2/10 - Terrível
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Viagem com família e crianças pequenas
27 de mar. de 2026
Pontos negativos: Serviço e funcionários e comodidades
When I got there to check in I knew it was a $25 extra fee for early check in only 2 hours but I noticed the pool was closed and they said it was not opening back up so I didn't want to stay here for that reason but I asked for the inconvenience of no pool could I have my $25 waived or be compensated for something well the Indian girl working the front desk was polite and said let me ask the manager and of course here comes an African American woman with a attitude telling her what is the problem what she want we ain't doing all that today so of course I can hear very well she explained to her what I requested and I said if I knew the pool was closed I would have booked somewhere else because my son wants to get in a pool smart mouth African American woman says we can't just post that online because anything can happen so I said well if y'all can't do something for the inconvenience I'm not staying here so I had to leave and find us somewhere else to stay and luckily it was so much better it was actually my first choice but I was trying to save money and their pool was opened and the staff was exceptional and the amenities were phenomenal they saved our mother son trip and even gave us extra services once I explained what I just went through at Baymont therefore I will never go back to Baymont or recommend it to anyone poor customer service skills and amenities not up to par being rude not trying to help for the inconvenience of the place you decide to work at is disgusting!!
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Hospedou-se por 1 diária em mar. de 2026
