2/10
We have been extremely disappointed in certain unacceptable conditions that we have encountered at your hotel, during our stay from July 8 to July 14. The complaints are as follows:
1. No Hot Water! During our stay and especially in the morning, the water for showering and shaving, varied from cold to slightly warm.
2. Lack of towels prepositioned in the room and lack of towels, on hand for us to pick up.
3. Lack of prepositioned cups for coffee or stock of coffee.
4. Lack of any prepositioned soaps or lotions for hand cleaning. They have body soap, shampoo, and conditioned dispensers inside the shower, but nothing at the sink area to use there.
5. The bathroom floor and toilet had to be cleaned up, upon arrival.
6. Front desk staff sometimes inaccessible by phone in the evening for questions/amenities.
7. Non-smoking policy in hotel needs to be enforced as it smells like marijuana and cigarette smoke for multiple days.
8. Light in shower starts flashing like a strobe after a few minutes of being switched on.
9. Need to revisit no trash can liner policy as the cans are very sticky and it is not hygienic. We purchased our own liners.
10. Some electrical outlets were not working, especially near coffee pot.
11. Light in corner of room was very dirty.
12. For the prices you charge, you should offer some kind of free breakfast.
The staff has been very helpful in trying to provide what they can, as we have requested it. They had also allowed us to check in early on July 8,
Marvin
Hospedou-se por 6 diárias em jul. de 2025