive experience. It is always a pleasure to read encouraging comments and we are glad that you had an enjoyable stay with us. Rest assured that we will certainly share your feedback with our Connectors and we are confident that this feedback will serve as an encouragement as we strive to continuously improve the quality of our services.Once again, thank you for sharing your experience. We look forward to welcoming you again in the future and create memorable moments once again.With Warm Regards,Ajizzah AngelittaGuest Experience Manager

10/10 - Excelente

Sathirapat

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 1 diária em jul. de 2023
Resposta de Ajizzah Angelitta em 9 de jul. de 2023
Dear Mr. Sathirapat,Thank you for choosing Pullman Jakarta Indonesia as your home away from home.We sincerely thank you for taking the time to share with us your positive experience. It is always a pleasure to read encouraging comments and we are glad that you had an enjoyable stay with us. We are thrilled to hear that our Connectors were able to make a positive impression during your stay.Rest assured that we will certainly share your feedback with our Connectors and we are confident that this feedback will serve as an encouragement as we strive to continuously improve the quality of our services.Once again, thank you for sharing your experience. We look forward to welcoming you again in the future and create memorable moments once again.With Warm Regards,Ajizzah AngelittaGuest Experience Manager

8/10 - Boa

Takenori

Hospedou-se por 4 diárias em jun. de 2023
Resposta de Ajizzah Angelitta em 31 de jul. de 2023
Dear Mr. Takenori,Thank you for choosing Pullman Jakarta Indonesia as your home away from home.We sincerely thank you for taking the time to share with us your positive experience. It is always a pleasure to read encouraging comments and we are glad that you had an enjoyable stay with us. Rest assured that we will certainly share your feedback with our Connectors and we are confident that this feedback will serve as an encouragement as we strive to continuously improve the quality of our services.Once again, thank you for sharing your experience. We look forward to welcoming you again in the future and create memorable moments once again.With Warm Regards,Ajizzah AngelittaGuest Experience Manager

10/10 - Excelente

JUSIK

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 3 diárias em jun. de 2023
Resposta de Ajizzah Angelitta em 22 de jun. de 2023
Dear Mr. Jusik, Thank you for choosing Pullman Jakarta Indonesia as your home away from home.It was truly a pleasure to serve you.We would like to thank you for sharing your feedback with us. At Pullman Jakarta Indonesia, we take great pride in providing the highest levels of service to our guests, ensuring each and every need is met. I am thrilled that we achieved this during your visit.Once again, thank you for staying at Pullman Jakarta Indonesia and we look forward to welcoming you back for another memorable experience.With Warm Regards,Ajizzah AngelittaGuest Experience Manager

10/10 - Excelente

Muhammad

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 5 diárias em mai. de 2023
Resposta de Ajizzah Angelitta em 8 de jun. de 2023
Dear Mr. Muhammad,Thank you for choosing Pullman Jakarta Indonesia as your home away from home.It was truly a pleasure to serve you.We would like to thank you for sharing your feedback with us. At Pullman Jakarta Indonesia, we take great pride in providing the highest levels of service to our guests, ensuring each and every need is met. I am thrilled that we achieved this during your visit.Once again, thank you for staying at Pullman Jakarta Indonesia and we look forward to welcoming you back for another memorable experience.With Warm Regards,Ajizzah AngelittaGuest Experience Manager