Concierge / front of house staff had a welcome smile and helpful at all times. Check-in went very smoothly and the porter explained everything in the room. Bedding was exceptional quality, room and bathroom was very clean, plenty of soaps, shampoos and more. Anything you wanted, they obliged, especially iron and bottled water. The room hot tub was welcome after a long day walking! Book the 7th floor room with balcony if you can. Relaxing hotel in a busy street, and I would definitely stay again.