2/10 - Terrível
Karie
Viagem a dois, Viagem com a família
29 de out. de 2025
Pontos negativos: Limpeza, comodidades e condições e instalações da propriedade
From the moment we walked in, it was a disaster! There were 2 young men working the front desk who did not speak English at all. It took us a half hour to check in do to not being able to communicate. I booked a 'deluxe triple room' which they did not give me, instead it was a very small room with a double bed. Upon entering the room, there were no blankets nor a top sheet on the bed and no towels in the bathroom. I went to use the elevator to go down to the front desk to notify them of this and once the elevator door closed, it went pitch black inside and there was no emergency light that came on. I was so scared I was calling for my husband but the elevator finally started to move and the lights came back on. I asked the one young to get me the blankets/comforter and towels. I dind't notice until after he left but he gave me a comforter from a single bed instead of a double bed. We did not have enough to cover us. There was a massive, thick cob web above the armoire. The bathroom had not been cleaned! The toilet bowl had feces marks in it! The shower had a bar of used soap on the floor, which means it also was not cleaned! The workman ship of the establishment is poor. I could not complain to front desk due to the language barrier, it was late and we needed to be up super early to get to the airport. We were stuck! For the life of me, I don't understand how this hotel has any good ratings. Something seems off about this. The location is also sketchy.
Karie
Hospedou-se por 1 diária em out. de 2025