Thank you so much for your feedback! We appreciate hearing from you, and value you as a guest! I am sorry to hear you did not have the best experience with us. It sounds like security was told to go look on the floor to spot the individuals doing this and ask them to go back to their room, but I will find out additional information to see the resolution of this situation. I am so sorry they disturbed you. I do hope we have the opportunity to redeem ourselves in the future. Best Regards,Heather RossCustomer Service SpecialistDoubleTree by Hilton Jackson

Thank you so much for your feedback! We appreciate hearing from you, and value you as a guest! I am sorry to hear you did not have the best experience with us. If you could, please call the hotel and ask for me personally because I would love to know what room you were in. I would just need to know more information like a confirmation number and/or dates of your stay along with your first and last name. I would love to inform you that we have been approved for renovations and we are starting them this year! I do hope we have the opportunity to redeem ourselves in the future. Best Regards,Heather RossCustomer Service SpecialistDoubleTree Jackson

Thank you so much for your positive feedback! We appreciate hearing from you, and value you as a guest! I am so happy to hear you had a great experience with us. I do hope we have the opportunity to welcome you to our hotel again in the future!Best Regards,Heather RossCustomer Service SpecialistDoubleTree Jackson

Thank you so much for your feedback! We appreciate hearing from you, and value you as a guest! I am sorry to hear you did not have the best experience with us. I do hope we have the opportunity to redeem ourselves in the future. Best Regards,Heather RossCustomer Service SpecialistDoubletree by Hilton Jackson

Thank you so much for your feedback! We appreciate hearing from you, and value you as a guest! I am sorry to hear you did not have the best experience with us. I would love if you would call our hotel and ask for Heather Ross, so I can further speak to you about your experience. I do hope we have the opportunity to redeem ourselves in the future. Best Regards,Heather RossCustomer Service SpecialistDoubletree by Hilton Jackson

Thank you so much for your positive feedback! We appreciate hearing from you, and value you as a guest! I am so happy to hear you had a great experience with us. I do hope we have the opportunity to welcome you to our hotel again in the future!Heather RossCustomer Service SpecialistDoubleTree Jackson

Thank you so much for your feedback! We appreciate hearing from you, and value you as a guest! I am sorry to hear you did not have the best experience with us. Please call the hotel Monday morning and ask for Heather so I can get your room number and/or dates of your stay. I will need that information along with your first and last name so I can help you with the breakfast charges! I am so sorry all of this happened! I do hope we have the opportunity to redeem ourselves in the future and I look forward to hearing from you soon!Best Regards,Heather RossCustomer Service SpecialistDoubleTree by Hilton Jackson

Thank you so much for your positive feedback! We appreciate hearing from you, and value you as a guest! I am so happy to hear you had a great experience with us. I do hope we have the opportunity to welcome you to our hotel again in the future!Best Regards,Heather RossCustomer Service SpecialistDoubletree by Hilton Jackson

Thank you so much for your positive feedback! We appreciate hearing from you, and value you as a guest! I am so happy to hear you had a great experience with us. I do hope we have the opportunity to welcome you to our hotel again in the future!Best Regards,Heather RossCustomer Service SpecialistDoubletree by Hilton Jackson

Thank you so much for your positive feedback! We appreciate hearing from you, and value you as a guest! I am so happy to hear you had a great experience with us. I do hope we have the opportunity to welcome you to our hotel again in the future!Best Regards,Heather RossCustomer Service SpecialistDoubletree by Hilton Jackson

Hello!I am so sorry to hear you did not have an overall good experience with us. What room were you in? I would love to know so I can make sure the heat gets fixed. I would also love to inform you that we have been approved for hotel renovations! We are so excited for the positive changes in store for us! Thank you so much for the positive feedback about our pool and staff! We sincerely appreciate you taking the time to leave us feedback!Best Regards, Heather Ross Customer Service SpecialistDoubleTree by Hilton Jackson

Thank you so much for the positive feedback! We are so glad you enjoy staying with us. We appreciate your loyalty and are so glad to have you stay with us anytime! We hope to welcome you back in the not too distant future! Best Regards,Heather RossCustomer Service SpecialistDoubletree by Hilton Jackson

Thank you so much for the positive feedback! We are so glad you enjoyed your stay with us. We hope to welcome you back in the not too distant future!Best Regards,Heather RossCustomer Service SpecialistDoubletree by Hilton Jackson

Joseph,Thank you for your feedback! We are so happy you enjoyed your stay. We look forward to welcoming you back in the not too distant future!Best Regards,Heather RossCustomer Service SpecialistDoubletree by Hilton Jackson

I am so sorry to hear this happened to you! I would love to have your email where I can reach out and further assist you! I do hope we can redeem ourselves in the future! Best Regards,Heather RossCustomer Service SpecialistDoubleTree by Hilton Jackson

I am so sorry to see you did not have a good experience with us. The people you are talking about actually were a guest with us at the time you were here. When our guests are in the lobby asleep, we cannot ask them to leave the lobby since they are paying to be here. I am terribly sorry they alarmed you. I do hope this information is helpful! We would love to see you again in the future.Best Regards, Heather RossCustomer Service SpecialistDoubletree by Hilton Jackson

Hello,I am so sorry to hear you did not have a good experience with us. If you call the hotel and ask for Heather, I would be happy to talk to you more in depth about your stay. I would also love to inform you that we have actually been approved for hotel renovations! We are so excited for the positive changes in store for us! We sincerely appreciate you taking the time to leave us feedback!Best Regards, Heather Ross Customer Service SpecialistDoubleTree by Hilton Jackson

Thank you so much for your positive feedback! It means so much to us to hear from you! We hope to welcome you back home soon!Best Regards,Heather Ross Customer Service SpecialistDoubleTree by Hilton Jackson

Danny,Thank you so much for your positive feedback. We are so glad you enjoyed your stay with us. We hope to welcome you back in the not too distant future.Best Regards, Heather Ross Customer Service SpecialistDoubleTree by Hilton Jackson

Cecile,Thank you so much for your feedback! We are so glad you enjoyed your stay with us! I am sorry to hear you had to request linens every day. Housekeeping is actually supposed to service each room every day unless specifically requested not to, so I would love to look into this. What room number were you in and what day did you check in and out? I will gladly find out who worked that floor so we can communicate with them for training purposes. We hope to welcome you back in the not too distant future. Best Regards, Heather Ross Customer Service Specialist hross@cooperhotels.com DoubleTree by Hilton Jackson

Brad,Thank you so much for your feedback. I am sorry we did not have a king size bed available for you. I also apologize you were not able to use your breakfast vouchers. The Twist Grill & Bar is open for breakfast from 6am to 10am. What day and time did you try to get breakfast? I do want to let you know the hotel has been approved for renovations! We will be getting new TV's during that time. We hope to welcome you back in the not too distant future. Best Regards, Heather Ross Customer Service Specialist DoubleTree by Hilton Jackson

Tod,Thank you so much for your positive feedback. We are so glad you enjoyed your stay with us. We hope to welcome you back in the not too distant future. Best Regards, Heather Ross Customer Service SpecialistDoubleTree by Hilton Jackson

Kris, I am truly sorry you did not have a good experience with us, and I appreciate your feedback. Can you give me details as to what was dirty? I would love to communicate the details to our housekeeping manager so we can address the situation accordingly. You can email me personally about the details of your stay and reservation information at hross@cooperhotels.com. I also wanted to let you know that we actually have been approved for hotel renovations! We are so excited to see the positive changes that will reflect on the property. We know this will benefit our future guests greatly. I look forward to hearing from you. Best Regards, Heather Ross Customer Service Specialist hross@cooperhotels.com Direct 731-410-2036 Main 731-664-6900

Sonja,Thank you so much for your positive feedback! We are so happy to hear you enjoyed your stay at the DoubleTree Jackson! We hope to welcome you back soon! Best Regards, Heather Ross Customer Service Specialist hross@cooperhotels.com Direct 731-410-2036 Main 731-664-6900

Sonja,Thank you so much for your positive feedback! We are so glad to hear you enjoyed your stay with us. We look forward to welcoming you back in the future. Best Regards, Heather Ross Customer Service Specialist hross@cooperhotels.com Direct 731-410-2036 Main 731-664-6900DoubleTree by Hilton Jackson1770 Highway 45 Bypass, Jackson, TN 38305

Tim,Thank you so much for the positive feedback! We are so glad you enjoyed your stay with us. We hope to welcome you back in the near future!Best Regards, Heather Ross Customer Service Specialist hross@cooperhotels.com Direct 731-410-2036 Main 731-664-6900DoubleTree by Hilton Jackson1770 Highway 45 Bypass, Jackson, TN 38305

James,Thank you so much for your feedback. It is very important to us to hear from our guests. I am so sorry to hear you were not fully satisfied with the Twist Grill & Bar. I will let our Food and Beverage Director know. Thank you so much for the kind comment about our staff! It means a lot to us. I did want to let you know that we have actually been approved for hotel renovations! We are so excited to see what the future holds for our property! We do hope to see you again in the future. Best Regards, Heather Ross Customer Service Specialist hross@cooperhotels.com Direct 731-410-2036 Main 731-664-6900DoubleTree by Hilton Jackson1770 Highway 45 Bypass, Jackson, TN 38305

Ryan,I am sorry to see your stay was not a 5/5. If you would like, you can email me at hross@cooperhotels.com to discuss the details of your stay. We hope we get a chance to redeem ourselves. Thank you so much for your feedback. It is truly important to us to hear from you. Best Regards, Heather Ross Customer Service Specialist hross@cooperhotels.com Direct 731-410-2036 Main 731-664-6900DoubleTree by Hilton Jackson1770 Highway 45 Bypass, Jackson, TN 38305

Krystle,Thank you so much for your feedback. I am so sorry to see your stay was not a 5/5. I would love to know details about your stay if you would email me at hross@cooperhotels.com. I truly am sorry you had a bad experience with us. I do hope we can redeem ourselves in the future.Best Regards, Heather Ross Customer Service Specialist hross@cooperhotels.com Direct 731-410-2036 Main 731-664-6900DoubleTree by Hilton Jackson1770 Highway 45 Bypass, Jackson, TN 38305

Brad,Thank you so much for your feedback. I am so sorry to see your stay was not a 5/5. I would love to know details about your stay if you would email me at hross@cooperhotels.com. I truly am sorry you had a bad experience with us. I do hope we can redeem ourselves in the future.Best Regards, Heather Ross Customer Service Specialist hross@cooperhotels.com Direct 731-410-2036 Main 731-664-6900DoubleTree by Hilton Jackson1770 Highway 45 Bypass, Jackson, TN 38305

Jemila,Thank you so much for your positive feedback! We are so happy you enjoyed your stay with us. We hope to welcome you back in the not too distant future!Best Regards, Heather Ross Customer Service Specialist hross@cooperhotels.com Direct 731-410-2036 Main 731-664-6900DoubleTree by Hilton Jackson1770 Highway 45 Bypass, Jackson, TN 38305

Patrice,Thank you so much for your feedback. It means a lot to us to hear from you. I truly am sorry your heater was not working correctly in the room. I would love to know what room you were in and when you stayed with us so we can make sure these issues were addressed. Our system automatically charges 50 USD a night for incidentals, so I would need to know how long you stayed with us to further investigate this matter. I will also communicate with our housekeeping manager about housekeeping employees knocking on your door that early. Thank you for letting me know about everything. I do appreciate your feedback, as it will allow me to help other guests in the future. Best Regards, Heather Ross Customer Service Specialist hross@cooperhotels.com Direct 731-410-2036 Main 731-664-6900DoubleTree by Hilton Jackson1770 Highway 45 Bypass, Jackson, TN 38305

Christina,Thank you so much for your positive feedback. We are so glad you enjoyed your stay with us. We look forward to welcoming you back in the near future!Best Regards, Heather Ross Customer Service Specialist hross@cooperhotels.com Direct 731-410-2036 Main 731-664-6900DoubleTree by Hilton Jackson1770 Highway 45 Bypass, Jackson, TN 38305

Hello there,Thank you so much for your positive feedback! We are so glad you enjoyed your stay with us! We hope to welcome you back in the not too distant future. Best Regards, Heather Ross Customer Service Specialist hross@cooperhotels.com Direct 731-410-2036 Main 731-664-6900DoubleTree by Hilton Jackson1770 Highway 45 Bypass, Jackson, TN 38305

Daniel,Thank you so much for your feedback. I am sorry the fixture was loose during your stay. I would love to know more information about your reservation so I can make sure that the room gets fixed. Thank you so much for the recognition of our front desk clerks! I am so glad to hear that your stay was good otherwise. We hope to welcome you back in the not too distant future. Best Regards, Heather Ross Customer Service Specialist DoubleTree by Hilton Jackson

Tameka,Thank you so much for your positive feedback. We are so glad you enjoyed your stay with us. We hope to welcome you back in the not too distant future. Best Regards, Heather Ross Customer Service Specialist DoubleTree by Hilton Jackson

Tamara,Thank you so much for your positive feedback. We are so glad you enjoyed your stay with us. We hope to welcome you back in the not too distant future.Best Regards, Heather Ross Customer Service Specialist DoubleTree by Hilton Jackson