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Avaliações de Altstadthotel Weisses Kreuz

4 out of 5
Altstadthotel Weisses Kreuz
Herzog-Friedrich-Str. 31, Innsbruck, Tirol

Avaliações

9,6

Extraordinária

Nota 10 - Excelente. 143 de 175 avaliações" "
Nota 8 - Boa. 26 de 175 avaliações" "
Nota 6 - Ok. 3 de 175 avaliações" "
Nota 4 - Insatisfatória. 2 de 175 avaliações" "
Nota 2 - Terrível. 1 de 175 avaliações" "

10/10

Limpeza

9,8/10

Serviço e funcionários

9,2/10

Comodidades

9,8/10

Condições e instalações da propriedade

9,6/10

Cuidado com o meio ambiente

Avaliações

10/10 - Excelente

William boerges p j

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Quarto grande , limpo , bonito e confortável . Localização perfeita , da pra fazer tudo a pé . Hotel não possui Restaurante para Jantar mas tem vários em volta . Preço muito justo pro que oferece .
Hospedou-se por 1 diária em dez.. de 2023
Resposta de Lea em 22 de dez. de 2023
Muchas gracias por su excelente crítica. Nos complace haber satisfecho el gusto de nuestros huéspedes con nuestro concepto de mobiliario y diseño. Gracias también por las amables palabras sobre el personal, que estaré encantado de transmitirles. Estaremos encantados de recibirle de nuevo en un futuro próximo. Un saludo desde Innsbruck, el equipo del Altstadthotel Weisses Kreuz

10/10 - Excelente

Cynthia

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Tornou nossa estadia mais do que perfeita!
Hotel realmente especial! A localização perfeita no centro histórico! Equipe muito atenciosa! Ingredientes do café da manhã de produtores locais, variedades de frutas, pães, queijos e muito mais. A atenção do pessoal, os cuidados em atender, e o requinte impressionam. Com certeza, pelo hotel e toda equipe, Innsbruck ficará em nossos corações !
Hospedou-se por 2 diárias em dez. de 2022
Resposta de Lisa em 27 de dez. de 2022
Antes de mais, muito obrigada pela sua generosa avaliação, ficámos muito contentes ouvir que teve uma otíma estádia aqui no nosso hotel ! É a nossa alegria saber que os nossos hospedes apreciam não só a nossa ótima localização e o nosso design extravagante, mas que também valorizam a nossa rica oferta do café da manhã e da atenção do nosso pessoal.Desejamos-lhe uma boa continução da sua viagem e um excelente começo de 2023! Melhores cumprimentos, Lisa e a equipa do Weisses Kreuz

8/10 - Boa

justine

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Idéal pour visiter la ville Le décor et les chambres sont très bien aménagées
Hospedou-se por 1 diária em mai. de 2024
Resposta de Tobias - Altstadthotel Weisses Kreuz em 13 de mai. de 2024
Thank you very much for your positive review! We are delighted to hear that you enjoyed your stay at the Altstadthotel Weisses Kreuz in Innsbruck. It is our aim to provide our guests with an unforgettable stay and it is fantastic to hear that you were satisfied with our tasteful decor and central location. Your praise is a great motivation for our team to continue to provide first class service. We hope to welcome you back soon Kind regards, Tobias and the team at the Altstadthotel Weisses Kreuz.

10/10 - Excelente

Laurie

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 1 diária em mai. de 2024
Resposta de Tobias - Altstadthotel Weisses Kreuz em 13 de mai. de 2024
Thank you for your great rating! We are looking forward to seeing you again! Best regards from Innsbruck, Tobias and the team of the Altstadthotel Weisses Kreuz

10/10 - Excelente

Katarzyna

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
First and foremost I want to talk about the staff of this hotel… they are super friendly, professional and sincere. This also includes the bar upstairs… great barman and waiters in the evening. Hotel it self is located in a central area with easy walking access to restaurants coffee sightseeing and hiking. Place is super clean, and the rooms are interesting but it’s in a historic building so you have to take it for what it is. I would recommend booking a place with balcony for some outdoor space. However, again I want to underline the cleanliness
Hospedou-se por 3 diárias em mai. de 2024
Resposta de The team of the Altstadthotel Weisses Kreuz em 9 de mai. de 2024
Thank you very much for your great rating and comment! Great to hear that our guests appreciate not only our special location, but also our design! Your praise is a great motivation for our team to continue to provide first class service. Of course, I am happy to pass on the compliments to our hotel and bar staff. We are looking forward to seeing you again! Best regards from Innsbruck, Ylenia and the team of the Altstadthotel Weisses Kreuz

8/10 - Boa

Alice

Pontos positivos: Limpeza e condições e instalações da propriedade
Pontos negativos: Serviço e funcionários
Hospedou-se por 4 diárias em abr. de 2024
Resposta de The team of the Altstadthotel Weisses Kreuz em 9 de mai. de 2024
Thank you for your feedback. We hope to welcome you back soon Kind regards, Ylenia and the team at the Altstadthotel Weisses Kreuz.

10/10 - Excelente

Susanna

Pontos positivos: Limpeza, serviço e funcionários e comodidades
Davvero una bellissima struttura !!!! Nulla da dire in piu
Hospedou-se por 1 diária em abr. de 2024
Resposta de Altstadthotel Weisses Kreuz em 28 de abr. de 2024
Grazie per le belle parole! Ci fa davvero piacere si sia trovato bene nella nostra Casa. Speriamo di rivederci presto. I migliori saluti da Innsbruck, Ylenia e il team dell'Altstadthotel Weisses Kreuz

10/10 - Excelente

Adrian

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Welcome Drink fanden wir sehr cool!
Hospedou-se por 1 diária em abr. de 2024
Resposta de Tobias - Altstadthotel Weisses Kreuz em 18 de abr. de 2024
Vielen Dank, dass Sie sich die Zeit genommen haben uns ein Feedback zu geben. Es freut uns sehr zu hören, dass wir Sie mit unserem Service begeistern konnten. Wir würden uns sehr freuen, Sie wieder bei uns in Innsbruck begrüßen zu dürfen. Liebe Grüße, Tobias und das gesamte Team des Altstadthotels Weisses Kreuz

10/10 - Excelente

Shobhana, New York

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Great
Hospedou-se por 1 diária em mar. de 2024
Resposta de Altstadthotel Weisses Kreuz em 18 de mar. de 2024
How glad we are to receive such kind words from you, thank you soo much! We always try our best to contribute in giving our guests here the best experience possible, we are very pleased to hear that our guests do recognize and appreciate our efforts! We definitely hope to see you again in the near future, meanwhile all the best from Innsbruck! Kind regards, Jakob and the Weisses Kreuz team

10/10 - Excelente

Stefan

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Beautifull Hotel in the middle of the walking street. The rooms are modern and cozy. The staff are very nice and helpfull and the bar has excellent drinks. Also the breakfast was fantastic. Thank you
Hospedou-se por 2 diárias em mar. de 2024
Resposta de The team of the Altstadthotel Weisses Kreuz em 6 de mar. de 2024
Thank you very much for your great review. We are glad that you liked the transformation of the hotel so much. We are particularly proud of our breakfast. It's nice to read that you also appreciated our focus on regionality and quality. Of course, I am happy to pass on the compliments to our staff. We hope to welcome you again soon in Innsbruck. Kind regards from Innsbruck

10/10 - Excelente

Gerry van

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Mooie, schone kamers en badkamers. Erg vriendelijk personeel en het ontbijt was top!
Hospedou-se por 2 diárias em mar. de 2024
Resposta de The team of the Altstadthotel Weisses Kreuz em 6 de mar. de 2024
Thank you for your great rating and comment! Great to hear that our guests appreciate not only our special location, but also our design, our product selection with an emphasis on regionality, and the efforts of our staff! We are looking forward to seeing you again! Best regards from Innsbruck

10/10 - Excelente

Mary

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Fabulous property and amenities. the staff was superb
Hospedou-se por 3 diárias em fev. de 2024
Resposta de Rezeption em 23 de fev. de 2024
How glad we are to receive such kind words from you, thank you soo much! We always try our best to contribute in giving our guests here the best experience possible, we are very pleased to hear that our guests do recognize and appreciate our efforts! We definitely hope to see you again in the near future, meanwhile all the best from Innsbruck! Kind regards, Linda and the Weisses Kreuz team

10/10 - Excelente

Karin

Hospedou-se por 1 diária em fev. de 2024
Resposta de Rezeption em 23 de fev. de 2024
How glad we are to receive such kind words from you, thank you soo much! We always try our best to contribute in giving our guests here the best experience possible, we are very pleased to hear that our guests do recognize and appreciate our efforts! We definitely hope to see you again in the near future, meanwhile all the best from Innsbruck! Kind regards, Linda and the Weisses Kreuz team

8/10 - Boa

Ryan

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
This is a lovely hotel in the middle of the old town area. The room was large and nicely refurbished, and there is a nice bar in the reception area. There was a bit of yelling outside throughout the night but you expect that staying in a busy area. I have removed a star because there was no one available when we checked out. When we went to reception at 10am there were only bar staff around, who said they could not process our checkout. We were told someone would come soon, however half an hour later there was still no one around. By this point there were 4 other groups also waiting. We ended up just leaving our room key behind as we would have missed our flight if we stayed any longer. I can only assume the only reception staff member called in sick, as 10am would be the peak time for people checking out.
Hospedou-se por 2 diárias em jan. de 2024
Resposta de Altstadthotel Weisses Kreuz em 17 de fev. de 2024
Dear Mr. Ryan, We are glad that you liked the transformation of the hotel so much. We are sorry for the inconvenience at the reception - normally someone is it there 24/7. We are looking forward to seeing you again! Best regards from Innsbruck, Linda and the team of the Altstadthotel Weisses Kreuz

10/10 - Excelente

David

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
The perfect place to stay in Innsbruck
Beautiful hotel with friendly staff, great breakfast and a fantastic location.
Hospedou-se por 2 diárias em jan. de 2024
Resposta de Lea em 22 de jan. de 2024
Thank you for your great rating and comment! Great to hear that our guests appreciate not only our special location, but also our design, our product selection with an emphasis on regionality, and the efforts of our staff! We are looking forward to seeing you again! Best regards from Innsbruck, Linda and the team of the Altstadthotel Weisses Kreuz

10/10 - Excelente

John

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
A fantastic hotel, friendly staff, very clean and a perfect location. It was really nicely decorated inside and our room was very stylish. Could ask for a better hotel and we loved every minute.
Hospedou-se por 4 diárias em jan. de 2024
Resposta de Altstadthotel Weisses Kreuz em 13 de jan. de 2024
Thank you very much for your great review. We are glad that you liked the transformation of the hotel so much. Of course, I am happy to pass on the compliments to our staff. We hope to welcome you again soon in Innsbruck. Kind regards, Lea and the team of the Altstadthotel Weisses Kreuz

10/10 - Excelente

Jessica

Hospedou-se por 1 diária em jan. de 2024
Resposta de Altstadthotel Weisses Kreuz em 9 de jan. de 2024
Thank you for your excellet feed back Hope to see you again soon!

10/10 - Excelente

David

Pontos positivos: Limpeza, condições e instalações da propriedade e conforto do quarto
Great location, warm atmosphere and common areas were very nice. The room was spacious and very nicely decorated.
Hospedou-se por 2 diárias em jan. de 2024
Resposta de Lea em 9 de jan. de 2024
Thank you for your great rating and comment! Great to hear that our guests appreciate not only our special location, but also our design, our product selection with an emphasis on regionality, and the efforts of our staff! We are looking forward to seeing you again! Best regards from Innsbruck, Lea and the team of the Altstadthotel Weisses Kreuz

10/10 - Excelente

ryan

Viagem com família e crianças pequenas
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
This is a great hotel in the heart on Innsbruck. You cant go wrong
Hospedou-se por 4 diárias em dez. de 2023
Resposta de Lea em 31 de dez. de 2023
Thank you for your great rating and comment! Great to hear that our guests appreciate not only our special location, but also our design, our product selection with an emphasis on regionality, and the efforts of our staff! We are looking forward to seeing you again! Best regards from Innsbruck, Lea and the team of the Altstadthotel Weisses Kreuz

10/10 - Excelente

Brett

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Perfect location in downtown Innsbruck. You couldn't ask for more. Love it there!
Hospedou-se por 1 diária em dez.. de 2023
Resposta de Ylenia em 20 de dez. de 2023
How glad we are to receive such kind words from you, thank you soo much! We always try our best to contribute in giving our guests here the best experience possible, we are very pleased to hear that our guests do recognize and appreciate our efforts! We definitely hope to see you again in the near future, meanwhile all the best from Innsbruck! Kind regards, Ylenia and the Weisses Kreuz team

10/10 - Excelente

Victoria

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Great location, amazing staff, highly recommend
Hospedou-se por 1 diária em dez.. de 2023
Resposta de Lea em 17 de dez. de 2023
Thank you for your great rating and comment! Great to hear that our guests appreciate not only our special location, but also our design, our product selection with an emphasis on regionality, and the efforts of our staff! We are looking forward to seeing you again! Best regards from Innsbruck, Linda and the team of the Altstadthotel Weisses KreuzThank you very much for your great review. We are glad that you liked the transformation of the hotel so much. We are particularly proud of our breakfast. It's nice to read that you also appreciated our focus on regionality and quality. Of course, I am happy to pass on the compliments to our staff. We hope to welcome you again soon in Innsbruck. Kind regards, Linda and the team of the Altstadthotel Weisses Kreuz

8/10 - Boa

Jennifer

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 3 diárias em nov.. de 2023
Resposta de Rezeption em 5 de dez. de 2023
How glad we are to receive such kind words from you, thank you soo much! We always try our best to contribute in giving our guests here the best experience possible, we are very pleased to hear that our guests do recognize and appreciate our efforts! We definitely hope to see you again in the near future, meanwhile all the best from Innsbruck! Kind regards, Linda and the Weisses Kreuz team

10/10 - Excelente

David

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 2 diárias em nov.. de 2023
Resposta de Rezeption em 20 de nov. de 2023
Vielen Dank, dass Sie sich die Zeit genommen haben uns ein Feedback zu geben. Es freut uns sehr zu hören, dass wir Sie mit unserem Service begeistern konnten. Wir würden uns sehr freuen Sie wieder bei uns in Innsbruck begrüßen zu dürfen. Liebe Grüße, Linda und das gesamte Team des Altstadthotels Weisses Kreuz

8/10 - Boa

Mark

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Nice property. Weird that the glass shower is in the bedroom. Only issue with VIP; they had a room to uograde to and didn’t want to do it. The second I said we are VIP after confirming there was a room available, she got manager who says she didn’t have anything. Also, they can choose apparently not to give you the VIP 18 euros per day and instead give you a substandard small plate of fruit and 4 chocolates. Would have preferred to put this towards the 25 euro breakfast.
Resposta de Rezeption em 16 de nov. de 2023
Thank you for your review. We are sorry that your stay with us didn't meet your expectations. Since you have already booked the highest room category an upgrade would have only been possible to be done to a suite, which was not mandatory also with VIP access. The 17 Euros per stay, not per day, were given in form of fresh fruit, fine pralines, softdrinks as well as a welcome drink upon your arrival. This even excels the 17 Euros. Kind regards,Linda

10/10 - Excelente

Pedro

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Visita a Innsbruck
Muy buena recepción por el personal. La habitación en excelente estado y el hotel en inmejorable ubicación.
Hospedou-se por 1 diária em out. de 2023
Resposta de Rezeption em 13 de nov. de 2023
Muchas gracias por su excelente crítica. Nos complace haber satisfecho el gusto de nuestros huéspedes con nuestro concepto de mobiliario y diseño. Gracias también por las amables palabras sobre el personal, que estaré encantado de transmitirles. Estaremos encantados de recibirle de nuevo en un futuro próximo. Un saludo desde Innsbruck, el equipo del Altstadthotel Weisses Kreuz

10/10 - Excelente

jonathan

Viagem em grupo
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Linda was awesome
Hospedou-se por 1 diária em nov. de 2023
Resposta de Altstadthotel Weisses Kreuz em 12 de nov. de 2023
Thank you for your great rating and comment! Great to hear that our guests appreciate not only our special location, but also our design, our product selection with an emphasis on regionality, and the efforts of our staff! We are looking forward to seeing you again! Best regards from Innsbruck, Linda and the team of the Altstadthotel Weisses Kreuz

10/10 - Excelente

Jimmy

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 1 diária em nov. de 2023
Resposta de Altstadthotel Weisses Kreuz em 12 de nov. de 2023
Thank you for your great rating and comment! Great to hear that our guests appreciate not only our special location, but also our design, our product selection with an emphasis on regionality, and the efforts of our staff! We are looking forward to seeing you again! Best regards from the Altstadthotel Weisses Kreuz Team

10/10 - Excelente

Viajante verificado

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Fantastiskt hotell i Gamla stan. Cool bar och väldigt fin frukost
Hospedou-se por 1 diária em nov. de 2023
Resposta de Rezeption em 11 de nov. de 2023
How glad we are to receive such kind words from you, thank you soo much! We always try our best to contribute in giving our guests here the best experience possible, we are very pleased to hear that our guests do recognize and appreciate our efforts! We definitely hope to see you again in the near future, meanwhile all the best from Innsbruck! Kind regards, Linda and the Weisses Kreuz team

10/10 - Excelente

Kent

Hospedou-se por 1 diária em nov. de 2023
Resposta de Altstadthotel Weisses Kreuz em 10 de nov. de 2023
How glad we are to receive such kind words from you, thank you soo much! We always try our best to contribute in giving our guests here the best experience possible, we are very pleased to hear that our guests do recognize and appreciate our efforts! We definitely hope to see you again in the near future, meanwhile all the best from Innsbruck! Kind regards, Linda and the Weisses Kreuz team

10/10 - Excelente

Patrick

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Bereits bei der Ankunft wussten wir, wieso dieses Hotel so ausgezeichnet bewertet ist. Einzigartiger Charme, vom Personal bis zu den Zimmern. Das hotel ist frisch renoviert wobei es die Besitzer geschafft haben den alten Charakter des Hauses mit einem einzigartigen modernen Stil zu kombinieren. Das Frühstück wird zurecht mehrfach als das beste Frühstück der Stadt bezeichnet. Hier schaut der Hotelchef noch höchstpersönlich am Tisch vorbei und erkundigt sich über das Wohlbefinden, bevor wieder frisch geschnittener Schinken und Speck zu den kandierten Birnen und Pflaumen gereicht wird…einzigartig. Bei unserer nächsten Reise nach Innsbruck wird die Suche bereits beim Weißen Kreuz beendet sein, gern immer wieder!
Resposta de Rezeption em 7 de nov. de 2023
Wir danken für Ihre tolle Bewertung und Ihr Kommentar! Schön zu hören, dass unsere Gäste nicht nur unsere besondere Lage, sondern auch unser Design, unsere Produktauswahl mit Schwerpunkt auf Regionalität und das Bemühen unserer Mitarbeiter:innen schätzen! Wir freuen uns auf ein Wiedersehen! Beste Grüße aus Innsbruck, Linda und das Team des Altstadthotels Weisses Kreuz

10/10 - Excelente

Ben

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Best location and great staff
Awesome in all aspects
Hospedou-se por 1 diária em out. de 2023
Resposta de Rezeption em 1 de nov. de 2023
How glad we are to receive such kind words from you, thank you soo much! We always try our best to contribute in giving our guests here the best experience possible, we are very pleased to hear that our guests do recognize and appreciate our efforts! We definitely hope to see you again in the near future, meanwhile all the best from Innsbruck! Kind regards, Linda and the Weisses Kreuz team

10/10 - Excelente

Uc

Hospedou-se por 1 diária em out. de 2023
Resposta de Altstadthotel Weisses Kreuz em 28 de out. de 2023
Vielen Dank, dass Sie sich die Zeit genommen haben uns ein Feedback zu geben. Es freut uns sehr zu hören, dass wir Sie mit unserem Service begeistern konnten. Wir würden uns sehr freuen Sie wieder bei uns in Innsbruck begrüßen zu dürfen. Liebe Grüße, Linda und das gesamte Team des Altstadthotels Weisses Kreuz

8/10 - Boa

Simon

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Sehr ringhörig, die Lüftung im Badezimmer erinnert an eine Flugzeugturbine :-) teilweise gewöhnungsbedürftige Düfte in den Hotelgängen (Duftkerzen o.Ä.), sonst war im Hotel jedoch alles wie beschrieben und geschmackvoll eingerichtet.
Resposta de Rezeption em 25 de out. de 2023
Vielen Dank für Ihr Bewertung. Es freut uns sehr zu hören, dass Ihnen das Interieur so gefallen hat. Ja so ein altes Gebäude birgt durchaus seine Tücken. Der Raumduft wurde extra für unser Hotel entwickelt, dass es nicht jeden Geschmack treffen kann ist natürlich klar. Wir freuen uns Sie wieder bei uns in Innsbruck begrüßen zu dürfen. Liebe Grüße,Linda und das Team des Altstadthotels Weisses Kreuz

10/10 - Excelente

Dr Linda

Hospedou-se por 1 diária em out. de 2023
Resposta de Rezeption em 25 de out. de 2023
How glad we are to receive such kind words from you, thank you soo much! We always try our best to contribute in giving our guests here the best experience possible, we are very pleased to hear that our guests do recognize and appreciate our efforts! We definitely hope to see you again in the near future, meanwhile all the best from Innsbruck! Kind regards, Linda and the Weisses Kreuz team

8/10 - Boa

Julian

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
We spent a very pleasant couple of days at this property and the welcoming glass of wine was well received. The facilities were good and the only thing that stopped 5* across the board was the fact that the plug in the washbasin would not close (could have been something I missed) and there was no information on how to adjust the climate controls. This did not however affect our very pleasant stay. We look forward to another opportunity during an Xmas market period
Hospedou-se por 2 diárias em out. de 2023
Resposta de Altstadthotel Weisses Kreuz em 20 de out. de 2023
How glad we are to receive such kind words from you, thank you soo much! We always try our best to contribute in giving our guests here the best experience possible, we are very pleased to hear that our guests do recognize and appreciate our efforts! We definitely hope to see you again in the near future, meanwhile all the best from Innsbruck! Kind regards, Linda and the Weisses Kreuz team

10/10 - Excelente

Neil

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Exceeded our already high expectations
We were very pleasantly surprised. We expected it to be good based on the reviews but it exceeded expectations. The location in the old town was perfect, the staff were incredibly friendly and helpful, and the breakfast was amazing. Our biggest mistake was not including breakfast in the booking - it's defintely worth it
Hospedou-se por 2 diárias em out. de 2023
Resposta de Altstadthotel Weisses Kreuz em 19 de out. de 2023
Thank you for your great rating and comment! Great to hear that our guests appreciate not only our special location, but also our design, our product selection with an emphasis on regionality, and the efforts of our staff! We are looking forward to seeing you again! Best regards from Innsbruck, Linda and the team of the Altstadthotel Weisses Kreuz

10/10 - Excelente

gregg

Viagem com a família
Pontos positivos: Conforto do quarto
Super helpful staff, charming spot, great cocktails/bartending, best breakfast
Hospedou-se por 1 diária em out. de 2023
Resposta de Altstadthotel Weisses Kreuz em 17 de out. de 2023
How glad we are to receive such kind words from you, thank you soo much! We always try our best to contribute in giving our guests here the best experience possible, we are very pleased to hear that our guests do recognize and appreciate our efforts! We definitely hope to see you again in the near future, meanwhile all the best from Innsbruck! Kind regards, Ylenia and the Weisses Kreuz team

10/10 - Excelente

Jessica

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 4 diárias em out. de 2023
Resposta de Rezeption em 17 de out. de 2023
Thank you very much for your great review. We are happy you enjoyed your stay with us. Kind regards,Linda and the team of Altstadthotel Weisses Kreuz

10/10 - Excelente

James

Viagem a dois
Pontos positivos: Serviço e funcionários e condições e instalações da propriedade
Location accessible au coeur de la ville. Très sécuritaire. Très grande chambre. Personnel accueillant et attentif. Déjeuner varié avec produits locaux. Lieu propre. Chambre côtée (rue centrale) peut être un peu bruyante le soir. Bon choix d'hôtel.
Hospedou-se por 1 diária em set. de 2023
Resposta de Altstadthotel Weisses Kreuz em 9 de out. de 2023
How glad we are to receive such kind words from you, thank you soo much! We always try our best to contribute in giving our guests here the best experience possible, we are very pleased to hear that our guests do recognize and appreciate our efforts! We definitely hope to see you again in the near future, meanwhile all the best from Innsbruck! Kind regards, the Weisses Kreuz team

10/10 - Excelente

Michael

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Michael Neuert
Super schön das Hotel, sehr freundlich das Personal wunderschöne Stadt.
Hospedou-se por 1 diária em out. de 2023
Resposta de Altstadthotel Weisses Kreuz em 9 de out. de 2023
Vielen Dank, dass Sie sich die Zeit genommen haben uns ein Feedback zu geben. Es freut uns sehr zu hören, dass wir Sie mit unserem Service begeistern konnten. Wir würden uns sehr freuen Sie wieder bei uns in Innsbruck begrüßen zu dürfen. Liebe Grüße, Ylenia und das gesamte Team des Altstadthotels Weisses Kreuz

10/10 - Excelente

David

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Fantastisches Frühstücksbuffet! Sehr empfehlenswertes Hotel, zentral in der Altstadt, modern, gastfreundlich.
Hospedou-se por 3 diárias em out. de 2023
Resposta de Altstadthotel Weisses Kreuz em 7 de out. de 2023
Vielen Dank, dass Sie sich Zeit für so eine tolle Bewertung genommen haben. Wir freuen uns sehr, dass wir Sie mit dem Design, der Lage, unserem reichhaltigem und regionalem Frühstücksbuffet, aber auch unserer Gastfreundschaft begeistern konnten. Auf ein baldiges Wiedersehen freuen wir uns.

8/10 - Boa

Roberto

Hospedou-se por 1 diária em set. de 2023
Resposta de Linda em 13 de out. de 2023
Dear Roberto, Thank you for your feedback. We are happy that you enjoyed your stay with us!

10/10 - Excelente

Lori

Pontos positivos: Serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Everything was awesome. Would highly recommend.
Hospedou-se por 2 diárias em set. de 2023
Resposta de Rezeption em 29 de set. de 2023
How glad we are to receive such kind words from you, thank you soo much! We always try our best to contribute in giving our guests here the best experience possible, we are very pleased to hear that our guests do recognize and appreciate our efforts! We definitely hope to see you again in the near future, meanwhile all the best from Innsbruck! Kind regards, Linda and the Weisses Kreuz team

10/10 - Excelente

Yan

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
What a lovely hotel! The entrance of this hote is very unassuming but once inside its amazing! The rooms are well thought out, detailed, decorated with a taste that exudes calmness. The breakfast was amazing with so many choices, the dining room very comfortable and decorated in the same tasteful style. We had a lovely lady by the name of Viviana look after us. She was just so wonderful, helpful and kind. She had time for us, nothing was a problem. Viviana is a real Diamond! We also had the opportunity of meeting the owner of the hotel. She was a lovely person. After meeting her you understand why the hotel is what it it is, that its staff are all super helpful and everything runs like clockwork. Everything comes from the top. In my opinion this is THE hotel to stay in Innsbruck if you value the "personal touch" like we do. Highly recommended and we will be back again, for sure!!😀
Hospedou-se por 2 diárias em set. de 2023
Resposta de Rezeption em 29 de set. de 2023
Thank you very much for your great review. We are glad that you liked the transformation of the hotel so much. We are particularly proud of our breakfast. It's nice to read that you also appreciated our focus on regionality and quality. Of course, I am happy to pass on the compliments to our staff, especially Viviana. We hope to welcome you again soon in Innsbruck. Kind regards, Linda and the team of the Altstadthotel Weisses Kreuz

8/10 - Boa

Kevin

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Excellent Stay in the Heart of Innsbruck
We loved this hotel as it was in the heart of the old city. Everything was immaculate, and our attic room was SO cozy. We loved it. We were only there for one night, but it was very comfortable. The washroom was spotless. We would definitely recommend this hotel.
Hospedou-se por 1 diária em set. de 2023
Resposta de Ylenia em 29 de set. de 2023
How glad we are to receive such kind words from you, thank you soo much! We always try our best to contribute in giving our guests here the best experience possible, we are very pleased to hear that our guests do recognize and appreciate our efforts! We definitely hope to see you again in the near future, meanwhile all the best from Innsbruck! Kind regards, Ylenia and the Weisses Kreuz team

10/10 - Excelente

Uwe

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Das Hotel liegt direkt in der Fußgängerzone neben dem „Goldenen Dachl“ und ist ein guter Ausgangspunkt um alle Sehenswürdigkeiten per Fuß zu erreichen. Parken kann man ca. 5 Min. weg im Altstadtparkhaus. Wir hatten die „Mozart Suite „ mit Billardtisch. Zimmer war top sauber und interessant gestaltet, so wie das ganze Hotel eigentlich. Frühstück war klasse und Chefin sowie die Angestellten sehr freundlich und zuvorkommend. Also das Hotel ist absolut zu empfehlen und ist mal was anderes. Toll und macht weiter so.
Hospedou-se por 1 diária em set. de 2023
Resposta de Altstadthotel Weisses Kreuz em 23 de set. de 2023
Wir danken für Ihre tolle Bewertung und Ihr Kommentar! Schön zu hören, dass unsere Gäste nicht nur unsere besondere Lage, sondern auch unser Design, unsere Produktauswahl mit Schwerpunkt auf Regionalität und das Bemühen unserer Mitarbeiter:innen schätzen! Wir freuen uns auf ein Wiedersehen! Beste Grüße aus Innsbruck, Linda und das Team des Altstadthotels Weisses Kreuz

6/10 - Ok

John

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Nice room poor value
A lovely room in an excellent location. For the cost of the room I was disappointed in the air conditioning which was totally ineffective on a 35 deg day and the night. Shower and vanity was in the room which was odd as well. Fancy appointments don’t really make up for no sleep when it was so hot. Considering it was the most expensive hotel with the worst air con and smallest room and no breakfast (25 euro each) I think there would be better value rooms.
Hospedou-se por 1 diária em ago. de 2023
Resposta de Altstadthotel Weisses Kreuz em 23 de set. de 2023
thank you for your rating. Yes, it is true that you could not lower the room temperature below 21 degrees. In terms of sustainability, our air conditioning system was set in such a way that in the warmer months of the year, the temperature can be further reduced by opening the windows (shock ventilation) and not through the energy-intensive air conditioning system.In everything we do, we strive for sustainability and consideration for global warming, and so this measure seems justified and justifiable to us, because in the warmer months of the year the temperature in Innsbruck at night is always far below the value you mentioned. It was the same during your stay.With the request for your understanding for this basic attitude, we remain with best regards

4/10 - Insatisfatória

Terry J.

Pontos positivos: Limpeza e condições e instalações da propriedade
Stay Away
I would never recommend staying at this hotel. Firstly, it is a royal pain to have to park remotely in a garage with no elevator. While the hotel has a very good location once you are there, there are so many other more convenient options. The room was unlike any other hotel I’ve stayed in with the bathroom including the shower right within the bedroom. When you came out of the shower, there was zero privacy. Same with the sink, right there in the bedroom. The breakfast was quite good and service was good but the final nail was the parking arrangement. When I checked out, I was billed for 2 night’s parking (30 Eu) but trying to use two parking vouchers from the hotel that would have, I assume, eliminated the parking charges at garage checkout didn’t work the way we were instructed by Jakob. He made a big deal about the order of the voucher entries but after first inserting the parking ticket, I could no longer insert the vouchers. So I had to pay 38Eu on top of the 30Eu I was billed by the hotel. When I informed them of this snafu, they just brushed me off indicating “it always works “ and I should have found some garage staffer to clear it up. There was no garage staffer to be found. So, small room with the bathroom right in the bedroom plus the hassle of parking remotely say Stay Away.
Hospedou-se por 2 diárias em set. de 2023
Resposta de Altstadthotel Weisses Kreuz em 23 de set. de 2023
Thank you for your review. We appreciate constructive criticism so we can improve. The location of the hotel in a pedestrian only area is already mentioned in the name of our hotel. Directly after your booking you recieved a message with all the information regarding parking. This included the note that there is no elevator at the garage. However there were also plenty of garges with an elevator noted as well. We are aware that the modern open-space concept is not for everyone. We do have rooms with compeltely closed bathrooms as well. This is also shown on all pictures of the rooms that there is an open space bathroom. We are sorry that the parking voucher didn't work for you. Still as you already cited this was the first time in 2 whole years this service did not work. That there was no staff at the public garage is unfortunate, but out of your control. Kind regards,Linda and the whole team of Altstadthotel Weisses Kreuz

10/10 - Excelente

Kurt

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 1 diária em set. de 2023
Resposta de Rezeption em 19 de set. de 2023
Thank you very much for your great review. We hope to welcome you again soon in Innsbruck. Kind regards, Linda and the team of the Altstadthotel Weisses Kreuz

10/10 - Excelente

Angela

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Ausserordentlich toller Aufenthalt!
Ich wurde sehr freundlich begrüsst! Der Service beim ausserordentlich feinen und reichhaltigen Frühstück war excellent. Das Zimmer war sauber und wunderschön eingerichtet! Einfach alles war perfekt!
Mein Zimmer
Reception, Bar und Frühstücksraum
Frühstück
Frühstück
Hospedou-se por 2 diárias em set. de 2023
Resposta de Rezeption em 15 de set. de 2023
Vielen Dank für Ihre tolle Bewertung. Wir freuen uns, dass Ihnen die Umgestaltung des Hotels so gut gefallen hat. Besonders stolz sind wir auf unser Frühstück. Es ist schön zu lesen, dass Sie auch unseren Fokus auf Regionalität und Qualität zu schätzen wissen. Natürlich gebe ich das Kompliment gerne an unsere Mitarbeiter:innen weiter. Wir hoffen, Sie bald wieder in Innsbruck begrüßen zu dürfen. Mit freundlichen Grüßen, Linda und das Team des Altstadthotels Weisses Kreuz