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Avaliações de Ramada by Wyndham Jacksonville I-95 by Butler Blvd

3 out of 5
Ramada by Wyndham Jacksonville I-95 by Butler Blvd
9150 Baymeadows Road, Jacksonville, FL

Avaliações

5,4
Nota 10 - Excelente. 97 de 607 avaliações" "
Nota 8 - Boa. 91 de 607 avaliações" "
Nota 6 - Ok. 105 de 607 avaliações" "
Nota 4 - Insatisfatória. 113 de 607 avaliações" "
Nota 2 - Terrível. 201 de 607 avaliações" "

5,6/10

Limpeza

6,2/10

Serviço e funcionários

5,4/10

Comodidades

5,2/10

Condições e instalações da propriedade

5,6/10

Cuidado com o meio ambiente

Avaliações

2/10 - Terrível

Eliana

Viagem a dois
Pontos negativos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Nothing
Hospedou-se por 1 diária em abr. de 2024
Resposta de Manager em 1 de mai. de 2024
Hello Eliana, We appreciate you taking the time to share your feedback with us. Please feel free to contact our management team to address any concerns you may have had during your stay.

8/10 - Boa

C

Everything is great
Hospedou-se por 1 diária em abr. de 2024
Resposta de Manager em 30 de abr. de 2024
Hello C,We are delighted to hear that you had an enjoyable stay with us! If you have any further feedback or suggestions, please do not hesitate to share them with us. Thank you for choosing our hotel, and we hope to welcome you back soon.

2/10 - Terrível

Cynthia and

Viagem de negócios, Viagem com família e crianças pequenas
Pontos negativos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
High crime area
Hospedou-se por 1 diária em abr. de 2024
Resposta de Manager em 23 de abr. de 2024
Hello Cynthia and, We apologize for any concerns you may have had regarding the area. Guest safety is a top priority, and we recommend guests to remain vigilant and take necessary precautions when exploring the area. We appreciate your feedback and encourage you to contact management directly with any further details to assist in addressing your concerns.

2/10 - Terrível

Cynthia and

Viagem de negócios, Viagem com família e crianças pequenas
Pontos negativos: Limpeza, serviço e funcionários e comodidades
Im very upset with Expedia
Hospedou-se por 1 diária em abr. de 2024
Resposta de Manager em 20 de abr. de 2024
Hello Cynthia and,We're sorry to hear you had a negative experience. Feel free to reach out to our management team for further assistance with any concerns or feedback you may have regarding your stay at our hotel. Your input is valuable to us as we strive to continuously improve our services.

2/10 - Terrível

Duane

Pontos negativos: Limpeza, serviço e funcionários e condições e instalações da propriedade
The property was under renovation, but no one was doing any work during the time I was there. The tv only had limited channels, smoke detector was removed from my room. AC unit in room was loud. The hotel rented to a large biker group who played loud music in the parking lot till midnight. Hallway smell like pot. Elevator was torn apart and unsafe. Not worth what the charge per night. I will never stay at a Ramada again.
Hospedou-se por 2 diárias em abr. de 2024
Resposta de Management em 9 de abr. de 2024
I am sorry you did not enjoy your stay at the Ramada. We are working hard to make sure we can provide a great product for all our guest. The elevator is currently being worked on to give you a better experience.

4/10 - Insatisfatória

Danielle

Hospedou-se por 1 diária em mar. de 2024
Resposta de td em 26 de abr. de 2024
Thank you for staying with us. We appreciate and value you as our guest.

6/10 - Ok

Maria

Pontos negativos: Serviço e funcionários
Food options were close
Hospedou-se por 3 diárias em mar. de 2024
Resposta de Manager em 4 de abr. de 2024
Hello Maria, We appreciate your feedback about the food options. Your insights help us improve our guest experiences. We suggest exploring nearby dining possibilities for a variety of choices during your next visit. Thank you for sharing your thoughts with us.

2/10 - Terrível

jeff

Viagem com família e crianças pequenas
Pontos negativos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
No pool to dirty could not use , hall way flooded , no internet Carpet was dirty and all stained up Bathroom was out but shower ceiling was falling down and shower head was nasty
Resposta de Manager em 27 de mar. de 2024
Hello jeff, We appreciate your feedback and apologize for the inconvenience you experienced. We encourage guests to reach out to our management team directly for further assistance regarding your concerns. Thank you for bringing these issues to our attention.

2/10 - Terrível

Julie

Viagem com família e crianças pequenas
Pontos negativos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
This hotel is not as advertised. There is a club attached to it, drunk people screaming in the lobby and throughout the halls of the hotel, with nothing done by hotel management. There is no way an once of rest is happening if you stay here. Pot smoke filled the parking lot and lobby as well. They advertise upgraded rooms on their website and on Expedia, this is not true. The rooms are filthy and old. The only area upgraded in the hotel appears to be the front lobby. I would never recommend this hotel, unless you are going clubbing; definitely not a place to rest or bring a young family to.
Hospedou-se por 1 diária em mar. de 2024
Resposta de Manager em 31 de mar. de 2024
Hello Julie,We regret to hear about your experience at the hotel. Guest feedback is important to us, and we will ensure your comments are forwarded to the relevant departments for review. We strive to provide a comfortable stay for all our guests and apologize if we fell short in meeting your expectations. Thank you for bringing these concerns to our attention.

4/10 - Insatisfatória

Susan

Viagem com a família
Pontos negativos: Comodidades
The hotel is under construction. They fail to inform you there is no maid service. Only one elevator was in working order. The drapes had dead bugs on them. TV only had one working channel. We should have checked out. We think there was a wedding Saturday but kids were running in the halls and knocked at our door until midnight. The key didn’t open the door after one day so we had to go back downstairs for it to be reprogrammed. We would never stay here again.
Hospedou-se por 2 diárias em mar. de 2024
Resposta de Manager em 22 de mar. de 2024
Hello Susan, Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.

2/10 - Terrível

Jeffrey, ANDERSON

Pontos negativos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Worst night in our life traveling after 25 years. Had a wedding going on until 6:30am People from the wedding were running and screaming up and down the halls, banging on our door. Never got to sleep, staff did nothing to stop the nonsense.
Hospedou-se por 1 diária em mar. de 2024
Resposta de Manager em 18 de mar. de 2024
Hello Jeffrey, We sincerely apologize for the inconvenience you experienced during your stay. We strive to create a comfortable environment for all our guests but regret to hear about the disturbance caused by the wedding event. Your feedback is valuable and will be shared with the team to ensure better services in the future. Thank you for bringing this to our attention and for choosing to stay with us.

10/10 - Excelente

Luis

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Buen lugar
Hospedou-se por 2 diárias em mar. de 2024
Resposta de Manager em 16 de mar. de 2024
Hello Luis,Nos alegra saber que disfrutó de su estancia con nosotros. ¡Esperamos darle la bienvenida de nuevo pronto!

6/10 - Ok

Calnisha

Viagem com família e crianças pequenas
Pontos negativos: Comodidades
Pool doesn’t work
Hospedou-se por 2 diárias em mar. de 2024
Resposta de Manager em 13 de mar. de 2024
Hello Calnisha, We apologize for any inconvenience caused by the pool issue during your stay. Please feel free to contact our management team directly to address this matter further. Your feedback is valuable in helping us improve our services for future guests.

10/10 - Excelente

Karel

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
We loved it
Hospedou-se por 1 diária em dez.. de 2023
Resposta de Manager em 6 de mar. de 2024
Hello Karel,Thank you for sharing your positive experience with us! We are delighted to hear that you loved your stay at our hotel. We strive to provide exceptional service and we are thrilled that we met your expectations. Your feedback is greatly appreciated and we hope to welcome you back soon.

2/10 - Terrível

Big

Viagem com família e crianças pequenas
Pontos negativos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
it was a horrible experience someone broke inside my room while i was at hospital and stole money
Hospedou-se por 2 diárias em mar. de 2024
Resposta de Manager em 6 de mar. de 2024
Hello Big, We are deeply sorry for the unfortunate incident you experienced. Your safety and security are our top priorities, and we recommend contacting the hotel management directly to provide further details and assist with any necessary actions. Your feedback is crucial in enhancing our security measures to prevent such situations in the future.

2/10 - Terrível

keri

Viagem a dois, Viagem com família e crianças pequenas
Pontos negativos: Condições e instalações da propriedade
this hotel was terrible moved to two different rooms both missing key opponents like ac for example would not recommend anyone to stay here
Hospedou-se por 2 diárias em mar. de 2024
Resposta de Manager em 6 de mar. de 2024
Hello keri, We are sorry to hear about your experience and understand your frustration. Guest feedback is valuable to us, and we appreciate you bringing this to our attention. Should you wish to discuss your stay further, please feel free to reach out to our management team directly.

2/10 - Terrível

vontrese

Pontos negativos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Didn’t stay long. Very disgusting and felt unsafe so I left the same night
Hospedou-se por 1 diária em mar. de 2024
Resposta de Manager em 5 de mar. de 2024
Hello vontrese, We're sorry to hear about your experience and value your feedback. Please reach out to our management team to address any concerns you may have regarding your recent stay. Your comfort and safety are our top priorities, and we will make sure your comments are taken seriously and looked into promptly.

8/10 - Boa

Maurice

Viagem de negócios, Viagem a dois
No kitchen
Hospedou-se por 1 diária em mar. de 2024
Resposta de Manager em 5 de mar. de 2024
Hello Maurice, Thank you for your feedback. We regret that our facilities did not meet your expectations. We appreciate your insights and will consider them as we constantly work to improve our services. If you have any further comments or suggestions, please do not hesitate to reach out to our management team.

4/10 - Insatisfatória

Santos Reyes

Pontos negativos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
terrible, towels, pillow and sheets smell bad, bathroom very dirty
Hospedou-se por 2 diárias em fev. de 2024
Resposta de Manager em 21 de fev. de 2024
Hello Santos Reyes, We apologize for any inconvenience you experienced during your stay. Your feedback is valuable, and we will address these concerns with our housekeeping team. Our goal is to ensure all guests have a comfortable stay. Thank you for bringing this to our attention.

4/10 - Insatisfatória

Ashley

Viagem com a família
Pontos negativos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
When I first walked in to check in neither myself or the front desk lady could hear each other because there was such loud music playing from the restaurant. This music was not only very loud but very vulgar! This was my immediate impression as soon as I walked in! The room was fine. However, coming back from dinner the entire hall reeked of marijuana! I will not be back.
Hospedou-se por 1 diária em fev. de 2024
Resposta de Manager em 19 de fev. de 2024
Hello Ashley, Thank you for sharing your feedback with us. We apologize for any inconvenience caused by the music volume and choice. We strive to create a comfortable environment for all our guests. Your concerns regarding the hallway scent have been noted for our attention. We appreciate your insights and will address them accordingly to enhance our guests' experiences.

2/10 - Terrível

Sathish Kumar

Pontos negativos: Limpeza, serviço e funcionários e condições e instalações da propriedade
This is worst place to stay. People are drinking alcohol in the lobby itself and no was asking about it.
Hospedou-se por 1 diária em fev. de 2024
Resposta de Manager em 21 de fev. de 2024
Hello Sathish Kumar, We are sorry to hear about your experience. Please be assured that we take all feedback seriously and will address this matter with the appropriate teams. Thank you for bringing this to our attention.

2/10 - Terrível

Johnny

Viagem de negócios
Pontos negativos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Hospedou-se por 5 diárias em fev. de 2024
Resposta de Manager em 13 de fev. de 2024
Hello Johnny, We're sorry to hear that your experience at our hotel did not meet your expectations. We value your feedback and encourage you to reach out to us directly so we can address any issues you may have encountered during your stay. We hope to have the opportunity to make it right in the future.

10/10 - Excelente

Cassandra, Deleon springs

Viagem a dois
Pontos positivos: Serviço e funcionários, comodidades e condições e instalações da propriedade
Great place and great price.. Restaurant was amazing
Hospedou-se por 1 diária em jan. de 2024
Resposta de Manager em 9 de fev. de 2024
Hello Cassandra,Thank you for your kind words about our hotel! We're delighted to hear that you enjoyed your stay with us and that you found our restaurant to be amazing. We strive to provide excellent value for our guests, and we're thrilled that you felt the price was great. We appreciate your feedback and hope to have the pleasure of welcoming you back in the future.

4/10 - Insatisfatória

colin

Pontos positivos: Serviço e funcionários
Pontos negativos: Comodidades e condições e instalações da propriedade
This property is undergoing a fairly major remodel. There was meant to be breakfast, but the dining room was closed for remodel. The continental breakfast that was setup in the foyer was a joke. There was only one elevator in service and to start with you could not summon it on the 4th floor.We had to change rooms due a plumbing issue that was not a quick fix. I would have not chosen this hotel knowing it was in the state it was. Let alone pay the price they were asking. Not a good experience.
Hospedou-se por 3 diárias em jan. de 2024
Resposta de Manager em 31 de jan. de 2024
Hello colin, Thank you for bringing your concerns to our attention. We apologize for any inconveniences caused by the ongoing remodel and the closure of the dining room. We understand that the alternative continental breakfast was not up to our usual standards. We apologize for the inconvenience with the elevator on the 4th floor. We regret to hear about the plumbing issue you encountered, and we apologize for the inconvenience it caused. We apologize if our renovations were not communicated to you prior to your stay. We appreciate your feedback and will use it to improve our services.

6/10 - Ok

Shelby

Hospedou-se por 4 diárias em jan. de 2024
Resposta de Ramada Staff em 28 de jan. de 2024
Thank you for staying with us. We appreciate and value you as our guest.

10/10 - Excelente

Adam

Viagem a dois, Viagem com a família, Viagem com família e crianças pequenas
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
The bathroom was really clean I really don’t find to many clean bathrooms at some other places I stayed and the room was clean the beds was comfortable for me my pregnant wife and two other kids
Hospedou-se por 1 diária em jan. de 2024
Resposta de Manager em 27 de jan. de 2024
Hello Adam,Thank you for taking the time to share your feedback with us. We're thrilled to hear that you found the bathroom and room to be clean during your stay. It's wonderful to know that our efforts to maintain a high level of cleanliness were noticed and appreciated. We hope you and your family had a comfortable stay with us.

2/10 - Terrível

Tatiana

Pontos negativos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Resposta de Manager em 25 de jan. de 2024
Hello Tatiana, We're sorry to hear that you didn't have a satisfactory experience during your stay. We value your opinion and would appreciate it if you could share your specific feedback with us directly, so that we can address any issues you encountered.

4/10 - Insatisfatória

Alexander

Viagem de negócios
Pontos positivos: Serviço e funcionários
Pontos negativos: Limpeza e condições e instalações da propriedade
Worst experience I’ve had with Wyndham hotels to date. I ended up checking into the hotel around 3 AM due to traveling and was charged $25 for early or check-in which is OK. The problem now is that every room from the second to the top floor is being renovated and none of the sockets electrical worked or TV worke, and the rooms themselves rundown, and there were construction workers standing right in front of the second room I tried to move to because of the quality of the previous. Ultimately Wyndham should shut down this hotel, until renovations are complete, as the elevator is unsafe and still under renovation, and the quality of the room is wrecking the reputation. Now, with this being said, the two women that checked me in were great, they were very efficient. They knew what they were doing and they were very happy to help. This is not a staffing problem. It is a corporate management problem.
Resposta de Manager em 22 de jan. de 2024
Hello Alexander, Thank you for sharing your feedback with us. We apologize for the inconvenience you experienced during your recent stay. We understand your concerns regarding the renovations and the issues with the electrical sockets and TV in your room. We appreciate your kind words about our check-in staff and their efficiency. We will make sure to forward your comments to the appropriate department for further review. We value your feedback and will use it to improve our guests' experience in the future. Please feel free to reach out to our management team for any further assistance.

10/10 - Excelente

Tiffany

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Hospedou-se por 1 diária em jan. de 2024
Resposta de Manager em 20 de jan. de 2024
Hello Tiffany,Thank you for choosing our hotel for your stay! We are delighted to hear that you had a wonderful experience with us. Should you have any additional feedback or if there is anything else we can assist you with, please feel free to reach out to us. We hope to welcome you back soon for another incredible stay!

8/10 - Boa

Luis

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 1 diária em jan. de 2024
Resposta de Manager em 20 de jan. de 2024
Hello Luis,We appreciate you choosing our hotel for your stay! We hope you had a wonderful experience. If there are any specific concerns or feedback you would like to share with us, please don't hesitate to reach out. We value your input and look forward to hosting you again in the future.

4/10 - Insatisfatória

Dudley

Pontos negativos: Serviço e funcionários e condições e instalações da propriedade
The staff was not that friendly they were not rude they just didn't seem to care, it was like with were bothering them. Breakfast is from 6-9am well I went down at 8 or 8:15 there was nothing I mean nother no coffee it really pissed me off if you going to put a time attached to breakfast then you should have enough to last. Desk clerk at that time acted like she did care I mean just kept saying there was no more I was very disappointed with hotel. The room made horrible noises bed sucked and blow dryer didn't work. Strange people hanging out it actually was feeling unsafe. I will be back
Hospedou-se por 1 diária em jan. de 2024
Resposta de Manager em 20 de jan. de 2024
Hello Dudley,Thank you for sharing your experience with us. We apologize if any staff members appeared less attentive during your stay. Regarding breakfast, we understand your frustration and apologize for any inconvenience caused. We strive to ensure all guests are accommodated, and we will address this issue with our staff to prevent any recurrence. We apologize for the noises in the room and the malfunctioning blow dryer. Our team would appreciate more details about the safety concerns you encountered so we can address them appropriately. Please reach out to our management. We value your feedback and hope to have the opportunity to improve your future stays.

4/10 - Insatisfatória

Neil

Viagem de negócios
Pontos negativos: Serviço e funcionários, condições e instalações da propriedade e conforto do quarto
TV had on connection...Refigerator made a lot of noise
Hospedou-se por 1 diária em jan. de 2024
Resposta de Manager em 18 de jan. de 2024
Hello Neil, Thank you for sharing your feedback with us. We apologize for any inconvenience you experienced during your stay. We appreciate your input and will look into the issues you mentioned regarding the TV connection and refrigerator noise to ensure they are resolved for future guests. We hope to welcome you back again in the future for a more enjoyable experience.

6/10 - Ok

Raul

Viagem de negócios
stay was good but pictures not nearly close to the actual room conditions but for the price its good no roaches or other insects its clean
Hospedou-se por 2 diárias em jan. de 2024
Resposta de Manager em 18 de jan. de 2024
Hello Raul, Thank you for your feedback and for choosing our hotel for your stay. We appreciate your positive comments regarding the cleanliness and lack of insects. We apologize if the room did not meet your expectations based on the pictures. We strive to provide accurate representations online, and we will look into improving this. We hope to welcome you back in the future for an even better experience.

4/10 - Insatisfatória

Phyllis

Viagem com a família
Pontos positivos: Serviço e funcionários
Pontos negativos: Condições e instalações da propriedade e conforto do quarto
Hospedou-se por 2 diárias em jan. de 2024
Resposta de Manager em 17 de jan. de 2024
Hello Phyllis, We're sorry to hear that your experience at our hotel was not up to your expectations. We strive to provide exceptional service and would appreciate any specific feedback you may have so we can address the issues. Please feel free to reach out to us directly so we can work to make it right.

10/10 - Excelente

Lam

Viagem com a família
Pontos positivos: Limpeza, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 2 diárias em jan. de 2024
Resposta de Manager em 16 de jan. de 2024
Hello Lam,We appreciate your perfect rating! It's great to hear that you had such a wonderful experience during your stay with us. We hope to welcome you back soon for another amazing stay.

8/10 - Boa

Ramiyah

Hospedou-se por 2 diárias em jan. de 2024
Resposta de Manager em 10 de jan. de 2024
Hello Ramiyah,Thank you for choosing our hotel for your stay. We hope you had a pleasant experience. If you have any specific feedback you would like to share with us, please don't hesitate to reach out. We value your input and look forward to serving you again in the future.

6/10 - Ok

Juston

Viagem com a família
Pontos positivos: Limpeza e conforto do quarto
Pontos negativos: Serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 1 diária em jan. de 2024
Resposta de Manager em 10 de jan. de 2024
Hello Juston,We appreciate you choosing our hotel for your stay. We would love to hear any specific feedback you may have about your experience. Kindly reach out to us directly to share your thoughts so that we can address any issues and ensure a better stay for future visits. We value your input and hope to welcome you back soon.

2/10 - Terrível

Jacqueline

Viagem de negócios
Very dirty, the staff unprofessional. I wouldn’t recommend this hotel to my worst enemy.
Hospedou-se por 1 diária em dez.. de 2023
Resposta de Manager em 10 de jan. de 2024
Hello Jacqueline, We're sorry to hear about your experience during your stay. We appreciate your feedback and we will share your concerns with our team to improve our services. If you have any further concerns, please feel free to reach out to our management team directly.

4/10 - Insatisfatória

Jefferson

Hospedou-se por 1 diária em jan. de 2024
Resposta de Manager em 10 de jan. de 2024
Hello Jefferson, We're sorry to hear that your experience at our hotel did not meet your expectations. We value your feedback and encourage you to reach out to us directly so that we can address any issues you encountered during your stay. We hope to have the opportunity to welcome you back in the future and provide you with a more enjoyable experience.

10/10 - Excelente

Eu'kiyah

Hospedou-se por 2 diárias em dez. de 2023
Resposta de Manager em 20 de jan. de 2024
Hello Eu'kiyah,We appreciate your positive rating! We're glad you had a great stay at our hotel. If you have any further feedback or suggestions, we encourage you to reach out to us directly. We look forward to welcoming you back in the future!

8/10 - Boa

Evelyn

Pontos positivos: Limpeza, serviço e funcionários e conforto do quarto
Hotel is in the process of being remodeled so things are in a transitional state.
Hospedou-se por 1 diária em dez.. de 2023
Resposta de Manager em 1 de fev. de 2024
Hello Evelyn,Thank you for your feedback regarding the ongoing remodeling at our hotel. We apologize for any inconvenience caused and appreciate your understanding during this transitional period. We strive to improve our property to enhance the overall guest experience. Please feel free to contact our management team for any further assistance or feedback you may have.

2/10 - Terrível

James

Viagem a dois
Pontos negativos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
The beginning middle end. The lounge reminds me of a go go bar. No beer no wine just cheap liquor and juice.
Hospedou-se por 1 diária em dez.. de 2023
Resposta de Manager em 31 de dez. de 2023
Hello James,We appreciate your feedback about our lounge and apologize if it did not meet your expectations. We strive to provide a variety of beverage options to cater to different preferences. We will take your comments into consideration as we continue to improve our offerings.

10/10 - Excelente

Sean

Hospedou-se por 1 diária em dez.. de 2023
Resposta de Manager em 31 de dez. de 2023
Hello Sean,We are thrilled to hear that you had a fantastic stay at our hotel! It was our pleasure to provide you with a wonderful experience. If you have any further comments or if there is anything else we can assist you with, please do not hesitate to get in touch. We hope to welcome you back soon for another excellent stay!

2/10 - Terrível

Viajante verificado

Pontos negativos: Limpeza e condições e instalações da propriedade
One of my worst experiences in a hotel
One of the worst hotel experiences I’ve ever had. First, I was sleeping, and at 2:00am a random man opened my door. Obviously screamed because, it’s 2:00am, what is random man doing in my room. I called the lobby. The person in the counter made a “mistake” gave my room to somebody else, while I was there, sleeping. No apology. Just normal mistake to them. There was trash under the bed (empty cups, used napkins and crumbs of food). Nobody cleaned my room. Not even once. This despite I requested it twice to the lobby. They didn’t provide room cleaning at any moment, not even the routine cleaning they were suppose to do in the morning. Sketchy, dirty, and dangerous. Do not stay here.
Hospedou-se por 2 diárias em dez. de 2023
Resposta de Manager em 30 de dez. de 2023
Dear Guest, Thank you for sharing your feedback. We apologize for the inconvenience you experienced during your stay. We take guest safety and cleanliness seriously, and we understand the concern this incident caused. We have relayed your comments to the appropriate departments to ensure this does not happen in the future. We appreciate your valuable input and hope you will give us another opportunity to provide you with a better experience.

4/10 - Insatisfatória

Salahuddin

Viagem em grupo
Hospedou-se por 1 diária em dez.. de 2023
Resposta de Manager em 30 de dez. de 2023
Hello Salahuddin, We are sorry to hear that your experience at our hotel did not meet your expectations. We strive to provide exceptional service and would appreciate any additional feedback you have to help us improve. Please reach out to us directly so we can address your concerns.

4/10 - Insatisfatória

Viajante verificado

Viagem de negócios
Pontos positivos: Serviço e funcionários
Pontos negativos: Limpeza, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 1 diária em dez.. de 2023
Resposta de Manager em 28 de dez. de 2023
Dear Guest, We apologize for any inconvenience you may have experienced during your stay. We appreciate your feedback and would love the opportunity to address any concerns you may have had. Please reach out to our hotel directly so that we can ensure your next visit meets your expectations.

4/10 - Insatisfatória

Richard

Pontos negativos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Bed mattress was terrible. Hairdryer was broke and the front desk wouldn’t do anything to help. The couches in the lobby were absolutely filthy. The only positive thing was the person who checked me in was very nice. I will not recommend this motel yo anyone.
Hospedou-se por 1 diária em dez.. de 2023
Resposta de Manager em 23 de dez. de 2023
Hello Richard,Thank you for sharing your feedback with us. We apologize for any inconvenience you experienced during your stay. We appreciate your kind words about our check-in staff and will address the issues you mentioned with the respective departments. We value your input and will strive to improve.

8/10 - Boa

Mary

Viagem em grupo
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
This was a very comfortable stay.
Hospedou-se por 1 diária em dez.. de 2023
Resposta de Manager em 23 de dez. de 2023
Hello Mary,Thank you for choosing our hotel for your recent stay. We are delighted to hear that you found your stay comfortable. It was our pleasure to provide you with a comfortable experience and we hope to welcome you back in the future.

10/10 - Excelente

Juston

Hospedou-se por 3 diárias em dez. de 2023
Resposta de Manager em 21 de dez. de 2023
Hello Juston,We sincerely appreciate your perfect rating! We are grateful that you enjoyed your stay with us. If you have any further comments or suggestions, we encourage you to reach out to us directly so that we may continue to provide excellent service. We hope to welcome you back in the future.

4/10 - Insatisfatória

Hector

Hospedou-se por 2 diárias em dez. de 2023
Resposta de Manager em 19 de dez. de 2023
Hello Hector, We're sorry to hear that your experience at our hotel did not meet your expectations. We value your feedback and would appreciate it if you could reach out to us directly so we can address any specific concerns you had during your stay. We strive to provide exceptional service to all our guests and would like the opportunity to make things right for you.