Piscina interna, funciona das 6h às 20h, espreguiçadeiras

Avaliações de Melia Vinpearl Hue

5 out of 5
Melia Vinpearl Hue
50A Hung Vuong, Hue

Avaliações

9,6

Extraordinária

Nota 10 - Excelente. 478 de 581 avaliações" "
Nota 8 - Boa. 75 de 581 avaliações" "
Nota 6 - Ok. 16 de 581 avaliações" "
Nota 4 - Insatisfatória. 4 de 581 avaliações" "
Nota 2 - Terrível. 8 de 581 avaliações" "

9,8/10

Limpeza

9,6/10

Serviço e funcionários

9,6/10

Comodidades

9,8/10

Condições e instalações da propriedade

9,4/10

Cuidado com o meio ambiente

Avaliações

10/10 - Excelente

Miguel

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Muito bom
Hospedou-se por 2 diárias em jan. de 2024
Resposta de Hotel Management em 21 de jan. de 2024
Dear Mr Miguel, Thank you for taking the time to share your experience at Melia Vinpearl Huế. We are delighted to have provided you with a positive experience . This is a priceless gift for all hotel staff. Besides, we are still trying every day to improve our service even more.Once again, thank you very much, and welcome you back in near future.Sincerely,

10/10 - Excelente

Viajante verificado

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hotel excelente
Hotel excelente, funcionários atenciosos com café da manhã excelente
Hospedou-se por 1 diária em dez.. de 2019
Resposta de Thuan Nguyen em 23 de dez. de 2019
Dear valued Guests, Thank you very much for recent stay with us and for taking time to review our services It is great to know that you had enjoyed your stay with us We are looking forward to welcoming you back in the future Best Regards, Thuan Nguyen Front Office Manager

10/10 - Excelente

rafael

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Excelente hotel. Ótima experiência gastronômica
O hotel apresenta um elevando padrão de qualidade no atendimento e nos seus serviços. O café da manhã apresenta uma ampla variedade/experiência da gastronomia vietnamita e com muito tô sabor e identidade. Uma das melhores opções de hospedagem para conhecer a região de Hue/Hoi An
Hospedou-se por 1 diária em jan. de 2019
Resposta de Chi Truong- Front Office Manager em 30 de jan. de 2019
Dear Rafael, Thank you very much for staying with us. We are very happy that you enjoyed your time with us - the team and I are determined to deliver a great experience to all our guests and I am happy to see that we managed to make you happy during your visit! We have certainly enjoyed looking after you and are looking forward to seeing you back with us in HUE soon! Best regards,

10/10 - Excelente

Lisa

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Stayed for 2 nights. Very upscale hotel. We opted to upgrade our room and it was definitely worth the extra money. We had a room with floor to ceiling windows on the 19th floor with a great view of the city. Very large room and bathroom. Amazing shower and bath. Air con worked great. Loved the fan above the bed as well. Bed was very comfy. Quiet room. Pool area was great with a bar and awesome views. Staff are very friendly. Hotel is very clean and centrally located. Would stay again.
Hospedou-se por 2 diárias em mai. de 2024
Resposta de Huyen Tran (Mrs.) Duty Manager em 26 de mai. de 2024
Dear Ms. Lisa,Thank you for your fantastic review! We're thrilled to hear that you enjoyed your upscale experience at our hotel. Opting to upgrade your room sounds like it was definitely worth it, especially with those breathtaking floor-to-ceiling windows on the 19th floor offering stunning city views. It's wonderful to know that you found your room and bathroom spacious and well-equipped, and that you appreciated the amenities like the amazing shower, bath, and effective air conditioning. We're glad you found the bed comfy and enjoyed the quiet atmosphere. Our pool area with a bar and panoramic views sounds like it was a hit too! We're proud of our friendly staff, and we'll be sure to pass along your kind words. Thank you for highlighting our cleanliness and central location as well. We can't wait to welcome you back for another memorable stay!Warm Regards!

10/10 - Excelente

Vivian

Viagem com a família
Very nice hotel, exceptional service and friendly staffs
Hospedou-se por 1 diária em mai. de 2024
Resposta de Duty Manager em 25 de mai. de 2024
Dear Vivian,Thank you so much for your kind words! We're thrilled to hear that you enjoyed your stay at Melia Vinpearl Hue. Our team takes great pride in providing exceptional service and creating a friendly atmosphere for our guests. Your positive feedback is truly appreciated and will be shared with our staff. We look forward to welcoming you back for another wonderful experience in the future!Warm regards,Linh Le (Mr.)

10/10 - Excelente

Simon, Marlton

Viagem de negócios, Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
It is the best hotel in the area.
Hospedou-se por 3 diárias em mai. de 2024
Resposta de Huyen Tran (Mrs.) Duty Manager em 24 de mai. de 2024
Dear Mr. Simon,We're truly honored by your praise! Thank you for considering us the best hotel in the area. We're committed to delivering exceptional service, comfort, and experiences to all our guests. Your satisfaction means the world to us, and we look forward to continuing to exceed your expectations in the future. If there's anything more we can do to enhance your stay, please don't hesitate to let us know.Warm Regards!

8/10 - Boa

Tuyet

Pontos positivos: Limpeza e serviço e funcionários
Hospedou-se por 2 diárias em mai. de 2024
Resposta de Hung Ho (Mr.) Assistant Front Office Manager em 12 de mai. de 2024
Dear Ms TuyetThank you so much for choosing to stay with us and for taking the time to share your feedback. We're thrilled to learn that you had a wonderful experience during your recent visit to our hotel.We hope to have the pleasure of welcoming you back soon for another fantastic stay.Warm regards,

8/10 - Boa

Vincent

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Awesome stay! Love the everything
Hospedou-se por 2 diárias em mai. de 2024
Resposta de Thanh Trung Nguyen (Mr.) - Duty Manager em 10 de mai. de 2024
Dear Mr Vincent, Thank you for your kind words! We're thrilled to hear that you loved everything about your stay with us. We strive to provide an exceptional experience for all our guests, and we're delighted to know that we succeeded during your visit.We hope to welcome you back again soon for another fantastic stay!Best regards,

8/10 - Boa

Linda

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Modern hotel with good views of Hue.
Hospedou-se por 3 diárias em mai. de 2024
Resposta de Duty Manager em 10 de mai. de 2024
Dear Linda,Thank you for taking the time to share your experience with us! We're thrilled to hear that you enjoyed your stay at Melia Vinpearl Hue and appreciated our modern amenities and the stunning views of Hue.We strive to provide our guests with exceptional service and a comfortable environment, and we're delighted that we met your expectations.We hope to have the pleasure of welcoming you back soon for another memorable stay!Warm regards,Linh Le (Mr.)

10/10 - Excelente

Nelly

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Perfect hotel for my visit trip, sky bar with great view.
Hospedou-se por 2 diárias em mai. de 2024
Resposta de Thanh Trung Nguyen (Mr.) - Duty Manager em 9 de mai. de 2024
Dear Ms Nelly, Thank you for choosing our hotel for your stay. We're thrilled to hear that our hotel was the perfect choice for your visit trip! It's wonderful to know that you enjoyed our Sky Bar and the breathtaking views it offers. Our team works hard to ensure every guest has a memorable experience, and we're glad to see that reflected in your review. Thank you for choosing to stay with us, and we look forward to welcoming you back for another fantastic stay in the future!

10/10 - Excelente

Benito

Viagem em grupo
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Room had a leak from ac compartment. Staff made repairs immediately
Hospedou-se por 1 diária em mai. de 2024
Resposta de Duty Manager em 8 de mai. de 2024
Dear Benito,Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience caused by the leak from the AC compartment in your room. However, we are pleased to hear that our staff responded promptly and made the necessary repairs immediately.At Meliá Vinpearl Hue, we strive to ensure that all of our guests have a comfortable and enjoyable stay, and we regret that we fell short of your expectations in this instance. Please rest assured that we have taken note of your feedback and will do everything in our power to prevent similar issues from occurring in the future.Once again, we apologize for any inconvenience you may have experienced and hope that we will have the opportunity to welcome you back for a flawless stay in the future.Warm Regards,Linh Le (Mr.)

10/10 - Excelente

Anh Phuong

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Very centrally located
Hospedou-se por 1 diária em jan. de 2024
Resposta de Huyen Tran (Mrs.) DUty Manager em 7 de mai. de 2024
Dear Ms. Anh Phuong,We're delighted to hear that you appreciated our central location! Being situated in the heart of the city is something we take pride in, as it allows our guests to easily access all that our vibrant surroundings have to offer. Whether it's exploring local attractions, dining at nearby restaurants, or simply enjoying the convenience of getting around, we're glad you found our location to be convenient. Thank you for your positive feedback, and we hope to have the pleasure of hosting you again soon!Warm Regards!

10/10 - Excelente

Hien

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Very nice staff
Hospedou-se por 1 diária em mai. de 2024
Resposta de Thanh Trung Nguyen (Mr.) - Duty Manager em 7 de mai. de 2024
Dear Ms Ngoc Hien, Thank you for choosing our hotel for your recent stay and for your kind words about our staff's performance! We're delighted to hear that you had a pleasant experience with us. Providing exceptional service is our top priority, and we're glad that our team members made a positive impression on you. We look forward to the opportunity to welcome you back for another enjoyable stay in the future.Warm regards,

10/10 - Excelente

Sadao

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
ショッピングセンター(スーパーマーケットも入っている)と併設で便利。
Hospedou-se por 2 diárias em mai. de 2024
Resposta de Duty Manager em 5 de mai. de 2024
Dear Sadao,We believe you had a wonderful stay with us. We're thrilled to hear that you found our location at Melia Vinpearl Hue conveniently situated next to a shopping center and that it contributed to your enjoyable stay. We look forward to welcoming you back soon for another fantastic experience. Should you need any assistance or have further feedback, please feel free to let us know.Warm Regards,Linh Le (Mr.)

10/10 - Excelente

JIA

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Good location.Great view.There is a shopping mall in the same building wich is very convenient.
Hospedou-se por 1 diária em abr. de 2024
Resposta de Duty Manager em 4 de mai. de 2024
Dear JIA,Thank you for sharing your experience with us! We're delighted to hear that you enjoyed our hotel's prime location and the great view it offers. It's fantastic to know that having a shopping mall in the same building added to your convenience during your stay.We strive to provide our guests with a seamless experience, and we're thrilled that you found the proximity of the shopping mall to be beneficial.We appreciate your feedback and look forward to welcoming you back for another enjoyable stay.Warm regards,Linh Le (Mr.)

10/10 - Excelente

Nivethika

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Amazing hotel, such a beautiful hotel. Staff are so so welcoming and friendly. Definitely recommend this hotel.
Hospedou-se por 3 diárias em abr. de 2024
Resposta de Duty Manager em 3 de mai. de 2024
Dear Nivethika,Thank you so much for your wonderful review! We're thrilled to hear that you had a fantastic experience with us and that you found our hotel beautiful. Our team takes great pride in providing warm and welcoming service to all our guests. We appreciate your recommendation and hope to welcome you back soon for another memorable stay.Warm Regards,Linh Le (Mr.)

10/10 - Excelente

Tuyet Mai

Viagem em grupo
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Great place and service!
Hospedou-se por 2 diárias em abr. de 2024
Resposta de Hung Ho (Mr.) Assitant Front Office Manager em 22 de abr. de 2024
Dear Ms Tuyet MaiThank you so much for taking the time to share your feedback with us. We truly appreciate your loyalty and are thrilled to hear that you have consistently enjoyed your stays with us. Ensuring your comfort and satisfaction is always our top priority, and we're delighted to know that we've been successful in meeting your expectations. We look forward to welcoming you back for another enjoyable stay in the future. Warm regards,

10/10 - Excelente

Helen

Viagem com a família
Staffs are very helpful
Hospedou-se por 2 diárias em abr. de 2024
Resposta de Hung Ho - Assitant Front Office Manager em 20 de abr. de 2024
Dear Ms Helen,Thank you for sharing your wonderful experience at Melia Vinpearl Hue. We are delighted to hear that you enjoyed your stay with us. It brings us great joy to know that you appreciated the helpful staffs. Our team always tries to make guest trip more comfortable, so it's wonderful to hear that they met your expectations. Once again, thank you for your kind words, and we look forward to welcoming you back in the future! Best regards,

8/10 - Boa

Graham

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Nice modern hotel in the centre of Hue. Straightforward walk to the ‘night market’ and about 20 mins walk across the Perfume River to the Citadel. High rise hotel, we had a corner room with an impressive view of Hue towards the river. Room was well equipped and furnished. Large selection for breakfast at the buffet. Had to wait for lifts a few times as the hotel was busy with many tourists.
Hospedou-se por 3 diárias em mar. de 2024
Resposta de Duty Manager em 17 de abr. de 2024
Dear Graham,Thank you for taking the time to share your experience with us. We're delighted to hear that you enjoyed your stay at our hotel and found our location convenient for exploring Hue.It's wonderful to know that you appreciated the modern amenities and the impressive view from your corner room overlooking the river. We strive to provide comfortable accommodations that exceed our guests' expectations, and we're glad to hear that we succeeded in your case.Your feedback regarding the breakfast buffet is much appreciated. We aim to offer a wide variety of options to cater to all tastes, and we're pleased to hear that you found the selection to your liking.We apologize for any inconvenience you experienced with the wait for the lifts during peak times. Your comments have been noted, and we will look into ways to improve the efficiency of our elevator service to better accommodate our guests.Once again, thank you for choosing to stay with us, and we hope to have the pleasure of welcoming you back on your next visit to Hue.Warm regards,Linh Le (Mr.)

10/10 - Excelente

Manuela

Hospedou-se por 1 diária em abr. de 2024
Resposta de Thanh Trung Nguyen (Mr. Ethan) - Duty Manager em 6 de mai. de 2024
Dear Ms Manuela, Thank you for taking the time to rate your experience with us! We're thrilled to see that you had a fantastic stay. Your feedback is valuable to us, and we hope to have the opportunity to welcome you back for another wonderful experience soon!

10/10 - Excelente

Culie

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 2 diárias em abr. de 2024
Resposta de Duty Manager em 17 de abr. de 2024
Dear Culie,Thank you very much for selecting our hotel for your recent stay and for taking the time to rate your experience. We are truly honored to have received a perfect score from you. Your satisfaction is of utmost importance to us, and we are delighted that we were able to meet your expectations during your time with us. Should you have any additional feedback or suggestions that could further enhance our services, please do not hesitate to share them with us.We sincerely appreciate your support and hope to have the pleasure of welcoming you back in the near future.Best regards,Linh Le (Mr)

10/10 - Excelente

Manuela

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Everything was absolutely perfect! Amazing staff, accommodations, facilities. Truly, the lap of luxury!
Hospedou-se por 1 diária em abr. de 2024
Resposta de Thanh Trung Nguyen (Mr.) - Duty Manager em 15 de abr. de 2024
Dear Ms Manuela,Thank you for your kind words! We're thrilled to hear that you had a perfect stay with us and that you enjoyed our amazing staff, accommodations, and facilities. It was our pleasure to provide you with the lap of luxury, and we look forward to welcoming you back for another wonderful experience in the future!Warm regards,

2/10 - Terrível

Himanshu, Marina

Viagem a dois
Pontos negativos: Serviço e funcionários, comodidades e condições e instalações da propriedade
One of the worst properties we stayed during our 2 month long SE Asia trip. Not a 5 Star at all. Room was average. Food at the rooftop bar was below average and service was non existent. Food at breakfast was not good and neither was service. The worst thing was when a hotel manager knocked on our door when we had a privacy sign on. So unprofessional.
Hospedou-se por 1 diária em abr. de 2024
Resposta de Charlotte Fournier - Hotel Manager em 20 de abr. de 2024
Dear Himanshu,I want to thank you very much for writing your comments. Our guests are very important to us and we want to listen to them.I am Charlotte Fournier, and I would like to offer my sincere apologies for mistakenly knocking on your door. I am also very sorry to hear that you did not enjoy our food, our room and our service. I hope you can return to our hotel and we can demonstrate you that Melia Vinpearl Hue is taking very much care of our guests and change your opinion about us.Best regards,

10/10 - Excelente

Rowan

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Stayed with 2 small children.Pool was big and refreshing after hot day. Plenty of food options in walking distance. Kids loved the small carnival that happened at night over the road.
Hospedou-se por 2 diárias em abr. de 2024
Resposta de Thanh Trung Nguyen (Mr.) - Duty Manager em 12 de abr. de 2024
Dear Mr Buckley Rowan Mathew, Thank you for sharing your experience with us! We're thrilled to hear that you and your family enjoyed your stay, especially the refreshing pool and the nearby food options. It's wonderful to hear that your children had a great time at the carnival as well. We hope to welcome you all back for another memorable stay in the future!Warm regards,

10/10 - Excelente

Bruno

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Amazing hotel. Professional, attentive staff. The room was spacious, clean, with great views of the city. The bed and pillows were so comfortable we almost didn’t want to get out of bed in the morning. Central location. Would definitely stay there again. Perfect, 5-star stay.
Hospedou-se por 2 diárias em abr. de 2024
Resposta de Duty Manager em 10 de abr. de 2024
Dear Bruno,Thank you very much for your glowing review! We're thrilled to hear that you had an amazing experience at our hotel. It's wonderful to know that our staff provided professional and attentive service throughout your stay. We're delighted that you found your room spacious, clean, and enjoyed the great views of the city.We take great pride in ensuring our guests have a comfortable stay, so we're thrilled to hear that you found the bed and pillows so comfortable. Our central location aims to provide convenience for our guests, and we're glad you appreciated it.Thank you for considering us for your future stays, and we look forward to welcoming you back for another perfect, 5-star experience! If there's anything we can do to make your next stay even more enjoyable, please don't hesitate to let us know.Warm regards,Linh Le (Mr.)

10/10 - Excelente

Eshwer

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 1 diária em abr. de 2024
Resposta de Duty Manager em 10 de abr. de 2024
Dear Eshwer,Thank you very much for taking the time to rate our hotel with 5 stars! We greatly appreciate your positive feedback and are delighted that you enjoyed your stay with us. Your satisfaction is our utmost priority, and we're thrilled to have met your expectations. If you have any specific feedback or if there's anything we can do to further enhance your experience in the future, please feel free to reach out.We look forward to welcoming you back for another wonderful stay soon!Warm Regards,Linh Le (Mr.)

10/10 - Excelente

Rachel

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
This is a lovely hotel with a nice welcome from the staff. The rooms are large and the hotel has a spa and swimming pool with a view of the city. It's great value for money.
Hospedou-se por 2 diárias em mar. de 2024
Resposta de Thanh Trung Nguyen (Mr.) - Duty Manager em 7 de abr. de 2024
Dear Ms Jones Rachel Catherine Emily, Thank you for your kind words! We're delighted to hear that you enjoyed your stay with us and that our staff made you feel welcome. It's wonderful to know that you appreciated our spacious rooms and our facilities, including the spa and swimming pool with a view of the city. We strive to provide great value for our guests, and we're thrilled that you found it to be so. We hope to have the pleasure of welcoming you back for another enjoyable stay soon!Warm regards,

8/10 - Boa

Phillip, Sugar Land

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Overall the hotel is great with the EXCEPTION that the elevator system is slow. Went to Skybar (very nice view) had to wait a very long time to get back to room. Elevator stopped at every floor even though no one was waiting on those floor
Hospedou-se por 3 diárias em abr. de 2024
Resposta de Duty Manager em 6 de abr. de 2024
Dear Phillip,Thank you for your feedback! We're delighted to hear that you found our hotel great overall and enjoyed the stunning view from our Skybar. We sincerely apologize for the inconvenience you experienced with the elevator system. We understand that waiting for the elevator can be frustrating, especially when it stops at every floor unnecessarily. Please rest assured that we'll address this issue promptly to improve our guests' experience. Your feedback is invaluable to us, and we appreciate you bringing this to our attention. We hope to have the opportunity to welcome you back and provide you with an even smoother stay in the future.Sincerely,Linh Le (Mr.)

8/10 - Boa

BERNIE

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
A good place to stay. Beautiful big room and well furnished.
Hospedou-se por 1 diária em abr. de 2024
Resposta de Hung Ho - Assitant Front Office Manager em 4 de abr. de 2024
Dear BernieThank you for your feedback regarding your recent stay at Melia Vinpearl Hue. We are elated to read that we have exceeded your expectations and made your stay memorable while staying with us. It is also heartening to receive your kind compliments for beautiful big room and well furnishedwhich will definitely motivate all of us to keep moving forward. We wish you wealth and health and look forward to welcoming you back in the near future. Best regards,

2/10 - Terrível

Trang-Khanh

Hospedou-se por 2 diárias em mar. de 2024
Resposta de Huong Le - Guest Experience Manager em 24 de abr. de 2024
Dear Ms. Trang-Khanh,Warmest greetings from Melia Vinpearl Hue!On behalf of the whole team, I thank you very much for choosing us for your stay. I regret to read your recent rating on Expedia that was 1 out of 5. At Melia Vinpearl Hue, our team works hard and strive to deliver the best services to every guests. Your feedback is invaluable to us, and we would greatly appreciate the opportunity to learn more about your experience so that we can address any areas for improvement and ensure that all future guests receive the outstanding service they deserve.It was truly an honor to have you and your family as our guests, and we hope to have the opportunity to welcome you back in the future for a more enjoyable stay. Please feel free to reach out to me directly at huong.le@melia.com or via WhatsApp at +84932423045 with any additional feedback or concerns you may have.Thank you once again for choosing Melia Vinpearl Hue. We look forward to welcoming you again soon.Best regards,

10/10 - Excelente

TOSHIRO

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
レストランの料理が良い
Hospedou-se por 1 diária em abr. de 2024
Resposta de Duty Manager em 2 de abr. de 2024
Dear Toshiro,Thank you very much for choosing to stay with us and for sharing your experience at Melia Vinpearl Hue. We believe that you had a memorable experience and you were satisfied with the services we provided, especially our food and beverage offerings. Your praise means a lot to us, and we will strive to do even better in the future.We hope to have the opportunity to welcome you back on future.Sincerely,Linh Le (Mr.)

10/10 - Excelente

Cheryl

Viagem em grupo
Pontos positivos: Condições e instalações da propriedade
It was very nice! The breakfast buffet was incredible! Watching the lighting from the Sky Bar was a treat!
Hospedou-se por 2 diárias em mar. de 2024
Resposta de Thanh Trung Nguyen (Mr.) - Duty Manager em 30 de mar. de 2024
Dear Ms Pyles Cheryl Ann, Thank you for your wonderful feedback! We're thrilled to hear that you had a very nice experience during your stay with us. We're delighted that you enjoyed our incredible breakfast buffet and found watching the lighting from the Sky Bar to be a treat.We hope to have the pleasure of welcoming you back for another memorable stay in the future!Best regards,

8/10 - Boa

Huong-Thu

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
This property doesn’t have parking area for tour bus or taxis so getting out of these vehicles are not safe as traffic is coming and we had to be in a hurried all the time
Hospedou-se por 4 diárias em mar. de 2024
Resposta de Linh Le - Duty Manager em 26 de mar. de 2024
Dear Ms Thu HuongThank you for spending time reviewing your recent experience at Melia Vinpearl Hue. We regret that your experience was not as expected. On behalf of Melia Vinpearl Hue, we express our sincerest apologies.At Melia Vinpearl Hue, we always strive to bring a premium service experience to every visitor. Rest assured that the hotel is taking the appropriate measures to resolve the issue and prevent future problems.We look forward to having the opportunity to welcome you back soon with the improvement of service quality and facilities at the hotel.Best regards,Hotel Management

10/10 - Excelente

Kar Man James

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 1 diária em mar. de 2024
Resposta de Nguyễn Thành Trung (Mr.) - Quản lý Trực ca em 6 de abr. de 2024
Dear Mr Sham Kar Man James, Thank you so much for taking the time to rate your experience with us. We are thrilled to hear that you had a perfect stay at Melia Vinpearl Hue and that everything met your expectations. Providing exceptional service and ensuring our guests have a memorable experience is always our top priority.If there is anything specific that stood out to you or if there are any areas where we can further improve, please feel free to share your feedback with us. Your input is invaluable as we strive to make every guest experience exceptional.We hope to have the pleasure of welcoming you back to Melia Vinpearl Hue in the near future. Best regards

10/10 - Excelente

Manfred

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Das Melia Vinpearl in Hue ist ein Top Hotel. Sehr freundliche, hilfsbereite Mitarbeiter. Die Lage ist prima fußläufig sind Restaurants, Geschäfte und der Fluss erreichbar. Wir hatten ein großes Zimmer im 28. Stock mit fantastischer Aussicht. Das Frühstück ist sehr vielseitig und bietet alles was das Herz am Morgen begehrt. Einsigster Kritikpunkt ist der glatte Marmorboden in der Dusche, da würde eine Anti-Rutschmatte für Sicherheit sorgen.
Hospedou-se por 4 diárias em mar. de 2024
Resposta de Duty Manager em 23 de mar. de 2024
Dear Manfred,Thank you for your feedback on your stay at Melia Vinpearl in Hue! We're delighted to hear that you found our hotel to be a top-notch establishment and that you appreciated our friendly and helpful staff. The location of our hotel near restaurants, shops, and the river is indeed a great advantage, and we're glad you enjoyed it. It's fantastic to hear that you had a fantastic view from your room on the 28th floor and that you enjoyed the varied breakfast offerings.Thank you also for your note regarding the slippery marble floor in the shower. We take your feedback very seriously and will look into how we can further improve safety in the bathrooms, possibly by providing non-slip mats.We hope to welcome you back soon and provide you with another enjoyable stay!Warm RegardsLinh Le (Mr.)

10/10 - Excelente

FRANCK

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Perfection
Hospedou-se por 4 diárias em mar. de 2024
Resposta de Duty Manager em 16 de mar. de 2024
Dear Franck,Thank you for taking the time to share your experience at Melia Vinpearl Hue. We are delighted to have provided you with a positive experience . Besides, we are still trying every day to improve our service even more.Once again, thank you very much, and welcome you back in near future.Sincerely,Linh Le (Mr.)

6/10 - Ok

Kunio

Viagem com a família
Pontos positivos: Limpeza e condições e instalações da propriedade
同じルームキーが、知らない客に渡されていた。 突然、部屋にホテルスタフと一緒に入ってきたことに驚いた。 チェックアウト後の荷物預かりが有料だった。
Hospedou-se por 1 diária em mar. de 2024
Resposta de Huong Le - Guest Experience Manager em 17 de mar. de 2024
Dear Mr. Kunio,Thank you for choosing to stay with us and for taking your time to give us your feedback.First of all, we sincerely apologize for the inconvenience caused by the room issue, which resulted in an unexpected entry into your room by another guest and hotel staff. This was certainly not the experience we strive to provide, and we deeply regret any discomfort or surprise it may have caused.Regarding the luggage storage after check-out, we would like to clarify that this service is indeed offered free of charge. We have checked and learnt that the fee paid would have been for the consumption of minibar items, i.e. the Alba water, and not for the luggage storage service.Your feedback is invaluable to us, and we will take steps to ensure that such incidents are addressed and prevented in the future. We appreciate your understanding and patience, and we hope to have the opportunity to restore your confidence in our services during your next visit.Thank you for bringing these matters to our attention, and please feel free to reach out if you have any further concerns or questions.Warm regards,

10/10 - Excelente

Osaki

Viagem em grupo
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
スタッフが親切で丁寧。
Hospedou-se por 2 diárias em mar. de 2024
Resposta de Duty Manager em 15 de mar. de 2024
Dear Osaki,Thank you for your review.We're delighted to hear that our staff were kind and courteous. Providing attentive and friendly service is something we strive for every day. We're dedicated to ensuring our guests have a comfortable stay, and we look forward to welcoming you back on another occasion.Thank you very much.Best regards,Linh Le (Mr.)

10/10 - Excelente

jacqueline, EL SEGUNDO

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 2 diárias em mar. de 2024
Resposta de Hung Ho (Mr.) Assistant Front Office Manager em 12 de mar. de 2024
Dear Mr JacquelineThank you for taking the time to share your experience at Melia Vinpearl Hue. We are delighted to have provided you with a positive experience. Besides, we are still trying every day to improve our service even more. Once again, thank you very much, and welcome you back in near future. Sincerely,

10/10 - Excelente

Rick

Excellent hotel. What a view from the room!
Hospedou-se por 1 diária em mar. de 2024
Resposta de Duty Manager em 11 de mar. de 2024
Dear Rick,Thank you so much for your kind words and for choosing our hotel! We're thrilled to hear that you had an excellent experience during your stay. It's fantastic to know that you enjoyed the view from your room – we believe a stunning view adds to the overall enjoyment of the stay.We strive to provide our guests with memorable experiences, and we're delighted that we could contribute to your positive impression of our hotel. If there's anything specific about your stay that stood out to you or if you have any suggestions for improvement, we would love to hear more.We look forward to the opportunity of welcoming you back for another exceptional stay. Thank you once again for your feedback!Best regards,Linh Le (Mr.)

10/10 - Excelente

Tobias

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Sehr gutes und zentrales Hotel in Hue. Definitive Empfehlung! Bett etwas hart, ansonsten absolut den Erwartungen an die Melia Group erfüllt.
Hospedou-se por 2 diárias em mar. de 2024
Resposta de Duty Manager em 9 de mar. de 2024
Dear Tobias,Thank you for taking the time to share your positive feedback at Melia Vinpearl Hue. We're thrilled to hear that you found it to be excellent and centrally located, and we truly appreciate your definite recommendation!Your comment about the bed being a bit hard is duly noted. We value your input, and we'll make sure to consider this as we strive to continually meet and exceed the expectations associated with the Meliá Group.We look forward to the opportunity to welcome you back in the future and provide you with an even more comfortable stay.Warm regards,Linh Le (Mr.)

8/10 - Boa

Ricardo

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Good
Hospedou-se por 1 diária em mar. de 2024
Resposta de Duty Manager em 8 de mar. de 2024
Dear Ricardo,Thank you for taking the time to share your experience at Melia Vinpearl Hue. We are delighted to have provided you with a positive experience . Besides, we are still trying every day to improve our service even more.Once again, thank you very much, and welcome you back in near future.Sincerely,Linh Le (Mr.)

10/10 - Excelente

Ronald, Berwyn

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários e comodidades
Beautiful new hotel with excellent staff. My wife and I would definately return. Highly recommended!
Hospedou-se por 5 diárias em fev. de 2024
Resposta de Thanh Trung Nguyen (Mr.) - Duty Manager em 3 de mar. de 2024
Dear Mr Ronald, Thank you for taking the time to share your experience at Melia Vinpearl Hue. We are delighted to have provided you with a positive experience . Besides, we are still trying every day to improve our service even more.Once again, thank you very much, and welcome you back in near future.Sincerely,

10/10 - Excelente

Huy

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Safe and quiet. Staff was professional and efficient.
Hospedou-se por 5 diárias em fev. de 2024
Resposta de Duty Manager em 2 de mar. de 2024
Dear Mr. Huy,Thank you for taking the time to share your experience at Melia Vinpearl Hue. We are delighted to have provided you with a positive experience . Besides, we are still trying every day to improve our service even more.Once again, thank you very much, and welcome you back in near future.Sincerely,Linh Le (Mr.)

10/10 - Excelente

KAY LEONG, NEW YORK

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 2 diárias em fev. de 2024
Resposta de Hotel Management em 23 de fev. de 2024
Dear Mr Kay LeongThank you for taking the time to share your experience at Melia Vinpearl Huế. We are delighted to have provided you with a positive experience . Besides, we are still trying every day to improve our service even more. Once again, thank you very much, and welcome you back in near future. Sincerely,

10/10 - Excelente

Jimmy

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 2 diárias em fev. de 2024
Resposta de Hotel Management em 15 de fev. de 2024
Dear Mr. Jimmy,Thank you for taking the time to share your experience at Melia Vinpearl Huế. We are delighted to have provided you with a positive experience . Besides, we are still trying every day to improve our service even more.Once again, thank you very much, and welcome you back in near future.Sincerely,

10/10 - Excelente

Ching Chung

Viagem com família e crianças pequenas
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
The room is clean, room service is good. Breakfast is fantastic.
Hospedou-se por 1 diária em fev. de 2024
Resposta de Hotel Management em 11 de fev. de 2024
Dear Ching Chung,Thank you for taking the time to share your experience at Melia Vinpearl Huế. We are delighted to have provided you with a positive experience . Besides, we are still trying every day to improve our service even more.Once again, thank you very much, and welcome you back in near future.Sincerely,

10/10 - Excelente

Haejeoung

Hospedou-se por 2 diárias em fev. de 2024
Resposta de Hotel Management em 9 de fev. de 2024
Dear Ms Kim Hae Jeoung, Thank you for taking the time to share your experience at Melia Vinpearl Huế. We are delighted to have provided you with a positive experience . Besides, we are still trying every day to improve our service even more.Once again, thank you very much, and welcome you back in near future.Sincerely,

10/10 - Excelente

Gregory

Hospedou-se por 2 diárias em fev. de 2024
Resposta de Hotel Management em 9 de fev. de 2024
Dear Mr Hamilton Gregory Allen, Thank you for taking the time to share your experience at Melia Vinpearl Huế. We are delighted to have provided you with a positive experience . Besides, we are still trying every day to improve our service even more.Once again, thank you very much, and welcome you back in near future.Sincerely,

10/10 - Excelente

Le-Thuy

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Staff is very kind and courteous Room is Will recommend
Hospedou-se por 2 diárias em jan. de 2024
Resposta de Hotel Management em 5 de fev. de 2024
Dear Ms Le ThuyThank you for taking the time to share your experience at Melia Vinpearl Huế. We are delighted to have provided you with a positive experience . Besides, we are still trying every day to improve our service even more.Once again, thank you very much, and welcome you back in near future.Sincerely,