Vista da propriedade

Avaliações de Desert Rose Resort

5 out of 5
Desert Rose Resort
Safaga Road, Hurghada

Avaliações

8,4

Muito boa

Nota 10 - Excelente. 115 de 254 avaliações" "
Nota 8 - Boa. 86 de 254 avaliações" "
Nota 6 - Ok. 32 de 254 avaliações" "
Nota 4 - Insatisfatória. 11 de 254 avaliações" "
Nota 2 - Terrível. 10 de 254 avaliações" "

8,6/10

Limpeza

8,6/10

Serviço e funcionários

9,0/10

Comodidades

8,2/10

Condições e instalações da propriedade

8,8/10

Cuidado com o meio ambiente

Avaliações

8/10 - Boa

Mariana

Pontos positivos: Serviço e funcionários
Resort bom no geral, mas quarto péssimo
Os restaurantes, as piscinas, a praia privativa, os bares e os funcionários dessa área externa, tudo nota 1000. Comida ótima, bebidas excelentes, cerveja gelada, drinks bons. Sobre o quarto: O quarto que ficamos era muito muito antigo, tinha até um bidê no banheiro, mal conservado. O que causou desconforto foi o banho, pois o piso do box era algo inacreditável, parecia enjambrado, o material era de banheira, extremamente escorregadio, era como se pisasse num ovo, ondulado e com um vácuo, difícil de explicar. Se fosse um casal de idosos seria um grande problema, pois quase caímos algumas vezes. A pessoa que era encarregada por arrumar o nosso quarto era bem estranha, com alguns olhares estranhos. No penúltimo dia colocamos uma plaquinha para que não arrumassem o quarto, pois já iríamos voltar. Ao sair do quarto, encontramos esse rapaz e informamos que não era para arrumar ainda, e mostramos a placa. Adivinhem? Voltamos e ele tinha arrumado. Tínhamos deixado coisas fora do cofre e pertences, enfim não queríamos a limpeza naquele momento e isso não foi respeitado. O resort no todo é maravilhoso, o único ponto negativo é a instalação do quarto mesmo e as reservas do restaurante. Mandei email p/ reservar os restaurantes que eu queria ir durante a estadia e nunca foi respondido. Chegando lá, fomos direto para a central de reserva e nos foi dito que poderíamos reservar 1 por dia, mas que só havia uma opção para noite. Sacanagem. A internet é só na área pública.
Hospedou-se por 3 diárias em abr. de 2019
Resposta de Desert Rose Resort em 30 de abr. de 2019
Dear Valued Guest, It was a pleasure to host you on your recent vacation to Desert Rose! I am glad to read that you had enjoyed your stay generally with us although found the rooms to be old we are in the process of renovating our rooms and have just opened the new block 4000. Each and every guests feedback is important to us which is why you will find our staff eager to ask about your stay and whether everything is okay. Please accept our apology if you find this to be irritating in any way it is not our intention. We do hope that we would have the privilege of welcoming you back to experience our newly renovated rooms. Kindest Regards, Mohamed Amin General Manager

10/10 - Excelente

Joanna

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Hospedou-se por 7 diárias em dez. de 2023
Resposta de Guest Relations Team em 7 de mar. de 2024
Dear Mrs. Joanna,We would like to thank you for the time you have taken to write your review regarding your recent stay. It was a pleasure to host you and your family. I am delighted to read that you had enjoyed your stay with us and would like to say how important each and every guests’ feedback is as we work to set and exceed the industries best practices. We enjoy hosting all of our guests, we do hope we would have the privilege of welcoming you back in the near futureKind Regards,Guest Relation Team

10/10 - Excelente

Tatsiana

Resposta de Guest Relations Team em 7 de mar. de 2024
Dear Mrs. Tatsiana,We would like to thank you for the time you have taken to write your review regarding your recent stay. It was a pleasure to host you and your family. I am delighted to read that you had enjoyed your stay with us and would like to say how important each and every guests’ feedback is as we work to set and exceed the industries best practices. We enjoy hosting all of our guests, we do hope we would have the privilege of welcoming you back in the near futureKind Regards,Guest Relation Team

10/10 - Excelente

Ayhan

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Great
The food is great, the pools and aqua park are great, the sea and the beach are wonderful and reliable. The hotel is simply perfect. The only problem is mosquitoes. They did not let me sleep at night. Don't forget to use mosquitoes spray or other precautions.
Hospedou-se por 4 diárias em nov.. de 2023
Resposta de Guest Relations Team em 29 de nov. de 2023
Dear Valued Guest,We would like to thank you for the time you have taken to write your review regarding your recent stay. It was a pleasure to host you and your family. I am delighted to read that you had enjoyed your stay with us and would like to say how important each and every guests’ feedback is as we work to set and exceed the industries best practices. We enjoy hosting all of our guests, we do hope we would have the privilege of welcoming you back in the near futureKind Regards,Guest Relation Team

10/10 - Excelente

Hatem

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Very clean and excellent service
Hospedou-se por 1 diária em out. de 2023
Resposta de Guest Relations Team em 2 de nov. de 2023
Thank you Mr. Hatem for taking the time to share your review.We are so happy your stay with us was up to your expectations and will be looking forward to hosting you again very soon. We enjoy hosting all of our guests and we ensure our guests’ stay nothing but comfortable and happy.Have a great day!General ManagerMohamed Amin

8/10 - Boa

Sarah

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 7 diárias em out. de 2023
Resposta de Guest Relations Team em 2 de nov. de 2023
Thank you Mrs. Sarah for taking the time to share your review.We are so happy your stay with us was up to your expectations and will be looking forward to hosting you again very soon. We enjoy hosting all of our guests and we ensure our guests’ stay nothing but comfortable and happy.Have a great day!General ManagerMohamed Amin

10/10 - Excelente

Mirna

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Lyxhotell
Vi hade en jättebra vistelse på hotellet. Personalen var mycket behjälpliga och snälla. Maten var mer än god och ett stort sortiment. Vi har verkligen haft en fantastisk vistelse!
Hospedou-se por 7 diárias em jul. de 2023
Resposta de Guest Relations Team em 13 de jul. de 2023
Dear Mrs Mirna, We would like to thank you for the time you have taken to review your recent stay with us in Desert Rose. We enjoy hosting all of our guests and do hope that we would have the privilege of doing again in the near future. Kind Regards, Guest Relation Team

6/10 - Ok

L

Hospedou-se por 7 diárias em mai. de 2023
Resposta de Guest Relations Team em 30 de mai. de 2023
Thank you Valued Guest for taking the time to share your review.We enjoy hosting all of our guests and we ensure our guests’ stay nothing but comfortable and happy.Have a great day!General ManagerMohamed Amin

6/10 - Ok

hennah

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Lovely and clean. However almost felt clinical and like a hospital. The beach is really big but it is a very long way from the hotel room. The decor is very tired I’m the rooms and reception area. Does not Falaky put you in a good mood.
Hospedou-se por 1 diária em mai. de 2023
Resposta de Guest Relations Team em 11 de mai. de 2023
Dear Mrs. Hennah,We would like to thank you for the time you have taken to write your review regarding your recent stay. It was a pleasure to host you and your family. I am delighted to read that you had enjoyed your stay with us and would like to say how important each and every guests’ feedback is as we work to set and exceed the industries best practices. Therefore I would like to assure you that your comments/feedback have been passed onto the relevant managers. Kindly be informed that we do have an upgrading plan which we start already with until we finalize it all.As we enjoy hosting all of our guests, we do hope we would have the privilege of welcoming you back in the near futureKind Regards,Guest Relation Team

10/10 - Excelente

Andrew

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Great experience overall with awesome variety of food. Activities all day long. Very Beautiful place ❤️
Hospedou-se por 5 diárias em abr. de 2023
Resposta de Guest Relations Team em 30 de abr. de 2023
Thank you Mr. Andrew for taking the time to share your review.We are so happy your stay with us was up to your expectations and will be looking forward to hosting you again very soon. We enjoy hosting all of our guests and we ensure our guests’ stay nothing but comfortable and happy.Have a great day!General ManagerMohamed Amin

8/10 - Boa

Viajante verificado

Viagem em grupo
Pontos positivos: Limpeza, serviço e funcionários e conforto do quarto
Holiday
Good holiday, location is geart, the food was good, the bar stuff were very friendly and lovely, as well as the restaurant stuff were very friendly, the workout classes was great thanks to the instructors and the stuff, the entertainment team was a bit poor or unprofessional as they see us sometimes without even talk. But overall anything else was good.
Hospedou-se por 4 diárias em mar. de 2023
Resposta de Guest Relations Team em 30 de abr. de 2023
Dear Valued Guest,We would like to thank you for the time you have taken to write your review regarding your recent stay. It was a pleasure to host you and your family. I am delighted to read that you had enjoyed your stay with us and would like to say how important each and every guests’ feedback is as we work to set and exceed the industries best practices. Therefore I would like to assure you that your comments/feedback have been passed onto the relevant managers.As we enjoy hosting all of our guests, we do hope we would have the privilege of welcoming you back in the near futureKind Regards,Guest Relation Team

8/10 - Boa

Silvia

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Hospedou-se por 7 diárias em abr. de 2023
Resposta de Guest Relations Team em 30 de abr. de 2023
Dear Mrs. Silvia,We would like to thank you for the time you have taken to write your ratings regarding your recent stay. It was a pleasure to host you and your family. I am delighted to see all the nice positive ratings and would like to say how important each and every guests’ feedback is as we work to set and exceed the industries best practices. We enjoy hosting all of our guests, we do hope we would have the privilege of welcoming you back in the near futureKind Regards,Guest Relation Team

8/10 - Boa

Miia Maarit

Hospedou-se por 14 diárias em fev. de 2023
Resposta de Guest Relation Team em 30 de abr. de 2023
Dear Mrs. Miia,We would like to thank you for the time you have taken to write your ratings regarding your recent stay. It was a pleasure to host you and your family. I am delighted to see all the nice positive ratings and would like to say how important each and every guests’ feedback is as we work to set and exceed the industries best practices. We enjoy hosting all of our guests, we do hope we would have the privilege of welcoming you back in the near futureKind Regards,Guest Relation Team

2/10 - Terrível

Takashi

Pontos negativos: Condições e instalações da propriedade
まず、このホテルは5星というのは誤り。招待した欧州の客人は、欧州では3・5星だと言われた。 看板に偽りあり。実際のところ3・5という評価は正しい。 バスタブはなく、アミュニテイーもかけており、エアコンはうるさい。電気ソケットも少なく苦労する。 家族連れの3・5星とすれば、食事もよく満足度も高くなるはずである。
Hospedou-se por 3 diárias em jan. de 2023
Resposta de Guest Relations Team em 26 de jan. de 2023
Dear Valued Guest, Thank you for taking the time to tell us your opinion about your stay with us. While we're sorry you didn't have a better experience with us, your review helps us learn and improve. We work to ensure that our guests have everything they need. If you give us a chance to regain your trust, we guarantee that we will do our best to ensure that you have the same good experience with us as other guests. Sincerely, Guest Relations Team

8/10 - Boa

Lucio

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários e conforto do quarto
Servicio impecable
Lo mejor: el personal extremadamente atento y rápido Variedad de restaurantes. Buffet variado y de calidad Piscinas y playa. A mejorar: habitaciones muy defasadas en confort. Dicen que reformarán todas las 900 a partir de este año Lo peor: sin internet! Hay que comprar un sim egipcio para comunicarse.
Hospedou-se por 9 diárias em dez. de 2022
Resposta de Guest Relation Team em 15 de jan. de 2023
Dear Valued Guest, We would like to thank you for the time you have taken to review your recent stay with us in Desert Rose. We enjoy hosting all of our guests and do hope that we would have the privilege of doing again in the near future. Kind Regards, Guest Relation Team

10/10 - Excelente

STEVEN JOHN

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
lots of to do, entertaining and a wonderful team to keep you busy all day. spoke all the languages. super friendly staff. Christmas atmosphere was the best. parade and gifting little ones on Christmas day were not expected. they put a lot of efforts. Our best was Soda club for drinks after dinner. before dinner winter gardens are so pretty. and obviously the crepe and waffle bar all cheffed on the pontoon cocktail bar/restaurant beautiful to see the sun rise and sun set everyday. Finally missing the one and only Casanova. Wont say anymore, find him on the beach but don t forget to bring him a banana. Highly recomended
Resposta de Guest Relations Team em 6 de jan. de 2023
Thank you Mr. Steven for taking the time to share your review.We are so happy your stay with us was up to your expectations and will be looking forward to hosting you again very soon. We enjoy hosting all of our guests and we ensure our guests’ stay nothing but comfortable and happy.Have a great day!General ManagerMohamed Amin

8/10 - Boa

AlSayed

Hospedou-se por 5 diárias em dez. de 2022
Resposta de Guest Relations Team em 29 de dez. de 2022
Thank you Mr. AlSayed for taking the time to share your review. We are so happy your stay with us was up to your expectations and will be looking forward to hosting you again very soon. We enjoy hosting all of our guests and we ensure our guests’ stay nothing but comfortable and happy. Have a great day.

10/10 - Excelente

Dina

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Very special hotel and near to my heart
I have a very good experience in desert rose hotel. The hotel is very nice food is delicious beach is great . Staff is very helpful and keen to serve you . It's not my first time to stay in this hotel and won't be the last. I have a special memory staying in desert rose
Hospedou-se por 3 diárias em out. de 2022
Resposta de Guest Relations Team em 5 de dez. de 2022
Thank you Mrs. Dina for taking the time to share your review.We are so happy your stay with us was up to your expectations and will be looking forward to hosting you again very soon. We enjoy hosting all of our guests and we ensure our guests’ stay nothing but comfortable and happy.Have a great day!General ManagerMohamed Amin

10/10 - Excelente

Viajante verificado

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Great holiday. Very clean and fabulously kept. Our room was a little “tired” but takes nothing away from the fabulous week we had at Desert Rose. Super clean and great staff throughout
Hospedou-se por 7 diárias em nov.. de 2022
Resposta de Guest Relations Team em 1 de dez. de 2022
Thank you Valued Guest for taking the time to share your review.We are so happy your stay with us was up to your expectations and will be looking forward to hosting you again very soon. We enjoy hosting all of our guests and we ensure our guests’ stay nothing but comfortable and happy.Have a great day!General ManagerMohamed Amin

8/10 - Boa

Steve

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Très beau resort ! 3 piscines de style différent et que dire de la magnifique plage en forme de baie avec des bar partout et un emplacement pour faire du snorkeling sur place. Belles grandes chambres, quoique vieille salle de bain même si très vaste, employés souriants et sympathiques.
Hospedou-se por 2 diárias em out. de 2022
Resposta de Guest Relations Team em 1 de dez. de 2022
Merci Monsieur Steve d'avoir pris le temps de partager votre avis.Nous sommes ravis que votre séjour parmi nous ait été à la hauteur de vos attentes et espérons avoir le plaisir de vous accueillir à nouveau très prochainement. Nous aimons accueillir tous nos invités et nous veillons à ce que leur séjour soit confortable et heureux.Passe une bonne journée!Directeur généralMohamed Amin

8/10 - Boa

Yomna

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
We stayed in Desert Rose in March 2022. The overall experience was excellent. All the staff were friendly and always available to help. Especially Mr. Mahomud Abdel Samad in the main resturant and Mr. Milad Salama were always looking after us and paying extra attention to ensure that we are having great time. Customer service was exceptional at all levels. The main downside was the rooms as they are outdated and in urgent need for renovations.
Hospedou-se por 3 diárias em mar. de 2022

8/10 - Boa

Julián

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Instalaciones y el personal muy atento lo peor la comida muy repetitiva postres muy vistosos pero con poco dulzor ni sabor y tanto desayunos como comidas y cenas poca variedad
Hospedou-se por 11 diárias em jul. de 2022
Resposta de Guest Relations Team em 20 de ago. de 2022
Thank you Mr. Julian for taking the time to share your review. We are so happy your stay with us was up to your expectations and will be looking forward to hosting you again very soon. We enjoy hosting all of our guests and we ensure our guests’ stay nothing but comfortable and happy. Have a great day

8/10 - Boa

salah

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 1 diária em jul. de 2022
Resposta de Guest Relations Team em 20 de ago. de 2022
Thank you Mr. Salah for taking the time to share your review. We are so happy your stay with us was up to your expectations and will be looking forward to hosting you again very soon. We enjoy hosting all of our guests and we ensure our guests’ stay nothing but comfortable and happy. Have a great day

8/10 - Boa

Viajante verificado

Viagem com a família
Pontos positivos: Condições e instalações da propriedade
Pontos negativos: Serviço e funcionários
Average accommodation
Room : average Food : lettle varieties & not tasty food Service : average Pools & sea : very good Location : good
Hospedou-se por 5 diárias em mai. de 2022
Resposta de Desert Rose em 17 de jun. de 2022
Dear Valued Guest. Thank you for taking the time to share your review. We are so happy your stay with us was up to your expectations and will be looking forward to hosting you again very soon. We enjoy hosting all of our guests and we ensure our guests’ stay nothing but comfortable and happy. Have a great day

8/10 - Boa

Viajante verificado

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
My stay was good but not perfect
Service : 8/10 Food : 7/10 Pools & sea : 8/10 Room : 8/10 Location : 9/10
Hospedou-se por 1 diária em mai. de 2022
Resposta de Desert Rose em 17 de jun. de 2022
Dear Valued Guest, Thank you for taking the time to share your review. We are so happy your stay with us was up to your expectations and will be looking forward to hosting you again very soon. We enjoy hosting all of our guests and we ensure our guests’ stay nothing but comfortable and happy. Have a great day

8/10 - Boa

Mervat

Hospedou-se por 3 diárias em mai. de 2022
Resposta de Desert Rose em 17 de jun. de 2022
Thank you Ms. Mervat for taking the time to share your review. We are so happy your stay with us was up to your expectations and will be looking forward to hosting you again very soon. We enjoy hosting all of our guests and we ensure our guests’ stay nothing but comfortable and happy. Have a great day

10/10 - Excelente

nesma

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Everything was perfect We will come back soon
Hospedou-se por 5 diárias em mai. de 2022
Resposta de Desert Rose em 17 de jun. de 2022
Thank you Ms. Nessma for taking the time to share your review. We are so happy your stay with us was up to your expectations and will be looking forward to hosting you again very soon. We enjoy hosting all of our guests and we ensure our guests’ stay nothing but comfortable and happy. Have a great day

8/10 - Boa

Mennatalla

Hospedou-se por 1 diária em mai. de 2022

10/10 - Excelente

Sonja

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Hospedou-se por 5 diárias em mar. de 2022
Resposta de Desert Rose em 17 de abr. de 2022
Dear Mrs. Sonja,  It was a pleasure to host you on your recent stay in Desert Rose Resort. I am glad to read that you had enjoyed your stay and that you find everything was perfect.   We enjoy hosting all of our guests and we are looking forward to welcoming you back in the near future.  Kind Regards, Mohamed Amin General Manager

10/10 - Excelente

peter, PORTSMOUTH

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
We were upgraded to a pool view which was lovely and the hotel was quiet, we had a relaxing holiday.
Hospedou-se por 3 diárias em mar. de 2022
Resposta de Mohamed Amin em 13 de mar. de 2022
Dear Guest, Many thanks for choosing The Desert Rose Resort 5* for your vacation It is a pleasure to know that you have enjoyed your holiday . We are very happy to see that you had a wonderful vacation in our resort and we really like to thank you for your positive feedback. . Hope to see you again in your “second home” The Desert Rose Resort 5*. Best Regards

10/10 - Excelente

Mohamed

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Amazing stay
Amazing vacation and wonderful hotel, in fact the staff were very helpful and very nice especially Nada ( guest relation) and Amr ( receiption man ) Thanks all
Hospedou-se por 1 diária em fev. de 2022
Resposta de Mohamed Amin em 13 de mar. de 2022
Dear Mr. Mohamed, Many thanks for choosing The Desert Rose Resort 5* for your vacation It is a pleasure to know that you have enjoyed your holiday . We are very happy to see that you had a wonderful vacation in our resort and we really like to thank you for your positive feedback. We are grateful for your nice comments about the staff. Hope to see you again in your “second home” The Desert Rose Resort 5*. Best Regards Hotel Administration

6/10 - Ok

Viajante verificado

Pontos positivos: Limpeza e serviço e funcionários
Pontos negativos: Condições e instalações da propriedade
Not renovated- only 1 building is 5 stars.
This is not a 5 star hotel. There is only one building that is renovated and properly “5 star” - the rest of the resort is not! In a real 5 star hotel you don’t get told “no” when asking for a bathrobe or slippers. They also have no shampoo and hair conditioner. The food is decent though and the food at the specialty restaurants was delicious. Problem was, someone checked on you every 3 minutes and so you couldn’t have a normal conversation! Also I was told there is “cctv” just because I wanted to bring some dinner to my room when I wasn’t feeling well. That felt a bit strange. The staff at this hotel are nice but it should be fully renovated before considering it 5 stars.
Hospedou-se por 3 diárias em fev. de 2022
Resposta de Mohamed Amin em 2 de mar. de 2022
Dear Valuable Guest, Thank you for taking the time in describing your recent stay. It was a pleasure to host you at Desert Rose Resort. We regret to hear that you did not find our Resort as a 5 starts hotel. Kindly be informed that we do provide shampoo and hair conditioner in dispensers in all rooms. Also the small toiletries are available however, upon guest’s requests as we are a green hotel and we are reducing usage of plastic. We wished that you have informed us during your stay about all your issues in order to act accordingly as the records we have show only positive feedback from your side. Please rest assured that we always strive to improve our services and all our guests’ comments are valuable to us. We do hope that you will give us another chance to show you the real Desert Rose experience. We enjoy hosting all of our guests and we are looking forward to welcoming you back in the near future. Kind Regards, Mohamed Amin General Manager Desert Rose Resort

10/10 - Excelente

Roushel

Hospedou-se por 2 diárias em jan. de 2022

10/10 - Excelente

Joseph

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
The staff was very friendly
Hospedou-se por 4 diárias em jan. de 2022
Resposta de Mohamed Amin em 14 de jan. de 2022
Dear Mr. Joseph,  It was a pleasure to host you on your recent stay in Desert Rose Resort. I am glad to read that you had enjoyed your stay and that you find everything was perfect.  I would like to thank you for the time you have taken to write your review .Your comments and feedback are important to us as they allow us the opportunity to ensure that we are providing the best service possible.  Please rest assured that I will forward your comments about our staff to all of the management.  We enjoy hosting all of our guests and we are looking forward to welcoming you back in the near future.  Kind Regards, Mohamed Amin General Manager

10/10 - Excelente

Melanie

Pontos positivos: Condições e instalações da propriedade
Excellent hotel ! Good Location, beautiful rooms, very nice Staff and Great breakfast. I will come back !
Hospedou-se por 1 diária em jan. de 2022
Resposta de Mohamed Amin em 14 de jan. de 2022
Dear Mrs. Melanie,  It was a pleasure to host you on your recent stay in Desert Rose Resort. I am glad to read that you had enjoyed your stay and that you find everything was perfect.  I would like to thank you for the time you have taken to write your review .Your comments and feedback are important to us as they allow us the opportunity to ensure that we are providing the best service possible.  Please rest assured that I will forward your acknowledgement and thanks to the related departments.  We enjoy hosting all of our guests and we are looking forward to welcoming you back in the near future.  Kind Regards, Mohamed Amin General Manager

8/10 - Boa

Islah

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 5 diárias em dez. de 2021
Resposta de Mohamed Amin em 14 de jan. de 2022
Dear Mr. Islah,  It was a pleasure to host you on your recent stay in Desert Rose Resort. I am glad to see that you had enjoyed your stay and rated us 8/10.  I would like to thank you for the time you have taken to submit your rating.Your feedback are important to us as they allow us the opportunity to ensure that we are providing the best service possible.  We enjoy hosting all of our guests and we are looking forward to welcoming you back in the near future.  Kind Regards, Mohamed Amin General Manager

10/10 - Excelente

Amina

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Très satisfaite
Un grand merci à toutes les personnelles. Pour leurs gentilles et ils sont très attentive pour rentré le client satisfait La nourriture est bonne Le devise sanitaire pour la Covid-19 est au top Merci encore
Hospedou-se por 7 diárias em nov.. de 2021
Resposta de Mohamed Amin em 9 de dez. de 2021
Chere Mme. Amina, Merci pour votre retour et d'avoir pris le temps de décrire vos impressions. Nous sommes très heureux que vous ayez apprécié votre séjour parmi nous et espérons vous accueillir à nouveau au Desert Rose Resort. Sincères amitiés,

4/10 - Insatisfatória

Amr

Hospedou-se por 4 diárias em out. de 2021
Resposta de Mohamed Amin em 8 de dez. de 2021
Dear Mr. Amr, We would like to thank you for the time you have taken to submit your review regarding your recent stay here with us. We would love to know more details and so therefore would kindly ask you to advise of any other details regarding your stay. We enjoy hosting all of our guests and love to learn how to do things better. Kind Regards, Mohamed Amin General Manager

10/10 - Excelente

Ahmad

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Awesome Hotel and Stuff
Hospedou-se por 4 diárias em out. de 2021
Resposta de Mohamed Amin em 8 de dez. de 2021
Dear Mr. Ahmad,  It was a pleasure to host you on your recent stay in Desert Rose Resort. I am glad to read that you had enjoyed your stay and that you find everything was perfect.  I would like to thank you for the time you have taken to write your review .Your comments and feedback are important to us as they allow us the opportunity to ensure that we are providing the best service possible.  Please rest assured that I will forward your acknowledgement and thanks to the related departments.  We enjoy hosting all of our guests and we are looking forward to welcoming you back in the near future.  Kind Regards, Mohamed Amin General Manager

4/10 - Insatisfatória

Amr

Hospedou-se por 4 diárias em out. de 2021
Resposta de Mohamed Amin em 8 de dez. de 2021
Dear Mr. Amr, We would like to thank you for the time you have taken to submit your review regarding your recent stay here with us. We would love to know more details and so therefore would kindly ask you to advise of any other details regarding your stay. We enjoy hosting all of our guests and love to learn how to do things better. Kind Regards, Mohamed Amin General Manager

8/10 - Boa

Mohamed

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 4 diárias em jul. de 2021
Resposta de Mohamed Amin em 3 de ago. de 2021
Dear Mr. Mohamed, It was a pleasure to host you on your recent stay in Desert Rose Resort. I am glad to read that you had enjoyed your stay and that you find everything was perfect. I would like to thank you for the time you have taken to write your review .Your comments and feedback are important to us as they allow us the opportunity to ensure that we are providing the best service possible. Please rest assured that I will forward your acknowledgement to related departments. We enjoy hosting all of our guests and we are looking forward to welcoming you back in the near future. Kind Regards, Mohamed Amin General Manager

10/10 - Excelente

Michael

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Awesome stay
Not my first time and won't be my last. This hotel never disappoints me. Great staff, awesome hospitality and great customer service. Delicious food awesome views....maybe the only thing they need to do is somehow changing lagoon's water
Hospedou-se por 5 diárias em jun. de 2021
Resposta de Mohamed Amin em 28 de jul. de 2021
Dear Mr. Michael, It was a pleasure to host you on your recent stay in Desert Rose Resort. I am glad to read that you had enjoyed your stay and that you find everything was perfect. I would like to thank you for the time you have taken to write your review .Your comments and feedback are important to us as they allow us the opportunity to ensure that we are providing the best service possible. Please rest assured that I will forward your acknowledgement to related departments. We enjoy hosting all of our guests and we are looking forward to welcoming you back in the near future. Kind Regards, Mohamed Amin General Manager

8/10 - Boa

Nabil

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Summer vacation
The hotel is really good, it has very nice facilities, amazing beach, tasty food, and very helpful staff. The guest standard is below average for 5 stars hotel.
Hospedou-se por 3 diárias em jul. de 2021
Resposta de Mohamed Amin em 28 de jul. de 2021
Dear Mr. Nabil, It was a pleasure to host you on your recent stay in Desert Rose Resort. I am glad to read that you had enjoyed your stay and that you find everything was perfect. I would like to thank you for the time you have taken to write your review .Your comments and feedback are important to us as they allow us the opportunity to ensure that we are providing the best service possible. Please rest assured that I will forward your acknowledgement to related departments. We enjoy hosting all of our guests and we are looking forward to welcoming you back in the near future. Kind Regards, Mohamed Amin General Manager

4/10 - Insatisfatória

Viajante verificado

Viagem com a família
Pontos negativos: Serviço e funcionários
It was very disappointing stay. I went through the weirdest experience ever in this hotel which I won’t mention as the guest relations tried their best to resolved it. Check in process was a hassle and super slow. The place is overbooked, staff is mostly untrained and unprofessional, poor service every where you go. The room was dirty but we have been upgraded to a renovated room which was nice. Food quality still preserved which was unexpected and the a la Carte restaurants were good, especially the Mexican restaurant. Ms. Nada from the guest relation was an exception in this place, she is extremely nice and efficient.
Hospedou-se por 4 diárias em jul. de 2021
Resposta de Mohamed Amin em 15 de jul. de 2021
Dear Valued Guest, We would firstly, like to thank you for the time you have taken to write your review regarding your recent stay. Although we understand that we did not meet your expectations, and for that we are sorry, we see that our Guest Relations Team did their best to assist you however were unable to change your experience. Please kindly note that all of your comments have been passed onto the management team and our training team which are on site and providing training for the staff on a weekly basis. We are glad to read that you enjoyed the food and you special thanks for Nada has been acknowledged by her manager. We do hope that you would give us another chance so that we may show you how a vacation should truly be at Desert Rose Resort. Kind Regards, Mohamed Amin General Manager

10/10 - Excelente

Ahmed

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Wonderful holiday
It was amazing experience. Everything in the hotel is perfect: landscape, Beach, activities, Staffd and the food. The food quality is excellent and also the varaities.
Hospedou-se por 5 diárias em jun. de 2021
Resposta de Mohamed Amin em 6 de jul. de 2021
Dear Mr. Ahmed, It was a pleasure to host you on your recent stay in Desert Rose Resort. I am glad to read that you had enjoyed your stay and that you find everything was perfect. I would like to thank you for the time you have taken to write your review .Your comments and feedback are important to us as they allow us the opportunity to ensure that we are providing the best service possible. Please rest assured that I will forward your acknowledgement to related departments. We enjoy hosting all of our guests and we are looking forward to welcoming you back in the near future. Kind Regards, Mohamed Amin General Manager

8/10 - Boa

haitham

Pontos positivos: Limpeza, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 3 diárias em jun. de 2021
Resposta de Mohamed Amin em 6 de jul. de 2021
Dear Mr. Haitham, It was a pleasure to host you on your recent stay in Desert Rose Resort. I am glad to read that you had enjoyed your stay and that you find everything was perfect. I would like to thank you for the time you have taken to write your review .Your comments and feedback are important to us as they allow us the opportunity to ensure that we are providing the best service possible. Please rest assured that I will forward your acknowledgement to related departments. We enjoy hosting all of our guests and we are looking forward to welcoming you back in the near future. Kind Regards, Mohamed Amin General Manager

10/10 - Excelente

Yiu W

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Amazing resort
Amazingly friendly staff! Mido from Aqua Center is so informative. He had introduced nice activities for us. We bought a Paradise Island from him but due to the bad weather, it was cancelled. Restaurant waiters were nice. Housekeeping staff was nice too. It’s a fantastic family trip fir us. :)
Hospedou-se por 5 diárias em mai. de 2021

10/10 - Excelente

Viajante verificado

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Fantastic
Hospedou-se por 5 diárias em mai. de 2021
Resposta de Mohamed Amin em 15 de jun. de 2021
Dear Valued Guest, It was a pleasure to host you on your recent stay in Desert Rose Resort. I am glad to read that you had enjoyed your stay and that you were impressed with our services and facilities and felt safe in these unprecedented times. I would like to thank you for the time you have taken to write your review .Your comments and feedback are important to us as they allow us the opportunity to ensure that we are providing the best service possible. We enjoy hosting all of our guests and we are looking forward to welcoming you back in the near future. Kind Regards, Mohamed Amin General Manager

10/10 - Excelente

Michael

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Third time there and will book it again and again!
It is my family third stay at DRR and my second, will def keep booking this resort. If someone would have told me you will go to the same resort more than one time, i wouldn't have agreed but DRR def changed my mind! Going there is like going to your second home, seeing your good friends welcoming you back again! staff never forgets you and they are really happy seeing you in their place again. Want to thank Ayman Fathy (bars manager) for the great effort he did for us, making sure we are getting all we need anywhere at the resort (fresh drinks specially) he kept following up and asking if we are getting we need/happy or not! Wanna thank Hani (club soda bar manager) and his whole team at the bar for all the effort they do trying to please us and for their always welcoming smile and special delicious cocktails they prepared for us. A special thanks to Teri (guest relation) she's a GEM, she never hesitates helping, before being checked in i had some requests and although she was on a holiday she made sure all is set for us when she got back to work and never forgot about my requests. A very special huge thank you for Rose bar manager, hes such and awesome person! i remember my nephew ordering fresh watermelon juice and the bartender said don't have it atm, in silence he ran towards another bar made 2 (really quickly) and brought them with a cheerful welcoming smile....you guys impress me more and more and def our next stay will be with you
Hospedou-se por 5 diárias em mai. de 2021
Resposta de Mohamed Amin em 15 de jun. de 2021
Dear Mr. Michael, We would like to thank you for the time you have taken to write your wonderful review regarding your third stay. We are so happy to hear that you have enjoyed your stay with us and that your family did also enjoy their stay. We do love for our guests to feel that Desert Rose is their home away from home and we are looking forward to welcoming you all back in the future. Please do kindly be advised that your comments and thanks have been mentioned to the relevant managers and that acknowledgements have been given. We enjoy hosting all of our guests and do hope it will not be too long before we greet you once more. Kind Regards, Mohamed Amin General Manager

10/10 - Excelente

Michael

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 5 diárias em mai. de 2021
Resposta de Mohamed Amin em 1 de jun. de 2021
Dear Guest, It was a pleasure to host you on your recent stay in Desert Rose Resort. I am glad to read that you had enjoyed your stay and that you were impressed with our services and facilities and felt safe in these unprecedented times. I would like to thank you for the time you have taken to write your review .Your comments and feedback are important to us as they allow us the opportunity to ensure that we are providing the best service possible. We enjoy hosting all of our guests and we are looking forward to welcoming you back in the near future. Kind Regards, Mohamed Amin General Manager