Thank you for sharing your feedback, we're pleased that you enjoyed time with your family, especially on the deck. That said, we apologize for the areas you found in need of some TLC and we shared your feedback with the local manager. They assured us that they will follow-up and we appreciate your feedback as an opportunity to improve. We hope you will allow us the chance to provide you with a truly exceptional vacation experience in the future.

We apologize if you felt the home was not on par with our cleanliness standards and for any issues you encountered during your stay. We are committed to providing exceptional customer service, and we will follow up with the appropriate parties to ensure our service standards are fully met. We also appreciate our guests' preferences as a means to improve and we have forwarded your comments along to our property management to consider and rectify the issues. We truly hope to have the opportunity to impress you in the future.

Thank you, Kevin, for your feedback! Please know that your feedback is essential, and we have passed your comments along to our local manager, who will work with the homeowner to make any updates. We truly hope to have the opportunity to impress you in the future.

We loved hearing of your visit to our home, Holly. Thank you so much for your review. We are delighted that our home's location worked so well for your stay. We appreciate your feedback about the mattress and will review it further with the local staff. We hope to host you again very soon.

Hi Elizabeth, We appreciate you submitting your feedback! We apologize about the inconvenience of the cleaning crew still working upon your arrival and that you did not find the home fitting for you due to lack of AC. We attempt to be as transparent with our listings as possible and provide accurate and current photos, amenities lists, and descriptions so that guests may make an informed choice about what they are paying for and make the right decision for their needs. Thanks for staying with Vacasa and we hope for another opportunity to impress you with a much more enjoyable stay!

We are glad you enjoyed 72 East Branch overall. Thank you for the feedback on the kitchen. We will make sure to have a discussion with our cleaners. We hope to see you rent with Pinkham Vacation Rentals again in the future.

Great to hear you enjoyed 72 East Branch Chalet. It's a lovely small cabin for a family getaway. We hope you will rent with Pinkham Vacation Rentals again.

Hello Ang, 72 East Branch is an older more rustic home tucked in the woods and not always a best fit for everyone. We strive our best to clean the properties for our guest arrivals, we apologize that it did not meet those standards upon your arrival. Pinkham Vacation Rentals does not own the property, any updates to the property are done by the owner. However, we will pass along your suggestion for updates to the owner of the property. We hope you will consider renting from Pinkham Vacation Rentals again in the future, we would love to work with you to find a property to best fit you and make your stay the best.

Thank for you booking with PVR and for staying at our cozy home, 72 East Branch Chalet. We are glad everything you needed was provided and that you had a wonderful stay!

Thank you for staying at Pinkham Vacation Rentals and thank you for the feedback. We do make a thorough inspection of our properties before every guest arrival. We did not see a stain when we did our inspection, but if you stay with us in the future and you notice something like this please take a picture and let us know so something like this doesn't happen again. We are glad to hear your experience overall was great and we would love to have you back.

Thanks so much for staying with us. We are really happy to hear that you had a nice time in the mountains and that the house was clean and comfy for you. We hope to see you back for a fall getaway or a winter ski trip!

Thanks so much for staying with Pinkham Vacation Rentals. We are so happy to hear that you loved your stay at this awesome vintage ski chalet next to the Maple Glade conservation land. If you're a back country skiier, snowshoer or mountain biker, this is a perfect spot becuase you can walk to the trails. We hope you will come back again this winter and check it out!

We are thrilled you enjoyed your time spent in the beautiful White Mountains with Pinkham Vacation Rentals at 72 East Branch Chalet! We are so glad PVR was responsive and able to be there for you with any questions that arose and that you found the home to be a perfect fit for your stay. We hope to welcome you back to Mount Washington Valley for years to come!

Thank you so much for staying with us and letting us know how wonderful your visit was! We're glad you found the home to be so cozy! Please visit again!

As the history of positive reviews indicates, this home is one of our guests’ favorites due to its charm, location near conservation land, access to biking and skiing trails, and the consistent level of quality service we deliver. It’s a great place to enjoy a relaxing time in the Valley, and we wish your experience had been up to par. We are happy you were pleased with the cabin itself and that you found it to be clean and comfortable. Your review comes as a surprise since you mentioned how pleased you were with our service! We are very sorry about the unfortunate occurrences which put a damper on your good time. We’ve looked into each of these issues and hopefully we can provide some clarity. By default, our housekeepers provide linens for guest stays, and they missed our note indicating that you did not want them; we apologize. When you notified us of the oversight, we assured you that you wouldn’t be charged for them and asked if you minded placing the small stacks of linens in the closet to avoid disrupting your getaway. We’re sorry that your trip got off on the wrong foot. When you notified us of the showerhead, we reached out immediately to our handyman and had the entire unit replaced within the hour. The guest before you had over-tightened the assembly. Thank you for informing us of the issue so that we could quickly fix it; that level of service is what we strive to deliver. We were sorry to learn from reading your review that construction disrupted your visit. Had we been made aware of the issue we would have worked with you to find a solution. A nearby home is under construction, and we're sorry to hear it impacted your visit. Regarding the cleaning fee, we wish we knew you had concerns about it before you departed, as we could have further clarified expectations and put you at ease about it. Our expectation is simply that the home be left in a reasonably clean condition, as it is a private home owned by someone who loves it. We want to ensure that it’s being well-cared for by guests. As you mention in your review, the home is kept very clean; the cleaning fee covers the housekeepers coming in to do a heavy-duty cleaning of the home between every guest stay to ensure that the high standards of our guests are met. Overall, Jessica, we wish you reached out about your larger issues and gave us the opportunity to address them. We hope you’ll give us the chance to show you what a typical stay is like in the future!

Thank you so much for choosing to stay with Pinkham Vacation Rentals! We are thrilled you enjoyed a lovely stay at 72 East Branch with the trails, cozying up by the wood stove and the off the beaten path but so close to it all location! We hope you will let PVR bring you back to paradise for years to come!

We are so glad you enjoyed your recent stay with Pinkham Vacation Rentals and that you loved 72 East Branch as much as we do! We cannot wait for you both to come back to beautiful Mount Washington Valley with PVR!

We are thrilled you had such a nice time at 72 East Branch recently with Pinkham Vacation Rentals! We're so happy the picture accurately portrayed this home and you knew exactly what to expect upon arrival. We are so glad you were happy with your home's location and all the attractions you had access to! We are pleased you were able to come and relax in a quiet, peaceful location and we hope you will choose PVR to bring you back to our beautiful area again!

We're thrilled you had a nice time here in beautiful Mount Washington Valley at 72 East Branch with Pinkham Vacation Rentals! We're glad you found the property to be great, you enjoyed the location and amenities and that it was a perfect size for your group. We hope you will choose PVR for years to come to bring you back to the valley!

Thank you so much for staying at a Pinkham Vacation Rental! We are so glad you had a nice time, and we hope you will come back again soon!

We're thrilled you had a nice time with Pinkham Vacation Rentals! We're so happy you were able to relax and enjoy the fresh, mountain air! We hope you will choose PVR to bring you back to beautiful Mount Washington Valley!

Debbie, we're thrilled to hear you enjoyed your time spent in Mount Washington Valley at 72 East Branch! We're so glad you loved your rental home and found it to be the perfect size and location for you and your guest as well as wonderfully stocked with all you needed throughout your stay! We hope you will come back to visit again soon and choose Pinkham Vacation Rentals to get you here!

It's so great to hear you enjoyed your stay and found it to be well located for summer fun! Thanks for sharing these tips for future guests. Have a wonderful summer and please visit again!

It's great to hear you had such a nice stay and found the home to be such a great fit for your group! We're happy to hear the dog had a nice time as well. The kitchen and appliances are quite nice, we agree! Bug spray is a great suggestion for the Spring. Please visit again!

We're thrilled that you enjoyed your stay at our lovely East Branch cabin! Very happy to hear the location worked out well for you, tucked just far enough out of the way. We too love the sound of the water, very soothing. So happy you stayed with us and and found your accommodations to be desirable. Thank you for booking with Pinkham Vacation Rentals!

We're so happy to hear you had a nice stay. I really love that property and the location is PERFECT-close enough to the village but also just far enough out of the way. Thank you for choosing Pinkham Vacation Rentals and we hope to assist in your future getaways!

Thanks very much for staying with us, and thanks for the great review! We are glad that you enjoyed the chalet, and the area. And yes, the Maple Glades next door, which are maintained by the Granite Backcountry Alliance, are AWESOME! We hope to see you again!

Thanks for your great review! We are so happy to hear that you had a nice time and enjoyed the chalet. The back country ski trails next door are new this year, and they are awesome! And we agree-Tuckerman's Tavern down the road is a great place for a beer and a meal. (The Outta Bounds sandwich is the best.) We hope to see you again in the future. The deck at this house is lovely in summer.

It's great to hear you enjoyed the home and location of the property! It's nice having the hiking trails close by and the woodstove really is nice! Have a great winter and please visit again!

It's great to hear the house was such an enjoyable place for your stay! Have a wonderful winter and please visit again someday!