Todas as avaliações exibidas descrevem experiências reais de hóspedes. Apenas viajantes que reservaram uma estadia pela nossa plataforma podem enviar uma avaliação. Verificamos as avaliações de acordo com as nossas diretrizes e publicamos todas elas, sejam positivas ou negativas.Mais informaçõesAbre em uma nova janela
Nota 10 - Excelente. 315 de 618 avaliações" "
10 - Excelente
315
Nota 8 - Boa. 184 de 618 avaliações" "
8 - Boa
184
Nota 6 - Ok. 60 de 618 avaliações" "
6 - Ok
60
Nota 4 - Insatisfatória. 32 de 618 avaliações" "
4 - Insatisfatória
32
Nota 2 - Terrível. 27 de 618 avaliações" "
2 - Terrível
27
9,0/10
Limpeza
8,8/10
Serviço e funcionários
7,8/10
Comodidades
8,6/10
Condições e instalações da propriedade
8,4/10
Cuidado com o meio ambiente
Avaliações
8/10 - Boa
Marc
9 de mai. de 2024
Nice
Marc
Hospedou-se por 1 diária em mai. de 2024
Resposta de Customer Service em 11 de mai. de 2024
Marc, it's great to hear that you enjoyed your stay at Courtyard Indianapolis at the Capitol. We appreciate your review and look forward to welcoming you back soon!
8/10 - Boa
Binta
28 de abr. de 2024
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
The room and toilet
Binta
Hospedou-se por 3 diárias em abr. de 2024
Resposta de Customer Service em 29 de abr. de 2024
Binta, it's great to hear that Courtyard Indianapolis at the Capitol left a lasting impression on you. Our goal is to consistently provide comfortable rooms and clean facilities, and we hope to serve you again on your next trip to Indianapolis.
10/10 - Excelente
Elizabeth
17 de abr. de 2024
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Elizabeth
Hospedou-se por 1 diária em abr. de 2024
Resposta de Customer Service em 20 de abr. de 2024
Elizabeth, thank you for choosing Courtyard Indianapolis at the Capitol for your stay. It's heartening to know that your experience with us met your expectations. We're looking forward to welcoming you back for another enjoyable visit in the future.
8/10 - Boa
Chelsea
16 de abr. de 2024
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
The property was great! Everything was super clean. However, there was no mention of the $30 a day parking. I didn’t find out until I got there.
Chelsea
Hospedou-se por 1 diária em abr. de 2024
Resposta de Customer Service em 18 de abr. de 2024
Chelsea, we're thrilled that you enjoyed the cleanliness of Courtyard Indianapolis at the Capitol. However, it's unfortunate to hear about your surprise regarding the parking charges. We strive to make all services and fees clear to our guests; your experience will be useful in refining that process. We hope the rest of your stay was pleasant and look forward to welcoming you back.
6/10 - Ok
Mark
Viagem a dois
16 de abr. de 2024
Pontos positivos: Limpeza, comodidades e condições e instalações da propriedade
Pontos negativos: Serviço e funcionários
Disappointed with staff and with Expedia advertising that the parking was included with the room rate. Staff said it was not and charged us. Unwilling to even work with us on some sort of compromise. Frustrating that Expedia advertises something that the hotel won't honor.
Mark
Hospedou-se por 1 diária em mar. de 2024
Resposta de Customer Service em 17 de abr. de 2024
Mark, thank you for sharing your concerns. We understand there was some confusion about the parking fee. While we strive to communicate accurately with our booking partners, occasional discrepancies may occur. We regret your experience with our team members was perceived as unaccommodating, and we will take steps to ensure better clarity in the future. We appreciate your feedback and hope you will give us another chance to exceed your expectations.
10/10 - Excelente
Sara
Viagem com a família
12 de abr. de 2024
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Very nice hotel. Would definitely stay here again.
Sara
Hospedou-se por 1 diária em abr. de 2024
Resposta de Customer Service em 14 de abr. de 2024
Sara, it's wonderful to hear that you had a pleasant stay at Courtyard Indianapolis at the Capitol. We're delighted that you would consider returning in the future. Our team looks forward to your next visit!
10/10 - Excelente
Troy
Viagem com a família
11 de abr. de 2024
The team is what makes this place great.
They were friendly, attentive and hard working
Troy
Hospedou-se por 4 diárias em abr. de 2024
Resposta de Customer Service em 13 de abr. de 2024
Troy, it's splendid to hear you had a positive experience at Courtyard Indianapolis at the Capitol. Your kind remarks reflecting our team's dedication, friendliness, and attention to detail are greatly appreciated. They work tirelessly to provide top-notch service, and it's rewarding to see that their efforts resonated with you. We look forward to welcoming you back in the future.
10/10 - Excelente
Porscheanna
11 de abr. de 2024
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
It was very clean , staff was professional
Porscheanna
Hospedou-se por 1 diária em abr. de 2024
Resposta de Customer Service em 13 de abr. de 2024
Porscheanna, it's wonderful to read that Courtyard Indianapolis at the Capitol lived up to your expectations with our well-maintained facilities and proficient team members. Your experience matters to us, and we're thrilled that we could deliver our hallmark cleanliness and professionalism. Hope your travels bring you back to us soon.
6/10 - Ok
Scott
Viagem a dois
8 de abr. de 2024
Pontos negativos: Condições e instalações da propriedade
This was not the hotel I expected by the pictures listed on the website. The room was nice though. When I checked in, I was told the $30 parking fee was incorporated into the room cost, but I had an additional $30 charge on my credit card. To charge someone to park their vehicle at your hotel is ridiculous. I will never stay here again for that reason alone.
Scott
Hospedou-se por 1 diária em abr. de 2024
Resposta de Customer Service em 9 de abr. de 2024
Scott, we appreciate your feedback. It seems there may have been some confusion regarding the pictures and our parking fee policy. While we strive to provide the most accurate information, misunderstandings occur and we're sorry that this issue impacted your stay. We're pleased to hear you found our rooms enjoyable though. We highly value your insight and hope you'll reconsider in the future.
10/10 - Excelente
Natalie
7 de abr. de 2024
Natalie
Hospedou-se por 1 diária em abr. de 2024
Resposta de Customer Service em 29 de abr. de 2024
Natalie, thank you for choosing the Courtyard Indianapolis at the Capitol. We're delighted to know that your stay met your expectations. Our team truly values your feedback and we look forward to having you back on your next trip to Indianapolis.
10/10 - Excelente
Ray
6 de abr. de 2024
Ray
Hospedou-se por 1 diária em abr. de 2024
Resposta de Customer Service em 27 de abr. de 2024
Ray, it's wonderful to hear you had a five-star experience at Courtyard Indianapolis at the Capitol. We're thrilled to have met your expectations, and look forward to your next visit!
10/10 - Excelente
Araceli
25 de mar. de 2024
Araceli
Hospedou-se por 1 diária em mar. de 2024
Resposta de Customer Service em 16 de abr. de 2024
Araceli, thank you kindly for taking time to provide a rating for your experience at Courtyard Indianapolis at the Capitol. We're delighted to know your stay was satisfactory, and our team looks forward to having the opportunity to serve you again in the future.
10/10 - Excelente
Thomas
Viagem em grupo
25 de mar. de 2024
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
The breakfast could have been better
Thomas
Hospedou-se por 1 diária em mar. de 2024
Resposta de Customer Service em 27 de mar. de 2024
Thomas, thank you for sharing your feedback. We're pleased to know your overall stay at Courtyard Indianapolis at the Capitol was a positive one. Regarding the breakfast, we continuously strive to better our culinary offerings and your input can certainly aid this process. We look forward to the opportunity of welcoming you back for an even better experience.
10/10 - Excelente
Ryan
24 de mar. de 2024
Ryan
Hospedou-se por 1 diária em mar. de 2024
Resposta de Customer Service em 14 de abr. de 2024
Thank you for the perfect rating, Ryan!We are very pleased to hear that you had a wonderful stay at Courtyard Indianapolis at the Capitol. Providing satisfying and comfortable stays is always what we strive for. We'd love to have you back again soon!Thanks again for the feedback!
4/10 - Insatisfatória
Diane
23 de mar. de 2024
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Diane
Hospedou-se por 1 diária em mar. de 2024
Resposta de Customer Service em 25 de mar. de 2024
Thank you for sharing your feedback, Diane.It's regrettable that your experience with us didn't exceed your expectations. We hope you allow us to host you again soon so we can share a more positive experience with you soon.
10/10 - Excelente
Serge, Chicago
Viagem em grupo
21 de mar. de 2024
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
It was close to many things we needed. And the room was nice and clean.
Serge
Hospedou-se por 1 diária em fev. de 2024
Resposta de Customer Service em 22 de mar. de 2024
Serge, we're so pleased that you had an enjoyable stay at Courtyard Indianapolis at the Capitol. It's fantastic to hear you found our location convenient and appreciated the cleanliness of your room. We strive to provide the best experience for our guests and it seems we met that mark with you. We look forward to your return!
10/10 - Excelente
Andrea
Viagem de negócios
21 de mar. de 2024
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Convenient to IUHealth
Andrea
Hospedou-se por 3 diárias em mar. de 2024
Resposta de Customer Service em 22 de mar. de 2024
Andrea, we appreciate your positive feedback about the Courtyard Indianapolis at the Capitol. It's great to know that our location proved convenient for your needs, especially with respect to IUHealth. We trust your overall stay was enjoyable and we look forward to having you with us again soon for another positive experience.
10/10 - Excelente
Andrea
Viagem de negócios
21 de mar. de 2024
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
The location was convenient to IU Health
Andrea
Hospedou-se por 1 diária em mar. de 2024
Resposta de Customer Service em 22 de mar. de 2024
Andrea, we are thrilled to know that our prime location had a great impact on your stay at Courtyard Indianapolis at the Capitol. We're gratified to serve as a base for accessing IU Health. We hope to welcome you back for another enjoyable stay with us in the future.
8/10 - Boa
Cameron
Viagem com a família
19 de mar. de 2024
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Everything was just fine.
Cameron
Hospedou-se por 1 diária em mar. de 2024
Resposta de Customer Service em 21 de mar. de 2024
Cameron, we're glad to hear that your stay at the Courtyard Indianapolis at the Capitol met your expectations. We strive to provide a comfortable and enjoyable experience for our guests. We hope to welcome you back in the future.
10/10 - Excelente
Clifford, Kirkwood
Viagem a dois
17 de mar. de 2024
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
x
Clifford
Hospedou-se por 2 diárias em mar. de 2024
Resposta de Customer Service em 19 de mar. de 2024
Thanks for the amazing rating, Clifford!We care deeply about the happiness and satisfaction of our guests. We can't wait to see you again soon for another outstanding experience at Courtyard Indianapolis at the Capitol!
10/10 - Excelente
Sam
Viagem a dois
11 de mar. de 2024
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Clean
Sam
Hospedou-se por 2 diárias em mar. de 2024
Resposta de Customer Service em 12 de mar. de 2024
Sam, thank you for mentioning how spotless your stay was at the Courtyard Indianapolis at the Capitol. We're pleased to read your commendation and look forward to welcoming you back on your next visit to Indianapolis.
10/10 - Excelente
Tiffany
Viagem com a família
10 de mar. de 2024
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hotel was very nice for the price. While the property was a little outdated the room was modern, very spacious, and looked great. Front desk staff was very polite and helpful.
Tiffany
Hospedou-se por 1 diária em mar. de 2024
Resposta de Customer Service em 12 de mar. de 2024
Tiffany, we appreciate your positive review! At Courtyard Indianapolis at the Capitol, we strive to balance our hotel's character with modern amenities in our rooms for a comfortable stay. It's uplifting to hear that our front desk colleagues exceeded your expectations with their politeness and assistance. We can't wait to welcome you back for another fantastic experience!
10/10 - Excelente
Kevin
25 de fev. de 2024
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Kevin
Hospedou-se por 1 diária em fev. de 2024
Resposta de Customer Service em 27 de fev. de 2024
Kevin, thank you for giving Courtyard Indianapolis at the Capitol a stellar rating. Reviews like yours motivate the team to continue providing top quality service. We're excited to host you again soon.
8/10 - Boa
Daymond
18 de fev. de 2024
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Daymond
Hospedou-se por 1 diária em fev. de 2024
Resposta de Customer Service em 20 de fev. de 2024
Thanks for the 4/5 rating, Daymond!We're thrilled you enjoyed your time at Courtyard Indianapolis at the Capitol so much! We look forward to sharing an even better experience with you soon. Have a lovely day!
10/10 - Excelente
Terri
Viagem com a família
15 de fev. de 2024
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Just a sleepover
Comfortable beds, clean, friendly staff.
Terri
Hospedou-se por 1 diária em fev. de 2024
Resposta de Customer Service em 16 de fev. de 2024
Terri, we're thrilled you enjoyed your stay at Courtyard Indianapolis at the Capitol! It's great to learn that the convenience of our spotless rooms and the amicability of our team members made your visit enjoyable. We hope to welcome you back soon.
6/10 - Ok
hans
Viagem com a família
13 de fev. de 2024
Pontos positivos: Limpeza, comodidades e condições e instalações da propriedade
the breakfast was not include/ there,s a fee for the overnight parking
hans
Hospedou-se por 1 diária em fev. de 2024
Resposta de Customer Service em 15 de fev. de 2024
Hans, it's acknowledged that amenities such as breakfast and complimentary overnight parking hold importance for you. Although these are not included as standards, the rates are clearly communicated to ensure no surprises upon arrival. At your next stay, we recommend exploring our package deals that may include these preferences.
10/10 - Excelente
Mariah
5 de fev. de 2024
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Staff was so nice. Cant wxpress that enough. Rooms were very clean other than the room phone which was sticky, which isnt a huge deal. great stay.
Mariah
Hospedou-se por 1 diária em fev. de 2024
Resposta de Customer Service em 6 de fev. de 2024
Mariah, it's fantastic to hear about your experience at the Courtyard Indianapolis at the Capitol. We appreciate you acknowledging our friendly team members and pristine accommodations. Noted on your comment about the room phone - your feedback has been shared internally. It's wonderful to hear that you had a great stay. We hope to welcome you back in the future.
10/10 - Excelente
Lindi
5 de fev. de 2024
Lindi
Hospedou-se por 1 diária em fev. de 2024
Resposta de Customer Service em 21 de mar. de 2024
Thank you for the excellent rating, Lindi!Our goal is to go above and beyond to ensure our guests have a memorable experience at Courtyard Indianapolis at the Capitol! We look forward to hosting you again soon.
6/10 - Ok
Nick
Viagem de negócios
26 de jan. de 2024
Pontos positivos: Serviço e funcionários e condições e instalações da propriedade
Pontos negativos: Limpeza
Bed had blood stains on the comforter and sheet. I let the front desk know and they immediately sent staff to take cake of it. Overall my stay was comfortable.
Nick
Hospedou-se por 3 diárias em jan. de 2024
Resposta de Customer Service em 28 de jan. de 2024
Nick, thank you for taking the time to provide your feedback. We're glad to hear that your overall stay was comfortable. We sincerely apologize for the initial condition of your bedding, but appreciate your patience while our team members promptly addressed and resolved the issue. We hope to have another chance to deliver an even more positive experience in the future.
10/10 - Excelente
Adrian
Viagem com família e crianças pequenas
25 de jan. de 2024
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
The inside looked recently remodeled and the staff was extra nice!!
Adrian
Hospedou-se por 1 diária em jan. de 2024
Resposta de Customer Service em 26 de jan. de 2024
Adrian, it's great to hear you enjoyed your stay at Courtyard Indianapolis at the Capitol, particularly noticing our updated interiors. We'll share your kind words about our team members' friendliness. We're looking forward to welcoming you back on your next visit.
10/10 - Excelente
Michael, Linden
25 de jan. de 2024
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Michael
Hospedou-se por 1 diária em jan. de 2024
Resposta de Customer Service em 27 de jan. de 2024
Thank you for the fantastic rating, Michael!It's outstanding you had such a wonderful experience at Courtyard Indianapolis at the Capitol. We care about the satisfaction of our guests. We can't wait to see you again soon!
10/10 - Excelente
Kwanna
21 de jan. de 2024
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Kwanna
Hospedou-se por 1 diária em jan. de 2024
Resposta de Customer Service em 22 de jan. de 2024
Thanks for the perfect rating, Kwanna!We aim to please and your praise lets us know we're doing our job! We look forward to sharing another amazing experience with you soon at Courtyard Indianapolis at the Capitol.Have a wonderful day!
2/10 - Terrível
megan
15 de jan. de 2024
megan
Hospedou-se por 3 diárias em dez. de 2023
Resposta de Customer Service em 17 de jan. de 2024
We appreciate the feedback, Megan.It's unfortunate you had such challenges during your time with us. We regret that we couldn't provide you with a perfect experience. We do hope you give us another opportunity to demonstrate the high standard of service we're accustomed to providing.
10/10 - Excelente
Jalisa
13 de jan. de 2024
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Good
Jalisa
Hospedou-se por 1 diária em jan. de 2024
Resposta de Customer Service em 14 de jan. de 2024
Jalisa, it's great to hear that you had a positive stay at Courtyard Indianapolis at the Capitol. We appreciate your succinct feedback. We hope to see you again in the future.
10/10 - Excelente
Jorge, fort wayne
Viagem de negócios
11 de jan. de 2024
Pontos positivos: Limpeza e comodidades
Jorge
Hospedou-se por 1 diária em jan. de 2024
Resposta de Customer Service em 13 de jan. de 2024
Thank you for this excellent rating, Jorge!We're always working hard to provide a high-quality experience for all of our guests so It's wonderful to hear that you had such an enjoyable stay at Courtyard Indianapolis at the Capitol! We'd love to host you again someday for yet another unforgettable visit.
10/10 - Excelente
Jessica
Viagem em grupo
3 de jan. de 2024
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Jessica
Hospedou-se por 1 diária em dez.. de 2023
Resposta de Customer Service em 13 de jan. de 2024
Jessica, we're so glad to hear that your experience at Courtyard Indianapolis at the Capitol was exceptional. We truly appreciate you choosing our hotel and look forward to your return on your next visit to Indianapolis.
8/10 - Boa
Michelle
Viagem com a família
19 de dez. de 2023
Pontos positivos: Limpeza
Michelle
Hospedou-se por 1 diária em dez.. de 2023
Resposta de Customer Service em 20 de dez. de 2023
We appreciate you sharing this positive rating, Michelle!The comfort of our guests is important to us so we can't wait to see you back again at Courtyard Indianapolis at the Capitol. We want to share an even more enjoyable experience with you next time.
6/10 - Ok
Kristy
18 de dez. de 2023
Pontos positivos: Limpeza, condições e instalações da propriedade e conforto do quarto
Kristy
Hospedou-se por 1 diária em dez.. de 2023
Resposta de Customer Service em 20 de dez. de 2023
Thank you for the feedback, Kristy.We strive to share a pleasant experience with all of our guests. We do hope to see you again soon so we can share a more positive encounter with you.
4/10 - Insatisfatória
Sherrie L
18 de dez. de 2023
Sherrie L
Hospedou-se por 1 diária em dez.. de 2023
Resposta de Customer Service em 20 de dez. de 2023
Sherrie, it appears that your stay didn't meet your expectations. We're committed to continually improving the guest experience and appreciate your feedback. We sincerely hope you'll consider returning in the future to see how we've taken your comments onboard.
4/10 - Insatisfatória
Andrea
Viagem em grupo
17 de dez. de 2023
Pontos positivos: Serviço e funcionários
Pontos negativos: Limpeza e condições e instalações da propriedade
The carpet and drapes were full of stains and the shower was in rough shape too.
Andrea
Hospedou-se por 1 diária em dez.. de 2023
Resposta de Customer Service em 18 de dez. de 2023
Andrea, it's regrettable to hear that you encountered issues with the room decor and bathroom facilities during your stay. Our aim is always to provide our guests with clean, comfortable and efficient accommodations. Your experience has been discussed with the responsible teams to ensure necessary improvements. We hope for another opportunity to exceed your expectations.
8/10 - Boa
Bruno
Viagem com a família
11 de dez. de 2023
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
The hotel was clean and the staff was very nice. That was very good.
But- I’m not a world traveler, but I stayed in many hotels and this one didn’t even offer a continental breakfast you had to buy breakfast there I thought that was wrong
Bruno
Hospedou-se por 2 diárias em dez. de 2023
Resposta de Customer Service em 12 de dez. de 2023
Bruno, it's fantastic to hear of your positive experience at Courtyard Indianapolis at the Capitol, notably regarding our cleanliness and friendly team members. We appreciate your feedback on the breakfast, which we understand may not align with expectations. While we don't offer complimentary continental breakfast, we pride ourselves in the quality of the options that are available for purchase. We hope this did not dampen your overall stay and that we can welcome you back again soon.
4/10 - Insatisfatória
Scott
Viagem com a família
9 de dez. de 2023
Pontos positivos: Serviço e funcionários
Pontos negativos: Limpeza
Average at best
Service was very friendly and helpful. Rooms out of date, showers had stains and our room had ants. They do have a nice bar area, but no free breakfast.
Scott
Hospedou-se por 1 diária em dez.. de 2023
Resposta de Customer Service em 11 de dez. de 2023
Scott, it's pleasing to learn that you found our team members friendly and helpful and enjoyed our bar area. However, it's regrettable to hear about the issues with your room and the absence of complimentary breakfast. We continuously strive to provide a clean, comfortable stay and your feedback will guide us in implementing improvements. Your remarks have been shared with the relevant departments for action. Despite these shortcomings, we hope to have the chance to offer you a better experience in the future.
10/10 - Excelente
Aidan
8 de dez. de 2023
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Aidan
Resposta de Customer Service em 23 de jan. de 2024
Aidan, thank you for choosing Courtyard Indianapolis at the Capitol. We're delighted to see you've had a fantastic stay. Your support and feedback inspire our team to deliver exceptional service every day. We're looking forward to welcoming you back for another memorable experience.
8/10 - Boa
Chris, Evansville
Viagem com a família
27 de nov. de 2023
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Very nice hotel with easy walking to Gainbridge Fieldhouse and Lucas Oil Stadium. Facility well kept and clean.
Chris
Hospedou-se por 1 diária em nov. de 2023
Resposta de Customer Service em 29 de nov. de 2023
Chris, thank you for your kind words on Expedia about your stay at Courtyard Indianapolis at the Capitol. We're delighted to know you found our property well maintained and appreciated its convenient location. Our team hopes to welcome you back for your future visits to Indianapolis.
10/10 - Excelente
Christine
Viagem a dois
26 de nov. de 2023
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
I liked Devin at the front desk, he was courteous, knowledgeable, friendly and a great asset to the hotel. My only complaint was we were to have a king size bed and I believe it was a queen. Smaller than my king size at home.
Christine
Hospedou-se por 1 diária em nov. de 2023
Resposta de Customer Service em 29 de nov. de 2023
Christine, thank you for choosing to stay at Courtyard Indianapolis at the Capitol. We're thrilled to know that Devin made a lasting positive impression with his exceptional customer service. We always strive to exceed our guests' needs and expectations and are glad you felt well taken care of. We've also taken note of your feedback about the bed size and we'll use it for future enhancement of our guest experience. We look forward to welcoming you back.
4/10 - Insatisfatória
JEANINE, Tega Cay.
Viagem a dois
15 de nov. de 2023
Pontos negativos: Comodidades e condições e instalações da propriedade
The room had a bad smell no breakfast pay parking bdaily
JEANINE
Hospedou-se por 3 diárias em nov.. de 2023
Resposta de Customer Service em 16 de nov. de 2023
Jeanine, we're troubled to hear that your stay didn't meet expectations. It's unfortunate you found the room unsatisfactory and that breakfast wasn't to your liking. We also understand your concerns about the parking. Please know we are constantly striving to enhance our guests' experiences. For any issues during your stay, our team members are always ready to assist. Our goal is to make sure every guest has a pleasurable experience. We hope for the opportunity to improve your impression in the future.
10/10 - Excelente
Lauren
Viagem com a família
5 de nov. de 2023
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Stayed one night everything went well. Would stay again
Lauren
Hospedou-se por 1 diária em nov. de 2023
Resposta de Customer Service em 6 de nov. de 2023
Lauren, it's wonderful to know that you enjoyed your stay at Courtyard Indianapolis at the Capitol. We're truly pleased that everything went well for you. We look forward to hosting you again. Safe travels!
10/10 - Excelente
Jolene
Viagem com a família
30 de out. de 2023
Pontos positivos: Serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Great staff, not so great plumbing.
The staff were cheerful and helpful.
The plumbing had issues = the toilet was slow to flush and the shower was slow to drain, plus there was a lot of unwanted hair in the shower.
Jolene
Hospedou-se por 2 diárias em out. de 2023
Resposta de Customer Service em 31 de out. de 2023
Jolene, we're thrilled you found our team members at Courtyard Indianapolis at the Capitol both cheerful and helpful. However, we regret to hear about the inconveniences you experienced with the bathroom's utilities. Rest assured, we've noted your feedback, and are committed to improving overall guest comfort. We'd love to welcome you back for a seamless experience in the future.
10/10 - Excelente
Christine
29 de out. de 2023
Very welcoming
Room was very clean with great pillows
Christine
Hospedou-se por 1 diária em out. de 2023
Resposta de Customer Service em 30 de out. de 2023
Thank you for sharing your perfect rating with us, Christine!It's wonderful to see how much you appreciated your time at Courtyard Indianapolis at the Capitol! We want everyone to feel right at home at Courtyard Indianapolis at the Capitol. Being able to create a feeling of home is exactly what we aim to do!We look forward to sharing another amazing experience with you soon!
10/10 - Excelente
Akilah
Viagem de negócios
25 de out. de 2023
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Akilah
Hospedou-se por 1 diária em out. de 2023
Resposta de Customer Service em 26 de out. de 2023
Akilah, it's fantastic to see that Courtyard Indianapolis at the Capitol met your expectations! Your top rating is extremely appreciated. Should you decide to visit us again, we promise to provide the same top-tier experience. Thank you for your feedback.