6/10 - Ok
Andrew, Peoria
Viagem com a família
21 de set. de 2025
Disorganized. Room keys not working at check-in for entire hotel. Staff had to let us in each time we left room until later in the evening. First day received note from hotel on location of breakfast. Second day no note and breakfast was changed to another location without any notification, 2 night stay and not enough soap gel or any Kleenex in room for that time period. Could not get directly to lobby from our room location & had to go down into parking garage to go back in hotel to get to main lobby. There was small rugs placed next to bed however no pads underneath so rug moved around and we had to be very careful not to slip and fall. We stayed there several years ago and the visit was fine but feel like somehow the service and hotel have declined. Rather disappointing!
Andrew
Hospedou-se por 2 diárias em set. de 2025