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Avaliações de WoodSpring Suites Indianapolis Castleton

2.5 out of 5
WoodSpring Suites Indianapolis Castleton
8301 Bash Street, Indianapolis, IN

Avaliações

7,4

Boa

Nota 10 - Excelente. 126 de 331 avaliações" "
Nota 8 - Boa. 80 de 331 avaliações" "
Nota 6 - Ok. 55 de 331 avaliações" "
Nota 4 - Insatisfatória. 35 de 331 avaliações" "
Nota 2 - Terrível. 35 de 331 avaliações" "

7,8/10

Limpeza

8,0/10

Serviço e funcionários

6,8/10

Comodidades

7,8/10

Condições e instalações da propriedade

7,2/10

Cuidado com o meio ambiente

Avaliações

8/10 - Boa

Brandon

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Location the only problem
Hospedou-se por 1 diária em abr. de 2024

6/10 - Ok

Robert

Viagem com a família
Left customers waiting to check in at 3pm talking to other workers
Hospedou-se por 1 diária em mai. de 2024
Resposta de kathy em 13 de mai. de 2024
Dear Robert,Thank you for taking the time to complete our online survey regarding your recent stay at WoodSpring Suites Indianapolis Castleton. On behalf of our entire team, I would like to apologize for failing to exceed your expectations with your check in, I will look in to the matter to help ensure this does not happen in the future. Your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future. Sincerely, Kathy ShellyGeneral ManagerWoodSpring Suites Indianapolis Castleton

2/10 - Terrível

Herold

Viagem com a família
Pontos negativos: Limpeza, serviço e funcionários e comodidades
The bed is not good, the bed gives you pain in your back and a lot of noisy at night in this property. This property always smell smoke. My expérience was very bad.
Hospedou-se por 4 diárias em abr. de 2024
Resposta de kathy em 13 de mai. de 2024
Dear Herold,Thank you for taking the time to complete our online survey regarding your recent stay at WoodSpring Suites Indianapolis Castleton. On behalf of our entire team, I would like to apologize for failing to exceed your expectations with your recent stay. Your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future. Sincerely, Kathy ShellyGeneral ManagerWoodSpring Suites Indianapolis Castleton

4/10 - Insatisfatória

Casey

Pontos positivos: Serviço e funcionários
Hospedou-se por 1 diária em abr. de 2024
Resposta de kathy em 28 de abr. de 2024
Dear Casey,Thank you for taking the time to complete our online survey regarding your recent stay at WoodSpring Suites Indianapolis Castleton. On behalf of our entire team, I would like to apologize for failing to exceed your expectations with your recent stay. Your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future. Sincerely, Kathy ShellyGeneral ManagerWoodSpring Suites Indianapolis Castleton

10/10 - Excelente

Eric

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Extremely nice staff
Hospedou-se por 1 diária em abr. de 2024
Resposta de kathy em 28 de abr. de 2024
Dear Eric,Thank you for taking the time to complete our online survey regarding your recent stay at WoodSpring Suites Indianapolis Castleton.We sincerely appreciate and value your feedback as a guest. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Your loyalty is important to us. Please visit us again soon!Sincerely,Kathy ShellyGeneral ManagerWoodSpring Suites Indianapolis Castleton

4/10 - Insatisfatória

Jordan

Viagem com a família
Pontos negativos: Comodidades
Noisy, paperthin pillows, only one pillow per person
Hospedou-se por 1 diária em abr. de 2024
Resposta de kathy em 28 de abr. de 2024
Dear Jordan,Thank you for taking the time to complete our online survey regarding your recent stay at WoodSpring Suites Indianapolis Castleton. On behalf of our entire team, I would like to apologize for failing to exceed your expectations with your room. Your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future. Sincerely, Kathy ShellyGeneral ManagerWoodSpring Suites Indianapolis Castleton

2/10 - Terrível

Becca

Viagem a dois
Pontos negativos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
The room was very uninviting. Don't expect Any amenities no soap provided or anything like that. We Was given one bathtowel and one floor towel & only one hand towel that was all they provided. Was very dingy. Walls are very thin. Made me feel very uncomfortable. Sheets were stained and dirty. Along with the few towels we got. The shower had hair on the walls. Toilet was not clean. Dirt was in the sink and the floors felt sticky. I had to showered in my socks!!! I couldn't even walk on the floors, There is no closet either and the counter tops all felt tacky like filth. I looked out the window and my fingers where covered in years old dust from touching the blind! It's very outdated. When I had left for work. My second traveler had left the key in the room the staff would not let him in our room. We went through a headache trying to get him back in the room. The staff are not very nice and the window is never open. The only thing they provide is coffee.(that made me puke) No breakfast at all!!! Best thing about the place is they provide enough toilet paper but it's extremely cheap and thin so id bring my own next time but with my experience they're won't be a next time!! Place looks nice from outside tho... but honestly WOULDN'T recommend this property to anyone would be a NO for me. Due to last minute arrangements, we were not able to book another hotel close by, so we had no choice but to stay in this place unfortunately.
Hospedou-se por 2 diárias em abr. de 2024
Resposta de kathy em 28 de abr. de 2024
Dear Becca,Thank you for taking the time to complete our online survey regarding your recent stay at WoodSpring Suites Indianapolis Castleton. On behalf of our entire team, I would like to apologize for failing to exceed your expectations with stay. Your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future. Sincerely, Kathy ShellyGeneral ManagerWoodSpring Suites Indianapolis Castleton

8/10 - Boa

Francisco

Hospedou-se por 28 diárias em fev. de 2024
Resposta de kathy em 28 de abr. de 2024
Dear Francisco,Thank you for taking the time to complete our online survey regarding your recent stay at WoodSpring Suites Indianapolis Castleton. As a guest you are truly valued. Your feedback about your stay is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon. Sincerely, Kathy ShellyGeneral ManagerWoodSpring Suites Indianapolis Castleton

10/10 - Excelente

Kris

Viagem com a família
Pontos positivos: Serviço e funcionários e condições e instalações da propriedade
Not bad
Hospedou-se por 1 diária em mar. de 2024
Resposta de kathy em 13 de mai. de 2024
Dear Kris,Thank you for taking the time to complete our online survey regarding your recent stay at WoodSpring Suites Indianapolis Castleton. As a guest you are truly valued. Your feedback about your recent stay is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon. Sincerely, Kathy ShellyGeneral ManagerWoodSpring Suites Indianapolis Castleton

4/10 - Insatisfatória

Cesaire

Viagem com a família
Pontos negativos: Comodidades e condições e instalações da propriedade
The property smells like cigarettes and vaping all inside the hotel elevator, the bedroom and halway, the bed were rough and hurts our back after just one night. Can use new mattresses. It took 15min for a guess to give us 2 additional towels after I specifically told them that we were 4 in the room with just two towels. Overall I wouldn’t go back to that hotel nor recommend it to anybody.
Hospedou-se por 2 diárias em mar. de 2024
Resposta de kathy em 11 de mar. de 2024
Dear Cesaire,Thank you for taking the time to complete our online survey regarding your recent stay at WoodSpring Suites Indianapolis Castleton. On behalf of our entire team, I would like to apologize for failing to exceed your expectations with your stay with us, I will be sure to look in to your complaints and take action to try and make sure this does not happen in the future. Your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future. Sincerely, Kathy ShellyGeneral ManagerWoodSpring Suites Indianapolis Castleton

8/10 - Boa

Alice

Pontos positivos: Limpeza
Hospedou-se por 1 diária em mar. de 2024
Resposta de kathy em 11 de mar. de 2024
Dear Alice,Thank you for taking the time to complete our online survey regarding your recent stay at WoodSpring Suites Indianapolis Castleton.We sincerely appreciate and value your feedback as a guest.Your loyalty is important to us. Please visit us again soon!Sincerely,Kathy ShellyGeneral ManagerWoodSpring Suites Indianapolis Castleton

10/10 - Excelente

Tembekile

Viagem de negócios, Viagem a dois
Pontos positivos: Limpeza e condições e instalações da propriedade
Toilets were not very clean
Hospedou-se por 1 diária em fev. de 2024
Resposta de kathy em 11 de mar. de 2024
Dear Tembekile,Thank you for taking the time to complete our online survey regarding your recent stay at WoodSpring Suites Indianapolis Castleton. On behalf of our entire team, I would like to apologize for failing to exceed your expectations with your stay with us, I will look into the matter of the toilet not being clean and take action to insure this does not happen in the future. Your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future. Sincerely, Kathy ShellyGeneral ManagerWoodSpring Suites Indianapolis Castleton

2/10 - Terrível

Trish

Pontos negativos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 27 diárias em jan. de 2024
Resposta de kathy em 28 de fev. de 2024
Dear Trish,Thank you for taking the time to complete our online survey regarding your recent stay at WoodSpring Suites Indianapolis Castleton. On behalf of our entire team, I would like to apologize for failing to exceed your expectations with your recent stay. Your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future. Sincerely, Kathy ShellyGeneral ManagerWoodSpring Suites Indianapolis Castleton

6/10 - Ok

Elizabeth

Hospedou-se por 2 diárias em fev. de 2024
Resposta de kathy em 13 de mai. de 2024
Dear Elizabeth,Thank you for taking the time to complete our online survey regarding your recent stay at WoodSpring Suites Indianapolis Castleton. As a guest you are truly valued. Your feedback about your recent stay is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.We hope to see you again soon. Sincerely, Kathy ShellyGeneral ManagerWoodSpring Suites Indianapolis Castleton

8/10 - Boa

Carlos

Pontos positivos: Comodidades
NA
Hospedou-se por 6 diárias em jan. de 2024
Resposta de kathy em 7 de fev. de 2024
Dear Carlos,Thank you for taking the time to complete our online survey regarding your recent stay at WoodSpring Suites Indianapolis Castleton.As a guest you are truly valued.Your feedback about your recent stay is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.We hope to see you again soon.Sincerely,Kathy ShellyGeneral ManagerWoodSpring Suites Indianapolis Castleton

6/10 - Ok

Nicholas

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Pontos negativos: Conforto do quarto
Monster Jam stay
Over all place was clean ! But the hallways and our room smelled like cigarettes . We heard loud noises all night and early morning .
Hospedou-se por 1 diária em fev. de 2024
Resposta de kathy em 7 de fev. de 2024
Dear Nicholas,Thank you for taking the time to complete our online survey regarding your recent stay at WoodSpring Suites Indianapolis Castleton. On behalf of our entire team, I would like to apologize for failing to exceed your expectations with your stay, I will look into the smell to make sure this does not happen in the future. Your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future. Sincerely, Kathy ShellyGeneral ManagerWoodSpring Suites Indianapolis Castleton

10/10 - Excelente

Midnights

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
All good
Resposta de kathy em 7 de fev. de 2024
Dear Midnights,Thank you for taking the time to complete our online survey regarding your recent stay at WoodSpring Suites Indianapolis Castleton.As a guest you are truly valued.Your feedback about your recent stay is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.We hope to see you again soon.Sincerely,Kathy ShellyGeneral ManagerWoodSpring Suites Indianapolis Castleton

2/10 - Terrível

Nader

Viagem de negócios
Pontos negativos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
I reserved online, arrived at the hotel had to wait over an hours for them to find me in the system. Get to my room, very dirty. For 3 nights I hardly had any sleep as my room was extremely loud, doors slamming, people laughing, people arguing. Walls are so thin u can hear everyone's conversation and tell whenever they we using the bathroom. I would also like to mention breakfast was not available and lots of sketchy people as well live here. I left for work and almost got my leg chewed off my a pitbull that was living in the hotel. Do not come to this hotel.
Hospedou-se por 3 diárias em jan. de 2024
Resposta de kathy em 25 de jan. de 2024
Dear NaderThank you for taking the time to complete our online survey regarding your recent stay at WoodSpring Suites Indianapolis Castleton. On behalf of our entire team, I would like to apologize for failing to exceed your expectations with your stay, I will look into the matter of the dog and take action so this does not happen again. Your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future. Sincerely, Kathy ShellyGeneral ManagerWoodSpring Suites Indianapolis Castleton

10/10 - Excelente

Glenn

Hospedou-se por 1 diária em jan. de 2024
Resposta de kathy em 7 de fev. de 2024
Dear Glenn,Thank you for taking the time to complete our online survey regarding your recent stay at WoodSpring Suites Indianapolis Castleton.As a guest you are truly valued.Your feedback about your recent stay is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.We hope to see you again soon.Sincerely,Kathy ShellyGeneral ManagerWoodSpring Suites Indianapolis Castleton

10/10 - Excelente

Terrance

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 7 diárias em dez. de 2023
Resposta de kathy em 7 de fev. de 2024
Dear Terrance,Thank you for taking the time to complete our online survey regarding your recent stay at WoodSpring Suites Indianapolis Castleton.As a guest you are truly valued.Your feedback about your recent stay is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.We hope to see you again soon.Sincerely,Kathy ShellyGeneral ManagerWoodSpring Suites Indianapolis Castleton

10/10 - Excelente

Chris

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Exactly what I needed!
Hospedou-se por 22 diárias em nov.. de 2023
Resposta de kathy em 7 de fev. de 2024
Dear Chris,Thank you for taking the time to complete our online survey regarding your recent stay at WoodSpring Suites Indianapolis Castleton.As a guest you are truly valued.Your feedback about your recent stay is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.We hope to see you again soon.Sincerely,Kathy ShellyGeneral ManagerWoodSpring Suites Indianapolis Castleton

10/10 - Excelente

Amy

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 1 diária em dez.. de 2023
Resposta de kathy em 7 de fev. de 2024
Dear Amy,Thank you for taking the time to complete our online survey regarding your recent stay at WoodSpring Suites Indianapolis Castleton.As a guest you are truly valued.Your feedback about your recent stay is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.We hope to see you again soon.Sincerely,Kathy ShellyGeneral ManagerWoodSpring Suites Indianapolis Castleton

8/10 - Boa

Dezmin

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 1 diária em dez.. de 2023
Resposta de kathy em 7 de fev. de 2024
Dear Dezmin,Thank you for taking the time to complete our online survey regarding your recent stay at WoodSpring Suites Indianapolis Castleton.As a guest you are truly valued.Your feedback about your recent stay is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.We hope to see you again soon.Sincerely,Kathy ShellyGeneral ManagerWoodSpring Suites Indianapolis Castleton

4/10 - Insatisfatória

Jodi

Viagem com família e crianças pequenas
Pontos positivos: Serviço e funcionários
Pontos negativos: Comodidades e condições e instalações da propriedade
The hotel smelled of marijuana BAD. We stayed for 2 days and it was apparent that the people staying there long-term were smoking weed in their rooms. The hallways, elevator and lobby smelled as well. We stuffed towels around our door to help keep the smell out as we had a small child with us. Will definitely not stay here again.
Hospedou-se por 2 diárias em dez. de 2023
Resposta de kathy em 25 de jan. de 2024
Dear Jodi,Thank you for taking the time to complete our online survey regarding your recent stay at WoodSpring Suites Indianapolis Castleton. On behalf of our entire team, I would like to apologize for failing to exceed your expectations with stay with us, I have looked into the matter and resolved the issue to insure this does not happen in the future. Your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future. Sincerely, Kathy ShellyGeneral ManagerWoodSpring Suites Indianapolis Castleton

2/10 - Terrível

Gayatriprasad

Viagem com a família
Pontos negativos: Limpeza, comodidades e condições e instalações da propriedade
Property is not maintained. Sheets were dirty & torn. Too much noise around the property. Hallways were dirty. Will never stay at this property!
Hospedou-se por 1 diária em dez.. de 2023

10/10 - Excelente

Chris

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Great value for a convenient location.
Hospedou-se por 16 diárias em nov.. de 2023
Resposta de kathy em 29 de nov. de 2023
Dear Chris, Thank you for taking the time to complete our online survey regarding your recent stay at WoodSpring Suites Indianapolis Castleton. As a guest you are truly valued. Your feedback about your recent stay is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon. Sincerely, Kathy ShellyGeneral ManagerWoodSpring Suites Indianapolis Castleton

6/10 - Ok

Kathryn

Viagem com a família
Pontos positivos: Limpeza e serviço e funcionários
Pontos negativos: Conforto do quarto
More cons than pros.
Check in was quick and simple. Was a bit confused when the lady said she wasn't going to ask for the ID's of those who would be in the room with me ( my husband and 18 and 14 year old kids). We got a two - queen room and the lady gave us extra towels since there were only two in the room. The room was stark. No curtains, no art work. I sat on the foot of the bed and it tipped forward since it wasn't anchored to the wall. There were two standard paper- thin pillows on each bed. The beds were terribly uncomfortable and laying on my back I felt hyper- extended. Trying to log in to the wifi took me to a page where I had to pay for it. Overall, it served it's purpose; it gave us a place to sleep.
Hospedou-se por 1 diária em nov. de 2023

6/10 - Ok

rensha

Viagem com a família
Pontos positivos: Limpeza
Pontos negativos: Serviço e funcionários e comodidades
This is a clean, basic, hotel. This is the type of place you go when you are on a budget. There are no bells and whistles and no service. We needed more towels and rags and the emergency number told us we would have to wait till 9 am. I get this is not a 4 star hotel but at least have capacity for linens. Otherwise, for the price and location and our family needs, it was a good location.
Hospedou-se por 2 diárias em nov.. de 2023
Resposta de kathy em 6 de nov. de 2023
Dear Rensha,Thank you for taking the time to complete our online survey regarding your recent stay at WoodSpring Suites Indianapolis Castleton. On behalf of our entire team, I would like to apologize for failing to exceed your expectations with your recent stay. Your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future. Sincerely, Kathy ShellyGeneral ManagerWoodSpring Suites Indianapolis Castleton

10/10 - Excelente

Dave

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Friendly staff.
Hospedou-se por 1 diária em nov. de 2023
Resposta de kathy em 6 de nov. de 2023
Dear Dave, Thank you for taking the time to complete our online survey regarding your recent stay at WoodSpring Suites Indianapolis Castleton. We sincerely appreciate and value your feedback as a guest. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. Your loyalty is important to us. Please visit us again soon! Sincerely, Kathy ShellyGeneral ManagerWoodSpring Suites Indianapolis Castleton

10/10 - Excelente

Jade

Hospedou-se por 1 diária em out. de 2023
Resposta de kathy em 3 de nov. de 2023
Dear Jade,Thank you for taking the time to complete our online survey regarding your recent stay at WoodSpring Suites Indianapolis Castleton. As a guest you are truly valued. We are glad that you enjoyed your stay and look forward to seeing you again soon. Sincerely, Kathy ShellyGeneral ManagerWoodSpring Suites Indianapolis Castleton

8/10 - Boa

Alicia

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Overall it was a nice stay. Booked for two nights. Negatives are they need more towels in the room and the beds are hard. I had a backache at the end of my stay. The bed are flat. Not very comfortable. It would be nice since there is a kitchenette to have some basic dishes and silverware in the room.
Hospedou-se por 2 diárias em out. de 2023
Resposta de kathy em 16 de out. de 2023
Dear Alicia,Thank you for taking the time to complete our online survey regarding your recent stay at WoodSpring Suites Indianapolis Castleton. On behalf of our entire team, I would like to apologize for failing to exceed your expectations with the mattress in your room and I will address that right away. Your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future. Sincerely, Kathy ShellyGeneral ManagerWoodSpring Suites Indianapolis Castleton

6/10 - Ok

Bobby

Viagem de negócios
Pontos negativos: Serviço e funcionários e condições e instalações da propriedade
It was very non-personal. Every door for entry required a key, thus feeling very institutional versus hospitable
Hospedou-se por 3 diárias em out. de 2023
Resposta de kathy em 16 de out. de 2023
Dear Bobby,Thank you for taking the time to complete our online survey regarding your recent stay at WoodSpring Suites Indianapolis Castleton. On behalf of our entire team, I would like to apologize for failing to exceed your expectations with your stay, as for all the door being secured we take pride in insuring the safety of our guest. Your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future. Sincerely, Kathy ShellyGeneral ManagerWoodSpring Suites Indianapolis Castleton

6/10 - Ok

Diane

Pontos positivos: Serviço e funcionários
Hospedou-se por 1 diária em out. de 2023
Resposta de kathy em 11 de out. de 2023
Dear Diane,Thank you for taking the time to complete our online survey regarding your recent stay at WoodSpring Suites Indianapolis Castleton. On behalf of our entire team, I would like to apologize for failing to exceed your expectations with your recent stay with us. Your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future. Sincerely, Kathy ShellyGeneral ManagerWoodSpring Suites Indianapolis Castleton

10/10 - Excelente

Timothy

Pontos positivos: Limpeza, serviço e funcionários e conforto do quarto
Hospedou-se por 7 diárias em set. de 2023
Resposta de kathy em 1 de out. de 2023
Dear Timothy, Thank you for taking the time to complete our online survey regarding your recent stay at WoodSpring Suites Indianapolis Castleton. As a guest you are truly valued. We look forward to hearing about your stay and use any comments that you may leave to help us improve our guest experience. We hope to see you again soon. Sincerely, Kathy ShellyGeneral ManagerWoodSpring Suites Indianapolis Castleton

2/10 - Terrível

Crizaldy

Viagem com a família
Pontos positivos: Serviço e funcionários
Pontos negativos: Limpeza e comodidades
Single bed is against the wall and not ideal for two people. Public areas dirty.
Hospedou-se por 5 diárias em set. de 2023
Resposta de kathy em 1 de out. de 2023
Dear Mr. Crizaldy,Thank you for taking the time to complete our online survey regarding your recent stay at WoodSpring Suites Indianapolis Castleton. On behalf of our entire team, I would like to apologize for failing to exceed your expectations with the set up of our rooms and the cleanliness of our public areas, rest assured that this information will be used to make all possible improvement. Your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future. Sincerely, Kathy ShellyGeneral ManagerWoodSpring Suites Indianapolis Castleton

8/10 - Boa

Douglas

Viagem em grupo
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Overall a nice property. The door on my room wouldn’t latch unless you slammed it. Felt bad for rooms around us
Hospedou-se por 2 diárias em set. de 2023
Resposta de kathy em 25 de set. de 2023
Thank you for taking the time to complete our online survey regarding your recent stay at WoodSpring Suites Indianapolis Castleton. On behalf of our entire team, I would like to apologize for failing to exceed your expectations with your recent stay with us, I apologize for the issue you had with your door and have looked in to the issue and taken action to correct it. Your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future. Sincerely, Kathy ShellyGeneral ManagerWoodSpring Suites Indianapolis Castleton

10/10 - Excelente

Snow

Hospedou-se por 1 diária em set. de 2023
Resposta de kathy em 20 de set. de 2023
Dear Snow,We would like to thank you for taking the time to complete our online survey about your recent stay with us. Feedback from our guests is very important to us and your input helps us in our efforts to providing excellent service. Thank you so much for your business and we look forward to seeing you in the future. Kind regards, Kathy ShellyGeneral ManagerWoodSpring Suites Indianapolis Castleton

10/10 - Excelente

Viajante verificado

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 1 diária em set. de 2023
Resposta de kathy em 20 de set. de 2023
Dear Anonymous,We would like to thank you for taking the time to complete our online survey about your recent stay with us. Feedback from our guests is very important to us and your input helps us in our efforts to providing excellent service. Thank you so much for your business and we look forward to seeing you in the future. Kind regards, Kathy ShellyGeneral ManagerWoodSpring Suites Indianapolis Castleton

2/10 - Terrível

Jessica

Viagem de negócios
Pontos positivos: Serviço e funcionários
Pontos negativos: Limpeza, comodidades e condições e instalações da propriedade
Clearly an area with a high drug use population. Between the homeless man jumping over the guard rail, to the multiple people passed out in vehicles in the parking lot, and others opening doing drugs on the property I did not feel safe in the area and had to switch hotels. The room also had a terrible odor and felt like a prison cell.
Hospedou-se por 1 diária em ago. de 2023
Resposta de kathy em 14 de set. de 2023
Dear Jessica,Thank you for taking the time to complete our online survey regarding your recent stay at WoodSpring Suites Indianapolis Castleton. On behalf of our entire team, I would like to apologize for failing to exceed your expectations with with your recent stay with us. I thank you for informing me of the problem you observed rest assured that I will be looking into this and get it resolved. Your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future. Sincerely, Kathy ShellyGeneral ManagerWoodSpring Suites Indianapolis Castleton

8/10 - Boa

Kelcey

Hospedou-se por 1 diária em ago. de 2023
Resposta de kathy em 14 de set. de 2023
Thank you for taking the time to complete our online survey regarding your recent stay at WoodSpring Suites Indianapolis Castleton. On behalf of our entire team, I would like to apologize for failing to exceed your expectations with your recent stay with us. Your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future. Sincerely, Kathy ShellyGeneral ManagerWoodSpring Suites Indianapolis Castleton

6/10 - Ok

Allison

Viagem com a família
Pontos positivos: Serviço e funcionários e conforto do quarto
Check in was great; the front desk attendant was helpful and courteous. I was disappointed with the lack of amenities. There was no blow dryer in the unit. Also, there weren't enough towels and washcloths. I was disappointed there was not bath items such as shampoo conditioner and body wash. Also the building smells like food and didn't smell clean. The elevator smelled like food.
Hospedou-se por 8 diárias em jul. de 2023
Resposta de kathy em 15 de ago. de 2023
Dear Allison,Thank you for taking the time to complete our online survey regarding your recent stay at WoodSpring Suites Indianapolis Castleton. As a guest you are truly valued. Your feedback about your recent stay is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon. Sincerely, Kathy ShellyGeneral ManagerWoodSpring Suites Indianapolis Castleton

2/10 - Terrível

FaHim

Viagem a dois
Pontos negativos: Comodidades e condições e instalações da propriedade
The whole building smell so bad and you can see stink all over the bed. Worst experience ever!!!!
Hospedou-se por 1 diária em ago. de 2023
Resposta de kathy em 15 de ago. de 2023
Dear FaHim, Thank you for taking the time to complete our online survey regarding your recent stay at WoodSpring Suites Indianapolis Castleton. On behalf of our entire team, I would like to apologize for failing to exceed your expectations with your recent stay with us. Your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future. Sincerely, Kathy ShellyGeneral ManagerWoodSpring Suites Indianapolis Castleton

8/10 - Boa

Andrew

Hospedou-se por 1 diária em ago. de 2023
Resposta de kathy em 30 de ago. de 2023
Dear Andrew,Thank you for taking the time to complete our online survey regarding your recent stay at WoodSpring Suites Indianapolis Castleton. As a guest you are truly valued. We hope to see you again soon. Sincerely, Kathy ShellyGeneral ManagerWoodSpring Suites Indianapolis Castleton

10/10 - Excelente

Angela

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Kitchenette
It was a great place to stay for awhile - with your own kitchenette - but, no dishes or utensils. Also no ice machine in the hotel.
Hospedou-se por 2 diárias em jul. de 2023
Resposta de kathy em 2 de ago. de 2023
Dear Angela,Thank you for taking the time to complete our online survey regarding your recent stay at WoodSpring Suites Indianapolis Castleton. As a guest you are truly valued. Your feedback about your recent stay is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon. Sincerely, Kathy ShellyGeneral ManagerWoodSpring Suites Indianapolis Castleton

4/10 - Insatisfatória

Viajante verificado

Pontos positivos: Serviço e funcionários
Pontos negativos: Condições e instalações da propriedade e conforto do quarto
Hospedou-se por 2 diárias em jul. de 2023
Resposta de kathy em 2 de ago. de 2023
Dear Anonymous,Thank you for taking the time to complete our online survey regarding your recent stay at WoodSpring Suites Indianapolis Castleton. On behalf of our entire team, I would like to apologize for failing to exceed your expectations with your recent stay. Your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future. Sincerely, Kathy ShellyGeneral Manager

6/10 - Ok

Dennis

Hospedou-se por 13 diárias em jul. de 2023
Resposta de kathy em 15 de ago. de 2023
Dear Dennis, Thank you for taking the time to complete our online survey regarding your recent stay at WoodSpring Suites Indianapolis Castleton. On behalf of our entire team, I would like to apologize for failing to exceed your expectations with your recent stay. Your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future. Sincerely, Kathy ShellyGeneral ManagerWoodSpring Suites Indianapolis Castleton

2/10 - Terrível

Katie

Hospedou-se por 1 diária em jul. de 2023
Resposta de kathy em 15 de ago. de 2023
Dear Katie, Thank you for taking the time to complete our online survey regarding your recent stay at WoodSpring Suites Indianapolis Castleton. On behalf of our entire team, I would like to apologize for failing to exceed your expectations with your recent stay with us. Your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future. Sincerely, Kathy ShellyGeneral ManagerWoodSpring Suites Indianapolis Castleton

6/10 - Ok

Christopher

Viagem com a família
Pontos positivos: Serviço e funcionários
Very disappointed but great staff
Didn’t like that there was no cookware or coffee pot in room. Had to exchange my towels at front desk instead of having brought to my room and also had to take my own trash out. Staff was great even though I had to do everything like I was at home
Hospedou-se por 4 diárias em jul. de 2023
Resposta de kathy em 2 de ago. de 2023
Dear Christopher,Thank you for taking the time to complete our online survey regarding your recent stay at WoodSpring Suites Indianapolis Castleton. On behalf of our entire team, I would like to apologize for failing to exceed your expectations with your recent stay. Your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future. Sincerely, Kathy ShellyGeneral Manager

8/10 - Boa

Alicia

Viagem a dois
Pontos positivos: Limpeza
All and all it was a good stay. Booked for 2 nights. Positives are that the Hotel was very clean. They room had a decent layout. The room had a cooktop and full refrigerator. Temp in shower was hot. The negatives are there were no dishes or pots and pans to cook with. The mattress on the bed was very hard. It gave us back pains from sleeping on it. There were only 2 pillow on the bed. No extras. No iron in the room. The towels were not replenished the next day. Had to reuse what we had the next day. There was only one set of towels per myself and my husband.
Hospedou-se por 2 diárias em jul. de 2023

10/10 - Excelente

Elisa

Hospedou-se por 1 diária em jul. de 2023
Resposta de kathy em 2 de ago. de 2023
Dear Elisa,Thank you for taking the time to complete our online survey regarding your recent stay at WoodSpring Suites Indianapolis Castleton. As a guest you are truly valued. Your feedback about your recent stay is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon. Sincerely, Kathy ShellyGeneral ManagerWoodSpring Suites Indianapolis Castleton